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Reviews of Le Méridien Gurgaon, Delhi NCR

5 out of 5
Le Méridien Gurgaon, Delhi NCR
Sector 26, M.G. Road, Delhi-Gurgaon Border, Gurugram, Delhi N.C.R

Reviews

8.6

Excellent

Rating 10 - Excellent. 96 out of 193 reviews" "
Rating 8 - Good. 65 out of 193 reviews" "
Rating 6 - Okay. 15 out of 193 reviews" "
Rating 4 - Poor. 10 out of 193 reviews" "
Rating 2 - Terrible. 7 out of 193 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

9.0/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Manish

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff goes out of the way to help
Stayed 1 night in Mar 2024
Response from Duty Manager on 10 Mar 2024
Dear Mr. Manish,Thank you so much for your feedback and would be a pleasure to have you again.Regards,Duty Manager

10/10 Excellent

Lara

Liked: Cleanliness, staff & service, property conditions & facilities
It's a beautiful hotel with responsive staff. Would stay there again anytime
Stayed 1 night in Jan 2024
Response from Suman Gahlawat General Manager on 10 Jan 2024
Dear Lara,Thank you so much for your review of our hotel. We are pleased to hear you enjoyed your stay with us. It’s something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Best Regards, Suman Gahlawat General Manager

6/10 Okay

Pranav

Travelled with family
Liked: Cleanliness, property conditions & facilities
Average hotel stay. Issues : 1. Call center of hotel badly managed , called 5 times before coming and was passed on to multiple desks with no clear answer 2. Bathroom got flooded with water 3. Bags took 30 mins to come down during checkout. 4. Should be 4 star hotel Good : 1. Food was decent and restaraunt staff wanted to help out 2. Gym is nice
Stayed 1 night in Dec 2023
Response from Pratibha Sharma on 28 Dec 2023
Dear Mr. SirNamaste!Kindly accept my sincere apologies for the inconvenience caused to you during your recent stay with us. Though we cannot undo what has already transpired but this communication may be treated as an assurance of the best of our services on your future visits.As rightly noted by you about your comfort getting hamper thereby causing grave discomfort. This was unfortunate and unprecedented and corrective actions have been taken to prevent its occurrence. We are certain that your future stays with us will be devoid of any such disconcerting issues.Regards,Pratibha SharmaAssistant Manager, Front Office

10/10 Excellent

Patrizia

Stayed 1 night in Dec 2023
Response from Suman Gahlawat on 12 Jan 2024
Dear Patrizia,Thank you so much for your review of our hotel. We are pleased to understand from your rating that you enjoyed your stay with us. It’s something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Best Regards, Suman Gahlawat General Manager

10/10 Excellent

Pankaj

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Duty Manager on 22 Nov 2023
Dear Pankaj,Thank you so much for your feedback and would be a pleasure to have you again.Regards,Duty Manager

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Duty Manager on 19 Nov 2023
Dear Sir/Ma'am,Thank you so much for your feedback and would be a pleasure to have you again.Regards,Duty Manager

10/10 Excellent

Claude

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice comfortable hotel
Stayed 1 night in Nov 2023
Response from Duty Manager on 19 Nov 2023
Dear Claude,Thank you so much for your feedback and would be a pleasure to have you again.Regards,Duty Manager

10/10 Excellent

JAY

Stayed 2 nights in Sep 2023
Response from Duty Manager on 2 Oct 2023
Dear Sir,Thank you so much for your feedback and would be a pleasure to have you again.Regards,Duty Manager

10/10 Excellent

Varun

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Stay in the Heart of City
Amazing stay, near to main market but away from traffic noise
Stayed 1 night in Jul 2023
Response from Duty Manager on 25 July 2023
Thank you so much for your feedback.RegardsDuty Manager

8/10 Good

Nitin, Muzaffarnagar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good food, good ambience
Stayed 1 night in Feb 2023
Response from Duty Manager on 23 Feb 2023
Dear Sir,Thank you so much for your feedback and would be a pleasure to have you againRegards,Himanshu KirarDuty Manager

