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Reviews of Bespoke Trendy Hotel Hanoi - Formerly Hanoi La Siesta Trendy

4 out of 5
Bespoke Trendy Hotel Hanoi - Formerly Hanoi La Siesta Trendy
12 Nguyen Quang Bich St, Old Quarter, Hoan Kiem Dist, Hanoi

Reviews

9.6

Exceptional

Rating 10 - Excellent. 831 out of 1001 reviews" "
Rating 8 - Good. 138 out of 1001 reviews" "
Rating 6 - Okay. 23 out of 1001 reviews" "
Rating 4 - Poor. 3 out of 1001 reviews" "
Rating 2 - Terrible. 6 out of 1001 reviews" "

9.6/10

Cleanliness

10/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Wayne

Travelled with partner
Amazing location - staff super friendly and attentive. Van Le (Amanda) was a stand out on service.
Stayed 3 nights in Apr 2024

10/10 Excellent

Samantha

Travelled with group
Liked: Amenities
Ngung was the lovely receptionist and so very caring and helpful. She went out of her way to help us with anything she could and was also always checking in with us to see if we needed anything. The hotel is lovely in a great area (just beside train street) very quiet in room and comfortable beds
Stayed 2 nights in Apr 2024

10/10 Excellent

Robert

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great experience from the moment we checked in at the desk with Amanda, she escorted us to the lounge and offered tea, beverages and cool towels. Amanda went out of her way on a day off to run out and buy us essentials we needed. Fun bar, nice rooms and great neighborhood!

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I only stayed one night but the staff here were incredible. Beds were super comfortable and the rooms were big. Would definitely recommend this beautiful hotel!
Stayed 1 night in Mar 2024

10/10 Excellent

matt

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Howard

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was well kept and the staff provided amazing service. I would definitely say the staff went out of their way to take care of the guests. Shout out and thank you to Lena and the staff who went above and beyond to make it an awesome experience for my family and I.
Stayed 1 night in Mar 2024

2/10 Terrible

Mark

Stayed 1 night in Feb 2024

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So grateful for this gem of a hotel! What an oasis in the middle of a bustling city. It was clean, quiet, the breakfast was phenomenal, location was great, and the staff was warm, welcoming, professional, and helpful. Cannot recommend it enough. Thanks so much to the concierge staff including David, Tu Anh, Linh, and Nhung among others. Having traveled internationally for decades I really want to emphasize how fantastic this place is. Highly recommend!
Stayed 3 nights in Mar 2024

10/10 Excellent

Angela

Liked: Cleanliness, amenities, property conditions & facilities
The staff is the most helpful people I have ever met.
Stayed 2 nights in Mar 2024

10/10 Excellent

Bosco

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrived at Hanoi and were immediately greeted by our driver to take us to the hotel. We were greeted with warm tea and dried ginger apricots while we waited for our check-in to complete after we handed over our passport. Our room overlooked the train street and it was very pleasant. Room was cozy. The bustling noises from Hanoi didn’t migrate to our room and everything quieted down during bedtime. Breakfast buffet was great. We only stayed one night because we left for Ha Long Bay the next day, but wish we could enjoy the hotel a bit more. No pool or fitness center, but overall a great hotel at a fantastic location. Would definitely recommend it to anyone. P.S. We were provided with packed ginger apricots and tea leaves upon our departure. It was such a wonderful and thoughtful gesture of great hospitality.
Stayed 1 night in Feb 2024

10/10 Excellent

Shaira Mae

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay in this hotel was phenomenal! The staff was exceptional. Special mentions to Tùng, who helped me navigate around the area and planned out a sample of an itinerary for a day in Hanoi; especially when it was nearing Tet lunar new year so there were many restaurants starting to close down for the holiday. The breakfast dining staff were excellent with their service as well. Overall, loved my stay and I highly recommend staying here 'cause im sure I will be coming back again.
Stayed 3 nights in Feb 2024

10/10 Excellent

Chia Pao

Liked: Cleanliness, staff & service, property conditions & facilities
Very good hotel! Must visit and stay in this hotel again! Highly recommended!
Stayed 3 nights in Jan 2024

10/10 Excellent

Brook

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service at this hotel is sublime. Amazing boutique hotel and the best we stayed in whilst travelling Vietnam for three weeks.
Stayed 2 nights in Jan 2024

10/10 Excellent

priscilla

Stayed 3 nights in Dec 2023

10/10 Excellent

Peter

Stayed 5 nights in Dec 2023

10/10 Excellent

Rajeev

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely hotel with very warm & helping staff. This hotel made our first trip to Hanoi really convenient & amazing special mention for Amanda she really gave some good tips about the trips & places to explore. Highly recommended!

