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Reviews of Phan Lan 2 Hotel

2.5 out of 5
Phan Lan 2 Hotel
283/6 Pham Ngu Lao Street, District 1, Ho Chi Minh City

Reviews

7.6

Good

Rating 10 - Excellent. 21 out of 82 reviews" "
Rating 8 - Good. 37 out of 82 reviews" "
Rating 6 - Okay. 14 out of 82 reviews" "
Rating 4 - Poor. 7 out of 82 reviews" "
Rating 2 - Terrible. 3 out of 82 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

6.4/10

Amenities

7.0/10

Property conditions & facilities

Reviews

10/10 Excellent

els

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice good breakfast
Stayed 3 nights in Dec 2019

4/10 Poor

citrus005, Toronto

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
This is a basic "hotel". I was staying on the 5th floor and it does not have an elevator. My room had some wallpaper severely peeling in a top corner and the barhroom was a little dirty. If you just need a place to stay and don't care too much about the conditions, the price is right.
Stayed 2 nights in Nov 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Oct 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Reception lady extremely nice and pleasant other staff too Location to night life very good “ walking street “ a must Other than that not much going for it , was on forth floor 8 flights of stairs no lift; tv analogue no reception and shared batteries from a/c controller and tv controller Cheap you get what you pay for
Stayed 2 nights in Aug 2019
Response from Phan Lan Hotel on 5 Sept 2019
Dear, Thanks for your comments on Expedia. It's our pleasure to serve you and hope you have chance to visit us again in the future. Wish you all the best! Thanks & Best regards! Tania Huynh

6/10 Okay

Ka Yung Barbara

Liked: Room comfort
Disliked: Cleanliness

8/10 Good

Nezir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ok place great location
In general it was pleasure to stay here. First I got room at 5 th floor and in that case I had problem with internet and also building has no elevator so that was bad side. Later I got room at 3th floor and everything was okay. Super location staff okay. I extend my staying for 8 nights more.
Stayed 2 nights in Jan 2018

8/10 Good

Uyen, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Get away break
exellence service
Stayed 6 nights in Oct 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
budget hotel in a good location
We had booked basic en suite rooms and that is what we got. I would upgrade to a more comfortable room in future, one which included windows, in order to make the room less stuffy.
Stayed 11 nights in Sep 2017

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Dissapointing hotel experience
On two instances the power cut out which resulted in cold showers that night. The bathroom area itself was quite tatty and one of the extractors of our two rooms was non-functional for our entire stay. Also, the breakfast options were limited and disappointing.
Stayed 10 nights in Aug 2017

10/10 Excellent

adam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliant, the only place to stsy
I got to Ho Chi Minh city and was dropped off at his place, I was greeted brilliantly, with smiling faces and great speed in being checked in. Everymornibgb i had breakfast and was good, mostly a veriation on eggs but still good and the bread very fresh. Coffee and juice was self serving and with that sweet milk was always on the table a touch that I am very in favour of. The room was clean, very clean with comfort everywhere and fresh towels. Not too hot or cold and cosy. I advice anyone and everyone to stay here.
Stayed 7 nights in Jul 2017

10/10 Excellent

Desmond Wayne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wayne trip away
I found the hotel a pleasant place to staff, staff friendly and helpful asnd located in good part of the City. Plenty of things to do and see.
Stayed 1 night in May 2017

8/10 Good

Rob, Wales

Liked: Cleanliness, staff & service, room comfort
good hotel - colourfull area!!!
in the middle of the tourist area - many prostitutes, hostess bars/beer om, so if you have a family/wife perhaps not the best area, however very close to all amenities, restaurants, bars and the excellent Thai Binh market for breakfast . Very helpful and happy staff - Van and Tien in particular has excellent English and was able to book car and motorbike taxis. Everthing works - lights, air con, fans etc and good wi fi unlike many mini hotels in this category. recommended !!! BTW don't book basic room as it has no windows - had to upgrade at 2 usd a night !

8/10 Good

Robyn, New Zealand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable well located hotel.
This hotel is located centrally and markets as restaurants are very handy. A little hard to find, as it is down an alley. Rooms are small but comfortable. Breakfast is adequate, but this he'll is well priced for its location and comfort.

4/10 Poor

Normal Boy

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
For me it's a good location
Really good and need more facilities in room ( for example : Water kettle for making tea or coffee ) otherwise fine and this hotel is 1star not 3star because when I book this hotel it's showing status 3star and I happy to stay here....!

