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Reviews of Comfort Suites New Bern near Cherry Point

2.5 out of 5
Comfort Suites New Bern near Cherry Point
1006 Old Cherry Point Rd, New Bern, NC

Reviews

7.8

Good

Rating 10 - Excellent. 325 out of 825 reviews" "
Rating 8 - Good. 267 out of 825 reviews" "
Rating 6 - Okay. 113 out of 825 reviews" "
Rating 4 - Poor. 64 out of 825 reviews" "
Rating 2 - Terrible. 56 out of 825 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

2/10 Terrible

Wendy

Disliked: Property conditions & facilities
Stayed 4 nights in Apr 2024

2/10 Terrible

Richard, Newport

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
After checking in I was informed that the elevator did not work. My wife & I both have mobility issues so climbing the stairs to the 2nd floor was quite a battle. The pool was out of order & the guest laundry was also out of order. I will never stay at a Comfort Inn again. I mean NEVER!!!
Stayed 2 nights in Apr 2024

4/10 Poor

Shante'

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
This hotel needs to be renovated, in room the rugs were stained, the door was getting into the room was broke. The elevator was having technical problems. They offered free breakfast but there was no free breakfast. Thank God I only stayed one night.
Stayed 1 night in Apr 2024

8/10 Good

Cindy

Travelled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
The staff was really helpful and nice. The breakfast was really good and well prepared.
Stayed 4 nights in Apr 2024

10/10 Excellent

Keaton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024

6/10 Okay

Thom

Travelled with partner
Disliked: Property conditions & facilities
Not knowing the area we picked the hotel on price and photos. Average in every way. Hotel is currently behind some big road construction. If I were doing it again I would pick somewhere closer to the downtown area.
Stayed 2 nights in Feb 2024

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Still has a "new" feel and look. Spacious rooms and very clean. Definitely an excellent choice
Stayed 2 nights in Mar 2024

10/10 Excellent

Rowena

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near airport
Stayed 3 nights in Mar 2024

8/10 Good

Wendy, Nottingham

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Indoor pool was freezing cold. Our room key didn’t work on 2 different occasions requiring us to return from 4th floor room to lobby via the stairs since the elevator was so slow. But the room and property were very clean, very comfortable bed and mostly friendly staff!
Stayed 2 nights in Mar 2024

6/10 Okay

Todd

Disliked: Cleanliness, staff & service, property conditions & facilities
Not very clean, the elevator did not work the second day, and we had to carry bags up 3 flights of stairs, and the worst was the at our convention in the city, apparently everyone was trying to leave the hotel about the same time and we had NO HOT WATER the last morning, it was no fun to take a cold shower in preparation for a day long conference.....poor....
Stayed 3 nights in Mar 2024

10/10 Excellent

Sammy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a issue with first room but staff working was quick to fix it
Stayed 3 nights in Mar 2024

10/10 Excellent

Elaine

Stayed 1 night in Mar 2024

4/10 Poor

James

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The toilet had pubic hair on the underside of the seat and one of the comforters had a very large stain. The room door would not lock when leaving. Will not stay at the hotel ever again.
Stayed 1 night in Mar 2024

10/10 Excellent

Tashala

Stayed 2 nights in Feb 2024

10/10 Excellent

Lars

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff…!
Stayed 3 nights in Feb 2024

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Pleasantly unexpected interior.
Stayed 1 night in Feb 2024

10/10 Excellent

Deandre

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a reasonable rate and clean.
Stayed 1 night in Feb 2024

4/10 Poor

James, Oak Ridge

Business traveller
Liked: Staff & service
Disliked: Cleanliness
Staff was okay, but bathroom was haphazardly wiped down with streaks on countertop and chrome fixtures
Stayed 1 night in Jan 2024

8/10 Good

Abel

Stayed 1 night in Jan 2024

4/10 Poor

Anne

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Talaya Petteway ~ Front Desk Supervisor on 14 Jan 2024
Dear Anne,Thank you for reviewing your stay.

6/10 Okay

Juanita

Business traveller
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Nice building, but checked in first room was musty and behind toilet was rusted on floor from water leak, no sink stopper (very tasteless, room carpeting has large red spots. Went down stairs to switch rooms to room 204 and that room was not musty but smelled sour, metal pieces on sink were missing and no sink stopper. They had no more rooms so I was switched back to the better room 312. They apologized, but that’s no excuse for the property being this poor kept. I always book here when needed, bit that was the last stay ever. You have to do better.
Stayed 1 night in Jan 2024
Response from Talaya Petteway ~ Front Desk Supervisor on 14 Jan 2024
Dear Juanita,Thank you for reviewing your stay. I apologize for the issues you experienced. Upon informng the staff of your disatisfaction with the two rooms, we offered to cancel your reservation free of charge. You declined our offer and decided to stay. I do hope in the future in the future you find a property that suits your needs.