8/10 Good

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Place to stay in Old Town Ha Noi
Helpful staff, good location, peaceful. Brilliant breakfast. Room very comfi.
Stayed 1 night in Dec 2023

10/10 Excellent

Amy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was super friendly and welcoming (esp David!), they went above and beyond to make sure we had everything we needed to have a pleasant stay. They even looked after part of our luggage after we checked out because we went on a Ha Long Bay cruise and didn’t want to bring everything on the boat. The hotel was clean, quiet and away from the busy street - loved our stay at Bespoke Trendy and would definitely stay again!
Stayed 1 night in Dec 2023

10/10 Excellent

Albert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our short stay at the Bespoke Trendy Hotel in Hanoi. We stayed in the Premium Suite, and the room was clean, spacious and well-equipped, with a balcony that offered lovely views across the city. The buffet breakfast was great, with plenty of variety. The spa next door was excellent, where we had massages on one of the days. The location was in a quiet street at the edge of the Old Quarter and was convenient for getting around – we could walk to most of the places we wanted to visit. But most of all, the staff were exceptional. They went the extra mile to make our stay as easy and as pleasant as possible, and when our plans had to change at short notice, they helped us immensely to cancel bookings, obtain refunds, and arrange transport. They made all the difference in our first experience of Hanoi. Highly recommended.
Stayed 2 nights in Nov 2023

10/10 Excellent

David, Rockville

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a great boutique-type hotel! Great location--you can walk just about anywhere you'll want to go in Hanoi as it's right on the edge of the old quarter. Surprisingly quiet at night and even in the morning when Hanoi-ans wake up early. The staff lives up to the high Vietnamese hospitality you'll encounter throughout the country: kind, hard-working, and graceful. The rooms are a bit small but perfectly adequate and have an interesting modern-urban feel to them as they use reclaimed parts as part of the design (think old plumbing parts as towel hangars). The breakfast is outstanding---tons of options. Simply said, the hotel offers a whole lot of benefits at a comparatively high value. Attached is a recommended spa if you're into that (at good rates). Huge call out to Linh--the gracious and elegant hostess with beautiful English who can answer any question you have. But ALL the staff were excellent, to be sure! Highly recommend.

10/10 Excellent

Hojin

Stayed 4 nights in Jul 2023

10/10 Excellent

Diane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The kindness, friendliness and the extra mile that staff made were incredible and unmatched in all of the hotels I’ve ever stayed at. The front desk even gave farewell goody bags and called up to my room to see if I needed new towels/water when I was sick in my room a full day! My stay at the hotel in two different times exceeded my expectations. The food for breakfast and room service were outstanding. I would definitely recommend this hotel to everyone!
Stayed 2 nights in Oct 2023

10/10 Excellent

Lung

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service and lobby staffs are excellent. They are courteous and ready to help with requests.
Stayed 3 nights in Sep 2023

10/10 Excellent

Youjin

Stayed 5 nights in Sep 2023

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Incredible service
The hotel and staff were amazing here. On another level! David, especially, was incredible. Everywhere we were, there he was waiting to offer great tips on local finds, and to make sure we were having a great stay. He even went out and bought us mango sticky rice one day since we never got around to it. You don't experience that level of service even in the best of the best hotels normally. So it was very appreciated. The hotel too was in the perfect area of Hanoi - walkable to everything we love here. The staff was so kind and generous. The stay couldn't have been better!
Stayed 6 nights in Sep 2023

10/10 Excellent

Brendan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect place to base yourself for a stay in Hanoi. Staff are very friendly and the connecting room we stayed in was perfect for 2 adults and 2 kids. Breakfast was included and top quality with many options. Easy walking distance to many attractions.

8/10 Good

Joanne

Travelled with partner
Liked: Amenities
The team at the hotel were very friendly and helpful. Thank you for a lovely stay!
Stayed 2 nights in Sep 2023

10/10 Excellent

Kieran

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What an unbelievable stay! Incredible hotel and experience in central Hanoi. First off the staff were so welcoming, friendly and attentive! Ling was a fantastic host and welcomer offering us tea and candied apricots as we arrived. She ensured our rooms were ready and well prepared and we had directions and names of all the best restaurants. Thank you so much. Id also like to thank the bellman; names are Hong and Manh who were attentive, so kind and moved our bags round relentlessly. The hotel is modern, clean and well designed. Rooms are large, comfy and have everything you need including tv with netflix, snacks and aircon. Breakfast was delicious, tailored and had a huge variety! The potatoes and eggs were scrumtious! Overall, I'd highly recommend a stay here and hope to be back again soon
Stayed 2 nights in Sep 2023

