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Reviews of Yaeikan

3.5 out of 5
Yaeikan
484 Yumoto, Hakone, Kanagawa-ken

Reviews

8.8

Excellent

Rating 10 - Excellent. 277 out of 477 reviews" "
Rating 8 - Good. 125 out of 477 reviews" "
Rating 6 - Okay. 41 out of 477 reviews" "
Rating 4 - Poor. 23 out of 477 reviews" "
Rating 2 - Terrible. 11 out of 477 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Fiana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The kaiseki dinner and breakfast were the stars of the show. The authentic traditional Japanese inn (ryokan) was very evident in the room and the building's ageless architecture. Although it shows its age, it does so in authenticity, you cannot manufacture the feel and timelessness of Japanese culture. The essence of it is mainly the service, efficient, respectful and loving. Our hostess took care to make us comfortable , well fed, and well informed. With her broken english, she conveyed warmth and excitement as she must have with the many many guests that have come through this classic ryokan. Highly recommended if you're looking for a real ryokan experience in Hakone.
Stayed 1 night in Apr 2024

10/10 Excellent

Denis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent services and amazing private onsen experience!
Stayed 1 night in Mar 2024

10/10 Excellent

Joseph

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The seasonal food is very good (and quite a lot!) The property has this great rustic feel that I really enjoyed.
Stayed 1 night in Mar 2024

10/10 Excellent

Nicolle

Stayed 1 night in Mar 2024

10/10 Excellent

Marcella

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our first stay at a traditional Ryokan and it was wonderful, a complete wind down from our 3 days in Tokyo! The private onsen which we reserved at check in was wonderful! And then we had the Kaiseki dinner and breakfast in our room which was a wonderful experience! Staff were all so friendly and accommodating when we left our back before departing for some more site seeing after check out! Highly recommend this ryokan if you are heading to Hakone!
Stayed 1 night in Feb 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very accommodating and friendly. The location was easily accessible from the station, and there were several bus stops nearby to explore the surrounding area.
Stayed 1 night in Feb 2024

10/10 Excellent

CHRISTOPHER

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

YongSeop

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Catherine

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful!
Stayed 2 nights in Jan 2024

8/10 Good

KON WAI

Stayed 1 night in Jan 2024

10/10 Excellent

Yuta

Stayed 1 night in Jan 2024

10/10 Excellent

Ke

Stayed 1 night in Dec 2023

6/10 Okay

Rachel

Travelled with family
Disliked: Property conditions & facilities
The onsen and food was lovely - exactly what I was hoping for. However the combination of renovations meaning we looked out into construction, wet carpet in the corridor and walking past all the back of house operations took away from the experience. The front desk staff and the lady who delivered the food were lovely however the other staff were very brusque - I felt like we were in trouble or a nuisance.
Stayed 1 night in Dec 2023

10/10 Excellent

Greg

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Kimberly Jana Leigh

Stayed 1 night in Dec 2023

8/10 Good

Tai Heng

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is quiet & peaceful
Stayed 1 night in Nov 2023

10/10 Excellent

Parisa

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
A small traditional ryokan that is so full of charms! Easy walking distance from station. Room is more spacious than expected. Kaiseiki dinner and breakfast are superb! Staff are really nice and helpful. Maybe not the best but definitely one of the loveliest ryokan experiences I've had. Thank you.

10/10 Excellent

Jack

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the dinner and breakfast in room. Fantastic service and very relaxing.
Stayed 2 nights in Nov 2023

10/10 Excellent

GUKJIN

Stayed 1 night in Nov 2023

10/10 Excellent

Yi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Brenda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was so near to Hakone Yumoto station, which is very convenient for us. Other than having some small shops nearby, the dinner and breakfast spread served were quite a feast. Like it that there is a variety of onsen baths there, both outdoor and indoor. Great service as well.
Stayed 1 night in Nov 2023

8/10 Good

Han Song

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

hye kyung

Liked: Staff & service
I like the traditional dining and service but building is too old and dark such as a ghost house.
Stayed 1 night in Oct 2023

10/10 Excellent

mitchell

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best experiences in Japan!
Stayed 1 night in Oct 2023

10/10 Excellent

Jeannie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This ryokan is in a 100 year old building! Staff and service was amazing and the food was presented like works of art, tapas style.
Stayed 1 night in Oct 2023