10/10 Excellent

Manureet

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a very short stay but we were greeted with warmth and
Stayed 1 night in Jan 2023
Response from Duty Manager on 19 Nov 2023
Dear Manureet,Thank you so much for your feedback and would be a pleasure to have you again.Regards,Duty Manager

10/10 Excellent

Nicolas-Derek

Stayed 2 nights in Dec 2022
Response from Team Le Meridien Gurgaon, Delhi NCR on 11 Jan 2023
Dear Nicolas Derek,It was a pleasure to have you stay with us at the Le Meridien Gurgaon, and thank for sharing your feedback with us.I was delighted to learn that our colleagues ensured that your stay was befittingly celebrated. Your feedback is tremendous source of inspiration and satisfaction for all of us.The team and I look forward to welcome you back soon for another memorable stay with us.Warm Regards,Team Le Meridien Gurgaon, Delhi NCR

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from Suman Gahlawat on 24 Dec 2022
Dear Guest,Greetings from Le Meridien, Gurgaon!Thank you for patronizing Le Meridien Gurgaon, and taking the time out to share your experience. We are delighted that we could ensure a comfortable stay during your visit. Our most precious cultural legacy is our commitment to Put People First. It is what brings the best of Marriott to the world. I will personally share your kind words with the team.We look forward to welcoming you back to Le Meridien, Gurgaon.Warm Regards,Suman Gahlawat(General Manager)

10/10 Excellent

arpit

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good property with luxurious looking rooms
Response from Sanjay Gupta (General Manager) on 7 Nov 2022
Dear Arpit, Greetings from Le Meridien, Gurgaon!We would like to take this opportunity to thank you for choosing Le Meridien, Gurgaon! We cherish your comments that laud our service standards in providing exceptional hospitality. I am so pleased to know that you had an amazing experience and thoroughly enjoyed everything.It will be a pleasure to welcome you back for another stay with us in the near future.Warm RegardsSanjay Gupta(General Manager)

10/10 Excellent

Sharad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, courteous staff. Short fair girl at the front desk while me checking in and checking out was very kind and helpful. Service staff was great. Can’t say anything bad about the staff. My next visit to India will be in the same hotel.
Stayed 2 nights in Oct 2022
Response from Duty Manager on 31 Oct 2022
Dear Mr. SharadGreetings from Le Meridien Gurgaon!Thank you so much for sharing your experience with us and having a comfortable stay at our property. We will pass on regards to our team and hope to see you soon.RegardsHimanshu KirarDuty Manager

10/10 Excellent

Arnab

Travelled with group
Loved it
Stayed 1 night in Sep 2022
Response from Sanjay Gupta on 29 Sept 2022
Dear Guest,Greetings from Le Meridien, Gurgaon!I am glad to note that we were able to live up to your expectations and make your experience memorable. We take great pride to note that you loved the genuine care and concern of the team and we left a positive impression on you with our superlative service.We look forward to welcoming you back at Le Meridien, Gurgaon.Warm Regards,Sanjay Gupta(General Manager)

4/10 Poor

Justin

Stayed 1 night in Sep 2022
Response from Rahul on 28 Sept 2022
Dear Justin,Namaste!Please accept my sincere apologies for not living up to your expectations may I request you to please advise what went wrong so that i along with my team can ensure necessary needful can be done to avoid happening same in future.Please feel free to contact us.Regards,Rahul MahindrooFront Office Manager

6/10 Okay

Verified traveller

10/10 Excellent

Kanika

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is good
Stayed 2 nights in Jun 2022
Response from Rahul on 14 June 2022
Thanks for the valuable feedback.

