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Reviews of Kinokuniya Ryokan

3.5 out of 5
Kinokuniya Ryokan
Ashinoyu 8, Hakone, Kanagawa

Reviews

7.6

Good

Rating 10 - Excellent. 12 out of 38 reviews" "
Rating 8 - Good. 13 out of 38 reviews" "
Rating 6 - Okay. 8 out of 38 reviews" "
Rating 4 - Poor. 2 out of 38 reviews" "
Rating 2 - Terrible. 3 out of 38 reviews" "

7.8/10

Cleanliness

7.6/10

Staff & service

8.6/10

Amenities

6.6/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

6/10 Okay

Kirill

Liked: Cleanliness, staff & service, property conditions & facilities
The dinner alone gets a lot of points. Easily some of the best food I have ever had at a ryokan. The Men’s Onsen is a bit small outdoors. It was difficult to get my large western body (5’10”, 185lb) in the outdoor pool. The indoor pool was nice. The biggest problem is the old wooden floors. Upstairs neighbors had kids and I got virtually no rest. The tranquil atmosphere of autumn in the mountains of Japan was disturbed by little giants trampling overhead. Overall, great place, but I hope you get lucky with who stays above you.
Stayed 1 night in Nov 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was amazing. Everyone was friendly and the food was delicious.
Stayed 1 night in Mar 2019

6/10 Okay

winnie, Malaysia

Liked: Room comfort
Disliked: Staff & service
Nice traditional Japanese inn with onsen
The hotel is nice however the access to its remote location is terrible during winter or early spring when snowing. The only public bus to this Ryokan stopped operating. We had to take very expensive taxi (>8000yen) to reach this place. getting out of it on next day is even harder as there is no taxi coming to this Ryokan and the hotel staff asked us to walk 40mins to the nearest train station! It was still snowing that time and we had 3 kids with us! It is not possible for us to walk this far with big luggage’s as well. Luckily we finally able to get he Hotel staff to send us to the train station in his own car. Really thanks to the 2 young men tnb he didn’t front desk. front desk can’t speakers mich English as well...
Stayed 1 night in Mar 2018

10/10 Excellent

Chen, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Japanese style ryokan
This was my first time staying at an onsen ryokan, but it was much better than expected. The staff was friendly, helpful, and professional. The room was roomier than what I imagined, but I guess I was staying at a place meant for two people by myself. Dinner was excellent, and the breakfast buffet was great too. Dinner was fully Japanese while the breakfast was continental with a heavy Japanese slant. The onsens were great. I'd recommend using the bath in the early afternoon or the early morning before people start arriving if you are not comfortable with stares. The outside bath was a bit small but charming. The only bad thing I can say about this place was the fact that it's a bit old, but that's to be expected from some place that's more than 300 years old. It was very clean though. Will stay again, next time with another person to play table tennis with.
Stayed 1 night in Mar 2018

10/10 Excellent

Skye

Liked: Cleanliness, staff & service, room comfort
Hotel is abit dated and onsen abit old, but I enjoyed the rustic feeling.Excellent service and delicioilus kaiseki dinner, more than made up for everything
Stayed 1 night in Mar 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Homely yet well-built ryokan outside the main area
Located just outside the main Hakone area (10 mins by bus from Moto-Hakone), the ryokan is located in a small residential village without any other touristy developments around it. Thus it was surprising to find such a well-developed ryokan, that can cater to large crowds, rather than the usually smaller minshuku, in such an area. Facilities were well developed, with an indoor garden, 2 distinct baths, a small souvenir shop and basically everything you should and would expect from a ryokan. Place was clean and spacious as well. Food too was great. Dinner was kaiseki style with dishes that are visibly Japanese, yet something I have not eaten anywhere else before. Breakfast was a Japanese/Western-style buffet that had a very good range of items.

6/10 Okay

Hiang

Liked: Staff & service
Disliked: Property conditions & facilities
Property is a bit old and badly needs a renovation. The onsen is dated and gives a not so clean feeling.

4/10 Poor

Andrew, Toronto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was okay. The rooms are spacious. Positive is the quietness and less amount of people. The food was great. There were major issues with the dinner. Hotel staff and service were wonderful and friendly however which went a long way.