10/10 Excellent

Yoona

Stayed 1 night in Oct 2023

10/10 Excellent

Junghwa

Stayed 1 night in Sep 2023

10/10 Excellent

Iva

Stayed 2 nights in Sep 2023

10/10 Excellent

Fnu, Elmhurst

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very traditional ryokan and although the property is old, they give you a unique experience that you can only get at these kind of place. Staff were very nice and helpful, the room was spacious and the view from the bathroom was just stunning (I love my private onsen), foods were great, its very healthy and special. The area around the ryokan was beautiful, there are gift shops if you walk towards the train station. My only complain was the AC, it was an old AC so it made so much noises that kept me up all night (I’m a light sleeper). The ryokan itself is only 6 minutes walking from train station. I’d recommend this place to anyone wants to try a unique experience of ryokan.

10/10 Excellent

Josh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2023

10/10 Excellent

Nori

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location. Walking distance from Hakone-Yumoto station. Food was good and served beautifully. Hot springs were great. We had a private bath time but the communal baths were even better and not crowded at all.
Stayed 1 night in Sep 2023

6/10 Okay

Toshiyuki

Stayed 1 night in Sep 2023

10/10 Excellent

Howard

Stayed 1 night in Sep 2023

6/10 Okay

Denise

Stayed 1 night in Sep 2023

8/10 Good

Rob

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

8/10 Good

Anthony

Stayed 1 night in Sep 2023

6/10 Okay

Bingfeng

Travelled with family
Liked: Room comfort
Disliked: Cleanliness
average experience
The hotel is at the heart of Hakone. We expected good services at the hotel. The front desk can speak English well, which makes the first impression good. The lady who is responsible for the room is very nice and responsible to our requests. We really appreciated that. A few things can be better: 1/ extra towels require extra charges, which is the first time we experienced for staying in hotels; 2/ the breakfast is good while the dinner is average. The dinner has good variety but seems not very fresh; 3/ run out of tissues; 4/ some insects in the room; 5/ room was not cleaned after the first day of the stay. Used towels and garbage is still there.
Stayed 2 nights in Aug 2023

8/10 Good

vincent

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
bad: older homes but to be expected good: excellent and attentive service that make you feel like a king.

8/10 Good

Chanel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Graeme

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Location and Excellent Room
The room we stayed in was amazing. Beautiful views over the river and through the trees. Very spacious with a wonderful small onsen in the room. The food was varied coming in three courses. The futons for sleeping were very comfortable. Overall very pleased. Quite expensive but worth it. A warning though is that hotels.com no longer gives a free night for every 10 stays, now it is more like 40 nights!!
Stayed 1 night in Aug 2023

8/10 Good

Weize

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Great traditional onsen hotel
We booked a room with private onsen, which is a great decision because the public one is very small and does not have much view. The best part of the hotel is the dining experience! Everything was delicious and it was a lot food! Staff working at the front desk speak fluent English and was very helpful with tips in visiting the Hakone area. Overall, great experience and hope we can stay again.
Stayed 1 night in Aug 2023

6/10 Okay

Jacklyn

Travelled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service
Stayed 1 night in Jul 2023

4/10 Poor

Kwok

Travelled with family
Disliked: Property conditions & facilities
Overall we were disappointed with the hotel. The main reason we chose this hotel was for the half board service (in room dinner, breakfast, and onsen facility). We were highly disappointed with the in room dinner for poor quality and limited varieties of the foods. The breakfast was better. The onsen facility was too small. Our room size is good. But our son’s room is small and old, and the air conditioner is not working. Overall we were disappointed and will not come back to this hotel.
Stayed 1 night in Jul 2023

10/10 Excellent

Ahmed

Stayed 1 night in Jul 2023

10/10 Excellent

Michelle, Issaquah

Stayed 2 nights in Jun 2023

2/10 Terrible

Tyler, Lake Tapps

Disliked: Property conditions & facilities
Our biggest complaint is the insufficient AC. It was just too hot for us to enjoy our stay and dinning.
Stayed 1 night in Jul 2023

10/10 Excellent

Mamoru

Stayed 1 night in Jun 2023

10/10 Excellent

Itoe

Stayed 1 night in Jun 2023

10/10 Excellent

Ying

Liked: Cleanliness, staff & service
Service is really great! The dinner and breakfast served in room are nice.
Stayed 1 night in Jun 2023