2/10 Terrible

Arul

Stayed 2 nights in Jun 2022

10/10 Excellent

Somya

Liked: Staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Apr 2022
Response from Duty Manager on 7 May 2022
Dear Guest, Namaste! Thank you for your valuable feedback. Regards, Duty Manager

6/10 Okay

Verified traveller

10/10 Excellent

Amit Kumar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful property.
Stayed 1 night in Mar 2022
Response from Team Le Meridien Gurgaon on 21 Mar 2022
Dear Guest, Greetings from Le Meridien, Gurgaon! Thank you for patronizing Le Meridien, Gurgaon, and taking the time out to share your experience. Me and my team are delighted that we could ensure a comfortable stay during your visit. Our most precious cultural legacy is our commitment to Put People First. It is what brings the best of Marriott to the world. We look forward to welcoming you back to Le Meridien, Gurgaon. Warm Regards

10/10 Excellent

Amit

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about the hotel is superb
Stayed 1 night in Feb 2022
Response from Duty Manager on 5 Mar 2022
Thank you for your feedback

10/10 Excellent

Archna

Stayed 1 night in Jan 2022
Response from Sanjay Gupta on 25 Jan 2022
Dear Guest, Greetings from Le Meridien, Gurgaon! Thank you for patronizing Le Meridien, Gurgaon, and taking the time out to share your experience. Me and my team are delighted that we could ensure a comfortable stay during your visit. Our most precious cultural legacy is our commitment to Put People First. It is what brings the best of Marriott to the world. We look forward to welcoming you back to Le Meridien, Gurgaon. Warm Regards, Sanjay Gupta (General Manager)

8/10 Good

danial

Business traveller
Liked: Staff & service, property conditions & facilities
It should be a four-star hotel
Stayed 9 nights in Oct 2021
Response from Duty Manager on 15 Oct 2021
Dear Guest, Thank you for your valuable feedback. Regards, Duty Manager

8/10 Good

AMIT KRISHNA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay .. enjoyable
Stayed 3 nights in Sep 2021
Response from DutyManager on 21 Sept 2021
Dear Guest, Thank you for your valuable feedback. Regards, Duty Manager

8/10 Good

Saurabh

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Sep 2021

8/10 Good

Arpita

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was good. Missed the terrace bar though, as it was closed.
Stayed 5 nights in Aug 2021
Response from Duty Manager on 12 Sept 2021
Dear Guest, Thank you for your valuable feedback. Regards, Duty Manager

10/10 Excellent

Samridhi

Stayed 1 night in Aug 2021

2/10 Terrible

Amit

Liked: Amenities, property conditions & facilities
Disliked: Cleanliness, staff & service
Rooms small,
Stayed 5 nights in Aug 2021
Response from Duty Manager on 16 Sept 2021
Dear Guest, Please accept our sincere apology for the inconvenience caused to you during your stay. Regards, Duty Manager

8/10 Good

Nitin

Liked: Cleanliness, staff & service
Stayed 2 nights in Aug 2021

4/10 Poor

BIPIN

Travelled with family
Disliked: Staff & service
Very bad experience with this hotel
Very bad service staff is very rood food quality is not good
Stayed 2 nights in Jul 2021
Response from Duty Manager on 3 Aug 2021
Dear Guest, Please accept our sincere apology for the inconvenience caused to you during your stay. Regards, Duty Manager

6/10 Okay

Verified traveller

Travelled with family and small children
Disliked: Property conditions & facilities
Nice business hotel for short stay, not recommended for family vacation as there is no activity for kids. Small property compare to other 5star hotels. Rooms are small and not suitable with kids as there is no lock inside bathroom.
Stayed 1 night in Jul 2021
Response from Le Meridien Gurgaon on 2 Aug 2021
Dear Guest We thank you for your feedback & assure you that connective measures would be taken to rectify things which can be attended to immediately. Regards Le Meridien Gurgaon

4/10 Poor

Verified traveller

Travelled with family
Disliked: Staff & service, property conditions & facilities
Staff is not at all courteous. They don't want to cooperate on anything and the only answer to anything the Client wants is a NO
Stayed 1 night in Jul 2021
Response from Duty Manager. on 26 July 2021
Apologized for the Inconvenienced cause

10/10 Excellent

Verified traveller

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my second visit to this hotel and thoroughly enjoyed my stay here. The staff is very helpful and always cater to your needs. The weekends can be a little crowded for buffet breakfasts but the staff do help you out. Special shoutout to Saril from the Latest Recipe restaurant for providing great recommendations. Another special shoutout to Anjali from front desk for arranging everything during my visit.
Stayed 2 nights in Jul 2021
Response from Duty Manager on 19 July 2021
Dear Guest, Thank you for your valuable feedback. Regards, Duty Manager