8/10 Good

Thomas

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Great breakfast but wifi was poor
Stayed 6 nights in Dec 2023
Response from Talaya Petteway ~ Front Desk Supervisor on 14 Jan 2024
Dear Thomas,Thank you for reviewng your stay.

10/10 Excellent

W Clarke

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Courteous efficient staff. Super breakfast.

10/10 Excellent

Kimberly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice one night stay
We arrived a little early so we waited about 10 minutes. The housekeeper was still in our room when we arrived. The room was clean, no problems there. The fridge worked (freezer section too) but the coffee maker was in the bathroom. Didn't really care for that. Was able to get bedding for the sofa bed and had plenty of towels. The shower worked well and was pretty spacious. Was disappointed with breakfast as the term "hot deluxe breakfast" was used, amd it was continental at best. They have a waffle maker, but nothing else besides cereal, oatmeal, nutrigrain bars, and fruit.
Stayed 1 night in Dec 2023
Response from Talaya Petteway ~ Front Desk Supervisor on 14 Jan 2024
Dear Kimberly,Thank you for the positive review.

6/10 Okay

Joanne

Travelled with family
Liked: Staff & service
Our last morning when i went to the bathroom and turned on the light...guess what ran under the sink..the only one i saw on our 4 night stay...the bathroom was the worse as the outlets didnt even work..so no night light in there. On a good note..it had a sofa and not just a chair. Staff was very nice and a good breakfast.
Stayed 4 nights in Dec 2023
Response from Talaya Petteway ~ Front Desk Supervisor on 3 Jan 2024
Dear Joanna,Thank you for reviewing your stay.

2/10 Terrible

Allen

Disliked: Cleanliness, staff & service, property conditions & facilities
Response from Talaya Petteway ~ Front Desk Supervisor on 3 Jan 2024
Dear Allen,Thank you for reviewing your stay.

10/10 Excellent

QINGCHUAN, Wilmington

Liked: Cleanliness, amenities
Stayed 1 night in Dec 2023
Response from Talaya Petteway ~ Front Desk Supervisor on 3 Jan 2024
Dear Qingchuan,Thank you for the positive review.

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2023
Response from Talaya Petteway ~ Front Desk Supervisor on 3 Jan 2024
Dear Cheryl,Thank you for the positive review.

10/10 Excellent

Amy

Stayed 9 nights in Dec 2023
Response from Talaya Petteway ~ Front Desk Supervisor on 14 Jan 2024
Dear Amy,Thank you for the positive review.

6/10 Okay

RHONDA L

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Dec 2023
Response from Talaya Petteway ~ Front Desk Supervisor on 3 Jan 2024
Dear Rhonda L,Thank you for reviewing your stay.

4/10 Poor

Linda and Glenn

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
We found 2 dead roaches as soon as we entered the room. Then the next morning, my husband found a small live one in the bathroom. The next day my husband saw another live one in our room. It’s a nice hotel with a friendly staff, but that issue should have been solved way before now because of prior complaints. We’ll stay somewhere else even though that hotel is convenient to my mom who lives nearby.
Stayed 2 nights in Dec 2023
Response from Talaya Petteway ~ Front Desk Supervisor on 3 Jan 2024
Dear Linda and Glenn,Thank you for reviewing your stay. I apologize for the issues your experienced. I will be sharing your review with our maintenance and housekeeping staff to ensure future guests have a more enjoyable stay.

10/10 Excellent

India

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay and great value!
The location was great in proximity to New Bern and all the shopping and restaurant venues. The actual location itself doesn’t have a great view and is surrounded by construction right now but that did not deter us. The neighborhood felt safe. The hotel itself was well kept and inviting. Our room was two queen beds with a clinch bed and was spacious enough. The breakfast was good with many hot and cold options. The staff was kind and very accommodating. It was also a good value when comparing to other properties. If I had any suggestions it would be to offer some type of padding for the couch bed mattress as that was a little rough.
Stayed 2 nights in Dec 2023
Response from Talaya Petteway ~ Front Desk Supervisor on 3 Jan 2024
Dear India,Thank you for the positive review. I am glad you enjoyed your time spend at our property.

6/10 Okay

David

Disliked: Cleanliness, staff & service
Stayed 3 nights in Dec 2023
Response from Talaya Petteway ~ Front Desk Supervisor on 3 Jan 2024
Dear David,Thank you for revewing your stay.

4/10 Poor

David

Travelled with family
Disliked: Cleanliness
We had two rooms and the bathrooms did not look like they have been cleaned well. The facility was nice but was not well maintained.
Stayed 1 night in Dec 2023
Response from Talaya Petteway ~ Front Desk Supervisor on 3 Jan 2024
Dear David,Thak you for reviewing your stay. I apologize for the issues you experienced. I will be passing your comments along to our maintenance and housekeeping department to improve the quality of stay for future guests.

4/10 Poor

Alberta Y

Stayed 3 nights in Nov 2023
Response from Talaya Petteway ~ Front Desk Supervisor on 3 Jan 2024
Dear Alberta Y,Thank you for sharing your experience while staying at our property.

