Outdoor pool, open 8 AM to 9 PM, pool loungers

Reviews of Hillarys Harbour Resort

Hillarys Harbour Resort
68 Southside Drive, Hillarys Boat Harbour, Hillarys, WA

Reviews

8.8

Excellent

Rating 10 - Excellent. 162 out of 294 reviews" "
Rating 8 - Good. 106 out of 294 reviews" "
Rating 6 - Okay. 17 out of 294 reviews" "
Rating 4 - Poor. 9 out of 294 reviews" "
Rating 2 - Terrible. 0 out of 294 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

9.0/10

Amenities

8.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Michael

Liked: Cleanliness, room comfort
Very enjoyable week stay
Very pleasant stay for a week. Our appartment was very comfortable and had everything we needed. Beautiful views across to the ocean. We walked into Hillarys each day for breakfast and dinner which was only a few minutes walk. Great place to stay!
Stayed 5 nights in Nov 2021

10/10 Excellent

Doug

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The manager Robbie was polite and very helpful. The rooms were clean and well maintained. Although a little older there was nothing we could fault. Great location and very thankful that we could leave our car in the carport while we visited AQWA after we checked out. Definitely recommend this as a family getaway
Stayed 1 night in Oct 2021
Response from The HHR Team on 13 Oct 2021
Thank you for your feed back. We are so pleased you enjoyed your stay

10/10 Excellent

Melinda

Stayed 1 night in Oct 2021
Response from The HHR Team on 7 Oct 2021
Thank you kindly for your positive review - really helps a locally owned and operated business. We would love to welcome you back.

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Comfortable and well located. The desk staff were exceedingly welcoming and helpful.
Stayed 1 night in Sep 2021
Response from Chris on 20 Sept 2021
Thank you for your feed back it is greatly appreciated

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Conveniently located. All amenities available. Large rooms and well appointed.
Stayed 1 night in Jul 2021
Response from Robbie Broomfield on 7 Aug 2021
Thank you for your feed back.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location. Everything is at your doorstep. Food, Drinks, Shopping, Tourist attractions and fabulous beach.
Stayed 1 night in Jul 2021
Response from Chris on 20 Sept 2021
Thank you for your feed back it is greatly apricated

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Clean spacious just what we wanted
Stayed 1 night in Jul 2021
Response from Robbie Broomfield on 19 July 2021
Thank you for your feed back. It is greatly apricated.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Staycation
Great location for staycation. Near to many restaurants and beautiful beach
Stayed 3 nights in Apr 2021

10/10 Excellent

Peter

Travelled with family
Liked: Cleanliness, room comfort
Great Staycation
Great staycation, location is perfect for the shops and restaurants
Stayed 1 night in Mar 2021
Response from Robbie Broomfield on 6 Apr 2021
Thank you for your feedback. We are so pleased you enjoyed your stay

10/10 Excellent

Georgia, Perth WA Australia

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Loved being able to check in earlie. And check out late option $10 a hr after 10.a.m. was great i stayed till 3 pm. Rooms were great not good if you stairs are a issue. There were a couple of cockroaches. And the hot and cold taps in shower turned oposite directions so got scolded a couple of times as when turned off hot still was going. The door from car park to units was dangerouse didnt need a key to get in but needed a key to get in to carpark its a heavy metal door /gate and need to keep hand clear of it when closing cut my hand in normal reaction to stop it slaming but wad great location loved it will stay again
Stayed 2 nights in Jan 2021
Response from Robbie Broomfield on 26 Jan 2021
Dear Georgia, Thank you for your review above We as a team strive daily to produce the best possible product and service and guest feedback is paramount for us. I have noted your comments above and passed onto our team Thank you again for your feedback and we look forward to welcoming you back again soon Kind regards Robbie Broomfield Resort Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
The staff were very helpful. Great facilities and very central
Stayed 2 nights in Oct 2020
Response from Robbie Broomfield on 30 Nov 2020
Thank you for your review and we are glad you enjoyed your stay as this is our ultimate goal daily for all guests Look forward to welcoming you again soon Kind regards Robbie Broomfield Resort Manager

