Outdoor pool

Reviews of Somerset Grand Hanoi

Somerset Grand Hanoi
49 Hai Ba Trung Street, Hoan Kiem District, Hanoi

Reviews

9.0

Wonderful

Rating 10 - Excellent. 521 out of 918 reviews" "
Rating 8 - Good. 323 out of 918 reviews" "
Rating 6 - Okay. 51 out of 918 reviews" "
Rating 4 - Poor. 17 out of 918 reviews" "
Rating 2 - Terrible. 6 out of 918 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Ben

Liked: Cleanliness, property conditions & facilities
Great hotel to stay at.
Stayed 4 nights in Mar 2024
Response from Guest Service Team on 28 Mar 2024
Dear Mr/Ms. Ben, It is our pleasure to receive such a positive review and nice comments about our hotel facilities, the service. We are delighted to know that you had a wonderful experience at Somerset Grand Hanoi. Your positive review will be shared with the entire team and I am sure it will be a great motivation for all of us. Thank you again for your kind feedback and we look forward to welcoming you back to Somerset Grand Hanoi soon. Warm regards, Guest Service Team

8/10 Good

Michelle

Travelled with group
The guest rooms are very spacious and great if you have multiple travelers requiring more than 1 guest room. It is quite worn out with time, but is still in a good condition for a couple nights stay. It is around 3-5 minutes walk if you need some local food and coffee. Otherwise you are just at the edge of the Old Quarter, and within a 10 minute walk to St Joseph Cathedral. Ride hail is easily available and can bring you to the Old Quarter within 5 minutes and West Lake within 10-15 minutes ride away. I would say this service apartment is conveniently located but away from the craziness of the Old Quarter.
Response from Guest Service Team on 17 Mar 2024
Dear Mr/Ms. Michelle, It was a great pleasure having you stay at Somerset Grand Hanoi. Thank you for sharing your feedback about your stay experience with us. While we strive to maintain the highest customer satisfaction standards, monitoring our effectiveness can be a challenge at times. We welcome suggestions such as yours as they indicate the areas where we can further improve. Once again, thank you for staying with us. We look forward to welcoming you again, giving us another opportunity to serve you better. Best regards, Hong Van - Assistant Manager, Guest Service

10/10 Excellent

Vinay

Liked: Cleanliness, property conditions & facilities
Fantastic property especially for families
Stayed 4 nights in Mar 2024
Response from Guest Service Team on 13 Mar 2024
Dear Mr/ Ms. Michael, Thank you for having chosen Somerset Grand Hanoi and for taking the time to share your experience following your recent stay with us. We are glad to know that our facilities and services could cover your expectations. Your comment has been shared with the Team and I am sure they will be encouraged by your kind words. Thank you once again for your feedback. We look forward to welcome you back to Somerset Grand Hanoi in the near future. Kind regards, Guest Service Team

10/10 Excellent

Hung

Liked: Cleanliness, amenities, property conditions & facilities
Nice and convenient with a functional kitchen. There is also a grocery store on the premise. The cleaning crew and maintenance staff is wonderful; so are the front desk folks. I highly recommend.
Stayed 11 nights in Feb 2024
Response from Guest Service Team on 6 Mar 2024
Dear Valued Customer,Thank you for having chosen Somerset Grand Hanoi and for taking the time to share your experience following your recent stay with us.We are delighted to know that you were satisfied with our facilities and services. Your positive feedback will help us with our continuing effort to improve the service quality.Once again, our most sincere thanks for sharing your comments. We look forward to welcoming you back to Somerset Grand Hanoi soon.Kind regards,Guest Service Team

10/10 Excellent

Jen Chieh

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Guest Service Team on 24 Jan 2024
Dear Ms/Mr. Jen Chieh,Thank you for your great review of Somerset Grand Hanoi. We are delighted to know that you were really satisfied with our facilities, the apartment and services. We hope to have other opportunities to welcome you back very soon. Kind regards, Guest Service Team

