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Overview of InterContinental Hayman Island Resort, an IHG Hotel

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Featured image
On the beach, white sand, sun-loungers, beach umbrellas
On the beach, white sand, sun-loungers, beach umbrellas
On the beach, white sand, sun-loungers, beach umbrellas
2 outdoor pools, pool cabanas (surcharge), pool umbrellas

InterContinental Hayman Island Resort, an IHG Hotel

5 out of 5

4.4/5 Excellent

Guests rated this property 4.7/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Air conditioning
  • Spa
  • Restaurant

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitiser provided
  • Personal protective equipment

Choose dates to view prices

Two Bedroom Hayman Suite

  • 130 sq m
  • Ocean view
  • Sleeps 5
  • 2 Double Beds

One Bedroom Pool Access Suite

  • 75 sq m
  • Sleeps 2
  • 1 King Bed

One Bedroom Hayman Suite

  • 75 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Resort Room

5/5 guest room rating
  • 38 sq m
  • Resort view
  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds

Twin Room, 2 Single Beds, Lagoon View (Lagoon Ocean View Twin Room)

5/5 guest room rating
  • 54 sq m
  • Ocean view
  • Sleeps 3
  • 2 Single Beds

Room, 1 King Bed, Lagoon View (Lagoon Ocean View King Room)

No guest room rating
  • 54 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Lagoon View King Room

  • 54 sq m
  • Lagoon view
  • Sleeps 3
  • 1 King Bed

Villa, Beachfront

  • 120 sq m
  • Beach view
  • Sleeps 2
  • 1 King Bed

Lagoon King Suite

  • 90 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Room, 4 Bedrooms

  • Sleeps 8
  • 1 Single Bed

Room, 3 Bedrooms

  • Sleeps 6
  • 1 Single Bed

Family Suite

  • 144 sq m
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 2 Single Beds

One Bedroom Pool Ocean View Suite

5/5 guest room rating
  • 75 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Two Bedroom Pool Suite Ocean View

  • 113 sq m
  • Ocean view
  • Sleeps 5
  • 1 King Bed

Suite, 3 Bedrooms

  • Sleeps 7
  • 1 Single Bed

Lagoon View Twin Room

  • 54 sq m
  • Lagoon view
  • Sleeps 3
  • 2 Single Beds

Retreat King Room

5/5 guest room rating
  • 38 sq m
  • Sleeps 3
  • 1 King Bed

About this area

Whitsundays

Located in Whitsundays, InterContinental Hayman Island Resort, an IHG Hotel is in a national park and on the beach. Local points of interest include Coral Sea. Discover the area's water adventures with jet skiing, scuba diving and snorkelling nearby, or enjoy the great outdoors with hiking/biking trails. Guests appreciate the hotel's quiet location.

Restaurants

  • Pacific — 1 min walk
  • Amici Trattoria — 1 min walk

About this property

InterContinental Hayman Island Resort, an IHG Hotel

Upscale hotel on the beach, with 2 outdoor swimming pools
Catch some rays at the beach or spend the day relaxing at InterContinental Hayman Island Resort, an IHG Hotel's full-service spa. Then enjoy a meal at one of the hotel's 5 restaurants. All 166 soundproofed rooms feature free WiFi and iPads. Guests can enjoy deep soaking bathtubs, and other standard amenities include balconies or patios, pillowtop beds and sitting areas.
InterContinental Hayman Island Resort, an IHG Hotel offers 166 forms of air-conditioned accommodation which are accessible via exterior corridors, and features iPads and minibars. Rooms open to balconies or patios. This accommodation offers separate sitting areas. Pillowtop beds feature down comforters and premium bedding. A pillow menu is available. LCD televisions come with satellite channels and pay-per-view films. Bathrooms include a separate bath and shower with a deep soaking bath and a rainfall showerhead. Bathrooms are also outfitted with bathrobes, slippers and complimentary toiletries.

This Whitsundays hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, safes and telephones. Additionally, rooms include espresso makers and complimentary bottles of water. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include in-room massages.

2 outdoor swimming pools are on site along with outdoor tennis courts and a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Hayman Spa has 10 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a spa tub and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the standard cleaning and disinfection practices of Clean Promise (IHG)
Follows the industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Gives staff personal protective equipment worn by staff
Temperature checks available for guests
Hand sanitiser provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • No on-site parking available
  • Return airport shuttle (surcharge) from 9:00 AM to 5:00 PM
  • Airport shuttle on request

Food and drink

  • Free buffet breakfast available daily 6:30 AM–10:30 AM
  • 5 restaurants and 1 coffee shop/cafe
  • 2 poolside bars and 1 bar
  • 24-hour room service

Things to do

  • 24-hour fitness centre
  • 2 outdoor pools
  • 3 outdoor tennis courts
  • Aerobics classes
  • Arcade/games room
  • Basketball
  • Billiards/pool table
  • Canoeing
  • Designer shops
  • Ecotours
  • Full-service spa
  • Golf driving range
  • Helicopter/aeroplane tours
  • Kayaking
  • Motor-boating
  • Pilates classes
  • Private picnics
  • Racquetball/squash
  • Sailing
  • Shopping
  • Tennis
  • Windsurfing
  • Yoga classes

Family friendly

  • 2 outdoor pools
  • Arcade/games room
  • Babysitting/childcare (surcharge)
  • Children's club (surcharge)
  • Soundproofed rooms
  • Supervised childcare/activities (surcharge)

Conveniences

  • ATM/banking services
  • Banquet hall
  • Lift
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tennis lessons
  • Tour/ticket assistance
  • Turndown service
  • Water sports equipment
  • Wedding services

