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Reviews of Holiday Emerald Hotel

3.5 out of 5
Holiday Emerald Hotel
24 Hang Manh, Hoan Kiem, Hanoi

Reviews

9.6

Exceptional

Rating 10 - Excellent. 263 out of 328 reviews" "
Rating 8 - Good. 53 out of 328 reviews" "
Rating 6 - Okay. 9 out of 328 reviews" "
Rating 4 - Poor. 2 out of 328 reviews" "
Rating 2 - Terrible. 1 out of 328 reviews" "

9.6/10

Cleanliness

10/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Sarah, Washington

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was perfect for my one night stay in Hanoi before taking the train to SaPa! They greeted me by name and stored my luggage for me all day after I checked out but before my train departed in the late evening. They even let me shower in the evening after a long day of walking around so I would be fresh for the train! Highly recommend!
Stayed 1 night in Mar 2024

10/10 Excellent

Anthony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Jenny and her team are the best in Hanoi.
Stayed 7 nights in Feb 2024

10/10 Excellent

Adam

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff at holiday emerald hotel were absolutely amazing, they were so kind a welcoming. The hotel itself was nothing amazing but that was reflected in the price as it was very good value. Most importantly though it was kept very clean and they provided all the essentials you need. My favourite thing about my stay was the people who work there, they went above and beyond to help us out. They arranged all the taxis we needed offered great advice and despite us leaving the hotel very early each morning they packed us cute little breakfast boxes for the road. Highly recommended.
Stayed 2 nights in Jan 2024

8/10 Good

sio ratha

Travelled with partner
Liked: Staff & service, amenities
Pros: -Friendly and helpful staff -Good breakfast and variety of choices -good size room -hot shower -good location Cons: -Noisy room next to the staircase. Could hear everything from foot steps, elevator noise, general walking noise. Hard to sleep. -back room dark. -need some upgrade especially in the back room and shower.
Stayed 2 nights in Jan 2024

4/10 Poor

Kuda

Travelled with family
Bedding improvements
Its okay but i feel they need to improve on the bedding
Stayed 2 nights in Jan 2024

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities
Superb location ..dead centre of the tourist trap at the old quarter. Highly recommend..I’m from Singapore. Breakfast is great...price of the accomdation is superbly fair. Superb and polite staff at the front desk look like Jim, Max, Alex, Jennie, Hai…. I highly recommend family looking for value and location.
Response from Holiday Emerald Hotel on 4 Nov 2023
Dear Christina,Thank you so much for staying at Holiday Emerald Hotel and leaving a feedback. We are very happy and try everyday to bring all the bests to the guests.Take care and look luck to you!Best regards,

10/10 Excellent

Alex

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay her after halong bay. Very walkable to everything. The free breakfast was exceptional and the staff was super helpful
Stayed 1 night in Sep 2023
Response from Holiday Emerald Hotel on 29 Oct 2023
Dear Alex,Thank you very much for your stay at Holiday Emerald Hotel and your nice feedback. We hope to have another chance to welcome you again!Take care and best wishes to you!

10/10 Excellent

Alex

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Holiday Emerald was a very nice place to stay. Jenny and her staff was excellent. She help us with airport transportation and calling our tour drivers. Excellent English. The ice coffee at breakfast is better than.any of the coffee shops. Air conditioning in the room worked very well . I would recommend this place to anyone
Stayed 2 nights in Sep 2023
Response from Holiday Emerald Hotel on 2 Oct 2023
Dear Alex,Thank you for your feedback. We are very happy to know you enjoyed the stay at Holiday Emerald Hotel with services. We hope to welcome you again in the futher. Good luck to you!Best regards,

10/10 Excellent

Teresa

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Had a lovely stay here. Overall did 3 nights but was all split up due to trips. Whilst on trips staff would look after my luggage and even put them in my new room for me waiting. Breakfast was really good and quick service. All front staff were helpful. Would recommend
Stayed 1 night in Sep 2023
Response from Holiday Emerald Hotel on 28 Sept 2023
Dear Teresa,Thank you for your feedback. We are so happy to know that you enjoyed the stay with our serices. We hope to welcome you again if you come back to Hanoi.Take care and best withese to you !Regards