10/10 Excellent

Sharon, Perth

Travelled with partner
Liked: Amenities
Very clean and comfortable had everything we needed and more 😊would deffinantly recommend
Stayed 1 night in Jul 2020
Response from Robbie Broomfield on 29 July 2020
Dear Sharon, Thank you for taking the time to post your review I have passed your review on to our hardworking team and we look forward to welcoming you back in the near future Kind regards

10/10 Excellent

Sharon, Perth

Travelled with partner
Liked: Cleanliness, amenities
One bedroom apartment was clean spacious and had everything we needed. Great location and free parking. Some noise from nearby car park overnight otherwise would have been perfect.
Stayed 2 nights in May 2020
Response from Robbie Broomfield on 29 May 2020
Thank you for choosing Hillarys Harbour Resort and thank you for your feedback and it has been noted regarding the car park and security have been notified We look forward to welcoming you back in the near future Kind regards

10/10 Excellent

Rhonda

Business traveller
Liked: Cleanliness, room comfort
Stayed 1 night in May 2020
Response from Robbie Broomfield on 29 May 2020
Thank you for choosing Hillarys Harbour Resort and we do trust you enjoyed your stay and we look forward to welcoming you back in the near future. Kind regards

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The room was really nice, very modern and clean. I was disappointed that out of all the rooms for what I paid and saw on the pics this room had no balcony overlooking the features of the area and the spa I paid extra for had a blown motor I was told after I’d left. I was offered a discounted room at my next stay but I don’t think the opportunity will be there again
Stayed 1 night in May 2020

10/10 Excellent

Verified traveller

Stayed 1 night in May 2020
Response from Robbie Broomfield on 29 May 2020
Thank you for choosing Hillarys Harbour Resort and we look forward to welcoming you back in the near future Kind regards

10/10 Excellent

Jaime N.

Liked: Cleanliness
Perfect stay!
Large fully stocked apartments with parking, pool, sauna, hot tub & grill! Loved being so close to everything at Hillary’s boardwalk.

10/10 Excellent

Bruce

Stayed 1 night in Mar 2020
Response from Robbie on 1 May 2020
Thank you for your kind review and we look forward to welcoming you back in the near future Kind regards Robbie Broomfield Resort Manager

10/10 Excellent

Kelly, Melbourne

Travelled with partner
Liked: Cleanliness, amenities
The room was clean, a great size and we enjoyed our time in the hotel spa & pool.
Stayed 2 nights in Jan 2020
Response from Management and Staff on 7 Feb 2020
Dear Kelly, Thank you for taking the time to review your stay with us. We are delighted you found our apartments clean and spacious and our pool/spa/sauna area to your liking. We look forward to welcoming you back in the future. Regards, Management and Staff

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s location and staff were fantastic. A little dirty around the perimeter and the bathroom could do to be updated
Stayed 4 nights in Jan 2020
Response from Management and Staff on 31 Jan 2020
Dear Anonymous Thank you for taking the time to review your stay with us. Regards, Management and Staff

10/10 Excellent

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I found that the reception was extremely helpful and provided all necessary information and was quite informative too around local area. The rooms are in very good condition to our surprise and quite spacious
Stayed 1 night in Jan 2020
Response from Kelly on 9 Jan 2020
Dear Anonymous Thank you for taking the time to review your recent stay with us. We are delighted with your 5 out of 5 and all staff are happy to help wherever they can. We look forward to having you stay with us again in the future. Kind regards, Management and Staff

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s location is awesome. Rooms are large and comfortable
Stayed 2 nights in Jan 2020
Response from Kelly on 6 Jan 2020
Dear Guest Thank you for taking the time to review your recent stay and we look forward to welcoming you back in the future. Kind regards, Management and Staff

8/10 Good

Dave

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The location is great.
I was greeted warmly upon arrival and given all the information I needed. The room itself was clean, well appointed and comfortable but nothing made it stand out from any other. The location was great with, shop, bars, restaurants and beaches all within walking distance. I would certainly stay here again.
Stayed 1 night in Aug 2019
Response from Kelly on 30 Nov 2019
Dear Guest Thank you for taking the time to review your recent stay with us. We are happy you found our facilities and location to your liking and look forward to welcoming you back in the future. Thank you Management and Staff

