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Reviews of Manten no Hoshi

3 out of 5
Manten no Hoshi
386 Ohiradai, Hakone, Kanagawa-ken

Reviews

7.4

Good

Rating 10 - Excellent. 46 out of 205 reviews" "
Rating 8 - Good. 81 out of 205 reviews" "
Rating 6 - Okay. 50 out of 205 reviews" "
Rating 4 - Poor. 18 out of 205 reviews" "
Rating 2 - Terrible. 10 out of 205 reviews" "

7.0/10

Cleanliness

8.0/10

Staff & service

6.4/10

Amenities

6.6/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

8/10 Good

Carlee

Liked: Cleanliness, staff & service, property conditions & facilities
Its a very quiet, beautiful spot close to stations to travel to hakone and the baths were lovely! Its nice to walk around the area. The man running the hotel spoke english pretty well, my non japanese speaking friend had no issues at all. The bedding is futons and it was more comfortable then the hotel we previously stayed at and was perfect for our single night stay
Stayed 1 night in Mar 2024

6/10 Okay

Christine

Travelled with partner
It was accessible via train or bus to all sightseeing places.
Stayed 2 nights in Nov 2023

6/10 Okay

Hamed

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The location was a bit off the main city and main shops. Either have to take a taxi, train or bus to go around from here. The customer service was not very welcoming or friendly. Also the room was not clean at all. The sink in the room had so many stains and spots on it, plus the sleeping mats provided in the room had many stains on them and they were not cleaned. For a japanese ryokan during covid time where people are taking very high measures this is absolutely unacceptable. We only stayed for a night and was not happy. The only good thing was the outdoor private hot springs which were off the property and had to walk a bit to get to them, but it was nice to have the whole hot spring to your self and plus it was 24 hours.
Stayed 1 night in Oct 2022

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
The hotel was much worse thane expected. There are only shared bathrooms with only one shower for the whole building, no hot water in bathrooms or rooms, and thin walls where you can hear all your neighbors. There's not much around the area either.
Stayed 2 nights in Nov 2019

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
We had high hopes for Manten. Unfortunately, these hopes were not warranted. The room we were put in was the only one on property without a sitting area (every room was open during the morning, so you can see what other accommodations looked like). We had to move furniture to put down our futons and then make the beds. Our tables were not moved back during the day, so we would come home to tea on the upturned table (on top of another, for space) next to our unmade futons. I believe there was service for dinner and breakfast, but was never able to confirm or order either, as we didn’t see anyone to ask until our final morning there. The cleaning staff we did run into were very friendly. The onsen on property and off were nice. For the price, however, I would not go back.
Stayed 4 nights in Sep 2019

6/10 Okay

Verified traveller

Stayed 1 night in Sep 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property has 2 indoor onsens and 2 outdoor onsens. The outdoor ones are accessed by walking down the street. The meals are at a set time and very Japanese. The food was very good. The rooms are like what life would have been like in Japan in the past. They do have aircon, fridges and a small TV. Don't be expecting hotel standards. It's more like a step up from camping. We liked it, but would not like to stay more than one night. There is no sign in English out side the property. Using Google translate for the sign out side it is called stairs to the stars?
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities
The facility smelled a bit musty and could stand updating. However, price and location were right, and it was a rare occasion to have meals served to us in our room, as at traditional ryokan. The supper was an exceptional value. Our room was vintage traditional Japanese. Bathrooms were modern and clean although not attached to room. Although there were some miscommunications which caused a rocky check-in, staff provided excellent service during our stay. Futons were indeed thin, but we had enough to use two apiece.
Stayed 2 nights in Jul 2019

6/10 Okay

Riko, Tokyo, jp

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Great Service and Staff is friendly. Property is much older than it appears. Main lobby area and washing facilities smell like mold and are not ventilated. Got sick after visiting.
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Shared and private onsen available! It was great to experience a traditional Japanese inn. The room was cozy and the staff were very friendly.
Stayed 1 night in Mar 2019
Response from ITO on 30 Apr 2019
有難う御座いました。

2/10 Terrible

patricia b.

