Outdoor pool, pool loungers

Reviews of Diamond Westlake Suites

4.5 out of 5
Diamond Westlake Suites
96 To Ngoc Van, Quang An, Tay Ho District, Hanoi

Reviews

9.0

Wonderful

Rating 10 - Excellent. 229 out of 369 reviews" "
Rating 8 - Good. 104 out of 369 reviews" "
Rating 6 - Okay. 24 out of 369 reviews" "
Rating 4 - Poor. 8 out of 369 reviews" "
Rating 2 - Terrible. 4 out of 369 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

YU HANG

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
excellent hotel
Stayed 5 nights in Mar 2024
Response from Diamond Westlake Suites on 25 Mar 2024
Dear Ms/Mr. Yu Hang,We would like to thank you for choosing Diamond Westlake Suites for your recent trip to Hanoi & for spending time writing your reviews for us. It was our pleasure to welcome you here.We are so happy to read that you enjoyed your stay, services & facilities in our resort-styled complex.We look forward to welcoming you back here very soon.Thank you

10/10 Excellent

Jennifer Fang Ni

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The environment was very nice. Away from the Old Quarter
Stayed 3 nights in Feb 2024
Response from Diamond Westlake Suites on 25 Mar 2024
Dear Ms. Fang Ni,We would like to thank you for choosing Diamond Westlake Suites for your recent trip to Hanoi & for spending time writing your reviews for us. It was our pleasure to welcome you here.We are so happy to read that you enjoyed your stay, services & facilities in our resort-styled complex.We look forward to welcoming you back here very soon.Thank you

10/10 Excellent

Neng

Stayed 1 night in Feb 2024
Response from Diamond Westlake Suites on 29 Mar 2024
Dear valued guest,We would like to thank you for choosing Diamond Westlake Suites for your recent trip to Hanoi & for spending time writing your reviews for us. It was our pleasure to welcome you here.We are so happy to read that you enjoyed your stay, services & facilities in our resort-styled complex.We look forward to welcoming you back here very soon.Thank you

10/10 Excellent

Jacques

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
This is a comfortable property with very friendly staff and a good restraunt.
Stayed 1 night in Feb 2024
Response from Diamond Westlake Suites on 28 Feb 2024
Dear Mr. Jacques,We would like to thank you for choosing Diamond Westlake Suites for your recent trip to Hanoi & for spending time writing your reviews for us. It was our pleasure to welcome you and your family here.We are so happy to read that your family enjoyed your stay, services & facilities in our resort-styled complex.We look forward to welcoming your family back here very soon.Thank you

10/10 Excellent

Mariangela

Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great staff very welcoming. Ha and Tam were very helpful and always asking to help. I will definitely stay at this resort again.
Stayed 12 nights in Feb 2024
Response from Diamond Westlake Suites on 27 Feb 2024
Dear Ms. Mariangela,We would like to thank you for choosing Diamond Westlake Suites for your recent trip to Hanoi & for spending time writing your reviews for us. It was our pleasure to welcome you here.We are so happy to read that you enjoyed your stay, services & facilities in our resort-styled complex.We look forward to welcoming you back here very soon.Thank you

8/10 Good

Joshua

Liked: Cleanliness, amenities, property conditions & facilities
Place is nice for long term for sure with great amenities
Stayed 2 nights in Feb 2024
Response from Diamond Westlake Suites on 27 Feb 2024
Dear Mr. Joshua,We would like to thank you for choosing Diamond Westlake Suites for your recent trip to Hanoi & for spending time writing your reviews for us. It was our pleasure to welcome you here.We are so happy to read that you enjoyed your stay, services & facilities in our resort-styled complex.We look forward to welcoming you back here very soon.Thank you

