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Reviews of Grand Plaza Hanoi Hotel

5 out of 5
Grand Plaza Hanoi Hotel
117 Tran Duy Hung Street, Cau Giay Dist, Hanoi

Reviews

8.0

Very good

Rating 10 - Excellent. 216 out of 516 reviews" "
Rating 8 - Good. 179 out of 516 reviews" "
Rating 6 - Okay. 55 out of 516 reviews" "
Rating 4 - Poor. 35 out of 516 reviews" "
Rating 2 - Terrible. 31 out of 516 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

6/10 Okay

sharon

Stayed 2 nights in Mar 2024

8/10 Good

Chi Keung

Stayed 3 nights in Mar 2024

8/10 Good

Tee Young

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023

10/10 Excellent

AHMED

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good staff
Stayed 6 nights in Oct 2023

10/10 Excellent

Behrouz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice friendly staff. Away from all touristy areas.
Stayed 5 nights in Jun 2023

8/10 Good

Tony

Business traveller
Liked: Cleanliness, staff & service
Hotel ok but slightly dated
I had business outside of central Hanoi. Hotel was ok but certainly dated. Generally very good service.
Stayed 2 nights in Jul 2023

6/10 Okay

Chi Keung

Disliked: Staff & service, property conditions & facilities
The saver, TV, phone were all not in service. Not fully checked before I live.
Stayed 3 nights in Jun 2023

8/10 Good

Yilong

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Jun 2023

10/10 Excellent

shai

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

2/10 Terrible

Abraham

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
MOSS SMELL IN THE ROOM
Wallpaper was falling apart and had major moss smell.
Stayed 1 night in May 2023

10/10 Excellent

MOHAMMED, ilford

Stayed 1 night in Apr 2023

10/10 Excellent

Lonnie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Stayed 2 nights in Apr 2023

10/10 Excellent

Raul Miguel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Mar 2023

10/10 Excellent

Yilong

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2023

2/10 Terrible

Young

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
Too old and smells that mosquitoes are even lobby cafe. Service were to slow that they need more employees. They should rate as 3 stars or below!!
Stayed 10 nights in Jan 2023

2/10 Terrible

Young

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This properties shouldn't 5 stars that 3 stars or less that room has smells so bed and lobby cafe has full of mosquitoes!! Full of group travelers with noise and less hotel staffs that hard to get service.
Stayed 12 nights in Jan 2023

10/10 Excellent

HONG

8/10 Good

Akihiro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Kheng Rachael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful and relaxing hotel with my favourite gold color architecture. My family and I will visit Grand Plaza Hotel , Hanoi in our future trips. Thank you to all staff at the reception, house keeping, restaurant, cafe bar lounge and fitness centre.

2/10 Terrible

Craig

Business traveller
On Expedia the hotel promises a free airport shuttle from the airport , but I was told that service is no longer runs and has not been running for a year already , Why advertise it ?
Stayed 1 night in Nov 2022

10/10 Excellent

Ming Qing

Stayed 6 nights in Nov 2022

8/10 Good

Won

Stayed 2 nights in Oct 2022

8/10 Good

Chi Keung

Stayed 3 nights in Sep 2022

8/10 Good

Peter

Liked: Staff & service, amenities, property conditions & facilities
Very nice place. Staff seemed to be getting back in practice after Covid but I am sure they will get there.
Stayed 1 night in Apr 2022

2/10 Terrible

Peter

Stayed 1 night in Apr 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location. Friendly and helpful staff. Will recommend this hotel to all. Restaurant was excellent. Great food and service. Staff arranged my transportation and trip to the Ban Gioc Waterfalls which was amazing. Overall I give them a full 5 stars.
Stayed 1 night in Feb 2020
Response from T.M. Tam- Resrvations on 6 Apr 2020
Dear Sir, Thank you for selecting Grand Plaza Hanoi Hotel. We hope for more supporting from you in the future. Best regards,

10/10 Excellent

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Excellent location and friendly very helpful staff. Beautiful hotel and restaurant.
Stayed 1 night in Feb 2020
Response from T.M. Tam- Reservations on 6 Apr 2020
Dear Sir, Thank you for selecting Grand Plaza Hanoi Hotel. We hope for more supporting from you in the future. Best regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Oct 2019
Response from T.M.Tam- Reservations on 6 Mar 2020
Dear Sir, Thank you for your recommendation. We hope for more supporting from you in the future. Best regards,