10/10 Excellent

Quyen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mrs. Hướng was absolutely a charm and she was able to help us around the area. It’s a great location and is walkable around the main part of the city. She also help us with transportation to the airport. Room are clean and service was great.
Stayed 3 nights in Sep 2023
Response from Holiday Emerald Hotel on 14 Sept 2023
Dear Quyen,Thank you very much for your feedback. We were very luckly to welcome you this time and hope that we can see you again in the future.Take care and good luck to you and everyone!Kind regards

6/10 Okay

Wei Cheng

Liked: Staff & service
Disliked: Amenities
At night can hear a lot of noise coming from the other rooms. Some proof not very good.
Stayed 3 nights in Aug 2023
Response from Holiday Emerald Hotel on 21 Aug 2023
Dear Wei Cheng,Thank you for your feedback. We are so sorry to know that during your stay, you did hear a lot of noise coming from other rooms.Take care and best wishes to you!

8/10 Good

Ida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Holiday Emerald Hotel on 8 May 2023
Dear Ida,Thank you for your feedback. Take care and good luck!Best regards,

10/10 Excellent

Lynne, Washington

Liked: Cleanliness, staff & service
Great location and perfect for a short stay to explore the old city of Hanoi. Staff was friendly and helpful, arranged an airport taxi and pointed out places to visit within walking distance during my short stay. Price was good.
Stayed 1 night in Apr 2023
Response from Holiday Emerald Hotel on 17 Apr 2023
Dear Lynne,Thank you so much for your feedback. We hope to welcome you again in the futher and that time you can spend more time at Holiday Emerald Hotel!Take care and best wishes to you!

10/10 Excellent

Jagdish

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is excellent. Friendly, always ready to help. Enjoyed our few days there and would definitely plan on staying there the next time we visit Hanoi
Stayed 4 nights in Mar 2023
Response from Holiday Emerald Hotel on 16 Mar 2023
Dear Jagdish,Thank you very much for staying at Holiday Emerald Hotel and a nice feedback of us. We are so happy to know you enjoyed your stay and yes, we are looking forward to welcome you next time!Take care and best wishes to you!Kind Regards,Kate

10/10 Excellent

Hung

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

10/10 Excellent

Hung

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2023
Response from Holiday Emerald Hotel on 14 Mar 2023
Cảm ơn đánh giá của Chú ạ!

10/10 Excellent

Hung

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2023
Response from Holiday Emerald Hotel on 10 Mar 2023
Kính gửi chú Hùng,Cảm ơn chú đã đánh giá điểm 10/10 cho khách sạn Holiday Emerald ! Chúc chú cùng đoàn có chuyến du lịch vui vẻ, may nắm và bình an!Hẹn gặp lại chú sớm tại khách sạn!

10/10 Excellent

SARUNCHANA

Stayed 3 nights in Dec 2022
Response from Holiday Emerald Hotel on 7 Mar 2023
Dear Sarunchana,Greetings from Holiday Emerald Hotel!Thank you so much for choosing our hotel for your holiday in Hanoi. We hope to welcome you again next time!Take care and best wishes to you!Regards,

8/10 Good

Yelena

Liked: Cleanliness, staff & service, amenities
The people who run the place are very attentive and accommodating! The breakfast is limited in terms of options but very good. The location is great in terms of being walking distance to all the major sights but it does get pretty loud starting around 7AM, however that's probably anywhere in old Hanoi because it's such a busy area. The room did have a residual smell of cigarettes but other than that it was great.
Stayed 3 nights in Nov 2022
Response from Holiday Emerald Hotel on 12 Nov 2022
Dear Yelena,Thank you for your feedback. We note it well and try to improve all more and more better. Thank you for your kindness and by the way we would like to say sorry because our services are not meet to your expection well.Take care and we wish you all the bests!Best regards,

10/10 Excellent

JUN CHENG WILSON

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely would recommend anybody looking for a hotel on your trip to Hanoi! The staff were very friendly and helpful, and the service was really impeccable. The hotel was also within walking distance of the weekend night market, beer street and the lake as well. A good thing was that the rooms were quiet and we could not hear any bike honking sounds from the streets. Jenny and the other staff also kindly arranged to put 4 of us together on the same floor by merging 2 single beds into a double bed for the other room even though they only have 1 double room on every floor.
Response from Holiday Emerald Hotel on 11 Nov 2022
Dear Jun Cheng Wilson,Thank you very much for your feedback. We are so glad to know that you and your family enjoyed the stay at hotel and we hope to see you all again in the next time. Take care and we wish and your family all the bests!Kind regards,