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed that we were so close to the Harbour and beach!
Stayed 1 night in Nov 2019
Response from Kelly on 18 Nov 2019
Dear Anonymous Thank you for taking the time to review your recent stay with us and we look forward to welcoming you back in the future. Kind regards, Management and Staff

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Great place and fantastic for our 8 & 7yo grand ki
Stayed 1 night in Oct 2019
Response from Kelly on 17 Oct 2019
Dear Stephanie Thank you for taking the time to review your stay with us. We are delighted with your 10 out of 10! We are happy your grandchildren enjoyed their stay also and we look forward to welcoming you all back in the future. Kind regards Management and Staff

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2019
Response from Kelly on 15 Oct 2019
Dear Anonymous Thank you for taking the time to review your stay with us. We are delighted with your 5 out of 5 and look forward to welcoming you back in the future. Kind regards, Management and Staff

10/10 Excellent

Verified traveller

Travelled with partner, Travelled with group
Liked: Cleanliness, property conditions & facilities
Loved the closeness to shops, clothing coffee, take away restaurants. Walks on beach. Aqua marine park. Ferry's to Rotto, bike hire. Only negative didn't see recycle bins around resort.
Stayed 4 nights in Oct 2019
Response from Kelly on 14 Oct 2019
Dear Anonymous Thank you for taking the time to review your recent stay with us. We are delighted you've given us a 5 out of 5! We agree with your comments regarding recycling bins and Harbour Management, in general, is lobbying the city of Joondalup for a cost effective recycling waste management system and we are awaiting that outcome. We look forward to welcoming you back in the future. Kind regards, Management and Staff

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved that it was big enough for a family of 5. Big kitchen tidy and simple. Plus close to everything we needed to keep the kids entertained.
Stayed 2 nights in Sep 2019
Response from Kelly on 5 Oct 2019
Dear Anonymous Thank you for taking the time to review your recent stay with us. We are delighted you have given a 5 out of 5! Keeping the kids entertained is key to a happy vacation we agree and we are very fortunate to be so close to a huge array of tourist attractions! We look forward to welcoming you all back in the future. Kind regards, Management and Staff

10/10 Excellent

Geoff

Liked: Cleanliness, staff & service, room comfort
Great location
Great location just the fan in bathroom not operating
Stayed 2 nights in Sep 2019
Response from Kelly on 19 Sept 2019
Dear Geoff Thank you for taking the time to review your stay with us and for the 10 out of 10! Reception is available for any maintenance issues and if you could kindly contact us direct we can follow up on which room the fan was not working in, and apologise for any inconvenience. Kind regards, Management and Staff

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service, great facilities. Good sized apartment, with lots of room to move and spread out.
Stayed 2 nights in Sep 2019
Response from Kelly on 16 Sept 2019
Dear Guest Thank you for taking the time to review your recent stay and we are delighted you enjoyed everything about our property. We look forward to welcoming you back in the future. Kind regards, Management and Staff

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2019
Response from Kelly on 8 Sept 2019
Dear Anonymous Thank you for taking the time to review your stay and give a 5 out of 5! We are delighted you enjoyed your stay and hope to welcome you back in the future! Kind regards, Management and Staff

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were AMAZING! So helpful in making sure that we would be fine with our late arrival. And were so lovely to speak with in general. Great place to stay! Very clean. Would gladly stay there again.
Stayed 2 nights in Aug 2019
Response from Kelly on 16 Aug 2019
Dear Guest Thank you for taking the time to review your stay with us. We are delighted you found our service to your liking, we love what we do and are glad it shows :) We look forward to welcoming you back in the future. Kind regards, Management and Staff

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The facilities in the apartment were little old and worn for the price per night, pillows were awful
Stayed 1 night in Aug 2019
Response from Kelly on 4 Aug 2019
Dear Anonymous We appreciate you taking the time to anonymously write your review. Regards, Management and Staff