10/10 Excellent

MA CARIDAD PADUA

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The staffs are very helpful! Special mention to Cha for helping me with my last minute arrangement of airport taxi that accept credit card for payment. I love that this hotel is not located in the city center as it gives you the peace and quiet after a long day of fun and busyness of the city. I love the space and big grounds with play ground for my daughter and swimminh pool. We stayed in a 2 bedroom suite, it is large and spaceous. They have youtube and cable tv. Bathroom is really nice and clean with bathtub. All in all if you are travelling with kids this is ideal for you. It is not the most updated resort but its staff and peacefulness sold it for me. Thank you for making our stay comfortable and memorable to us!
Stayed 5 nights in Feb 2024
Response from Diamond Westlake Suites on 24 Feb 2024
Dear Ms./Mr. Ma Caridad Padua Solis,We would like to thank you for choosing Diamond Westlake Suites for your recent trip to Hanoi & for spending time writing your reviews for us. It was our pleasure to welcome you here.We are so happy to read that you enjoyed your stay, services & facilities in our resort-styled complex.We look forward to welcoming you back here very soon.Thank you

6/10 Okay

Robert

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Pro's: Employee who transported our bags and checked us into our suite was friendly. The bathroom and suite were very clean, and the suite was very spacious. The breakfast was good. Heat and AC worked well. Cons: Impersonal reception performed by employees behind plastic panels through which they could barely be heard. The terrace of the suite had a view of incoming street and surrounding buildings, and no table or chairs to sit outside. The bathroom did not have a bidet, and the only outlet where you could use the hair dryer was by the dining room table. The kitchen had bare minimum supplies - no salt or pepper, no coffee pot, no hand towels or paper towels. When I was using the washer, and tried to use the oven the breaker tripped, and I had to wait for the oven to finish, and restart the wash cycle that had nearly finished previously. We tried to use the Wi-Fi password that was provided, and it did not work on three different devices. When we asked for assistance with it, we were instructed to enter the Wi-Fi password. In short, the accommodations are represented as luxurious, but we found them just average
Stayed 2 nights in Jan 2024
Response from Diamond Westlake Suites on 15 Feb 2024
Dear Mr. Robert,We would like to thank you for choosing Diamond Westlake Suites for your recent trip to Hanoi & for spending time leaving score for us. It was our pleasure to welcome you here.We are so happy to read that you enjoyed your stay, services & facilities in our resort-styled complex and appreciate your constructive feedback giving us the chance to improve our services better and better.We look forward to welcoming you back here very soon.Thank you.Diamond Westlake Suites

2/10 Terrible

Mansour

Travelled with group
Disliked: Cleanliness, room comfort
Stayed 2 nights in Dec 2023
Response from Diamond Westlake Suites on 8 Jan 2024
Dear Mr. Mansour,We would like to thank you for choosing Diamond Westlake Suites for your recent trip to Hanoi & for spending time writing your reviews/score for us. We are regretful about the score 2 you left for our hotel and it would be highly appreciated if you could share with us the unexpected experiences or issues you may encounter during your last stay with us. Since every comment from the guest is our valued opportunity to learn where we are and what we need to improve, we look forward to your feedback very soon.We hope to have another chance to welcome you back here in the near future. Thank you

6/10 Okay

paul

Stayed 1 night in Dec 2023
Response from Diamond Westlake Suites on 8 Jan 2024
Dear Mr. Paul,We would like to thank you for choosing Diamond Westlake Suites for your recent trip to Hanoi & for spending time leaving good score for us. It was our pleasure to welcome you here.We are so happy to read that you enjoyed your stay, services & facilities in our resort-styled complex.We look forward to welcoming you back here very soon.Thank you

10/10 Excellent

zachary

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff are very helpful
Stayed 5 nights in Dec 2023
Response from Diamond Westlake Suites on 8 Jan 2024
Dear Mr. Zachary,We would like to thank you for choosing Diamond Westlake Suites for your recent trip to Hanoi & for spending time writing your reviews for us. It was our pleasure to welcome you here.We are so happy to read that you enjoyed your stay, services & facilities in our resort-styled complex.We look forward to welcoming you back here very soon.Thank you

10/10 Excellent

Iain

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Large well appointed apartments - excellent breakfast buffet- quiet location.
Stayed 1 night in Dec 2023
Response from Diamond Westlake Suites on 8 Jan 2024
Dear valued guest,We would like to thank you for choosing Diamond Westlake Suites for your recent trip to Hanoi & for spending time writing your reviews for us. It was our pleasure to welcome you here.We are so happy to read that you enjoyed your stay, services & facilities in our resort-styled complex.We look forward to welcoming you back here very soon.Thank you