Languages spoken

  • Chinese
  • Dutch
  • English
  • Filipino
  • French
  • German
  • Hindi
  • Italian
  • Korean
  • Russian
  • Spanish
  • Thai

Business services

  • Conference centre (205248 square feet of space)
  • Meeting rooms 15

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Beachfront location
  • Dock
  • Garden
  • Marina on site
  • Outdoor entertainment area
  • Picnic area
  • Pool cabanas (surcharge)
  • Pool sunloungers
  • Pool umbrellas

Spa

  • 10 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Detox wraps
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - on the beach
  • Massage - prenatal
  • Massage - Swedish
  • Massage - Thai
  • Massage/treatment rooms
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Hot tub
  • Steam room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Braille signage
  • In-room accessibility (select rooms)
  • Lever door handles
  • Roll-in shower (select rooms)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Beach towels
  • Couples dining
  • Romance packages available
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan
  • Down duvet
  • Heating
  • Pillow menu
  • Pillow-top mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Deep-soaking bathtub
  • Free toiletries
  • Hairdryer
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • iPad
  • LCD TV
  • Films for purchase
  • Satellite channels

Food and drink

  • Champagne service
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Minibar

Outdoor space

  • Balcony or patio

More

  • Access via exterior corridors
  • Connecting rooms available
  • Desk
  • Guidebooks/recommendations
  • In-room massage
  • Iron/ironing board
  • Laptop-friendly workspace
  • Local maps
  • Phone
  • Restaurant dining guide
  • Safe
  • Separate sitting area
  • Slippers
  • Soundproofing
  • Turndown service

Policies

Check-in

Check-in from 2:00 PM - anytime
Early check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability

Special check-in instructions

To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
Guests will receive an email 2 weeks before arrival with check-in instructions; front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
This property is accessible by boat transfer or sea plane only. There is no public airport on Hayman Island. Transfer service can be booked directly with the property for a fee.
Guests must contact this property at least 14 days in advance to arrange check-in and boat transfer.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)
Service animals are exempt from fees

Children and extra beds

Children are welcome
Rollaway/extra beds are available for AUD 150.0 per night.

Payment types

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Airport shuttle fee: AUD 210 per person (one-way)
  • Airport shuttle fee per child: AUD 110 (one-way), (from 4 to 11 years old)
  • Rollaway bed fee: AUD 150.0 per night
  • Credit card charges are subject to a surcharge of 2 per cent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
No on-site parking is available
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector and a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Guests must transfer to the property via boat or floatplane and must arrange the transfers by contacting the property before travel, using the contact information on the booking confirmation
This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details 72 hours prior to arrival, using the contact information on the booking confirmation
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 18 years old are not allowed in the spa
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

InterContinental Hayman Island
InterContinental Hayman
InterContinental Hayman Island Resort
InterContinental Hayman Island Resort an IHG Hotel
InterContinental Hayman Island Resort, an IHG Hotel Hotel
InterContinental Hayman Island Resort, an IHG Hotel Whitsundays

Frequently asked questions

4.4
Excellent
Rating 5 - Excellent. 28 out of 48 reviews
5 - Excellent 58%
Rating 4 - Good. 15 out of 48 reviews
4 - Good 31%
Rating 3 - Okay. 3 out of 48 reviews
3 - Okay 6%
Rating 2 - Poor. 1 out of 48 reviews
2 - Poor 2%
Rating 1 - Terrible. 1 out of 48 reviews
1 - Terrible 2%

4.7/5

Cleanliness

4.4/5

Staff & service

4.7/5

Amenities

4.7/5

Property conditions & facilities

5/5 Excellent

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely beautiful place, very clean, the staff are amazing from getting off the plane to getting back on the plane. We travelled with a child and the baby sitting service was great with very friendly carers. Very relaxing and enjoyable holiday, well worth the money.
Stayed 5 nights in Apr 2021

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were amazing ! Very hospitable.The activities were definitely worth it . Swimming with sea turtles was the highlight of our trip .
Stayed 6 nights in Mar 2021

4/5 Good

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable and relaxing stay
A lovely relaxing family holiday. Third time at the resort.. first time as InterContinental. A great recreation centre and lots to do on a rainy day including some specially organised activities. Well managed and organised breakfast with Covid restrictions. Nice food (and regularly refreshed with old food removed) and loved the breakfast "special" of the day as a daily surprise (especially the dumplings) under the tiny cloche. Loved the reusable water bottles and water filing stations around the resort. Great sized and very comfortable lagoon rooms, well appointed and nice restrained decor. Very quiet with nice big balcony The day spa was fine but nothing extraordinary...it could be a spa anywhere. They haven't really captured "the island" in the spa like they have at other island spas around the world. It's really a bit overpriced for what it is. Reasonable selection of items in the Resort/boutique store at a good price point. Casual lunch options were good and offered by both pool areas and by the bar as well as snacks at morning and afternoon tea at the store. It's sad the kids club doesn't operate out of the house at the marina like it used to. Have fond memories of my child being picked up by the train for a ride to kids club years ago.. More organised kids activities would be appreciated for older kids. Staff were friendly and really appreciative of your business. It was great to see the presence of senior managers on the floor of restaurants and the resort in general.
Stayed 7 nights in Jan 2021

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Can’t believe this is in Australia!!! A++++
Spent 4 nights there in December in one of the pool access rooms and just WOW! I’ve travelled the world to some amazing islands and resorts and Hayman is right up there if not the BEST IN THE WORLD! The staff went above and beyond to make my stay the best, and I have to give a special shout out in particular to Mikey. Your hospitality was outstanding. I just wish we had have had a few more days! I’ll be back very soon!!
Stayed 4 nights in Nov 2020

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2020