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Reviews of Green Island Resort

4 out of 5
Green Island Resort
Via Cairns, Green Island, QLD

Reviews

9.2

Wonderful

Rating 10 - Excellent. 206 out of 292 reviews" "
Rating 8 - Good. 66 out of 292 reviews" "
Rating 6 - Okay. 8 out of 292 reviews" "
Rating 4 - Poor. 7 out of 292 reviews" "
Rating 2 - Terrible. 5 out of 292 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

7.8/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Renee

Travelled with partner
Liked: Cleanliness, staff & service
Beautiful island but incredibly overpriced for what it is. The rooms are tired, without basics like a couple of champagne glasses or a wine knife, We had electrical items that didn’t work. $38 for a buffet breakfast which was really basic and fairly tasteless and you could not order a proper coffee with breakfast.. A budget coffee machine that can’t make a flat white and no decaf coffee anywhere on the island. We were directed to the instant coffee sachets. You can have black coffee, black coffee and black coffee from the self service machine that looks like it was made in the 80’s, even though there is a barista coffee machine behind the bar, it was refused. Who doesn’t want a good coffee on the morning? Absolute bonuses- sunset drinks on the jetty, great dive instructor, beach and location, quiet and ambient evening once everyone goes home. Staff were welcoming and friendly and dinner was off the hook amazing. Must have the barramundi spring rolls and kangaroo. Our dinner was absolutely worth every cent! All in all a great stay but just overpriced for the stay and breakfast. .
Stayed 1 night in Jan 2024

10/10 Excellent

Elisabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were incredible - answered all of our questions.
Stayed 1 night in Jan 2024

2/10 Terrible

Thomas

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Really run down room. Broken blinds couldn’t keep sun out. What you guys are charging a night needs a major revamp for that price. The island needs some TLC. Should of stayed at Fitzroy island.
Stayed 2 nights in Oct 2023

10/10 Excellent

Jurate

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Was good experience.
Stayed 1 night in Sep 2023

10/10 Excellent

mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Marine life was wonderful. Marine land and Melanesia were good. Amazing to see crocs up soo close. Room was excellent, food was very good. Bigger or changing menu would have been nice. Very expensive place to visit but also a very nice place.
Stayed 4 nights in Sep 2023

8/10 Good

Jen

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jul 2023

8/10 Good

Maria

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Very pretty island, would visit again.
Stayed 1 night in Jul 2023

8/10 Good

James

Travelled with family
Liked: Cleanliness, staff & service
We stayed at Green Island Resort for 2 nights (family of 4, 2 kids aged 8 and 10). Things we loved: Hotel staff was helpful and friendly , Dive Shop was great in getting us snorkeling gear, Snorkeling was fantastic, both on the beach side and the jetty side. Things we disliked: Room was old, plaster on ceiling in bathroom was cracked and crumbling, whole room smelled very musty. Food situation is not ideal. We were not prepared for the exorbitant prices for basic food. For example, a tray of chips costs $15. Dinners in the $50 range equivalent to what you would get in Cairns for $25. So, basically, assume you will pay about double for food, and you have no choice, no other food options. I am not blaming the resort for this, it is a remote location where it is much more expensive to deliver the food, limited number of customers, etc, but just be prepared for it. Finally, a few of the things we had hoped to enjoy were not available to us, specifically the glass bottom boat, and the kayaks. The glass bottom boat was all booked up for the times we tried to get, and since we were only there 2 nights, we werent as flexible either. Again, not the resorts fault, but I would suggest booking a time as soon as you arrive to be sure to get on. Kayaks not available the whole time we were there, we were told the tide was too low, which makes sense, but it was just a bummer. Overall we enjoyed our visit though.
Stayed 2 nights in Jun 2023

4/10 Poor

Nick

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Service is done by backpackers - lazy! Food is below average and Uber expensive. This resort is way over priced - they seriously need to lift their game.
Stayed 2 nights in Apr 2023

