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Reviews of Novotel Tainui Hamilton

4.5 out of 5
Novotel Tainui Hamilton
7 Alma Street, Hamilton

Reviews

8.6

Excellent

Rating 10 - Excellent. 502 out of 1004 reviews" "
Rating 8 - Good. 344 out of 1004 reviews" "
Rating 6 - Okay. 108 out of 1004 reviews" "
Rating 4 - Poor. 35 out of 1004 reviews" "
Rating 2 - Terrible. 15 out of 1004 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Jay

Liked: Property conditions & facilities
Disliked: Staff & service, amenities
I traveled all day to check in and be told there was no available valet parking. I had to self park in an unfamiliar area. To add insult to injury, the cost of the overnight parking was the same as the unavailable valet parking. Amenities are what make a hotel upscale.
Stayed 1 night in Mar 2024

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great location and easy walking to great restaurants and cafes. Also the river is at your doorstep for a great bike and walking path that winds throughout the city.
Stayed 2 nights in Feb 2024

10/10 Excellent

Ray

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were so helpful as we had a family member hospitalised so late check in. Offered safe parking right outside as all regular parking was full. Service was above and beyond. Thank you
Stayed 1 night in Feb 2024

4/10 Poor

Cynthia

Travelled with family
Disliked: Property conditions & facilities
Housekeeping is lacking. Shower gel empty on arrival, black mold in shower, no bin liners. Next day refresh left a new towel but did not remove soiled towels left on floor, did not empty overflowing bin, or replace dirty coffee mugs. Property is tired compared to other Novotels.
Stayed 2 nights in Feb 2024

8/10 Good

Susan, Auckland

Liked: Cleanliness, property conditions & facilities
The hotel is very nice, the only complaint would be the parking facilities, we had been at Meatstock working all day and came back and there was no parking available. We had to find one and walk back to the hotel. Secondly we came back and our room hadn’t been serviced so we had to make our beds and on Sunday morning I had to go and find coffee cos there was none in our room. For the costing we found that unacceptable
Stayed 2 nights in Feb 2024

10/10 Excellent

Sandip

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking is first come first serve but has valet services.
Stayed 2 nights in Feb 2024

10/10 Excellent

Arash

Liked: Cleanliness
Stayed 1 night in Jan 2024

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Cosy lobby bar. The buffet breakfast was more than adequate. The only negative is that the complementary guest parking at the rear of the hotel was very limited.
Stayed 2 nights in Feb 2024

10/10 Excellent

Samvada, Santa Barbara

Travelled with family
Centrally located in Hamilton adjacent to the majestic Waikato River. Good restaurant, spacious rooms.
Stayed 2 nights in Feb 2024

8/10 Good

Mike

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very central, great staff and made to feel welcome
Stayed 1 night in Jan 2024

8/10 Good

Katrina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Charlotte, Rotorua

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome service by reception /bar staff. Rooms were very tidy and clean.
Stayed 2 nights in Jan 2024

8/10 Good

Sharmane

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay for a night with family
Stayed 1 night in Jan 2024

10/10 Excellent

Amit, Kirkland

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great option for families
Stayed 3 nights in Dec 2023

8/10 Good

Abhishek

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great facilities and great buffet breakfast. Parking : strongly encouraged valet parking albeit expensive. When I checked in I was told that valet isn’t available and I will have to park on my own. But the valet himself said parking is available. No complaints but was a bit confusing Food in the room: there were cookies, water and other beverages in the room, available for a cost. We ended up eating a cookie, only to check later that best before date had long passed. There was expired food in the mini bar Breakfast: overall great. However if you arrive in the second half of the breakfast time, you may not get the vegan muffins, cut fruits. So be early to the breakfast Surrounding area: 2 out of the 3 nights I was there, there were loud noises in front of the hotel. First night, presumably drunk people stopping cars on the street, playing loud music on jukebox and in the car, doing rounds in front of the hotel. Second night, some kind of bike racing and people cheering. Bikes were doing multiple rounds in front of the hotel. Was hard to sleep on both the nights. Facilities: great facilities

8/10 Good

Tony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking is limited even though you want to pay for the valet parking, and the breakfast buffet wasn’t tasty at its value. Overall, it’s in a great convenient location, and views of Waikato river is peaceful and tranquil for a stay. Highly recommended.
Stayed 1 night in Dec 2023

10/10 Excellent

Mandy

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly and professional staff. Very convenient location 👌
Stayed 1 night in Dec 2023

10/10 Excellent

Ritu

Stayed 2 nights in Dec 2023

8/10 Good

Kishore, Issaquah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property on the bank of the river. Very nice walk along the river. Excellent restaurant options on walking distance.
Stayed 1 night in Dec 2023

10/10 Excellent

Vani

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Kevin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff, central location, good restaurant
Stayed 4 nights in Dec 2023