6/10 Okay

Toddler mom, California

Disliked: Staff & service, property conditions & facilities
Old hotel

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities
Good dinner, but run-down and watch for mosquitoes
First, the good points: dinner was very good, and nicely presented. The rooms are very large by Japanese standards, if you are OK with sleeping on mats on the floor (and the pillows they provide are microscopic). Has its own hot spring with two different public areas and three private areas (you get one free use of a private area per stay). However, the hotel is in a rather run-down condition. Parts of it smell strongly like mildew (fortunately not our room or the eating area). Since the weather was cool, we left the windows to our room open at night, as we found them when we entered the room. Big mistake! There were holes in the screens and we were eaten alive by a large flock of mosquitoes. The person manning the front desk at night knows no English except numbers. Only accepts cash for incidental expenses. Breakfast is a standard Japanese hotel breakfast, maybe a little above average. While set in a nice rural valley, the village of Ashinoyu is dilapidated and contains only the Ryokan, and car-repair shop, a tiny bank, and a rather sorry-looking dollhouse museum. Bus service to rest of the area works pretty well during the day. They only promise free wifi in the lobby, but we could pick it up in our room. It worked OK. This was fortunate, because our room here was the only place in Japan the portable wi-fi we rented didn't work.

2/10 Terrible

WOONYONG

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
매우 열악한 료칸
노후된 시설. 청결하지 못한 환경.객실에는 모기가 있어 수면을 방해함. 객실에는 wifi도 제공되지 않음. 프라이빗 욕실도 매우 불편함. 식사와 요리수준 낮음. 이용요금도 너무 비쌈.1박에 400불. 다시는 이용하지 않겠음.
Stayed 1 night in Nov 2023

10/10 Excellent

ショウイチ

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

8/10 Good

Andreas Røen

Travelled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

YUKO

Stayed 1 night in Apr 2023

8/10 Good

yeonshin

Stayed 1 night in Mar 2023

8/10 Good

Massimo

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Very good, nice atmosphere
Stayed 1 night in Jan 2023

10/10 Excellent

toranosuke

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2022

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
良い旅館でした
サービスも良く、全体的に綺麗で良かったです。ただ、壁や部屋といった施設自体が古いので、気になる方は気になるかもしれません。
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
食事がとても美味しかった
Stayed 1 night in Jan 2020

8/10 Good

AkIKO

Liked: Property conditions & facilities
Disliked: Room comfort
Stayed 1 night in Jan 2020

10/10 Excellent

太平洋

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

6/10 Okay

Masazumi

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
ミヤちゃん
全ての対応が良かった。
Stayed 1 night in Sep 2019

8/10 Good

Constance

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019

10/10 Excellent

Daisy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
連泊したのに、部屋の掃除なし、シーツ交換なし、浴衣の交換なし、バスタオル・フェイスタオル交換なし、トイレは故障、大浴場の温泉はぬるい、シャワーは流量が少ない、廊下の絨毯は擦り切れ、と、ないないずくしの旅館で、今時こんなサービスの悪い旅館があるとは思いませんでした。
Stayed 2 nights in May 2019

10/10 Excellent

junichiro

Liked: Cleanliness, staff & service, room comfort
温泉と美術館のホテル、別館がおススメです。
神遊風呂に心を洗われました。 勝海舟先生の直筆の書の力強さに感銘を受けました！ 若冲の絵にまた会いに行きたいと思いました。
Stayed 1 night in Apr 2019

8/10 Good

92

Travelled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
夕食のボリュームが少なかったです。もともとそんなに食べる方じゃないのですが...
Stayed 1 night in Mar 2019

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2019

2/10 Terrible

TOMOE

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
とても残念です
残念の一言です。 古いけれどきちんと清潔にしてあって、部屋も広く、気持ち良いお宿でした。サービスがものすごく良くありませんでした。朝9時まで入浴できると記してありましたが、7時にはお湯が抜かれていました。朝風呂が入れないのなら一言、言って欲しかったです。また、お庭も工事中なので仕方がない、とはいえ、配管や雑に置かれたテーブルなので、全く整えられておらず、非常に見苦しい。大浴場のシャワーは出たり出なかったり、広い脱衣場に安物のドライヤーが一つだけ、真冬に切られている暖房機。 にもかかわらずピカピカの美術回廊。歴史のあるお宿のコレクション自慢はよくわかりましたが、まずはお客の居心地からお金をかけていただきたなと思ってしまいました。最後に旅館を出るとき、こちらからありがとうございましたとご挨拶しましたが、お返事はありませんでした。滞在して悲しくなるお宿は初めてです。
Stayed 1 night in Feb 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Very nice location (in the hills, near the bus stop, 10 mins from Ashi lake). Easy check-in (although English is nearly non-existent). Good structure, rooms are nice and wide, traditional futon beds, hot fans and air conditioning. Working at the garden since like a year. Did not found any onsen/public bath. A little overpriced for what it has to offer.
Stayed 1 night in Jan 2019