4/10 Poor

Vincent

Travelled with family, Travelled with family and small children
Disliked: Amenities, property conditions & facilities
The location is great and the staff are great but the property itself is old and pretty rundown. This place had decent reviews so we booked 3 nights after the new year but ended up checking out after the first night. My family and I reserved a Premier 2 Bedroom, which is supposed to be their top tier room. When we checked in, they initially gave us this disgusting 2 bedroom that smelled badly and had nasty stained carpets throughout. I'm pretty sure they gave this to us bc we booked through a 3rd party (Expedia). I went downstairs and told them that wasn't the type of room that we reserved and they quickly moved us down the hall to another room. This one was a little better but it still just had a real uneasy feeling. Everything just felt a little off.. like they did some cheap renovations and threw in a few random pieces of furniture. It was not warm and inviting at all like you see in their pictures! The hallways smelled, the kitchen was really old (not a huge deal), the couch was dirty, the beds were hard, warm water was regulated (only one person could shower). It was just bad and nothing I've ever experienced before. This place is wayyy overpriced for what it has to offer. We requested to check out early after the first night and they were only willing to refund us one night. We took that and got out of there as quickly as possible.
Stayed 3 nights in Jan 2024
Response from Guest Service on 26 Jan 2024
Dear Mr. Vincent, It was a great pleasure having you stay at Somerset Grand Hanoi. Thank you for sharing your feedback about your stay experience with us. While we strive to maintain the highest customer satisfaction standards, monitoring our effectiveness can be a challenge at times. We welcome suggestions such as yours as they indicate the areas where we can further improve. We have noted your observations and suggestions for improvement. We will certainly take them into account when we review our standards. Once again, thank you for staying with us. We look forward to welcoming you again, giving us another opportunity to serve you better. Kind regards, Hong Van - Assistant Manager, Guest Service

10/10 Excellent

Armine

Liked: Cleanliness, property conditions & facilities
Location
Stayed 5 nights in Jan 2024
Response from Guest Service on 21 Jan 2024
Dear Ms/Mr. Armine, Thank you for your great review of Somerset Grand Hanoi. We are very happy to read that you were totally satisfied with our location. I will share your positive feedback with the team and I am sure the entire team will be delighted by your compliments. Thank you once again for your time sharing your experience. We hope to see you again very soon. Kind regards, Hong Van - Assistant Manager, Guest Service

10/10 Excellent

Derek

Stayed 2 nights in Jan 2024
Response from Guest Service on 21 Jan 2024
Dear Ms/Mr. Derek, Thank you for your great review of Somerset Grand Hanoi. We are very happy to read that you were totally satisfied with our location. I will share your positive feedback with the team and I am sure the entire team will be delighted by your compliments. Thank you once again for your time sharing your experience. We hope to see you again very soon. Kind regards, Hong Van - Assistant Manager, Guest Service

4/10 Poor

Tim

Stayed 4 nights in Jan 2024
Response from Guest Service Team on 31 Jan 2024
Dear Mr/Ms. Tim,Thank you for having chosen Somerset Grand Hanoi and for taking the time to share your experience following your recent stay with us.We hope to have other opportunities to welcoming you back to Somerset Grand Hanoi in the near future. Kind regards,Guest Service Team

10/10 Excellent

Jungaidah

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We had a good stay at the hotel, would i say apartment . We are able to cook and hence not missing home food. Only downside not much of choices for halal food but fortunately able to find halal burger at the hotel supermarket. The staff are all friendly and helpful. Easy process in checking in and out . Able to explore local cultures and experience the local lifestyle there even for a short period . Recommend this place to stay. Thanks
Response from Guest Service on 21 Jan 2024
Dear Ms/Mr. Jungaidah, Thank you for your great review of Somerset Grand Hanoi. We are very happy to read that you were satisfied with our apartment and the service. I will share your positive feedback with the team and I am sure the entire team will be delighted by your compliments. Thank you once again for your time sharing your experience. We hope to see you again very soon. Kind regards, Hong Van - Assistant Manager, Guest Service