10/10 Excellent

David, Maryland

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is very good. And hotel staff is very kind and nice.
Stayed 2 nights in Feb 2020
Response from T.M.Tam- Reservations on 5 Mar 2020
Dear Sir, Thank you for your recommendation. We hope for more supporting from you in the future. Best regards,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to shopping and entertainment areas. Good food location nearby
Stayed 3 nights in Feb 2020
Response from T.M.Tam- Reservations on 21 Feb 2020
Dear Sir, Thank you for your recommendation. We hope for more supporting from you in the future. Best regards,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2020
Response from T.M.Tam- Reservations on 17 Feb 2020
Dear Sir, Thank you for your recommendation. We hope for our recommendation. Best regards,

8/10 Good

Verified traveller

Liked: Cleanliness
Pleased with location. Good state of rooms. Spacious. Pleasent staff. Aircondition not strong though during stay.
Stayed 2 nights in Feb 2020
Response from T.M.Tam- Reservations on 13 Feb 2020
Thank you for your recommendation. We will improve our service and hope for more supporting . Best regards,

10/10 Excellent

HELEN

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from T.M.Tam- Reservations on 13 Feb 2020
Thank you for your recommendation. We hope for more supporting in the future.

10/10 Excellent

Hai Sing

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from T.M.Tam- Reservations on 21 Jan 2020
Dear Sir, Thank you for your supporting Grand Plaza Hanoi Hotel. Best regards,

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2020
Response from T.M.Tam- Reservations on 18 Jan 2020
Dear Sir/ Mdm, Thank you for your recommendation. We will try our best to make the better service. Best regards,

6/10 Okay

Verified traveller

Stayed 1 night in Dec 2019
Response from T.M.Tam- Reservations on 18 Jan 2020
Dear Sir/ Mdm, Thank you for your recommendation. We will try our best to make the better service. Best regards,

6/10 Okay

Verified traveller

Travelled with family and small children
Disliked: Property conditions & facilities
Good location , have shopping mall 3 mins walk Hotel is old , for this money must to be more clean
Stayed 3 nights in Dec 2019
Response from T.M.Tam- Reservations on 26 Dec 2019
Dear Sir, Thank you for your recommendation. Best regards,

6/10 Okay

Anthony

Business traveller
Liked: Staff & service
Stayed 5 nights in Nov 2019
Response from T.M.Tam- Reservations on 26 Dec 2019
Dear Sir, Thank you for your recommendation. Best regards,

6/10 Okay

Hiromichi

Business traveller
Liked: Cleanliness, room comfort
Disliked: Staff & service
Korean style Breakfast is good & impressive. But lobby is noisy & crowded.
Stayed 2 nights in Nov 2019
Response from T.M.Tam- Reservations on 26 Dec 2019
Dear Sir, Thank you for your recommendation. Best regards,

6/10 Okay

Thomas

Stayed 3 nights in Nov 2019
Response from T.M.Tam- Reservations on 26 Dec 2019
Dear Sir, Thank you for your recommendation. We hope for your more supporting. Best regards,

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staffs are terrible. They need proper training. English skill, friendliness, welcoming..... understanding about OTA .. I really hope the owner of hotel knows about it!
Stayed 1 night in Oct 2019
Response from T.M.Tam- Reservations on 26 Dec 2019
Dear Sir, Thank you for your recommendation. We will improve our service and hope to have your supporting in the future. Best regards,

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staffs are not good at English! Smoking smell in the room. Unfriendly greeting!
Stayed 1 night in Oct 2019
Response from T.M.Tam- Reservations on 26 Dec 2019
Dear Sir, Thank you for your recommendation. We will improve our service. Best regards,

8/10 Good

Verified traveller

Normal quality as usual. Strongly recommend to extend the sauna and gym from 10pm to 11pm or later.
Stayed 3 nights in Oct 2019

10/10 Excellent

Verified traveller

Stayed 5 nights in Oct 2019
Response from T.M.Tam- Reservations on 22 Oct 2019
Dear value customer, Thank you for your recommendation. Best regards,

6/10 Okay

QUAN FU WAYNE

So-so hotel given a 5 star rating
5 Star hotel but not so 5 star. You have to walk a distance into the dark room before you can switch on all lights in the room. Give a little eerie feel. Suitable for non-picky consumer.
Stayed 2 nights in Sep 2019
Response from Kevin Rhee- DOSM on 4 Oct 2019
Dear customer, Thank you for staying with us at the Grand Plaza Hanoi Hotel and taking the time out of your busy life. The Grand Plaza Hotel has lighted up and air conditioned after the rooms have been made up. We apologize for any inconvenience this may have caused by keeping the minimum lights on before your stay. In the future, we will turn on the lights so that they are brighter than they are now. The Grand Plaza Hanoi Hotel will not be satisfied with the present, but will continue to strive for better service to make the rest of the area more satisfying. We look forward to having another great experience with you again and wish you and your family good health and happiness. Grand Plaza Hanoi Hotel, Director of Sales & Marketing, Rhee Kyong-Taek