10/10 Excellent

Huan-Ting

Stayed 7 nights in Nov 2023
Response from Diamond Westlake Suites on 21 Nov 2023
Dear Mr. Huan-Ting,We would like to thank you for choosing Diamond Westlake Suites for your recent trip to Hanoi & for spending time writing your reviews for us. It was our pleasure to welcome you here.We are so happy to read that you enjoyed your stay, services & facilities in our resort-styled complex.We look forward to welcoming you back here very soon.Thank you

10/10 Excellent

Michael

Liked: Cleanliness, amenities, property conditions & facilities
I like that it was gated and it was close to the water
Stayed 7 nights in Nov 2023
Response from Diamond Westlake Suites on 14 Nov 2023
Dear Mr. Michael,We would like to thank you for choosing Diamond Westlake Suites for your recent trip to Hanoi & for spending time writing your reviews for us. It was our pleasure to welcome you here.We are so happy to read that you enjoyed your stay, services & facilities in our resort-styled complex.We look forward to welcoming you back here very soon.Thank you

6/10 Okay

JAE SHIN

Stayed 1 night in Nov 2023
Response from Diamond Westlake Suites on 14 Nov 2023
Dear Mr. Jae Shin,We would like to thank you for choosing Diamond Westlake Suites for your recent trip to Hanoi & for spending time writing your reviews for us. It was our pleasure to welcome you here.We are so happy to read that you enjoyed your stay, services & facilities in our resort-styled complex.We look forward to welcoming you back here very soon.Thank you

10/10 Excellent

Warren

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Nice spacious room, nice swimming pool, close to restaurants and friendly staff
Stayed 8 nights in Nov 2023
Response from Diamond Westlake Suites on 13 Nov 2023
Dear Mr. Warren,We would like to thank you for choosing Diamond Westlake Suites for your recent trip to Hanoi & for spending time writing your reviews for us. It was our pleasure to welcome you here.We are so happy to read that you enjoyed your stay, services & facilities in our resort-styled complex.We look forward to welcoming you back here very soon.Thank you

10/10 Excellent

Anthony

Stayed 1 night in Nov 2023
Response from Diamond Westlake Suites on 29 Nov 2023
Dear Mr. Anthony,We would like to thank you for choosing Diamond Westlake Suites for your recent trip to Hanoi & for spending time leaving good score for us. It was our pleasure to welcome you here.We are so happy to read that you enjoyed your stay, services & facilities in our resort-styled complex.We look forward to welcoming you back here very soon.Thank you

10/10 Excellent

Vanessa

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Amazing stay, lovely property Such a hidden gem. Great for families with small children. We will be back 😊
Stayed 4 nights in Nov 2023
Response from Diamond Westlake Suites on 8 Nov 2023
Dear Ms. Vanessa,We would like to thank you for choosing Diamond Westlake Suites for your recent trip to Hanoi & for spending time writing your reviews for us. It was our pleasure to welcome you and your family here.We are so happy to read that your family enjoyed your stay, services & facilities in our resort-styled complex.We look forward to welcoming your family back here very soon.Thank you

10/10 Excellent

Donghee

Stayed 3 nights in Nov 2023
Response from Diamond Westlake Suites on 8 Nov 2023
Dear Mr. Donghee,We would like to thank you for choosing Diamond Westlake Suites for your recent trip to Hanoi & for spending time writing your reviews for us. It was our pleasure to welcome you here.We are so happy to read that you enjoyed your stay, services & facilities in our resort-styled complex.We look forward to welcoming you back here very soon.Thank youDiamond Westlake Suites

8/10 Good

Deborah

Travelled with family
Liked: Cleanliness, room comfort
Family of Four
This is a large property. Mainly longer term residents. Spacious rooms and well stocked with everything you need. Two bedroom appt was great. Breakfast was good. Reception were helpful.
Stayed 2 nights in Oct 2023
Response from Diamond Westlake Suites on 9 Oct 2023
Dear Ms. Deborah,We would like to thank you for choosing Diamond Westlake Suites for your recent trip to Hanoi & for spending time writing your reviews for us. It was our pleasure to welcome you and your family here.We are so happy to read that your family enjoyed your stay, services & facilities in our resort-styled complex.We look forward to welcoming your family back here very soon.Thank you