8/10 Good

Bruno

Disliked: Staff & service
Décevant ...
Hôtel traditionnel décoration sympa très bien placé onsen très agréable par contre déçu par le service le soir dîner kaiseki très bon deux choix d'horaires 18h ou 18h30 service trop rapide à 19h20 sans avoir eu le dessert on nous a mis dehors en nous disant closing Time moins d'une heure pour manger c'est très limite pour un repas avec autant de plats différents même chose pour le buffet du petit déjeuner à peine servi le buffet était débarrasser... Pour un hôtel de ce prix là c'est très décevant ... entretien général très limite chasse d'eau cassée, rideaux piqués...bref très moyen pour le prix ..
Stayed 2 nights in May 2018

6/10 Okay

Yoichiro

Liked: Cleanliness, property conditions & facilities, room comfort
残念の一言に尽きます
宿泊するのは初めてですが、２０年以上前には日帰りで何回も入浴していました。 ２種類の温泉が楽しめ、落ち着いた木の浴槽も気に入っていましたので、是非にと思い今回は２泊してみましたが、正直な気持ちを言わせてもらえれば残念の一言に尽きます。 お気に入りの浴室は取り壊されており、露天風呂つきの大浴場は泉質も浴室も以前のような満足できるものではありませんでした。 １０００円／１人の別料金で２種類の温泉を楽しめる貸切りの浴室があると聞き利用しましたが、泉質はともかくとして、狭いうえに清掃も行き届いておらず満足感はありませんでした。 ３００年の伝統を誇る箱根の老舗旅館であれば、もっとしっかりして欲しいと心から思いました。

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, room comfort
非常に趣のある旅館でした。 チェックインもスムーズでしたし 料理も美味しかったです。 お風呂のシャワーが点検中ということで 水圧が弱かったのが多少残念でしたが、 温泉の質は抜群でした。 布団もふかふかで快眠できました。 朝食はバイキングで品数も多く 楽しい朝食でした。 全体的申し分なくにいい旅館でした。 ただ一点、近くの駅までの送迎バス等があると 良かったかなと思います。 また、利用させて頂きたいと思います。
Stayed 1 night in Jan 2018

6/10 Okay

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
硫黄泉を満喫
建物自他は歴史を感じる古さですが部屋は広く清潔です。 景色は道路側でしたが三階の角部屋で静かでした。 掛け布団は羽毛で温かく良かったのですが、敷き布団が薄かった！何より枕が低すぎで寝ずらい！赤ちゃん用!?って思えるほど。 夕食はは美味しかったです♪ ワカサギの天ぷらと牛筋の塩鍋が美味しかった！ 温泉は大好きな硫黄泉で満喫できました。 今回は貸し切り風呂の正徳の湯が目当てで宿泊しましたが、別料金で30分2000円なのが、、 せめて45分位にして欲しい。

8/10 Good

EONJOO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
친절함과상냥함이있는 료칸
직원분들이 너무 친절하고 좋았습니다! 한마디한마디에도 세심한 배려를 해주셨고 다른 료칸을 찾아간다고 하니 지도를 출력해주고 길을 알려주셨습니다 정말 너무너무 친절해서 기억에 남습니다 료칸의 정원도 너무나 예쁘고 객실에서 바라본 풍경도 백점만점에 백점입니다 단지 료칸주변에 편의점이라든지 다른 이용시설이 전혀없어서 미리 준비만 해간다면 더욱 완벽한 연휴를 보낼구있는 곳일겁니다

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
温泉の泉質がよかったです。
８０歳になる父親の誕生祝を兼ねて両親・夫婦で泊まりました。冬の滞在でしたので、廊下が寒いとか不満な点はありましたが、温泉の泉質がよく、また、食事も質・量ともに満足できるもので、両親ともに大いに満足していました。また箱根に行った際には宿泊先の候補にします。

8/10 Good

JAEJUN, 日本

Liked: Cleanliness, room comfort
源泉最高
部屋が広くて良かったが、バスタオルの追加が追加料金が発生するのが残念。部屋のお風呂のバスマットがなかった。温泉は質が良かったが、一時シャワーのお湯がでない時間があり困った。

8/10 Good

Filip, Halmstad

Liked: Cleanliness, property conditions & facilities, room comfort
Bra hotell!
Bra hotell i bra och lugnt läge, något större än många andra hotellrum i staden. Men ändå ganska litet