8/10 Good

Ong

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was kind enough to borrow me a 2-pin plug for my charger
Stayed 3 nights in Aug 2022
Response from Holiday Emerald Hotel on 18 Aug 2022
Dear Mr. Ong, Thank you so much for your feedback and shoosing our hotel for your stay. We hope to have other chance to welcome you again! Take care and best wishes

10/10 Excellent

paola

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel has been recently renovated, rooms arr always super clean, the staff is super friendly and helpful The best place to stay in Hanoi
Stayed 1 night in Jul 2022
Response from Holiday Emerald Hotel on 18 July 2022
Dear Paola, Thank you for your feedback. We are very happy to know that you enjoyed the stay with us even though the hotel has been renovated. Thank you for stay with us and hope to welcome you next year! Take care and best regards,

10/10 Excellent

Kelly

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022
Response from Holiday Emerald hotel on 3 July 2022
Dear Ms. Kelly, We are happy to know that you enjoyed your stay at Holiday Emerald Hotel. Thank you so much! Best regards,

6/10 Okay

Tuan

Stayed 2 nights in May 2022

10/10 Excellent

TZE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The two things that stand out from our stay was the service and the convenience. The couple that run this place made our first time in Hanoi a breeze. They assisnted with aiport transfers, local recommendations and even helped me recover my phone which i had lost on some street! The location of the hotel is on a relarively quiet street but has one of the best Bun cha (it was on our list from friends), 3 other street food vendors, a craft been bar, a spa and 3 coffee joints. After 3 dags if exploring old quarter this turned out to be mh favourite street. We wkll definitely be making a return and recommending this spot to fellow travellors.
Stayed 2 nights in Apr 2022
Response from Kate - Holiday Emerald Hotel on 29 Apr 2022
Dear Tze, Thank you so much for your nice review for Holiday Emerald Hotel! We are very happy to know that you enjoyed your stay with us. By the way we wish you all the bests and hope to welcome you again soon! Kind regards,

10/10 Excellent

Mauro

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
EXCELLENT STAFF!!
EXCELLENT STAFF! Thank you so much for all of your recommendations about where to go in the city, organizing our transport to the airport, and holding our bags safely in the storage room while we visited SAPA for 2 days.In terms of the room it was clean and comfortable even though the building itself is quite old. The breakfast was delicious! Location was excellent! Would strongly recommend!
Stayed 2 nights in Jan 2020
Response from Jenny on 18 Mar 2020
Dear Mauro, Thank you so much for staying and support at our hotel. We are so happy to hear that you enjoyed your stayed. If you have chance to come back hanoi again, we are so happy to see you next time. Wish you all the best!

10/10 Excellent

Kirsty

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recomended
Lovely staff - very friendly and helpful. Gave great recommendations and made us feel welcome. Hotel was clean and rooms were nice. Good location!
Stayed 2 nights in Jan 2020
Response from Jenny on 6 Feb 2020
Dear Kirsty and your lovely family, Thank you so much for staying and support at our hotel. We are so happy when you enjoyed your stay at our hotel. If you have chance to come back hanoi again, we are very happy to see you next time. Have a great time!

10/10 Excellent

Alison

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great, quiet hotel in the heart of the old quarter. Fabulous staff.
Stayed 4 nights in Nov 2019
Response from Jenny on 3 Dec 2019
Dear Alison, Thank you so much for staying and support at our hotel. If you have chance to come back Hanoi. We always welcome you back our hotel. Wish you all the best!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff, clean, quiet, and good location.
Stayed 1 night in Nov 2019
Response from Jenny on 19 Nov 2019
Dear Valued guest, Thank you so much for staying and support at our hotel. If you have chance to come back Hanoi, we are so happy to see you again. Wish you have a great time Kind regards

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Newbies in Hanoi!
Wonderful hotel in Old Quarter. Handy to everything and within easy walking to the lake. Warm and fabulous staff who are more than happy to assist. Great options available for breakfast. Clean rooms, clean hotel, good aircon and hot shower, comfortable bed. Loved this place and will stay again.
Stayed 4 nights in Nov 2019
Response from Jenny on 26 Nov 2019
Dear Susan, Thank you so much for staying and support our hotel. We had great time during time you stayed at our hotel. If you have chance to come back hanoi again, we are very happy to welcome you. Wish you all the best!