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2023

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Delightful 1 night stay. Id go back. Not sure for more than 1 night. But perfect for a night. Dinner was splendid. Far better than we expected. Delicious for an islans restaurant. Breakfast satisfactory and hotel manager very empathetic with a bit of an issue we encountered with work at home - and did whatever she could to help us resolve it. Room was comfy, tidy and as youd expect. Mint place
Stayed 1 night in Mar 2023

4/10 Poor

shaun

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
This property is ideal for a day trip but therein lies its downfall. We didn't expect it to be full of day trippers we expected (at the price point of >£400/night) more of a tranquil and relaxing environment. It is sell sell sell from the moment the ferry departs to when it arrives at the island. Because of the volume of day trippers the food outlets can't cope so there is extensive wait times, again not what is expected. The accommodation is okay but slightly dated and in need of repairing some areas. All in all not a good experience for us, so much so we returned to the mainland after only one night cutting our stay short, the staff dealt with this very well it has to be said.
Stayed 2 nights in Mar 2023

6/10 Okay

Simon De Vos

Travelled with family
Liked: Cleanliness, room comfort
Beautiful island, decidedly average hotel
Amazing island. Could be incredible hotel too with real eco credentials but felt more like a commercial enterprise that had lost its way. Hotel average. Pub standard food. Signature dish (seafood platter) came with no bread or sauces - for $125 this is poorly thought out and showed little thought for the customer. Hotel oversells itself and facilities -eg ‘sumptuous dining’ and no windsurfing at all (due to insurance issues) despite still advertising on the website. Most staff transient and not sure of how things worked despite trying their hardest. Honestly I think the hotel has struggled to re-start post lockdowns and presumably trying to make money back with minimal expenditure. Sorry to not be more positive but this is honest. Should really still be on a re-start deal as not fully functioning at the level promised.
Stayed 4 nights in Jul 2022

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, staff & service
Expensive, but the rooms are wonderful, very new clean and well appointed. Great pool and bar and easy to book snorkle, fins etc. Staff amazing and helpful. We loved the experience and being pampered by the wonderful staff. The Chef is top class, some of the best food you will enjoy.
Stayed 1 night in Jan 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would book again straight away!
Wholeheartedly recommend staying at green island! Spend the extra money and stay 2-3 nights instead of a day trip! Never have been so well looked after! Absolutely brilliant and relaxing & the wildlife is amazing!!
The private pool for guests
Stayed 2 nights in Jan 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely gorgeous place. Too bad that it gets a bit crowded during the day. After 4 o'clock, when all the day visitors leave, the island is a true paradise.
Stayed 3 nights in Dec 2019

8/10 Good

Verified traveller

Stayed 6 nights in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities
Accommodation was a high standard. Some staff were outstanding, others poor .
Stayed 3 nights in Aug 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was great, and the staff was very friendly.
Stayed 1 night in May 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was deserted after 4pm and it was like being on your own private Island. But, between 10am and 4pm it was way too crowded with day trippers.
Stayed 3 nights in Mar 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Accommodation secluded in amongst the trees was nice with the private resort pool
Stayed 3 nights in Mar 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay on the resort. It’s very touristy during the day but worth it when the crowds leave for the evening. We booked during the wet season so it wasn’t as worth the price due to weather. Be careful walking around when it’s wet as all the walkways and stairs get very slippery. My husband and I both fell while walking around the resort since the wood walkways and stairs have no grip to them.
Stayed 1 night in Jan 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All good, rooms were clean and comfortable. Fun activities. Friendly staff.
Stayed 2 nights in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just what we wanted and needed to end a long stay in the country for family.
Stayed 3 nights in Jan 2019