4/10 Poor

Verified traveller

Travelled with family and small children, Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
It was like staying at nanas only somebody put modern fixtures on in the bathroom that weren’t practical. The shower head was too big for the shower, the sofas were dirty, there was a musty smell, no room service or any assistance pointing us in the easiest direction to get food, they put us on the 2nd floor with a balcony when I informed them I had a 3 and four year old that also would be staying, I didn’t mention that I also have a 6 month old because I was bringing a porta cot for him and didn’t think it necessary but Jesus Christ if I had known there would be no ramps and I was going to have to carry the pram up and down the stairs I would have definitely made sure I had a ground level room. I thought it was common sense we would be on the ground with 2 small energetic children who of course would be standing on chairs to look at the kids below playing in the pool! Not kid friendly, and overpriced for what you are really getting. Small touches would have made all the difference, more amenities then What they supply, a tv for the kids, put the guests name on the Netflix account before they arrive, more towels, more food brochures for places that deliver, and a courtyard! Lose the rip off food packs and replace them with a more affordable pack. As is, the Hillarys harbour resort in whole is really just a place for old people to vacate. It has the atmosphere of a lonely retirement village without the gardens and accessibility improvements.
Stayed 2 nights in Jul 2019
Response from Kelly on 20 July 2019
Dear Anonymous As the review is anonymous we cannot address the issue of the lounge or musty smell as we don't know the room number. Please feel free to contact us to discuss as the cleanliness of our apartments is important. We do apologise if the apartment you stayed in was not up to our usual high standard, we will discuss this with our Housekeeping Department nonetheless. We are self-contained apartments with no restaurant on site, therefore no room service. Amenities provided are complimentary. Both these & towels can be replaced or more obtained by contacting reception and requesting them at any time. The property has ramp access from both reception level and underground car parking area. This is signposted throughout the resort and noted on our website & third party websites. Ground floor apartments can be requested at any time (subject to availability). In the reception area there is a brochure stand as well as compendium in your room which contains a list of retailers and food outlets within Sorrento Quay Boardwalk/Hillarys Boat Harbour, all within 30sec walking distance via stairs or ramp access. Our breakfast baskets and welcome packs are a convenience item & priced accordingly. We would point out that not advising us of extra guests (including a 6 month old) becomes a safety issue, eg in case of fire or evacuation, we require a detailed list of guests to assist ourselves and authorities in the case of any emergency. Allowing children of any age to stand on chairs on a balcony, overlooking any outlook, is a parents responsibility. However as we take your safety seriously our procedure, if sighted by a staff member, would be to contact you and ask you refrain from allowing your children to do so. Ultimately this is your choice. We wish you all the best.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really appreciated the breakfast basket.The proximity to the board walk and cafes made it all very easy
Stayed 1 night in Jul 2019
Response from Kelly on 16 July 2019
Dear Anonymous Thank you for taking the time to write a review. The breakfast basket is a lovely way to start your morning when staying and we are happy you enjoyed yours! We look forward to welcoming you back in the future. Kind regards, Management and Staff

10/10 Excellent

Verified traveller

Stayed 4 nights in Jul 2019
Response from Kelly on 15 July 2019
Dear Anonymous Thank you for taking the time to review your stay with us. We are delighted with your score 5 out of 5 and look forward to welcoming you back in the future. Kind regards, Management and Staff

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great location Very clean Check in was easy, staff lovely Great for a carefree stay over
Stayed 1 night in Jul 2019
Response from Kelly on 13 July 2019
Dear Anonymous Thank you for taking the team to review your stay with us. We are delighted your stay was a relaxing one and hope to welcome you back in the future. Kind regards, Management and Staff

8/10 Good

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location.... close to the beaches and no shortage of places to eat nearby
Stayed 3 nights in Jun 2019
Response from Kelly on 20 June 2019
Dear Guest Thank you for your review of your recent stay and we look forward to welcoming you back. Kind regards, Management

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2019
Response from Kelly on 6 June 2019
Dear Guest Thank you for your five out of five! We are delighted you enjoyed your stay and look forward to welcoming you back in the future. Kind regards, Management and Staff