8/10 Good

Shirley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Talaya Petteway ~ Front Desk Supervisor on 3 Jan 2024
Dear Shirley,Thank you for reviewing your stay.

4/10 Poor

dawn

Travelled with partner
Liked: Staff & service
Carpet needs to be cleaned asap. Internet not reliable. Our phones had to be constantly checked if we were on WiFi. Shower is terrible, not enough water pressure. Breakfast was good.
Stayed 3 nights in Nov 2023
Response from Talaya Petteway ~ Front Desk Supervisor on 3 Jan 2024
Dear Dawn,Thank you for reviewing your stay. I apologize for the issues you experienced during your time at our property.

8/10 Good

Thomas A Cale

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 2 nights in Nov 2023
Response from Talaya Petteway ~ Front Desk Supervisor on 3 Jan 2024
Dear Mr.Cale,Thank you for the positive review.

10/10 Excellent

david

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was spacious..clean..very comfortable.
Stayed 1 night in Nov 2023
Response from Talaya Petteway ~ Front Desk Supervisor on 14 Nov 2023
Dear David,Thank you for the positive review.

10/10 Excellent

ROGER

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was nice to get a call asking is everything ok
Stayed 1 night in Nov 2023
Response from Talaya Petteway ~ Front Desk Supervisor on 14 Nov 2023
Dear Roger,Thank you for reviewng your stay. Im glad you enjoyed your time at our property.

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities
Our stay was very pleasant. We flew in from Colorado for a family funeral and our stay at your hotel made it easy on us. Thank you!
Stayed 3 nights in Oct 2023
Response from Talaya Petteway ~ Front Desk Supervisor on 14 Nov 2023
Dear Sharon,Thnak you for the positive review. I am glad you and your enjoyed your time at our hotel.

10/10 Excellent

Kathy

Stayed 2 nights in Oct 2023
Response from Talaya Petteway ~ Front Desk Supervisor on 14 Nov 2023
Dear Kathy,Thank you for the positive review.

10/10 Excellent

Sean

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
the hotel was clean and seemed vrey new, it was quiet and the room was fantastic
Stayed 1 night in Oct 2023
Response from Talaya Petteway ~ Front Desk Supervisor on 23 Oct 2023
Dear Sean,Thank you for the positive review.

10/10 Excellent

Theresa

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice 2 day stay
Quiet relaxing stay. Bed was comfortable & hotel was clean. Friendly staff. Breakfast good.
Stayed 2 nights in Oct 2023
Response from Talaya Petteway ~ Front Desk Supervisor on 23 Oct 2023
Dear Theresa,Thank you for the positive review.

8/10 Good

Margaret

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient to in town of New Bern. We stayed in a room with king size bed and pull out sofa. Very spacious. We went to wedding at Amelia Grove and this hotel was 10 minutes away.
Stayed 2 nights in Oct 2023
Response from Talaya Petteway ~ Front Desk Supervisor on 23 Oct 2023
Dear Margaret,Thank you for the positive review.

10/10 Excellent

Phyllis

Liked: Cleanliness, staff & service, property conditions & facilities
Access from the highway was difficult.
Stayed 1 night in Oct 2023
Response from Talaya Petteway ~ Front Desk Supervisor on 11 Oct 2023
Dear Phyllis,Thank you for reviewing your stay.

8/10 Good

mary

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Room was very nice and clean. Only problem I had with the room were the roaches. I saw 4 in the 5 nights we stayed. Would have moved to a different hotel but didn’t really have the spare time to move was there because of a medical emergency
Stayed 5 nights in Sep 2023
Response from Talaya Petteway ~ Front Desk Supervisor on 29 Sept 2023
Thank you for revewing your stay.

8/10 Good

Annie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Talaya Petteway ~ Front Desk Supervisor on 23 Sept 2023
Dear Annie,Thank you for reviewing your stay.

6/10 Okay

Danielle

Travelled with family
Liked: Room comfort
I have stayed at this hotel plenty of times when I come visit family. The phone did not work in the room which was strange to me and left me feeling uneasy. Just with the state of things in the world these days; it didn't make me feel very safe.
Stayed 1 night in Sep 2023
Response from Talaya Petteway ~ Front Desk Supervisor on 23 Sept 2023
Dear Danielle,Thank you for reviewing your recent stay.

6/10 Okay

Edward, Midlothian

Liked: Cleanliness, staff & service
Overall it's okay but the bathroom condition was a little shabby and the area around it is kind of run down, although there was a restaurant with good food in walking distance. The staff was helpful however in assisting with printing some needed documents. There are bed and breakfasts in New Bern that are a much better value for the money overall.
Stayed 1 night in Jul 2023
Response from Talaya Petteway ~ Front Desk Supervisor on 23 Sept 2023
Dear Edward,Thank you for reviewing your stay. I will be sharing your comments to staff members to ensure future guests have a more enjoyable experience.