10/10 Excellent

matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff
Very friendly and helpful staff. Would recommend highly

8/10 Good

Farzaneh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Budget hotel
Location is perfect, close to pub street and all restaurant

10/10 Excellent

Michael

Liked: Cleanliness, property conditions & facilities, room comfort
Excellentv quality and value
The staff were simply amazing They were exceptionally helpful and always eager to help

8/10 Good

Rene, Québec Canada

Liked: Cleanliness, staff & service, room comfort
nice hotel nice staff
The only problem is to find the hotel the first time but not badly situated. no elevator and my room was on the 5th floor

10/10 Excellent

Gam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Be at home
To my surprised, I had a good experience with this hotel. The room was clean, the bed was comfortable, the service was good. Towels and accessories were provided free of charge. The staff were friendly and hospitable; I almost feel like I'm at home.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to Burger King!
Close to a newly opened underground market, 15mins walk to ben thanh market, Saigon square and Saigon center.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
hotel staff are friendly, helpful and good english speaking

2/10 Terrible

TD, USA

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible business practice!
I wished I could give negative reviews. I arrived in the afternoon on the booking day after a long trip in center Vietnam and hoped that the room was ready and I would be able to rest. However, when I arrived, the hotel told me that my room had some water leak and they were not able to let me stay. So they offered me an "equivalent" room from their "partner hotel" nearby. I questioned them why they never contacted me about the problem, neither through email nor phone and they said they did not have my contact through Agoda. This was a terrible lie because when I walked in, I saw my email on their PC's screen as they pulled up my reservation. And also, I had the reservation through hotels.com, not Agoda. I told the guy about it but he denied that information. When they took me to the "equivalent room", it was actually a tiny room in a messy family where 1st floor was their dining room and kitchen and 2nd floor was their kids' room with all kind of noise and mess. The room was really old with a smell of moss. Especially the minibar was covered with lots of yellow stains. It was too terrible that I decided to leave and look for another place after staying there for only few hours. When I walked around the area and checked other hotels, they all told me that they had been overbooked, and last minute prices had gone up few times. So my guess is the leaking problem was just a lie, and the real reason was they sold my room to some last minute offer with higher price.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good budget , No lifts so stairs might be an issue
Warm welcome, quick check in. Good communication. Very helpful. Used reception safe, no problem.

8/10 Good

wilhelmina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always a great place to come back to.

10/10 Excellent

Janice & Steve, Kent UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had a great time
Used this hotel as a base for a 3 weeks stay visiting South coast, Mekong Delta, Can Tho and Phu Quoc Island. Easy to pick up local buses, taxi (cheap as chips) and airport. Easy to get to sights either walking or by taxi. Good value for money. Thank you for a wonderful stay.

8/10 Good

Maggie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet, clean and comfortable
This was a nice hotel located down a quiet little street. The staff were helpful and the room was comfortable. Only downfall was that there was no elevator, we were on the 5th floor. Overall a great place to stay in ho chi minh city

8/10 Good

Verified traveller

Liked: Staff & service
Problem upon check in
Booked and paid for DOUBLE room but was told that it's a SINGLE room. Just wonder which link gone wrong.. Average room with simple breakfast.

8/10 Good

Brett, Saigon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
clean and friendly
pleasant

8/10 Good

Thomas, Kyoto, Japan

Liked: Cleanliness, staff & service, property conditions & facilities
A good choice for the thrifty-minded
This is a family-run hotel that is very clean. The desk clerks speak excellent English and will help you with tour and transportation arrangements. The main problem is that there is no elevator, so avoid the rooms on the 4th and 5th floors, which are actually the 6th and 7th levels up from the ground.

6/10 Okay

Verified traveller

Disliked: Room comfort
Ok place. Few niggles
Generally fine. Breakfast is 2 eggs and a bread roll. That's it. Noisy owners shout up and down echoing stairwell. No elevator which is an issue when you are on the 7th floor. hot water runs some of the time. My room has only inside window. No table to type at if you so desire. Aircon patchy - batteries died - and hard to control.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location to get around Ho Chi Minh
Lovely staff ever so helpful, great location near to bars and eateries whilst walking distance to main sites.

8/10 Good

Richard, Southampton, England

Liked: Cleanliness, staff & service
Small hotel in the heart of manic Saigon
The helpfulness of the staff made up for the cramped conditions of the room at this moderately priced hotel. Although the breakfast was basic the coffee and strawberry jam more than made up for it, although my friend thought the coffee unpalatable. The night life and massage parlours were all that i had hoped for and i will return here again in the near future.

8/10 Good

lim, singapore

Liked: Cleanliness, staff & service, room comfort
Nice hotel . Great staff. Budget. Clean room
This is a great budget hotel for family. It does not have any facilities in the hotel. It provide simple food for breadfast. The breakfast only instant noodle n egg or bread and egg. Comes with tea or coffee n banana. Very budget n simple breadfast. The location is not near central area but it is 15 mins walk to ben thanh market n neighborhood market. The staff here is very helpful n nice . Very xlean room and comfortavle.Very good point. For family with kids or old folks is good but it does not have window view or lift. The surrounding have many pub and massage parlour. There are a lot of small shops selling good n cheap clothes. I love this place a lot and i will sure come again.

6/10 Okay

Neo, Singapore

Conveniently located hotel
Hotel is very conveniently located near the Park 23/9 bus interchange where the airport bus 109 ends. Simple hotel breakfast.