8/10 Good

Adryene, Missouri City

Stayed 3 nights in Dec 2023
Response from Guest Service Team on 21 Jan 2024
Dear Mr. Adryene,Thank you for taking the time to write a review of Somerset Grand Hanoi. We do hope to have another chance to welcoming you back in the near future.Best regards,Guest Service Team

8/10 Good

Thayer

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Windows not sound proofed
Stayed 3 nights in Dec 2023
Response from Guest Service Team on 21 Jan 2024
Dear Mr/Ms. Thayer,Thank you for taking the time to write a review of Somerset Grand Hanoi. We do hope to have another chance to welcoming you back in the near future.Best regards,Guest Service Team

8/10 Good

Michael

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Guest Service Team on 21 Jan 2024
Dear Mr/Ms. MichaelThank you for taking the time to write a review of Somerset Grand Hanoi. We do hope to have another chance to welcoming you back in the near future.Best regards,Guest Service Team

10/10 Excellent

tuanh

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Room is spacious I like the washer&dryer in the kitchen
Stayed 3 nights in Dec 2023
Response from Guest Service Team on 21 Jan 2024
Dear Mr/Ms. Tu Anh, Thank you for your great review of Somerset Grand Hanoi. We are delighted to know that you were really satisfied with our facilities and services. We hope to have other opportunities to welcoming you back very soon. Kind regards, Guest Service Team

8/10 Good

Christina

Business traveller
Liked: Cleanliness
Great value for money. Clean, spacious apartment (older) with full kitchen, which was appreciated. The air cons were older and one was making noise that might bother some guests. They didn't fix it during my stay. Food in the restaurant was average.
Stayed 1 night in Oct 2023
Response from Hong Van - Assistant Manager, Guest Service on 20 Oct 2023
Dear Christina,Thank you for having chosen Somerset Grand Hanoi and for taking the time to give a feedback. We are glad to know that you were satisfied with the spacious facilities and apartment. Regarding air conditioning, please note that at Somerset Grand Hanoi we strictly follow a maintenance schedule and plan to update with new air conditioning this year. Once again, our most sincere thanks for your support. We do hope to have many other opportunities to welcoming you back to Somerset Grand Hanoi soon.Best regards,Hong Van

10/10 Excellent

Graham

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Sep 2023
Response from Hong Van - Assistant Manager, Guest Service on 20 Oct 2023
Dear Mr. Graham,Thank you for choosing to stay at Somerset Grand Hanoi. We are glad to learn that you had a wonderful stay with us and we look forward to welcoming you back soon. Kind regards, Guest Service Team

10/10 Excellent

Sarayutt

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Family of four and the stay was perfect. If you need a central place for family travel at a very good price, book this hotel.
Stayed 3 nights in Oct 2023
Response from Hong Van - Assistant Manager, Guest Service on 10 Oct 2023
Dear Sarayutt, Greeting from Somerset Grand Hanoi, thank you for choosing our serviced residence as your preferred accommodation in Hanoi. We are delighted to know that you really enjoyed your stay with us and our facilities and location met your expectations. Customer satisfaction is really important for us, your positive feedback will help us continue our efforts to improve service quality. Once again, our most sincere thanks for your great review. We look forward to welcoming you back to Somerset Grand Hanoi soon. Kind regards, Hong Van - Assistant Manager, Guest Service

10/10 Excellent

Emilia

Travelled with family
Liked: Cleanliness, room comfort
Highly recommend
Somerset Grand Hanoi was an excellent place to stay for our first two nights in Hanoi. Our two bedroom, two bathroom apartment was spacious, comfortable, and very clean. I loved having a washing machine available! Blaine received us on our first night and I was able to reach him easily when I couldn't locate our driver at the airport right away. I was also glad that I organized a car through the hotel to pick us up from the airport, especially after such a long flight. Highly recommend this hotel!
Stayed 2 nights in Jul 2023
Response from Hong Van - Assistant manager, guest service on 13 Aug 2023
Dear Emilia,It is our pleasure to receive such a positive review. We are very happy to know that you were satisfied with our facilities and services. We hope to have many other opportunities to welcoming you back to Somerset Grand Hanoi in the near future.Kind regards,Hong Van