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location if you are on vacation. Easy walk to most places of interest. Staff was incredibly nice and accommodating. Great value.
Stayed 4 nights in Nov 2019
Response from Jenny on 19 Nov 2019
Dear Gregory, Thank you so much for staying and support at our hotel. If you have chance to come back Hanoi, we are so happy to see you again. Wish you have a great time Kind regards

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, friendly helpful staff, breakfast was great, room was very nice and comfortable. I would recommend this hotel.
Stayed 1 night in Oct 2019
Response from Jenny on 19 Nov 2019
Dear Valued guest, Thank you so much for staying and support at our hotel. If you have chance to come back Hanoi, we are so happy to see you again. Wish you have a great time Kind regards

10/10 Excellent

Simone

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful service, lovely reception personnel - thank you!
Stayed 2 nights in Oct 2019
Response from Jenny on 19 Nov 2019
Dear Simone, Thank you so much for staying and support at our hotel. If you have chance to come back Hanoi, we are so happy to see you again. Wish you have a great time Kind regards

10/10 Excellent

M, Auckland, NZ.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous friendly and helpful staff. Hope to return one day!
Stayed 7 nights in Oct 2019
Response from Jenny on 14 Oct 2019
Many thanks for your strong support our hotel. If you have chance to come back hanoi again, we always welcome you back our hotel. Wih you all the best!

10/10 Excellent

Cato

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Aug 2019
Response from Holiday Emerald Hotel on 26 Aug 2019
Dear Mr Cato, Thank you for your wonderful feedback. We are very happy to have 10 points from you. By the way we would like to say thank you for choosing our hotel and hope to welcome you back in the future! We wish you all the best in your life! Kind regards,

10/10 Excellent

TOMWU, New York

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staffs are friendly. Great location Hotel and room are clean Great free breakfast
Stayed 3 nights in Aug 2019
Response from Holiday Emerald Hotel on 24 Aug 2019
Dear Mr. Tomwu, Thank you very much for your wonderful feedback. We hope to have another chance to welcome you and your family again in the future! Take care and best wishes to you!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely
Staff went out of their way to give great service. Hotel was well kept.
Stayed 2 nights in Jul 2019
Response from Holiday Emerald hotel on 27 July 2019
Dear Sir/Madam, Thank you so much for your review. We are looking forward to seeing you again in the near future Kind regards, Holiday Emerald hotel

10/10 Excellent

Hans

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our refuge in Hanoi
We used the Emerald Holiday as a base for discovering Hanoi and for day trips outside the city and spent more than a week here. This hotel is a hidden gem in so many regards: We chose this hotel based on the location which is excellent since it is situated right in the middle of the Old Quarter of Hanoi. Most of the main sights are well within walking distance. We ordered transport to the hotel from the airport and received confirmation from the reception at once. All of our correspondence was answered quickly. The reception and service we received were excellent! The staff are all very friendly, they all speak english and they are eager to make sure you feel comfortable. They provided for every one of our demands and inquiries; transport to and from the airport, day trips to Ninh Binh and other locations outside Hanoi and tips for sightseeing in Hanoi. This helped us get the most out of our trip without having to worry about logistics. Anna, our main contact, even helped us with rearranging our booking on Cat Ba island and kept in touch with us while we were there! I can't praise her highly enough! The rooms are immaculate, spacious and clean, the beds are very comfortable and breakfast is provided according to individual needs. If you stay in Hanoi for a couple of days or an extended period; there's no need to look any further.
Stayed 4 nights in Jul 2019
Response from Holiday Emerald Hotel on 16 July 2019
Dear Hans, Thank you so much for your staying with us and your treasure review. We are looking forward to seeing you next time in the nearest future. Best regard, Holiday Emerald Hotel

8/10 Good

Julie Karma

Travelled with group
Liked: Staff & service
Disliked: Amenities
clean and easily accessible
Stayed 1 night in Jul 2019
Response from Holiday Emerald team on 11 July 2019
Dear Julie, Thank you so much for your comment and your stay with us we are looking forward to seeing you next time best regards, Holiday Emerald team