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is friendly and helpful. Rooms need some bit of updation.
Stayed 1 night in Jul 2021
Response from Duty Manager on 14 July 2021
Dear Guest, Thank you for your valueable feedback. Regards, Duty Manager

2/10 Terrible

Raj Rishi

Travelled with group
Disliked: Staff & service, property conditions & facilities, room comfort
Terrible experience. Not a 5 star property
As soon as we entered the property we could tell that this is not a 5 star experience because there was no bell boy to receive the luggage earlier and when he came, he was very cold to us. Upon security check we were informed that speakers are not allowed in the room which is very absurd. The room allotted to us had a broken tap and upon usage water started leaking from the tap as well as the bathtub. The air conditioner was not working properly. So we had to request for a room change. The staff is highly inexperienced and not at all courteous as you would expect from a 5 star hotel. The wait time for any type of room service is very long, you will have to call at least twice for something as simple as bath towels which would take 30 mins to come. Terrible experience. Would not recommend at all.
Stayed 2 nights in Jul 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021
Response from Duty Manager on 13 July 2021
Dear Guest Thank you for your valuable feedback. Regards, Duty Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is one of the best hotels in the city. The rooms are clean and amenities are best in class. I stayed in a club room so it had the club lounge access although the lounge is not functional now due to COVID-19 but they do provide a happy hour in one of the restaurants. The food is very delicious and you get a wide variety of continental breakfast/lunch/dinner. The hotel also has multiple restaurants/cafe/bar in house. The staff is very polite and helpful. Special shoutout to Saril from the Latest Recipe restaurant for providing great recommendations and Akshay from restaurant team for providig great service. Another special shoutout to Anjali from front desk for arranging the decoration of my room for my first anniversary. The Wi-Fi is great and works on each and every floor. Overall I had a great experience and would love to revisit them.
Stayed 2 nights in Jun 2021
Response from DutyManager on 2 July 2021
Dear Sir / Ma'am, Greetings from Le-Meridien Gurgaon !! Thank you for yours valuable feedback. Regards DutyManager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2021
Response from Duty Manager on 13 July 2021
Dear Guest Thank you for your valuable feedback. Regards, Duty Manager

10/10 Excellent

Sumit

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2021
Response from Sanjay Gupta on 6 Apr 2021
Dear Valued Guest, Delighted to learn that we were able to ensure a more than perfect experience for you. The team and I look forward to your continued visits in future as well. Best regards, Sanjay Gupta General Manager

8/10 Good

Vinay

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
pleasant stay...good for a weekend
Stayed 1 night in Mar 2021
Response from Sanjay Gupta on 6 Apr 2021
Dear Valued Guest, Delighted to learn that we were able to ensure a pleasant experience for you. The team and I look forward to your continued visits in future as well. Best regards, Sanjay Gupta General Manager

6/10 Okay

Karan

Poor housekeeping
Hotel is well maintained and so are the rooms.However there was strong food smell on the entire 4th floor which was very discomforting.The ventilation system needs to be checked.
Stayed 3 nights in Feb 2021
Response from Duty Manager on 25 Feb 2021
Dear Guest, Thank you for your valuable feedback and we would like to apologize for the inconvenience caused to you. Regards, Duty Manager

10/10 Excellent

karan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2021
Response from DutyManager on 25 Feb 2021
Thank you so much for your valuable feedback.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2021
Response from Duty Manager on 12 Mar 2021
Thank you for your valuable feedback

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2021
Response from nitekap on 23 Feb 2021
Thank you

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2021
Response from Duty Manager on 1 Mar 2021
Dear Guest, Thank you for your valuable feedback. Regards, Duty Manager

10/10 Excellent

Verified traveller

Response from Nitesh Kapur on 1 Feb 2021
Thank You

8/10 Good

Verified traveller

Stayed 1 night in Jan 2021
Response from Nitesh Kapur on 5 Jan 2021
Dear Guest We are glad you enjoyed your stay at the hotel. Regards Le Meridien Gurgaon