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018

10/10 Excellent

Stuart

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2018

10/10 Excellent

John, Adelaide, SA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a great stay at Green Island and the location, hotel and staff were all fantastic. Some reviewers feel that the influx of day trippers was a detraction, but our experience was that there were plenty of places to enjoy lying on the beach during the day that were almost deserted and so were quiet and peaceful. Also the sunset drinks was an excellent way to celebrate the departure of the masses and regain the tranquillity of the island for those lucky enough to be staying at the resort. Wandering along the jetty with a glass of bubbles in hand spotting turtles, stingrays and shovel nosed rays while watching the sun set was a real pleasure. The snorkelling near the jetty and off the patrolled beach, while certainly not pristine environments, was varied and interesting, and being able to get there via a short walk was exactly what we were looking for. We went to one or both every day during our six day stay and it never got boring as there was always something new to see. Watching a large turtle complacently grazing as we swam past never ceased to amaze. We took two trips on the snorkelling boat at the island and the coral was really wonderful at both sites we visited. We also took an outer reef trip, and whilst it was sad to see the extent of damage from bleaching, there were lots of fish (including a reef shark or two) and areas of beautiful coral so it's definitely worth doing.
Stayed 6 nights in Oct 2018

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing place and staff members, special thanks to Eason that made my first diving experience unforgettable ! His serenity helped me to relax and enjoy this moment, I warmly recommend this place, my husband and I really felt as guest and not only customers, the young lady with curly hair at the breakfast even remembered our room number, that are details that make the difference
Stayed 2 nights in Sep 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy way to visit a GBR island
Green island is a lovely rainforest covered island close to Cairns with v good guest facilities ,decent food & easy access to diving,etc.,Lots of day trippers but they cause no hassle for guests ,great for a few nights .
Stayed 4 nights in Jul 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018

6/10 Okay

Bron, Central Coast NSW

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Poor quality bedding
Staff were lovely. Beds and pillows poor quality. Too many day tourist. No seperation of beach facilities for residents and day trippers. Area designated for snorkling near beach, coral damaged and area too crowded with day trippers. Definitely would not recommend, spend your money on an island further away.
Stayed 2 nights in Jul 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Island resort with lovely rooms and great snorkeling
Stayed 3 nights in Jul 2018

10/10 Excellent

Barbs, Brisbane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018

8/10 Good

Jade

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Resort is lovely! Food at restaurant was a real surprise, beautifully presented and delicious. Island gets pretty overrun during the day with day-trippers - but the early mornings and evenings are so nice and peaceful. Only thing we didn't like about our room were the fact that there were two double beds, rather than one queen or king - for a tall couple the bed is a bit small (we ended up pushing them together!)
Stayed 3 nights in May 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Great history and very attentive staff
The smell of the bird droppings around the island is terrible. the only place you can get dinner the food is only ok. The options are limited as the menu doesn't change. If it rains there is literally nothing else to do. The island and the wildlife are beautiful.
Stayed 2 nights in Jan 2018

10/10 Excellent

glenda, rockhampton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A little bit of heaven.....after day trippers left
I couldn't fault our experience of Green Island , from checkin to checkout, prompt professional service, comfort, great nights sleep, and a restaurant menu to die for, well done!
Stayed 1 night in Nov 2017

6/10 Okay

Verified traveller

Green Island
Great location, but the property is a bit dated--could use a refresh. Beds were not the most comfortable. However, the location is wonderful, and the staff was very good.
Stayed 2 nights in Jun 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything is so good!
Stayed one night in green island. The island itself is quite small and the most beautiful part of the island is once all the day visitor left the park. We saw 4 turtles, 1 shark and lots of fishes!! Love every single bit of the island and recommend others to stay!
Response from . on 16 June 2017
Thank you