10/10 Excellent

Olivia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Service, Accomodation & Location
The hotel itself is very clean, great ac, and looks just like the photos but the staff and service here are what made our stay amazing! We were always greeted with a smile and the staff were extremely helpful and accomodating. We even showed up 3 days ahead of our reservation unannounced after a storm had altered our plans and they let us keep our bags at the hotel all day and help us book new travel arrangements in no time - we would have been lost without them! We came back to this hotel a few days later and the staff let us check in at 6 am even though the check in time isnt until 2 pm. The list goes on with how helpful they were: did all of our laundry in a single day because we were leaving and booked us a private car to the airport at a competitive price. The location is also great - right in the old quarter and walking distance to everything. Would definitely recommend this hotel!!
Stayed 1 night in Jul 2019
Response from Holiday Emerald team on 11 July 2019
Dear Olivia, Thank you so much for your comment and your stay with us, We are looking forward to seeing you next time Best regards, Holiday Emerald team

10/10 Excellent

Bernard, Singapore

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Warm people with ever ready attention to our needs.
Stayed 4 nights in Jul 2019
Response from Holiday Emerald team on 8 July 2019
Thank you so much for your review and staying with us. We appreciate it greatly. Looking forward to seeing you next time kind regards, Holiday Emerald team

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
its not what it is shown in the picture of the hotel. Especially the frontage . Smallish
Stayed 1 night in Jul 2019
Response from Holiday Emerald team on 8 July 2019
Thank you so much for your review and staying with us. We appreciate it greatly. We are very sorry we did not meet your expectation in this trip. We are looking forward to seeing you next time Kind regards, Holiday Emerald team

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely wonderful staff - Ha and Anna and everyone who went the extra mile to make us feel welcome. The breakfast was superb. Our room was very clean and the hotel is in an excellent location. We would highly recommend you stay!
Stayed 3 nights in Jun 2019
Response from Holiday Emerald team on 6 July 2019
Dear Sir/Madam, Thank you so much for your review we appreciate it greatly and thank again for staying with us. Looking forward to seeing you next time Best regards, Holiday Emerald team

10/10 Excellent

Bernard, Singapore

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Warm staff who went extra mile to see to your every need. Good location.
Stayed 2 nights in Jun 2019
Response from Holiday Emerald Team on 5 July 2019
Thank you so much for staying with us we are looking forward to seeing you next time Best regards, Holiday Emerald Hotel

10/10 Excellent

Verified traveller

Stayed 1 night in Jul 2019
Response from Holiday Emerald Hotel on 3 July 2019
Thank you very much for your review wishing you all the best and see you next time Kind regards, Holiday Emerald Hotel

10/10 Excellent

EDWARD

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay in Hanoi
The staff there are wonderful people. Very accommodating with everything. I will stay there again.
Stayed 3 nights in Jun 2019
Response from Holiday emerald team on 25 June 2019
Dear Edward,'Thank you so much for your treasured review about our hotel & staff we do expect to welcome you back some day in the future Wish you all the best kind regards, Holiday Emerald Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will definitely return.
We had a great 3 night stay here. The staff are incredibly helpful and attentive with anything you need both in the hotel and the local area. Easy walking to the lake, shopping spas and good restaurants. Room was spacious and clean, lots of sports channels and a fr/ bottle of wine. The amenities in the bathroom are good (even a razar), though you might want to bring your own shampoo/conditioner.
Stayed 3 nights in Jun 2019
Response from Anna on 23 June 2019
Thank you very much for your treasure comment we are looking forward to seeing you next time kind regards, Holiday Emerald team

10/10 Excellent

EDWARD

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2019
Response from Anna on 21 June 2019
Thank you very much for your review, Edward Kind regards, Holiday Emerald team

10/10 Excellent

TIONG ENG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2019
Response from Anna on 12 June 2019
Thank you very much for your staying with us We are looking forward to seeing you next time Kind regard, Holiday Emerald team

10/10 Excellent

Barry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I was sad to check out
Really loved this place. Fantastic staff and service
Stayed 1 night in May 2019
Response from Anna on 10 May 2019
Thank you so much for staying with us we are looking forward to seeing you next time best regards, Anna