10/10 Excellent

Nathan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our third time that we've stayed here and each time has been equally as good as the last. Unfortunately the parking is limited but all and all a great place to stay.
Stayed 1 night in Dec 2023

8/10 Good

Wen

Stayed 1 night in Dec 2023

10/10 Excellent

JOSE

Stayed 1 night in Dec 2023

6/10 Okay

Ameera

Travelled with partner
Stayed 2 nights in Dec 2023

8/10 Good

Luisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

10/10 Excellent

Nicola

Stayed 1 night in Nov 2023

6/10 Okay

Jeremy

Business traveller
This may be the best place in Hamilton (but that's a low bar.) This worked for me for the overnight, the bed was very comfortable, the room temperature was perfect without the aircon (and its noise). The room had a great high ceiling, but marred by slightly dirty curtains and a depressing outlook over the front structure of the hotel. The long blank corridors felt reminiscent of The Shining, plus with tired paint and occasional litter. The restaurant was expensive for the relatively small portions of standard food; service was indifferent and inattentive. Breakfast was straight out of Koru lounge (they must use the same suppliers). Would use again if still unable to find a better alternative
Stayed 1 night in Nov 2023

10/10 Excellent

Debbie

Stayed 1 night in Nov 2023

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

8/10 Good

Moana, Taupo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay, rooms are a bit dated which I was surprised with. Shopping mall across the road as well as casino. Lovely buffet breakfast and friendly staff

2/10 Terrible

William

Disliked: Staff & service, room comfort
Not worth it
You have to reserve in advance if you want to park your car there. Staff don't seem interested in helping. Just going through the motions or ignoring guests.
Stayed 1 night in Nov 2023

8/10 Good

BONNYE

Travelled with family
Liked: Cleanliness, staff & service, amenities
Overall the stay was good, the staff were all friendly and helpful. The young bar staff were great! It's the small things that make a big difference. The first night the cocktails had no garnishes, the following night they did - presentation was so much better and felt more like a cocktail. The car parking or lack there of was VERY poor. We didn't book valet before arrival and tried whilst we were there, there wasn't any available. Whilst we were offered free hotel parking it was dog eat dog to actually get a park. Failing both of those options there was street parking or a car park approx 5 minutes walk (not ideal when its raining or you have bags to carry)
Stayed 3 nights in Oct 2023

10/10 Excellent

Katrina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Oct 2023

10/10 Excellent

Jon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was modern and clean. Heater/AC worked well. The shower had a nice big rose so good water flow, was hot and they had decent sized shampoo/body wash dispensers - not those little soaps and disposable tubes. Security was good. Overall, very happy and would recommend the property.
Stayed 1 night in Oct 2023

10/10 Excellent

Marcus

Very convenient with excellent room service
Stayed 1 night in Oct 2023

8/10 Good

Helena

Stayed 1 night in May 2023

6/10 Okay

Verified traveller

Disliked: Staff & service
Ok
Not what we expected from a Novotel. Did the job for a night but wouldn't stay here again. Location is good.
Stayed 1 night in Sep 2023

8/10 Good

Dale

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay, but parking expensive
It was a great stay, but they sting you really badly for parking - valet only at $32 per night - that wasn't obvious when I booked.
Stayed 1 night in Sep 2023

6/10 Okay

JULIE

Travelled with partner
Carpet and cushions in room visibly dirty in places, sink tap in bathroom loose..
Stayed 1 night in Sep 2023

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
Staff very friendly and professional
Stayed 1 night in Sep 2023

10/10 Excellent

Kim

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service was amazing, you obviously take it seriously with training and it shows. All enployees we encounted seemed happy in their work well done
Stayed 1 night in Sep 2023

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

10/10 Excellent

Georges

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nothing
Stayed 3 nights in Aug 2023

10/10 Excellent

Karmon

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just close to everything, the rooms were clean and tidy and staff were friendly and helpful.
Stayed 1 night in Aug 2023

10/10 Excellent

HAMISH

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best bet in Hamilton
Best place to stay in central Hamilton, although the building is starting to look a bit dated and will be ready for a fresh-up soon
Stayed 1 night in Aug 2023

10/10 Excellent

Shelly

Liked: Cleanliness, staff & service, property conditions & facilities
Great to stay for the Women’s World Cup and near the Hamilton Gardens. All the staff was excellent and great service.
Stayed 1 night in Jul 2023

6/10 Okay

wendy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Housekeeping didn’t put towels in our room, so only had a hand towel to dry myself after shower
Stayed 2 nights in Jul 2023

4/10 Poor

Shivam

Travelled with partner
Disliked: Staff & service
No parking space. Was told while checking in . Had to look for carpark then.
Stayed 1 night in Jul 2023

2/10 Terrible

Lorna Aroha

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
The view was nice. But the hotel had plumbing issues and smelt so strongly of sewege we felt sick, we were moved to another room but it was just as bad, and weak water pressure. Revolting and expensive
Stayed 3 nights in Jul 2023