10/10 Excellent

AHMED

Liked: Cleanliness, amenities, property conditions & facilities
Very happy with my stay here. Staff were accommodating and let me check out late when I had a 2am flight. They speak good English and the breakfast was reasonably priced (around £6). Housekeeping is also efficient and I have no complaints. The area around the hotel has cafes, spas and restaurants plus with a Grab motorbike you can get to the old city for around £1 each way. I’d stay here again.
Stayed 4 nights in Sep 2023
Response from Diamond Westlake Suites on 4 Oct 2023
Dear Mr. Ahmed,We would like to thank you for choosing Diamond Westlake Suites for your recent trip to Hanoi & for spending time writing your reviews for us. It was our pleasure to welcome you here.We are so happy to read that your family enjoyed your stay, services & facilities in our resort-styled complex.We look forward to welcoming you back here very soon.Thank you

4/10 Poor

rajendra

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Breakfast was avarage.
Stayed 1 night in Aug 2023
Response from Diamond Westlake Suites on 5 Sept 2023
Dear Mr. Rạendra,We would like to thank you for choosing Diamond Westlake Suites for your recent trip to Hanoi & for spending time leaving good score for us. It was our pleasure to welcome you here.We are so happy to read that you enjoyed your stay, services & facilities in our resort-styled complex.We look forward to welcoming you back here very soon.Thank you

8/10 Good

Jinyoung

Stayed 2 nights in Aug 2023
Response from Diamond Westlake Suites on 5 Sept 2023
Dear Mr. Jinyoung,We would like to thank you for choosing Diamond Westlake Suites for your recent trip to Hanoi & for spending time leaving good score for us. It was our pleasure to welcome you here.We are so happy to read that you enjoyed your stay, services & facilities in our resort-styled complex.We look forward to welcoming you back here very soon.Thank you

10/10 Excellent

Dongkyun

Stayed 1 night in Aug 2023
Response from Diamond Westlake Suites on 29 Aug 2023
Dear Mr. Dongkyun,We would like to thank you for choosing Diamond Westlake Suites for your recent trip to Hanoi & for spending time leaving good score for us. It was our pleasure to welcome you here.We are so happy to read that you enjoyed your stay, services & facilities in our resort-styled complex.We look forward to welcoming you back here very soon.Thank you

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, room comfort
Stayed 5 nights in Jul 2023
Response from Diamond Westlake Suites on 7 Aug 2023
Dear Ms. Linda,We would like to thank you for choosing Diamond Westlake Suites for your recent trip to Hanoi & for spending time leaving good score for us. It was our pleasure to welcome you here.We are so happy to read that you enjoyed your stay, services & facilities in our resort-styled complex.We look forward to welcoming you back here very soon.Thank you

10/10 Excellent

shona

Liked: Cleanliness, room comfort
Excellent holiday
Suite was very well equipped and the facilities were great
Stayed 14 nights in Jul 2023
Response from Diamond Westlake Suites on 4 Aug 2023
Dear Ms. Shona,We would like to thank you for choosing Diamond Westlake Suites for your recent trip to Hanoi & for spending time leaving nice review for us. It was our pleasure to welcome you here.We are so happy to read that you enjoyed your stay, services & facilities in our resort-styled complex.We look forward to welcoming you back here very soon.

8/10 Good

James Alexander

Stayed 3 nights in Jul 2023
Response from Diamond Westlake Suites on 18 Aug 2023
Dear Mr. James Alexander,We would like to thank you for choosing Diamond Westlake Suites for your recent trip to Hanoi & for spending time leaving good score for us. It was our pleasure to welcome you here.We are so happy to read that you enjoyed your stay, services & facilities in our resort-styled complex.We look forward to welcoming you back here very soon.Thank you

10/10 Excellent

Dylan

Stayed 2 nights in Jun 2023
Response from Diamond Westlake Suites on 26 June 2023
Dear Mr. Dylan,We would like to thank you for choosing Diamond Westlake Suites for your recent trip to Hanoi & for spending time leaving good score for us. It was our pleasure to welcome you here.We are so happy to read that you enjoyed your stay, services & facilities in our resort-styled complex.We look forward to welcoming you back here very soon.