8/10 Good

truong

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Property can use a refresh, new paint and carpet, windows seals replacement. Otherwise, it’s in great location and wonderful staff that’s both professional and very attentive.
Stayed 8 nights in Jul 2023
Response from Guest service on 3 Aug 2023
Dear Valued customer, Thank you for sharing your stay experience with us! We are delighted to read that you loved the location and the service by staffs! Your kind words will be shared with our team as receiving such feedback from residents like yourself inspire us to continually improve our service delivery. Our management team is aware of the current state of the room and is planning an upgrade to better serve our customers in the future. We thank you once again for your recommendation, and we look forward to having you back soon. Yours sincerely, Hong Van - Assistant, Guest Service Manager

8/10 Good

Amit

The hotel overall was good. Clean and well maintained. Breakfast options were ok, though I would have expected more for this type of hotel. Reception staff were very helpful. It’s about a 10 minute walk to the old quarter and close to Train Street
Stayed 4 nights in Jul 2023
Response from Hong Van - Assistant Manager, Guest Service on 20 July 2023
Dear Valued Customer, Thank you for sharing your positive stay experience with us! We are delighted to read that you love our apartment, the service of staff and the location. Your kind words will be shared with our team as receiving such feedback from residents like yourself inspire us to continually improve our service delivery. We thank you once again for choosing to stay with us and we look forward to having you back soon. Yours sincerely,

10/10 Excellent

Hoa

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Beyond my expectation
Stayed 3 nights in Jul 2023
Response from Hong Van - Assistant Guest Service Manager on 17 July 2023
Dear Valued Customer,Thank you for sharing your positive stay experience with us!We are delighted to read that you were well looked after by our team at Somerset Grand Hanoi! Your kind words will be shared with our team as receiving such feedback from residents like yourself inspire us to continually improve our service delivery.We thank you again for choosing to stay with us and we look forward to having you back soon.Yours sincerely,

10/10 Excellent

MINH XUAN

Travelled with family
Liked: Amenities, property conditions & facilities
I’ll definitely book this hotel again next time in Hanoi.
Stayed 4 nights in Jul 2023
Response from Hong Van - Assistant Guest Service Manager on 14 July 2023
Dear Valued Customer,Thank you for taking the time to share your stay experience at Somerset Grand Hanoi! We are happy to have met your expectations in service and quality standards and receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service. We thank you again for your valued patronage and look forward to welcoming you back at any one of our serviced residences.Yours sincerely,

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
GREAT service and great property with LOTS of room including a kitchen and washer/dryer. A fantastic fitness room and pool and the restaurant (which delivers to the pool) was amazing and that included traditional Vietnamese cuisine as well as Western food options.Convenient location too. Would definitely return!
Stayed 1 night in Jul 2023
Response from Hong Van - Assistant Guest Service Manager on 10 July 2023
Dear Mr. Brian,Thank you for taking the time to share your experience. We are glad to know that you were satisfied with our location and were impressed by our team members. I will share your nice comments with the team and I am sure they will be encouraged by your compliments. Once again, many thanks for your support to Somerset Grand Hanoi. We look forward to welcoming you back in the near future. Yours sincerely,

10/10 Excellent

Erin

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Reasonable cost for an apartment-like hotel suite near the Old Quarter. Friendly staff, very clean rooms.
Stayed 7 nights in Jul 2023
Response from Hong Van - Assistant Manager, Guest Service on 8 July 2023
Dear Valued Customer,Thank you for taking the time to share your stay experience at Somerset Grand Hanoi!We are happy to read that we have met your expectations. Our team works hard to deliver personalized experiences for all our guests and hearing of your fond memories while staying with us really brightens our day.Thank you again for selecting us as your preferred accommodation of choice for your  and we look forward to welcoming you back soon!Yours sincerely,