hakone
This place was too noisy and there were nowhere to eat or even have a coffee.
Stayed 2 nights in Feb 2019

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The room’s tea pot and cups still had tea in them from a previous guest. The ceiling of the onsen was covered in mould. As other reviews mention, the walls are paper thin. Generally had an unpleasant, restless stay.
Stayed 1 night in Mar 2019

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This property is run down, mould covers the walls and ceilings of the
Stayed 1 night in Mar 2019

6/10 Okay

Natalie

Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
Wouldn't book here again
The rooms were quite nice, but the nature of the walls (thin paper) were such that the manners of our neighbours had a large impact on our experience. On our first night, a couple talked loudly well past midnight, followed by several minutes of *ahem* passion. Drunk people stumbled up the stairs - very loud when you're lying on a mat of the floor. The staff weren't overly warm or helpful. Their English is limited. According to one site, you can organise food from the kitchen if you order it before 7:00. We tried to organise dinner at 6:00, but were told "it's impossible". The onsen was dirty. Very dirty. There is established mould on the ceiling, the walls and floating in the water. I am not a fussy "clean freak" by any means, but it was unpleasant to be in. These are also the only washing facilities available. And if the doors are locked you have no other options. The location is a bit more remote. There is a bus stop and train station very close, so it is reasonably easy to get around, but if you want more restaurant choices, you might be better off staying in a larger area. Overall, it was nice to experience something a little more removed and traditional, but I wouldn't recommend this Roman. I would do a bit more research and find one that is cleaner with better service.
Stayed 2 nights in Feb 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Authentic Japanese inn. It's nestled in the small town of Ohiradai, away from tourists and crowds. Do your wo
Stayed 1 night in Dec 2018

10/10 Excellent

Verified traveller

Stayed 1 night in Oct 2018

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
Service and food is good. However the condition of the room need to be upkeep as the smell of the tatami and futon smell really bad. Thank u
Stayed 1 night in Oct 2018

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Go somewhere else
We came for vacation. The room had water stains on the walls, the beds and pillows were paper thin. We know futons are generally thin but these beds were terrible. The food looked good but we only ate about half. My husband found a hair in his food which made us lose our appetites. The staff were very friendly but we just did not like the room. We were so glad we had our own ac unit because the entire place was balmy and hot.
Stayed 2 nights in Oct 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location is so-so but Great traditional breakfast and cool guest house overall
Stayed 2 nights in Sep 2018

8/10 Good

Jeremy

3 night stay at Manten no Hoshi
Clean room and beddings, though the room was a little small and the walls are kinda thin, but still great value overall for the price. Nice touch providing red paste bun every night after housekeeping with the fresh set of toiletries and towel + sleep yukata. Would recommend to take the breakfast set or buy breakfast beforehand each night, as there are no open eating places nearby until 10am, due to being in the rural area. Also consider bringing multi-plug adaptors, as the room do not have many free plugs. Do note that toilets and onsens are shared (but the two onsens are lockable for privacy) though availability wasn't an issue during time of stay.
Stayed 3 nights in Aug 2018

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Old school ryokan with amazing food
This place is very cool and has an old school aesthetic that will make you feel like you are in a wes Anderson movie. The food was absolutely incredible.
Stayed 2 nights in May 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2018

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Cheap and it shows
For the area the price is reasonable but this comes with some things to be aware of. The place itself is a little run down and parts look quite worn and dirty. For most people, it's passable but if you need to make sure the place is clean I wouldn't recommend it. There are two onsen in the building which can be used as private ones as they have a lock on the door. They are nice but again, show signs of age. Due to having traditional rooms, the walls are also very thin which isn't ideal when you have particularly noisy neighbours as we did. It is convenient to the station however and easy to get around the surrounding areas.
Stayed 3 nights in May 2018

10/10 Excellent

Sung, Toronto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent dinner and breakfast. And very kind staff except small room and two-minute walking distance of outdoor hot springs. Everything else was very good.
Stayed 1 night in Apr 2018
Response from NISHI on 11 May 2018
ご利用有難う御座いました。

