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Clean and quiet
Seriously worn out uneven bed.
$11/night parking.
steve
Stayed 1 night in Feb 2024
Response from Sam on 13 Mar 2024
Thank you so much for staying with us. I am very sorry to hear that you did not like our beds. We do charge for parking in order to ensure that every guest receives a parking spot and a safe place to park their vehicle.
We are so happy to see that you enjoyed your stay with us! We hope to see you again in the future.
6/10 Okay
Lourdes
Travelled with family, Business traveller
18 Dec 2023
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Good hotel for families! It is in a great location in Main Street where everything is at walking distance. The front desk person was very nice to us. What I was disappointed was that the hotel needs a remodel. It is old and smells old or something. It was hard to be in the room with that smell. You can hear people from everywhere around the room and it was impossible to sleep. No sound proof at all! We enjoyed the pool and hot tub though.
I know we can’t control other guest. But when I called the front desk to report the guest above my room was ridiculously loud, the front desk took car of it immediately. Was a good stay.
Marsha
Stayed 1 night in Nov 2023
Response from Sam on 14 Nov 2023
Thank you for your feedback! I am sorry to hear that the guests above you were loud. I am happy to hear that our front desk was able to help. We hope to see you again in the future!
Thank you for your response! We are so happy to see that everything went well with your stay! We hope to see you again.
8/10 Good
Steve
7 Oct 2023
Liked: Cleanliness, staff & service
Clean hotel, but overpriced. Three says later stayed in another hotel that was newer for half the price.
Steve
Stayed 1 night in Sep 2023
Response from Sam on 8 Oct 2023
Thank you for your feedback! I am glad to hear that you enjoyed your stay. I will say that you did stay with us during one of our busier times so our rates are higher than normal. We hope to see you again in the future!
Great location. They charge for parking. Supposedly a hired company patrols it. Bed is a bit hard. Nice bathroom. Decent breakfast.
Linda
Stayed 2 nights in Sep 2023
Response from Sam on 18 Sept 2023
Thank you for your feedback! We are happy to see that everything went well with your stay. We hope to see you again in the future!
6/10 Okay
Maia
5 Sept 2023
Liked: Cleanliness, staff & service
I expected much more for the cost of the stay.
The walls are thin so we could hear guests in surrounding rooms and we could hear the swimmers in the pool below us, and outside in the hot tub.
The room wasn’t adequately stocked for 2 nights for 3 people. 2 washcloths and one bar of soap, and an empty gel pump in the shower. There was no ice in the ice machine.
House keeping came by at 8 am on checkout day (checkout isn’t until 12). The bar that is advertised isn’t even in the same building. It’s in hotel across the street.
For half the price, MAYBE this would be adequate.
Maia
Stayed 2 nights in Sep 2023
Response from Sam on 5 Sept 2023
Hello! Thank you for taking the time to leave us some feedback. I am sorry to hear that the sat was not up to your standards. I will make sure to address the noise issue with our maintenance team to see if there is something that we can do help dampen the noise. As well I will speak with house keeping and make sure that they are adequately stocking the rooms. Marlos Lounge is shared between our properties for all guests to use. I am sorry that it is across the street but we did want to help provide another amenity for all of our guests to use. Hopefully your future travels bring you back our way to make up for the stay.
We have stayed multiple times at this hotel and it is a great location for dining and events. The increased cost and the parking fee and parking tax are making it less and less desirable for a weekend getaway.
Jenny
Stayed 1 night in Jul 2023
Response from Sam on 22 July 2023
Thank you for staying with us! And thank you for your feedback on our property. Unfortunately parking has gone up but it help provide a better stay for all guests.
Alexa, the front desk manager when we arrived, understood the problem with our room we pointed out to her, and moved us to a different one, no hassle.
Sandra
Stayed 1 night in Jul 2023
Response from Sam on 15 July 2023
Thank you for staying with us! I am happy to hear that everything went well with your stay! I will make sure to let Alexis know that she did a good job. We are excited to see you again in the future.
The air conditioning could
Have been a little cooler. The room stayed a bit warm even though it was set on 66
Lanea
Stayed 1 night in Jul 2023
Response from Sam on 6 July 2023
I am sorry to hear that the A/C was not working properly during your stay. We will make sure to address it. But we are happy to hear that everything else in stay was good. We look forward to seeing you again!
8/10 Good
Vicki
3 July 2023
Liked: Cleanliness, staff & service, room comfort
Very convenient to everything in downtown.
Vicki
Stayed 2 nights in Jun 2023
Response from Sam on 6 July 2023
Thank you for your response! We look forward to seeing you again!
Going to a concert at the Avalon, we didn't want to deal with parking so booked a room at the Fairfield. The room was clean, comfortable, area was secure, and walking to and back from the Avalon was wonderful stretching before sitting and then sleeping.
Bev
Stayed 1 night in Jun 2023
Response from Sam on 2 July 2023
We are so happy to hear that you enjoyed your stay! We look forward to seeing you again!
Would be nice to have usb connections in the room to easily charge electronics
Pat
Stayed 1 night in Jun 2023
Response from Sam on 30 June 2023
Thank you for your feedback! We will look into USB ports in the rooms. We look forward to seeing you again!
6/10 Okay
joseph
Travelled with family
16 June 2023
Liked: Cleanliness
Disliked: Property conditions & facilities
Property is very conveniently located downtown walking distance to many shops restaurants. Girl checking us in was more concerned about our service dog then she was about providing good customer service experience. Seemed to be an issue. Junior suite was large and had everything we needed. Colorado National Monument is minutes away.
joseph
Stayed 2 nights in Jun 2023
Response from Sam on 1 July 2023
Thank you for your response. We will speak to our desk agent about this. Happy to hear that everything about the room was good!
There was a lg drywall patch in the ceiling in the bathroom that had not been painted as well as mold on the ceiling in the bath. Also hair all over the floor in the bath. For what i paid per night i expected better. When i me tioned it at the front desk, the comment was im sorry but there is nothing i. an fo about it since i had booked my room through expedia.
Steve
Stayed 2 nights in May 2023
Response from Sam on 1 July 2023
Thank you for your feedback. We are sorry to hear that the room was not up to standards. We will speak to our housekeeping and maintenance staff about the room. We look forward to seeing you again!
There was bed bugs in my bed did not sleep well. Kept getting awake by those bugs, but will return and hope this was a one time thing.
Mary Helen
Stayed 7 nights in May 2023
Response from Sam on 1 July 2023
We are very sorry to hear about the bed bugs. We will go in and make sure that there are no more bugs. We have an exterminator come once a month or as needed if more so that we can assure that there are no bugs in the rooms. Thank you for your feedback! And we hope to see you soon!