2/10 Terrible

Tin

Disliked: Cleanliness, amenities, property conditions & facilities
Response from Hong Van - Assistant Guest Service Manager on 3 July 2023
Dear Valued Customer,Thank you for your review. It was our pleasure to have you stay with us. We appreciated your feedback and will look into it.Your sincerely,

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, room comfort
Stayed 9 nights in Apr 2023
Response from Huong on 17 Apr 2023
Dear Sir/Madam,Thank you for your review. It was nice to have you stay with us. We look forward to welcoming you back.Your sincerely,Nguyen Mai HuongResidence Manager

10/10 Excellent

Sharon

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
It was very convenient to have a pool and restaurant onsite
Stayed 9 nights in Apr 2023
Response from Huong on 17 Apr 2023
Dear Sir/Madam,Thank you for your revview. It was our pleasure to have you stay with us. Your compliment motivate us to continue deliver the best service to the guest. We look forward to welcoming you back.Your sincerely,Nguyen Mai HuongResidence Manager

10/10 Excellent

Jill

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Excellent spot for our family of 5. Very spacious, very comfortable beds with a selection of pillows, easy access to the swimming pool and a helpful on site mini mart that sticks all the necessities. Great location too. I would definitely recommend it to families.
Stayed 1 night in Apr 2023
Response from Huong on 14 Apr 2023
Dear Sir/Madam,We were delighted to learn that you enjoyed your stay with us. At the same time, we are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service.Once again, thank you for your valued patronage. From all of us at Somerset Grand Hanoi, we look forward to welcoming you again.Your sincerelyNguyen Mai HuongResidence Manager

8/10 Good

Emma

Travelled with family
Liked: Cleanliness, room comfort
Good location, clean and comfortable, close to everything
Stayed 4 nights in Apr 2023
Response from Huong on 9 Apr 2023
Dear Sir/Madam,Thank you for sharing your positive stay experience with us!We are delighted to read that you were well looked after by our team at Somerset Grand Hanoi! Your kind words will be shared with our team as receiving such feedback from residents like yourself inspire us to continually improve our service delivery.We thank you once again for choosing to stay with us and we look forward to having you back soon.Your sincerely,Nguyen Mai HuongResidence Manager

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The Somerset was near a lot of major attractions. We were able to walk everywhere. Many restaurants and cafés in the area.
Stayed 4 nights in Feb 2023
Response from Huong on 26 Feb 2023
Dear Sir/Madam,Thank you for your review. It was our pleasure to have you stay with us. We appreciated your review and feedback and look forward to welcoming you back.Your sincerelyNguyen Mai HuongResidence Manager

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The rooms were clean and spacious, although a little rundown in spots. Our kids really enjoyed the ping pong table. It was a very convenient location for walking to many spots in the city such as the Temple of Literature, train street, and the Old Quarter.
Stayed 4 nights in Feb 2023
Response from Nhung LE on 21 Feb 2023
Dear Brian, Thank you for sharing your wonderful stay experience with us! We are delighted to read that you and your family had a perfect stay with us! Your kind words will be shared with our team as receiving such feedback from residents like yourself inspire us to continually improve our service delivery. We thank you once again for your high recommendation, and we look forward to having you back soon. Yours sincerely, Nhung Le - Guest Service Manager

10/10 Excellent

Rowel

Travelled with partner, Travelled with group
Liked: Cleanliness, property conditions & facilities
Nice place and location
Stayed 6 nights in Feb 2023
Response from Huong on 18 Feb 2023
Dear Sir/Madam,Thank you for your review. It was our pleasure to have you stay with us. We appreciated your compliment and look forward to welcoming you back.Your sincerely,Nguyen Mai HuongResidence Manager