10/10 Excellent

WAI CHEN, Shanghai

Travelled with group
Liked: Cleanliness, property conditions & facilities
quite fair as a affordable pricing hotel. Good for family in vacation. Got washing machines and kitchen, maybe to add more amenities even better. Nice view just besides the west lake Hanoi, good for jogging and exercise. Avoid the noisy sounds in the city center
Stayed 1 night in Jun 2023
Response from Diamond Westlake Suites on 19 June 2023
Dear Mr. Chen,We would like to thank you for choosing Diamond Westlake Suites for your recent trip to Hanoi & for spending time writing your reviews for us. It was our pleasure to welcome you and your family here.We are so happy to read that your family enjoyed your stay, services & facilities in our resort-styled complex.We look forward to welcoming your family back here very soon.Thank you

8/10 Good

Sung Kwan

Stayed 2 nights in Jun 2023
Response from Diamond Westlake Suites on 17 June 2023
Dear Mr. Kwan,We would like to thank you for choosing Diamond Westlake Suites for your recent trip to Hanoi & for spending time leaving good score for us. It was our pleasure to welcome you here.We are so happy to read that you enjoyed your stay, services & facilities in our resort-styled complex.We look forward to welcoming you back here very soon.Thank you

10/10 Excellent

JAE HO

Stayed 2 nights in Jun 2023
Response from Diamond Westlake Suites on 9 June 2023
Dear Mr. Jae Ho,We would like to thank you for choosing Diamond Westlake Suites for your recent trip to Hanoi & for spending time writing your reviews for us. It was our pleasure to welcome you and your family here.We are so happy to read that your family enjoyed your stay, services & facilities in our resort-styled complex.We look forward to welcoming your family back here very soon.Thank you

6/10 Okay

Beatrice, Las Vegas

Travelled with partner
Disliked: Amenities
Hotel is at very nice viwe of the lake but the property is very old , smelled, food was not too good, needs to be renovated for better rooms and needs to improved over all for maintenance.
Stayed 2 nights in May 2023
Response from Diamond Westlake Suites on 20 May 2023
Dear Ms. Le,We appreciate you taking the time to give us the latest impression of the stay with us. It is surely a matter of concern for us to know that your stay did not match up to the quality that we strive to offer to our guests at all times.We do note your suggestion of improvement and would like to confirm that regular maintenance of the whole resort-style property plays a very important role with us. We are also very glad to share with you that the renovation both inside apartment and facilities in our common areas of the hotel is on our process already. With this improvement & restless effort from our team to ensure the best satisfaction for the guests, we hope to have another chance to welcome back you here soon in the near future for the better experiences.

10/10 Excellent

Helen

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Great facilities. Pool is huge and breakfasts were awesome. So nice to find a place that had everything to hand.
Stayed 3 nights in May 2023
Response from Diamond Westlake Suites on 11 May 2023
Dear Ms. Helen,We would like to thank you for choosing Diamond Westlake Suites for your recent trip to Hanoi & for spending time writing your reviews for us. It was our pleasure to welcome you here.We are so happy to read that you enjoyed your stay, services & facilities in our resort-styled complex.We look forward to welcoming you back here very soon.Thank you.

10/10 Excellent

G

Stayed 5 nights in Apr 2023
Response from Diamond Westlake Suites on 21 Apr 2023
Dear valued guest,We would like to thank you for choosing Diamond Westlake Suites for your recent trip to Hanoi & for spending time leaving good score for us. It was our pleasure to welcome you here.We are so happy to read that you enjoyed your stay, services & facilities in our resort-styled complex.We look forward to welcoming you back here very soon.Thank you

10/10 Excellent

Victoria Bich-Ngoc

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
We booked a 2 bedroom apartment and it was so grand, incredibly clean and has a lot of amenities such shuttle bus to local attractions and shopping centers. Large pool, sauna, gym, tennis court, etc. The best is a kitchen with a nice fridge and all the necessary cookware and a convection oven and rice cooker in case you have a long stay. The staff was very responsive to all of our requests - they called a taxi for us, held our luggage when we left to a short cruise. Guest security is well kept, with outside visitors having to check in at the gates, and no random people being allowed to just walk in to the complex. The front desk workers, and probably most of the other employees, speak several languages and were a great help, with such friendly service.
Stayed 2 nights in Apr 2023
Response from Diamond Westlake Suites on 11 Apr 2023
Dear Ms. Ngoc,We would like to thank you for choosing Diamond Westlake Suites for your recent trip to Hanoi & for spending time writing your reviews for us. It was our pleasure to welcome you and your family here.We are so happy to read that your family enjoyed your stay, services & facilities in our resort-styled complex.We look forward to welcoming your family back here very soon.Thank you

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
It’s hard not to give this place a rating for 5 out of 5. The 3-bedroom suite we stayed in was marvelous. Clean and modern. Functional. Had ever we needed. The staff was helpful and quick to respond. The only negative was the room service food. My kids would barely touch the pasta, for example. It was bland. Let me end on another positive. The staff organized an Easter egg hunt and fun games with prizes for the kids. It was a fun, unexpected treat. I’d most definitely stay here again.
Stayed 2 nights in Apr 2023
Response from Diamond Westlake Suites on 24 Apr 2023
Dear Mr. Richard,We would like to thank you for choosing Diamond Westlake Suites for your recent trip to Hanoi & for spending time writing your reviews for us. It was our pleasure to welcome you and your family here.We are so happy to read that your family enjoyed your stay, services & facilities in our resort-styled complex.We look forward to welcoming your family back here very soon.Thank you

10/10 Excellent

PO SHUAN, Canton

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Return customer and happy to give my recommendation to this extremely family friendly hotel. Easy access to the best spot of Tay Ho.
Stayed 1 night in Apr 2023
Response from Diamond Westlake Suites on 10 Apr 2023
Dear Mr. Po Shuan,We would like to thank you for choosing Diamond Westlake Suites for your recent trip to Hanoi & for spending time writing your reviews for us. It was our pleasure to welcome you here.We are so happy to read that you enjoyed your stay, services & facilities in our resort-styled complex.We look forward to welcoming you back here very soon.Thank you

10/10 Excellent

Tony

Stayed 2 nights in Mar 2023
Response from Diamond Westlake Suites on 3 Apr 2023
Dear Mr. Tony,We would like to thank you for choosing Diamond Westlake Suites for your recent trip to Hanoi & for spending time leaving good score for us. It was our pleasure to welcome you here.We are so happy to read that you enjoyed your stay, services & facilities in our resort-styled complex.We look forward to welcoming you back here very soon.Thank you

10/10 Excellent

PO SHUAN, Canton

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Very clean and sixfold complex. I have seen many oversea business visitors come In families. Some of them are long term stay. It is situated at the best view of Westlake. Walkable yo the shopping area.
Stayed 1 night in Mar 2023
Response from Diamond Westlake Suites on 22 Mar 2023
Dear Mr. Po Shuan,We would like to thank you for choosing Diamond Westlake Suites for your recent trip to Hanoi & for spending time writing your reviews for us. It was our pleasure to welcome you here.We are so happy to read that you enjoyed your stay, services & facilities in our resort-styled complex.We look forward to welcoming you back here very soon.Thank you

10/10 Excellent

John

Stayed 2 nights in Mar 2023
Response from Diamond Westlake Suites on 20 Mar 2023
Dear Mr. John,We would like to thank you for choosing Diamond Westlake Suites for your recent trip to Hanoi & for spending time leaving the score for us. It was our pleasure to welcome you here.We are so happy to read that you enjoyed your stay, services & facilities in our resort-styled complex.We look forward to welcoming your family back here very soon.Thank you

10/10 Excellent

John

Stayed 1 night in Mar 2023
Response from Diamond Westlake Suites on 15 Mar 2023
Dear Mr. John,We would like to thank you for choosing Diamond Westlake Suites for your recent trip to Hanoi & for spending time leaving good score for us. It was our pleasure to welcome you here.We are so happy to know that you enjoyed your stay, services & facilities in our resort-styled complex.We look forward to welcoming you back here very soon.Thank you

10/10 Excellent

Jivka

Liked: Cleanliness, amenities, property conditions & facilities
Great property but they can do better in breakfast with better selection
Stayed 7 nights in Feb 2023
Response from Diamond Westlake Suites on 1 Mar 2023
Dear Mr. Jivka,We would like to thank you for choosing Diamond Westlake Suites for your recent trip to Hanoi & for spending time writing your reviews for us. It was our pleasure to welcome you here.We are so happy to read that you enjoyed your stay, services & facilities in our resort-styled complex. We will note about your comment and will take this chance to improve our services better. We look forward to welcoming your family back here very soon.Thank youDiamond Westlake Suites

8/10 Good

Justin

Stayed 2 nights in Jan 2023
Response from Diamond Westlake Suites on 17 Jan 2023
Dear Mr. Justin,We would like to thank you for choosing Diamond Westlake Suites for your recent trip to Hanoi & for spending time leaving us score/review. It was our pleasure to welcome you here.We hope you enjoyed your stay, services & facilities in our resort-styled complex.We look forward to welcoming you back here very soon.Thank you

10/10 Excellent

Thanh, San Jose

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
This is the best hotel/suite I have been in Vietnam. Above my expectation and also great breakfast buffet.
Response from Diamond Westlake Suites on 12 Jan 2023
Dear Ms/Mr. Thanh,We would like to thank you for choosing Diamond Westlake Suites for your recent trip to Hanoi & for spending time writing your reviews for us. It was our pleasure to welcome you here.We are so happy to read that you enjoyed your stay, services & facilities in our resort-styled complex.We look forward to welcoming your family back here very soon.Thank youDiamond Westlake Suites

6/10 Okay

Young

Response from Diamond Westlake Suites on 7 Mar 2023
Dear Ms/Mr. Young,We would like to thank you for choosing Diamond Westlake Suites for your recent trip to Hanoi & for spending time leaving score for us. It was our pleasure to welcome you here.We are so happy to read that you enjoyed your stay, services & facilities in our resort-styled complex.We look forward to welcoming you back here very soon.Thank youDiamond Westlake Suites

10/10 Excellent

Alberta

Stayed 3 nights in Dec 2022
Response from Diamond Westlake Suites on 8 Nov 2023
Dear Ms. Alberta,We would like to thank you for choosing Diamond Westlake Suites for your recent trip to Hanoi & for spending time writing your reviews for us. It was our pleasure to welcome you here.We are so happy to read that you enjoyed your stay, services & facilities in our resort-styled complex.We look forward to welcoming you back here very soon.Thank you

8/10 Good

Patricia Nora

Stayed 1 night in Dec 2022
Response from Diamond Westlake Suites on 3 Jan 2023
Dear Ms. Nora,We would like to thank you for choosing Diamond Westlake Suites for your recent trip to Hanoi & for spending time giving us the score. It was our pleasure to welcome you and your family here.We are so happy to read that your family enjoyed your stay, services & facilities in our resort-styled complex.We look forward to welcoming your family back here very soon.Thank youDiamond Westlake Suites

8/10 Good

Wing kit

Stayed 3 nights in Dec 2022
Response from Diamond Westlake Suites on 28 Dec 2022
Dear valued guest,We would like to thank you for choosing Diamond Westlake Suites for your recent trip to Hanoi & for spending time writing your reviews for us. It was our pleasure to welcome you and your family here.We are so happy to read that your family enjoyed your stay, services & facilities in our resort-styled complex.We look forward to welcoming your family back here very soon.Thank youDiamond Westlake Suites

8/10 Good

Alexandre

Stayed 1 night in Nov 2022
Response from Diamond Westlake Suites on 18 Nov 2022
Dear Mr. Alexandre,We would like to thank you for choosing Diamond Westlake Suites for your recent trip to Hanoi & for spending time giving us the score. It was our pleasure to welcome you and your family here.We look forward to another chance to welcoming your family back here very soon.Thank you

8/10 Good

caroline