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Getaway
Fantastic spot so close to the marina and all it’s attractions Would definitely recommend this place and will be staying again soon
Stayed 3 nights in Apr 2019
Response from Kelly on 27 Apr 2019
Dear Alan Thank you for your 10 out of 10! We are delighted you enjoyed your stay and looking forward to seeing you again! Kind regards, Management and Team

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The apartment was very spacious. And had every we needed. Also the pool area suited our needs. And we were in a lovely location. Easy access for the beach, Restaurants and Harbour. The receptionist was lovely very helpful. Would have been nice if the pool was heated.
Stayed 6 nights in Apr 2019
Response from Kelly on 27 Apr 2019
Dear Guest Thank you for your review and we are delighted you enjoyed your stay. Kind regards, Management and Staff

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean large apartment! The pool area is lovely
Stayed 2 nights in Apr 2019
Response from Kelly on 26 Apr 2019
Dear Guest Thank you for your 5 out of 5! Our Housekeeping staff take great pride in providing the best possible service as does our maintenance team with the pool area. We look forward to welcoming you back in the future. Kind regards, Management and Team

10/10 Excellent

Quando

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice clean apartment. well sized for space and location to hillary CBD. Only issues was only living room had aircon not the rooms.
Stayed 3 nights in Apr 2019
Response from Kelly on 25 Apr 2019
Dear Guest Thank you for your 5 out of 5! While we do only have a reverse cycle unit in the lounge room, our reception staff are happy to provide pedestal fans upon request. We can certainly make note on any future bookings for yourself that you require these and look forward to welcoming you back in the future. Kind regards, Management and Staff

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2019
Response from Kelly on 11 Apr 2019
Dear Guest Thank you for your 4 out of 5 and we look forward to welcoming you back in the future. Kind regards, Management and Staff

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and good amenities. Can tell the rooms are a little older but are generally in good condition.
Stayed 2 nights in Apr 2019
Response from Kelly on 8 Apr 2019
Dear Guest, thank you for your 4 out of 5 and review. Our self contained apartments were recently finished with refurbishment with new kitchen bench tops installed, paint throughout the entire apartment and new bathroom fittings. We are happy you found our location ideal and look forward to welcoming you back in the future. Kind regards, Management and Staff

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
location and surrounding amenties like AQWA and the boardwalk shopping and eataries in close proximity
Stayed 1 night in Mar 2019
Response from Kelly on 1 Apr 2019
Dear Guest Thank you for your review and we are happy you enjoyed the closeness of attractions to the resort. We look forward to welcoming you back in the future. Kind regards, Management and Staff

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2019
Response from Kelly on 4 Apr 2019
Dear Anonymous! Thank you for your 5 out of 5 and we are delighted you enjoyed your stay. We look forward to welcoming you back in the future. Kind regards, Management and Staff

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities
Convenient quiet clean place lovely reception people
Stayed 1 night in Feb 2019
Response from Kelly on 14 Feb 2019
Dear Guest Thank you for your 5 out of 5! All staff take great pride in providing a clean environment and providing the best possible service for all guests. We look forward to welcoming you back in the future. Kind regards, Management and Staff

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
rooms very clean and updated very friendly staff thankyou
Stayed 2 nights in Feb 2019
Response from Kelly on 14 Feb 2019
Dear Guest Thank you for your feedback and we are happy you found our rooms clean and modern. We finished our refurbishment program late last year. All staff take great pride in providing the best possible service for all guests staying. We look forward to welcoming you back in the future. Kind regards, Management and Staff

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Close to cafes and restaurants. Very clean and staff are friendly. Not suitable for mobility impaired people as there are no lifts or ramps and a lot of stairs.
Stayed 1 night in Jan 2019
Response from Kelly on 5 Feb 2019
Dear Guest Thank you for your review. Please note that we do have a disability room with ramp access from reception to both the room and to/from our underground carpark area. While we are a stair access only property (and advertised as such on all websites) our friendly staff are always available to offer assistance with luggage if required. Kind regards, Management and Staff