8/10 Good

Alvin

Stayed 4 nights in Feb 2023
Response from Nhung Le on 13 Feb 2023
Dear Alvin, Thank you for sharing your stay experience with us! We are delighted to read that you had a comfortable stay with us! Your kind words will be shared with our team as receiving such feedback from residents like yourself inspire us to continually improve our service delivery. We thank you once again for choosing us, and we look forward to having you back soon. Yours sincerely, Nhung Le - Guest Service Manager

10/10 Excellent

Rowel

Travelled with group
Liked: Cleanliness, property conditions & facilities
Nice place
Stayed 5 nights in Feb 2023
Response from Nhung LE on 10 Feb 2023
Dear Valued Guest, Thank you for sharing your wonderful stay experience with us! We are delighted to read that you had a great stay with us! Your kind words will be shared with our team as receiving such feedback from residents like yourself inspire us to continually improve our service delivery. We thank you once again for your high recommendation, and we look forward to having you back soon.Yours sincerely,Nhung Le - Guest Service Manager

10/10 Excellent

Ng Thian

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean n spacious Apartment n convenient location
Stayed 5 nights in Jan 2023
Response from Huong on 24 Jan 2023
Dear Sir/Madam,We were delighted to learn that you enjoyed your stay with us. At the same time, we are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service.Once again, thank you for your valued patronage. From all of us at Somerset Grand Hanoi, we look forward to welcoming you again.Your sincerely Nguyen Mai HuongResidence Manager

10/10 Excellent

Robert, MARINA DEL REY

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great customer service and big room.
Response from Huong on 22 Jan 2023
Dear Sir/Madam,Thank you for sharing your positive stay experience with us!We are delighted to read that you were well looked after by our team at Somerset Grand Hanoi! Your kind words will be shared with our team as receiving such feedback from residents like yourself inspire us to continually improve our service delivery.We thank you once again for choosing to stay with us and we look forward to having you back soon.Your sincerely,Nguyen Mai HuongResidence Manager

8/10 Good

Robert, MARINA DEL REY

Liked: Cleanliness, amenities, property conditions & facilities

10/10 Excellent

binh doan

Travelled with family
Liked: Cleanliness, property conditions & facilities
Okay
Response from Huong on 26 Dec 2022
Dear Sir/Madam,Thank you for your review. It was our pleasure to have you stay with us. We look forward to welcoming you back. Your sincerely,Nguyen Mai HuongResidence Manager

10/10 Excellent

Rowel

Travelled with group
Liked: Amenities, property conditions & facilities
I like everything
Stayed 3 nights in Nov 2022
Response from Huong on 1 Dec 2022
Dear Sir/Madam,Thank you for sharing your positive stay experience with us!We are delighted to read that you were well looked after by our team at Somerset Grand Hanoi! Your kind words will be shared with our team as receiving such feedback from residents like yourself inspire us to continually improve our service delivery.We thank you once again for choosing to stay with us and we look forward to having you back soon.Your sincerelyNguyen Mai HuongResidence Manager

10/10 Excellent

Rowel

Travelled with group
Liked: Property conditions & facilities
I luke the place and its location
Stayed 5 nights in Nov 2022
Response from Huong on 1 Dec 2022
Dear Sir/Madam,We were delighted to learn that you enjoyed your stay with us. At the same time, we are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service.Once again, thank you for your valued patronage. From all of us at Somerset Grand Hanoi, we look forward to welcoming you again.Your sincerely,Nguyen Mai HuongResidence Manager

10/10 Excellent

Stewart

Business traveller, Travelled with partner
Liked: Amenities, property conditions & facilities
good sized rooms, well serviced and staff very helpful
Stayed 4 nights in Aug 2022
Response from Huong on 30 Aug 2022
Dear Sir/Madam,Thank you for taking the time to share your stay experience at Somerset Grand Hanoi.It is very encouraging for us to know that you had several delightful moments during your stay and most importantly, that you felt home-away-from-home!We are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our residents motivate us to further improve our commitment to delivering good service.We thank you again for your valued patronage and look forward to welcoming you back.Your sincerely,Nguyen Mai HuongResidence Manager