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very run down hotel
This hotel is very run down. Hot springs has mould all over the ceiling. Room you have to make your own bed after moving your table. Futons not comfortable on the floor. Mould in the room and old nets on the window. Wall paper old and falling off. Worst hotel i stayed in three weeks.
Stayed 2 nights in Apr 2018

8/10 Good

Jacee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from NISHI on 15 Apr 2018
ご利用有難う御座いました。

4/10 Poor

Rene Andre

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Great staff. Terrible hotel.
Mold. Old. Dirty. And not near anything to do in Hakone.
Stayed 1 night in Mar 2018

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
The dinner and breakfast was definetly the highlight of my stay. The staff did not speak much English, but they were super friendly and could figure out what you are trying to communicate to them for the most part. Wifi was strong so that was a plus. Cons: I had to figure out how to set up my own futon, but it wasn’t too difficult. The sink in our room only ran cold water and our room only had one outlet. I had to unplug the tv just to charge my electronics.
Stayed 1 night in Dec 2017
Response from nishi on 13 Dec 2017
古い旅館で設備が不行き届きで 誠に申し訳御座いません。 改善できるよう努力してまいります。 ご利用有難う御座いました。

8/10 Good

Chad, Toronto

Liked: Staff & service, property conditions & facilities
Very close to train and bus station
Check-in was very pleasant and quick! Would love to stay here again in the future!
Stayed 1 night in Nov 2017
Response from nishi on 15 Dec 2017
ご利用有難う御座いました。

6/10 Okay

Verified traveller

Had a bit of trouble finding the hotel as its name was not visible. Very steep steps to get upstairs to our room. Lovely Japanese breakfast served in a private dining room.
Stayed 1 night in Nov 2017
Response from nishi on 15 Dec 2017
ご利用有難う御座いました。

8/10 Good

jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2017
Response from nishi on 12 Jan 2018
ご利用有難う御座いました。

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2017
ご利用有難う御座いました。

8/10 Good

yuliani

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice breakfast and dinner (sashimi), the hotel looks old, near supermarket but at 7 pm already closed, nice staff
Stayed 1 night in Jun 2017
ご利用有難う御座いました。 Thank you very much.

10/10 Excellent

Michele

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
The seaside walk is relaxing. There is a ropeway nearby to got abird's view. The room has assigned slippers and acupboard for your shoes at the entrance. Selected this location for the ferry to Oshimo Island.
Stayed 2 nights in Jun 2017

10/10 Excellent

Bridget , Kuala Lumpur

Liked: Cleanliness, staff & service, room comfort
Nice hotel with friendly staff and great food
Our stay was lovely. The town is quiet and peaceful. Th ryokan is close to the train station. It has its own baths which were amazing. The food for dinner and breakfast is fantastic.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Very run down favility
There are mole everywhere, the AC, walls, bathroom. I kept sneezing because of this and felt sick. Once I left I got better! Hotel staff were nice, but they don't clean the place too much. The blankets and pillow have lot of hair from previous guests and have spots on all the blankets and pillows!

8/10 Good

Arturo, Monterrey, MX

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, close to train station
Staff friendly, food is great, very good value for the price we paid

4/10 Poor

KOK CHUE, SINGAPORE

Disliked: Cleanliness, staff & service, property conditions & facilities
Real Ryokan experience
Futon sleeping was comfortable and a real experience to eat/sleep/everything on same area.There will be no staffs stationed after 8:30pm, only given emergency telephone number.The common toilets gents( downstairs) and female( upstairs ) was challenging. Staff was helpful but communication via English was tough. We had an un-invited guest on our last day. A centipede measuring about 7cm was lurking inside the futon cupboard! Complimentary breakfast and dinner had fixed timings but plentiful .

8/10 Good

Catheryne, Kuala Lumpur,Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities
Big private onsen in hakone
It's great when the staff told us that we can use the private onsen 24hours. The dinner & breakfast serve with sashimi & other dishes with rice, please do not take the hotel dinner & breakfast if you don't like sashimi. Staffs are helpful & have a good communication in English.