2/10 Terrible

Catherine, London

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Shabby, Disappointing, Overrated Resort
If you are thinking of visiting the Great Barrier Reef, which is a very special place, then give Green Island a wide berth. We stayed there for two nights and very much wished we hadn't. Hoards of tourists overrun the island during the day: up to 1,000 people on an island that takes little more than 20 minutes to walk around. The central touristic area is awash with nasty food options to cater for the crowds. After extensive queueing, we received simply disgusting food. At 4.30 pm the last boat departs and peace descends on the island, which is lovely. However, there is only one restaurant left open for resort guests that is expensive, badly run and dirty (watch out for bird poo). We had an argument regarding a significant wait for food on our first night and were completely mismanaged by staff. After that we ordered room service. A better option (despite being the same kitchen) but it closes around 10.00pm rather than the stated 10.30pm with no other food/drink options after this time. From twilight, the resort is overrun with large rats - a nasty experience walking around. Many items within the resort are broken - washing machines, remote controls. There is an overall air of neglect. Our issues were extensive but there isn't the space here to mention them all. The managing companies are banking on people's desire to visit the reef with no care or thought to the actual experience. Sort it out Quicksilver and Reef Adventures. Take note Tourism Queensland.

10/10 Excellent

Sara, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Island getaway
This resort was such a great experience! Even getting to spend just one night here was so memorable! We were so happy we opted to spend the night instead of just having a day trip here. The price included the boat ride there and back which was convenient. The sunset drinks on the beach were lovely. The room was spacious and clean. We loved to snorkel off the beach and felt like VIP walking up and getting equipment handed to us with no problem or charge as a resort guest. Overall, lovely stay!

10/10 Excellent

Jenny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Getting close to nature in style
We loved our stay overnight on the Island. Truly beautiful surrounds, scenery, prolific marine life. Plenty of activities included in the tariff. Superb transfer to and from the island in a modern and fast catamaran. The birdlife and rainforest aspect was fantastic. Once the day trippers had left, the experience really lifts up another level, and you feel very privileged to be enjoying this amazing place. Could not fault the staff, they were all friendly and helpful. The room was beautifully appointed and very comfortable. The outdoor decked area was right beside the rainforest edge. The whole experience felt like an adventure with a luxury feel. The restaurant was excellent and the menu enticing. Will definitely return to this little paradise on the Great Barrier Reef.

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful location. Amazingly tranquil when day visitors to Green Island leave.

8/10 Good

Anill, Seattle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing and fun
Loved the included activities. Night walks, fish feeding, snorkelling right off the beach.

10/10 Excellent

NICK , SYDNEY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great spot, shame about the day trippers
What a great experience, the resort was well cared for on a pristine Australian island. We were treated to evening complimentary drinks, snorkel, beach use and an amazing 5 star restaurant on the world famous great barrier reef. I would like to thank the resort for all their effort including a room upgrade, having stayed 3 nights, I could definately have stayed 5! From 9am - 430pm you do share the island with the day trippers but this can also make for quite a sporty day of 'people watching'. Certainly recommend a couple of nights stay in a lovely resort in a very special part of the world.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
The hotel was nice, but the bar and restaurant service left a lot to be desired.

10/10 Excellent

VS, Sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great resort, unique experience
Enjoyed my stay. Everything is well organised. Food is tasty. The best is before the first boat arrives and after last boat leaves. You have the whole island for yourself. This is something day trip can't offer.

10/10 Excellent

Alex , Melbourne, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Coral reef paradise
This is an absolute paradise for snorkeling - there are beautiful corals and abundance of sea life. No experience of snorkeling needed to be totally impressed the corals start from the very footsteps of the bungalows. The second thing remarkable about this place is a surprisingly good restaurant of high cuisine. The prices are just a small fraction of what could be expected for such a quality in a capital cities. The accommodations are clean and comfortable and the staff is helpful. On the down side is that the island is quite busy between 10am and 4pm because of all those day visitors but between those hours a few "house guests" feel like having a private island all by themselves.

8/10 Good

Gillian, Oxford

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel - great snorkelling
Great stay at this hotel, we stayed for 3 nights as part of a Queensland tour

10/10 Excellent

Bradlee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort