Featured Image Interior Entrance Lobby Reception Reception Reception Guestroom Guestroom Guestroom Guestroom Guestroom Guestroom Guestroom Guestroom Guestroom Guestroom Living Area Living Room Bathroom Deep Soaking Bathtub Deep Soaking Bathtub Outdoor Pool Outdoor Pool Indoor Spa Tub Indoor Spa Tub Fitness Facility Gym Gym Gym Spa Reception Treatment Room Treatment Room Massage Dining Restaurant Restaurant Restaurant Restaurant Restaurant Restaurant Restaurant Buffet Buffet Food and Drink Food and Drink Food and Drink Hotel Bar Hotel Bar Hotel Bar Hotel Lounge Hotel Lounge Ballroom Meeting Facility Meeting Facility Meeting Facility Executive Lounge Hotel Front Hotel Front Hotel Front - Evening/Night Outdoor Dining Sundeck Exterior
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Room type

Deluxe Room

Max Occupancy: 3 guests (up to 2 children)

Deluxe Room, 2 Single Beds, Non Smoking

Max Occupancy: 3 guests (up to 2 children)

Premier Room, 1 King Bed, Non Smoking

Max Occupancy: 3 guests (up to 2 children)

Premier Room, 1 King Bed, Smoking

Max Occupancy: 3 guests (up to 2 children)

Deluxe Room, 1 King Bed, Smoking

Max Occupancy: 3 guests (up to 2 children)

Club Room, 1 King Bed, Non Smoking

Max Occupancy: 3 guests (up to 2 children)

Get an overview of this hotelFamily-friendly hotel with full-service spa and restaurant

Location

This family-friendly Hanoi hotel is within 2 mi (3 km) of My Dinh National Stadium and Keangnam Hanoi Landmark Tower. Vietnam National Convention Center and Vietnam Museum of Ethnology are also within 3 mi (5 km).

Hotel Features

Along with a full-service spa, this hotel has a restaurant and an outdoor pool. Free wired Internet in public areas and free self parking are also provided. Additionally, 4 bars/lounges, a health club, and a 24-hour fitness center are onsite.

Room Amenities

All 393 rooms boast deep soaking tubs and offer iPod docks and 24-hour room service. Refrigerators and minibars are standard, as are LCD TVs with cable channels.

Hotel Amenities

Hotel Amenities

In addition to a full-service spa, Crowne Plaza West Hanoi features an outdoor pool and a health club. The hotel offers a restaurant and a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include 4 bars/lounges and a poolside bar. Wired high-speed Internet access is complimentary.

Business amenities at this 5-star property consist of a 24-hour business center, limo/town car service, and meeting rooms. 5 meeting rooms are available. This luxury hotel also offers a children's pool, a 24-hour fitness center, and a sauna. For a surcharge, a roundtrip airport shuttle (available on request) is offered to guests. Complimentary self parking is available on site.

Crowne Plaza West Hanoi has designated areas for smoking.

  • Children's club (free) 
  • Supervised childcare/activities (free) 
  • Airport transportation (surcharge) 
  • Total number of rooms - 393 
  • Number of floors - 24 
  • ATM/banking 
  • Number of bars/lounges - 4 
  • Breakfast available (surcharge) 
  • Coffee/tea in lobby 
  • Free newspapers in lobby 
  • 24-hour fitness facilities 
  • Full-service spa 
  • Health club 
  • WiFi (surcharge) 
  • Free wired high-speed Internet 
  • 24-hour front desk 
  • Designated smoking areas 
  • Tours/ticket assistance 
  • Luggage storage 
  • Snack bar/deli 
  • Laundry facilities 
  • Garden 
  • Elevator/lift 
  • Restaurant 
  • Shopping on site 
  • Library 
  • Limo or Town Car service available 
  • Spa treatment room(s) 
  • Meeting rooms 9 
  • Terrace 
  • Poolside bar 
  • Free self parking 
  • 24-hour business center 
  • Number of meeting rooms - 5 
  • Conference center 
  • Number of buildings/towers - 1 
  • Spa services on site 
  • Children's pool 
  • Wedding services 
  • Concierge services 
  • Dry cleaning/laundry service 
  • Gift shops or newsstand 
  • Porter/bellhop 
  • Safe-deposit box at front desk 
  • Sauna 
  • Outdoor pool 
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Family Friendly Amenities

  • Family Hotel  
  • Outdoor pool  
  • Children's pool  
  • Supervised childcare/activities (free)  
  • Children's club (free)  
  • Snack bar/deli  
  • Laundry facilities  
  • In-room childcare (surcharge)  
  • Playground on site  
  • Refrigerator  
  • Cribs/infant beds (complimentary)  
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Internet

Available in some public areas: Wireless internet access ( 18 USD per 24-hour period ), Free wired high-speed Internet

Parking

Free self parking

Room Amenities

  • Climate control 
  • Phone 
  • Refrigerator 
  • Pay movies 
  • Daily housekeeping 
  • Private bathroom 
  • Bathrobes 
  • Bathtub only 
  • Slippers 
  • Deep soaking bathtub 
  • In-room childcare (surcharge) 
  • Air conditioning 
  • Minibar 
  • Coffee/tea maker 
  • iPod docking station 
  • In-room safe 
  • Hair dryer 
  • Room service (24 hours) 
  • Pillow menu 
  • LCD TV 
  • Sofa bed size 
  • Connecting/adjoining rooms available 
  • Free cribs/infant beds 
  • Rollaway/extra beds (surcharge) 
  • Desk 
  • Iron/ironing board 
  • Cable TV service 
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Where to Eat

Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10 AM.

Lackah - Overlooking the garden, this restaurant serves breakfast, lunch, and dinner.

24-hour room service is available.

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Nearby Activities

An outdoor pool and a children's pool are on site. Other recreational amenities include a health club, a sauna, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Playground on site 
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Spa Services

The Spa has 9 treatment rooms including rooms for couples and outdoor treatment areas. Services include massages, facials, body wraps, and body scrubs. The spa is equipped with a sauna. A variety of treatment therapies are provided, including aromatherapy and Ayurvedic.

  • Number of treatment rooms 9 
  • Outdoor treatment areas 
  • Couples treatment rooms 
  • Body wraps 
  • Body scrubs 
  • Aromatherapy treatments 
  • Ayurvedic treatments 
  • Sauna in spa 
  • Massages 
  • Body treatments 
  • Facial treatments 

Accessibility

To make requests for specific accessibility needs, complete the “Special or Accessibility Requests" section of “Trip Preferences" when you book your hotel.

  • Accessibility equipment for the deaf 
  • Accessible bathroom 
  • Accessible path of travel 
  • Braille or raised signage 
  • Accessible parking 
  • In-room accessibility 
  • Roll-in shower 

Hotel Policies

Check-out

Check-out time is 11 AM

Payment types

You need to know

Extra-person charges may apply and vary depending on hotel policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

  • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

24-hour check-in

No pets or service animals allowed

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Fees

The following fees and deposits are charged by the property at time of service, check-in, or check-out.
  • Fee for buffet breakfast: USD 18 per person (approximately)
  • Fee for in-room wireless Internet: USD 18 per night (rates may vary)
  • Fee for wireless Internet in public areas: USD 18 per 24-hour period (rates may vary)
  • Airport shuttle fee: USD 41++ per person (roundtrip)
  • Rollaway bed fee: USD 40++ per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

We should mention

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation. Only registered guests are allowed in the guestrooms. The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation. No pets and no service animals are allowed at this property.

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