10/10 Excellent

Christina

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very clean and beautiful!! Staff was really friendly and helpful!
Stayed 1 night in Aug 2022
Response from Huong on 29 Aug 2022
Dear Sir/Madam,We were delighted to learn that you enjoyed your stay with us. At the same time, we are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service.Once again, thank you for your valued patronage. From all of us at Somerset Grand Hanoi, we look forward to welcoming you again.Your sincerely,Nguyen Mai HuongResidence Manager

8/10 Good

Trung

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Spacious and comfortable. Staff is friendly. Location is convenient and close to many shops and restaurants. However, with multiple hospitals across the street and in the vicinity it is quite noisy because of the car and ambulance traffic.
Stayed 5 nights in Jul 2022
Response from Huong on 29 Aug 2022
Dear Sir/Madam,Thank you for your review. It was our pleasure to have you stay with us. We look forward to welcoming you back.Your sincerleyNguyen Mai HuongResidece Manager

10/10 Excellent

TAN

Stayed 2 nights in Jun 2022

10/10 Excellent

Deborah, Castalia

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
All staff were professional and helpful.
Stayed 1 night in May 2022
Response from Huong on 2 June 2022
Dear Sir/Madam, We were delighted to learn that you enjoyed your stay with us. At the same time, we are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service. Once again, thank you for your valued patronage. From all of us at Somerset Grand Hanoi, we look forward to welcoming you again. Your sincerely, Nguyen Mai Huong Residence Manager

10/10 Excellent

Deborah, Castalia

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Great staff
Stayed 1 night in May 2022
Response from Manager on 25 May 2022
Dear Sir/Madam, We are delighted to have been your chosen our serviced residence during your recent stay in Hanoi. It was truly a pleasure to serve you. Your comments have been shared with the team as a critical way of understanding how we can continue to deliver exceptional service to guests. Thank you for staying at the Somerset Grand Hanoi and we look forward to welcoming you back. Yours sincerely, Nguyen Mai Huong Residence Manager

10/10 Excellent

Deborah, Castalia

Liked: Cleanliness, amenities, property conditions & facilities
Internet was slow, disconnecting then reconnecting. They sent IT person and it worked well after that. Great response time.
Stayed 1 night in May 2022
Response from Manager on 17 May 2022
Dear Sir/Madam, It was our pleasure to have you stay with us. Your 5 star rating is motivate us to continue serve you better. We look forward to welcoming you back. Your sincerely, Nguyen Mai Huong Residence Manager

10/10 Excellent

Deborah, Castalia

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Professional, friendly staff, including doorman, room cleaners, laundry, etc
Stayed 4 nights in May 2022
Response from Manager on 17 May 2022
Dear Sir/Madam, Thank you for your review. It was our pleasure to have you stay with us. Your compliments motivate us continue serve you better. We look forward to welcoming you back. Your sincerely, Nguyen Mai Huong Residence Manager

10/10 Excellent

Jurgen

Business traveller
Liked: Cleanliness, room comfort
We like the place and it’s location the staff always friendly . And their rooms are very good for longer stay .
Stayed 1 night in Jul 2020
Response from Nhung Le on 22 July 2020
Dear Jurgen, It is a dear pleasure to receive your wonderful feedback. We are glad to hear that you enjoy a memorable stay. Thank you for taking the time to share your impression of our services with us, this is a lovely motivation for our team to continue striving for providing excellent experiences for our guests. We look forward to welcoming you back to Somerset Grand Hanoi in the near future. Stay safe and we wish you all the best. Kind regards, Nhung Le - Guest Service Manager

10/10 Excellent

Vu

Stayed 3 nights in May 2020
Response from Nhung Le on 13 June 2020
Dear Vu, We appreciate your time to share your great review and our entire team look forward to welcoming you back soon to Somerset Grand Hanoi. Wishing you a good weekend. Best regards, Nhung Le - Guest Service Manager