8/10 Good

Alice, Toronto, Ontario

Good meals.
The meals are amazing, overall good hotel even the share bathroom. Unless you expecting to stay in a longer period of time. This is good for one night to try out the onsen and traditional Japanese food with the price you can book elsewhere. The only problem is that the wifi was not working but we have the wifi pocket so we were good.

4/10 Poor

Nicole, Minnesota, USA

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Run-down Ryokan
This ryokan was the worst I've ever stayed at. The building is old and in poor condition. The room had a musty smell and was ugly. The air conditioning was Plan on going to another floor to use the communal bathroom. Paper-thin walls will ensure you'll hear everything else in the ryokan. Food was good, but not worth the experience. Staff only speaks Japanese.

8/10 Good

Verified traveller

Liked: Staff & service
good little spa hotel
The staff there are very nice. The rooms are a little out dated. However if you are just there to spend time to relax and soak in their 2 private indoor hot springs. Then it is a place for you. The hotel provides you with a traditional dinner and breakfast which I found interesting if you read up on why they serve that many plates, the way they cook it etc.. The area is quiet and the neighbourhood is quite hilly.

4/10 Poor

Eric, Switzerland

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not worth a stay
Hotel staff not speaking english, dirty sinks, kitchen and rest rooms, exhausted tatamis, walls dirty.However : good meal

8/10 Good

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice little onsen ryokan
Nice little ryokan, very close to the train station, about a 5 min walk. This was my first time staying in a ryokan, so it was a new experience to sleep on the floor and not have a toilet or shower in the room. But the staff was excellent and the onsen was hot and relaxing. PLUS, there was one staff member who spoke the most perfect English I've ever heard from a Japanese person. After a week of struggling with sign language and broken Japanese, it was a HUGE relief to have one conversation in English and get recharged for the second half of my trip.

6/10 Okay

Li Mei Betty

Disliked: Property conditions & facilities, room comfort
Happy Belly
As the earlier reviews have covered, the highlight of our stay here was without a doubt, the food. The toilets were the only downside of the stay here. The onsens were rather grimy and you would rather squat than sit in the pools of water. The size of the rooms were small but sufficient and the location is convenient too.

8/10 Good

Debra, Los Angeles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
amazing service
First time staying at a ryokan! If you desire this wonderful experience at a great rate, great service with amazing food this place delivers. The meal is worth the price. Yes the walls are thin and there is a shared bathroom which is very clean. Far from soundproof one should be respectful not to disturb others. There are free baths at this location and nearbye. Hakone is beautiful. Enjoy

8/10 Good

Nathan, Honolulu

Liked: Staff & service, room comfort
Country living ryokan!
Quaint ryokan near the Ohiradai station. It's a little out of the way, but great if you want to be outside of the touristy areas of Hakone. The food was great, absolute awesome. It's true country living, so don't expect the niceties of a city hotel.

10/10 Excellent

Mark, Melton Mowbray, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Must be the best host couple we've stayed with....
Really lovely guest house. Don't be fooled by the neighbourhood or external appearance of the guest house, our stay was terrific. Cakes and hot milk served by the hosts after a day's exploring the local National Park, and started the next day with a very filling Japanese breakfast. The host couple were genuinely lovely people with our wishes their priority. We'd love to come back for another stay some time.

6/10 Okay

Jess, Singapore

Liked: Cleanliness, staff & service
Nice hotel for short stay
Hotel Staffs : Friendly and helpful staffs. Despite not being as proficient in English, they are willing to understand your inquiries and assist you with navigating around the nearby bath area and assist you with room services. As for the facilities and the conditions of the facilities; it's a little old, but not overly unpleasant nor uncomfortable. The very least, the sheets and rooms are clean. They have in total 3 bathing facilities, with one being a public bath. The room is "ryokan" style - you will be sleeping in fuuton. However, the mattress is a little to thin for those with back discomfort. On a side note, the walls are rather thin. You can hear people coming up and down the stairs and laughter from the opposite room. Be prepared, if you are a light sleeper! They serve both breakfast and dinner at a specific allocated time slot. You are allowed to choose between a certain range. Foods are traditional Japanese cuisine that comes with appetizer, soup, main dish and a side dish.

8/10 Good

John, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good service
The room was nice and cosy