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Sep 2019
Response from T.M.Tam- Reservations on 4 Oct 2019
Dear Sir, Thank you for your feed back. Best regards,

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff made my stay very enjoyable! No questions left unanswered 😊
Stayed 3 nights in Aug 2019
Response from Kevin Rhee- DOSM on 4 Sept 2019
Dear customer, Thank you for staying at our Grand Plaza Hanoi Hotel and taking the time to spend your valuable time writing a complimentary review of the hotel. We are very pleased that you have enjoyed the experience, satisfaction and praise at our Grand Plaza Hanoi Hotel. In the future, Grand Plaza Hanoi Hotel will not be satisfied with the present, but will continue to make efforts to provide better service, and will continue to repair the facilities to satisfy other needs. We look forward to having another chance to experience a lasting experience with you and wish you and your family a lot of health and happiness. Grand Plaza Hanoi Hotel, Director of Sales & Marketing, Rhee Kyong-Taek

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the fifth time living here. Everything keep the same. No surprise but no upset.
Stayed 3 nights in Aug 2019
Response from Kebin Rhee- DOSM on 4 Sept 2019
Dear customer, First, we would like to thank you very much for visiting the Grand Plaza Hanoi Hotel. We think it will be very helpful to customers who want to use our hotel in your opinion. Grand Plaza Hanoi Hotel hasn't changed much but is constantly renovating the rooms and each business place. If you have any inconvenience, please feel free to tell me. Grand Plaza Hanoi Hotel will immediately reflect your opinions for your convenience. In addition, Grand Plaza Hanoi Hotel is doing its best to ensure that Korean managers stay around the clock for 24 hours, so as not to inconvenience Korean guests. There are restaurants, Korean restaurants, Japanese restaurants, and Vietnamese / Chinese restaurants in the hotel, making it one of the largest restaurants in the hotel. The transportation is located close to the highway and right next to Korea Town. In the future, Grand Plaza Hanoi Hotel will not be satisfied with the present, but will continue to make efforts to provide better service, and will continue to repair the facilities to satisfy other needs. Thank you for using our Grand Plaza Hanoi Hotel, and we will always do our best to be a Grand Plaza Hanoi Hotel. We look forward to having another great experience with you again and wish you and your family good health and happiness. Thank you for choosing Grand Plaza Hanoi Hotel and we will always try to be your Grand Plaza Hanoi Hotel.Grand Plaza Hanoi Hotel. Director of Sales & Marketing, Rhee Kyong-Taek

4/10 Poor

Verified traveller

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
It’s a huge, beautiful disappointment. It’s so massive that the staff literally have no care about who is staying nor whether you’re having a good or enjoyable time. It’s overpriced and only three of the restaurants actually open of an evening. One night we actually had someone, presumably a member of staff, try to get into our room after midnight. Luckily we had the chain on. We complained but they literally weren’t bothered. I wouldn’t go back nor would I recommend the place to anyone else. Harsh, but the truth often is
Stayed 4 nights in Jul 2019
Response from Kevin Rhee- DOSM on 2 Aug 2019
Dear Mr. Williamson, Thank you for using our Grand Plaza Hanoi Hotel and giving us a valuable time during your busy schedule to review the inconvenience in Expedia. It was our fault that you were late arriving at the Grand Plaza Hanoi hotel during your stay. It was our fault that we had to apologize and take action immediately after the staff mistakenly mistaken the room number during the laundry delivery. I sincerely apologize for the inconvenience of the rooms in the late hours. Grand Plaza Hanoi Hotel will promise to educate our employees, to care for our customers and to improve our services so that this will not happen again. We look forward to seeing you again at the Grand Plaza Hanoi Hotel and wish you a happy and healthy home. Grand Plaza Hanoi Hotel, Director of Sales & Marketing, Rhee Kyong-Taek

10/10 Excellent

foo long

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
7 star hotel
room is big , very convietniet location
Stayed 3 nights in Jul 2019
Response from Kevin Rhee- DOSM on 26 July 2019
Dear Mr. Foo Long, Thank you for using our Grand Plaza Hanoi Hotel and giving us a valuable time during your busy schedule to leave a praise review for onHotel.com. We are delighted that you have enjoyed your stay at the Grand Plaza Hanoi Hotel and have been pleased with it and appreciated it. In the future, our Grand Plaza Hanoi Hotel will not be satisfied with the present, but will continue to work harder to provide better service so that you will be satisfied with the rest. We look forward to having another chance to experience a lasting experience with you and wish you and your family a lot of health and happiness. Grand Plaza Hanoi Hotel, Director of Sales & Marketing, Rhee Kyong-Taek