10/10 Excellent

Ngoc

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely friendly and helpful staff
Stayed 3 nights in Sep 2023

10/10 Excellent

Francisco

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect family stay in Hanoi
Amazing stay at Hanoi old town with great attentive service and amenities.
Stayed 3 nights in Jul 2023

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great boutique hotel. Great staff.
Stayed 3 nights in Jul 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the best
One of the best hotels I ever stayed at. The staffs will go for an extra mile for you to make sure that everything is fine with your stay. Complementary manicure service and breakfast buffet were amazing too! I would definitely stay here again if I come back to Hanoi.
Stayed 11 nights in May 2023

10/10 Excellent

Tuyet Ngan

Travelled with group
Liked: Cleanliness, staff & service
Best stay ever!!! Anh Duy Tùng and the rest of the team were so accommodating with recommendations and helpful with transportation. We had a late flight, and they let us stay in the lobby, held onto our luggages, and even offered us showers. My friends and I love this place!!!!
Stayed 1 night in Jun 2023

2/10 Terrible

Jonathan

Disliked: Cleanliness
Stayed 1 night in May 2023

8/10 Good

Sean

Liked: Cleanliness, staff & service, property conditions & facilities
Good location. Room very comfortable
Stayed 5 nights in May 2023

8/10 Good

TANG OI WAH

Liked: Staff & service
Staffs are very polite
Stayed 2 nights in May 2023

10/10 Excellent

Ie mei

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff very friendly and very helpful . Location is not bad .. the downside only the towel its already old and not white in color anymore . The breakfast it very nice also . Overall i'm very happy to stay at that hotel .
Stayed 3 nights in May 2023

10/10 Excellent

Saw Cheng

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in May 2023

10/10 Excellent

Raeleen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff and hotel are just wonderful. 10/10. A fantastic breakfast and staff who are go above and beyond to help you.
Stayed 1 night in May 2023

10/10 Excellent

Tracy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were just beyond lovely , welcoming and professional -they just couldn’t do enough to make our stay the best possible stay! Sightseeing tips, arranging airport pickup, complimentary manicure for guests breakfast was amazing! Our room didn’t have a window- knowing that you can request that feature when you book Overall just An amazing welcome to Vietnam!
Stayed 3 nights in Apr 2023

8/10 Good

Yin Yin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2023

10/10 Excellent

Wei

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Service was impeccable, from the first greeting upon arrival to the hotel to the farewell upon departure. The room was sufficiently large, with space for luggage, and bed was cosy. My room also came with a balcony, which had views across the city. Breakfast was also tasty and, with the restaurant on the 8th floor, provided a view of Hanoi's rooftops. Overall, I enjoyed my stay and will gladly recommend it.
Stayed 2 nights in Mar 2023

10/10 Excellent

Gail

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were amazingly helpful and always so pleasant! Breakfast buffet was very good. Amenities and orchids in room qere very nice luxury touches. A wonderful introduction to Hanoi! I would definitely stay here again.
Stayed 2 nights in Mar 2023

10/10 Excellent

Joanne

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, very nice staff and wonderful breakfast. The room was cute butva bit small for 2 (should have chosen the larger option)
Stayed 3 nights in Mar 2023

10/10 Excellent

Michael

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very good boutique hotel. The service was excellent. All staff we encountered were friendly, and the reception staff were very helpful. The breakfast food and selection were very good. Our friends had the Waygu beef hotpot dinner and were very impressed. The location is convenient to Old Town and even though it’s a busy area we found our room quiet.
Stayed 1 night in Feb 2023

10/10 Excellent

candy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Loved the staff who bent over backwards to make us happy, even buying a pancake mix at the grocery store so we wouldn’t have to find it ourselves.
Stayed 3 nights in Feb 2023

10/10 Excellent

neil

Travelled with group
Great stay in old quarter
Another great stay. Good location in old quarter. Friendly and helpful staff
Stayed 1 night in Feb 2023

10/10 Excellent

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Comfortable room
Great location in old quarter, room was pretty spacious and comfy, breakfast was great including pho and eggs made to order daily, all staff were extremely kind. One minor negative was that the toilets can use some bleach and cleaning. I was in two different rooms and both were in similar condition. The shower was clean enough. Linens were clean! Overall I had a great stay!
Stayed 3 nights in Feb 2023

10/10 Excellent

Wendy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and very helpful! Location is ideal. Would stay again!
Stayed 4 nights in Feb 2023

10/10 Excellent

neil

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay, good location, helpful and friendly staff
Stayed 3 nights in Feb 2023