8/10 Good

Leon, Kuala Lumpur

Liked: Cleanliness, staff & service, room comfort
Hotel located at good location with helpful staff
The hotel at good location in district 1. Convenient to walk around to find food, shopping and even places of intetest. The place is also safe. The hotel staff are helpful and friendly. When we asked for recommendation for food and tour, they took efforts to provide information to us. The breakfast is simple but nice. The cleanliness is acceptable. With the price we paid, it is definitely worthy. My wife and I have hood and pleasant experience.

10/10 Excellent

Ayden, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Phan Lam II: Great Place, Great People!
I have stayed at the Pham Lan II many times over the years. I really enjoy the friendly atmosphere and kind, helpful people that work at the hotel. It is very comfortable and I highly recommend it to anyone traveling to Vietnam.

8/10 Good

Chad, Bangkok

Liked: Cleanliness, staff & service, room comfort
Cheap hotel in good location
We actually got upgraded to a triple and a family room from a triple and a double. The location of the hotel is really good as there are also many other hotels on the same street. It is in a walkable distance to the market. The staff booked a taxi to the airport for us alhough we should have got the taxi ourselves because the one they gave us is not from a good taxi company.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Nice Stay in HCMC
I booked my room at Phan Lan 2 because of the price and location and was pleased with my decision. Just tucked far enough away off the main strip that noise was not a problem at night, but only a block walk to get right into the heart of it. Bars and food are abundant and the bus station is under a 5 min walk which makes tours and sightseeing super easy. The staff at Phan Lan 2 are amazing! Great English and always willing to help with anything you may need from tours, to laundry, to money exchange.

10/10 Excellent

Sarah/Mariana, Vancouver, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Phan Lan was the perfect first hotel for my trip to Vietnam. In a little ally off of the Main Street it's a quiet location, but still central to everything a tourist wants to see in Ho Chi Minh. The staff were all so friendly and very accommodating when my friend and I wanted to extend our stay two nights. The AC in the room was our saviour, and the cleanliness of the beds/washrooms made the rooms very comfortable. The only downside was being on the 5th floor and having to climb the stairs but as we are young it was not a problem - but if it would be for you just ask for a lower level! Would 100% recommend this hotel, and I will definitely come back.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff unprentious hotel. Location excellent.

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service
the hotel is conveniently located in walking distance from the city centre and city attractions, with plenty of food options just outside the door.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful staff and great location
We had a wonderful stay in this hotel and highly recommend it. Staff are very friendly and extremely helpful. They went out of their way to help us during our stay and even booked our bus to Can Tho for us. In a great location - on a quiet side street which is just beside the backpacker area. They also provide an excellent breakfast!!

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
It is just remodeled based on a city ordinary house. Family own and operate. No elevator for 6-story guest rooms. Locate in an alley.

8/10 Good

Abdurrahman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Nicole, San Francisco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Value
Right in the midst of the backpackers district but in a quiet alley of hostels, guesthouses and hotels. Within a 20 minute walk from most of the museums and tourist spots. Simple but filling and good tasting breakfast in the morning included. Staff helpful when needing laundry services, tax and tour arrangements...all for a little more than making your own arrangements. AC worked very well. Room was clean. The bed was a bit too firm. The view from my window was a moldy looking side of a building, best to keep the drapes closed.

8/10 Good

Lewis, Sheffield

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel in great central location.
This hotel is a great place to stay. The staff are lovely and the breakfast is pretty decent! We stayed for 2 nights in one of the smaller rooms, it is quite small but we were out most of the day and only rested here. The drinks at the hotel are very reasonable and the staff are very helpful. I would definitely stop here again! The hotel is perfect for booking and catching the Mekong Express to Cambodia as the office is nearby.

4/10 Poor

Bernard, Molsheim France

Disliked: Cleanliness, amenities, property conditions & facilities
Propreté toute sommaire Chambre faite 2 fois en 7 jours Salle de bain , nombreux insectes
Stayed 6 nights in Dec 2019

10/10 Excellent

Linda Fjord

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Genial placering
Solo rejsende. Virkelig søde mennesker som arbejder der, altid hjælpsomme. Desværre ingen elevator, så lidt langt op på 5. Sal, svarende til en DK 6.sal! Pust! Ligger genialt placeret.
Stayed 6 nights in Nov 2019

6/10 Okay

Verified traveller

Business traveller
Disliked: Cleanliness
フロントの女性はとてもフレンドリーで、親身で、素晴らしい対応をしてくれました。 ただ、部屋は写真とはかなり違い、特にバスルームは使うのが躊躇われるほど汚かった。 値段を考えれば相応ですが、シミだらけのバスタオルや、トイレットペーパーが切れたままなかったりとか、壁がカビだらけとかはさすがに頂けない。
Stayed 2 nights in Nov 2019

6/10 Okay

Verified traveller

Travelled with partner, Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Hotel très très vétuste. Drap pas au top et ensemble de la chambre vieux et plus très frais hélas. Extrêmement bien situé
Stayed 2 nights in Nov 2019