Superior 2 Bedroom Ocean View Apartment | Living area

Reviews of ULTIQA Beach Haven At Broadbeach

4 out of 5
ULTIQA Beach Haven At Broadbeach
1 Albert Avenue, Broadbeach, QLD

Reviews

8.8

Excellent

Rating 10 - Excellent. 392 out of 754 reviews" "
Rating 8 - Good. 253 out of 754 reviews" "
Rating 6 - Okay. 68 out of 754 reviews" "
Rating 4 - Poor. 31 out of 754 reviews" "
Rating 2 - Terrible. 10 out of 754 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.2/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

naz

Stayed 4 nights in Jan 2024
Response from Team ULTIQA on 21 Jan 2024
Hi Naz,Thank you so much for rating your stay with us. Every feedback is valuable to us Kind Regards,

6/10 Okay

Aaron

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 8 nights in Dec 2023
Response from Ultiqa Beach Haven on 12 Jan 2024
Hi Aaron, Thanks for taking the time to review your stay! We hope to welcome you back soon :)Warm Regards,ULTIQA Beach Haven Resort

6/10 Okay

Matthew

Stayed 5 nights in Nov 2023
Response from Ultiqa Beach Haven on 28 Dec 2023
Hi Matthew, Thank you for taking the time to leave us a review. We apologise for any disappointment you faced and hope to welcome you back again for a 5/5 improved stay! Feel free to reach out to directly when booking again so we can be sure to look after you! Kind regards,ULTIQA Beach Haven Team

10/10 Excellent

Matthew

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Stayed for 11 nights with the wife and two children and it was our second time staying at this hotel, the pool is great for little kids and we love the location.
Stayed 11 nights in Dec 2023
Response from Ultiqa Beach Haven on 11 Feb 2024
Hi Matthew,Thanks for leaving as a review! We're so pleased that you and your family enjoyed your stay, we look forward to welcoming you back soon :) Kind regards,ULTIQA Beach Haven Resort

8/10 Good

Angela

Travelled with group
Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Ultiqa Beach Haven on 28 Dec 2023
Thanks for taking the time to leave us for a review Angela, we hope to see you again soon!Kind regards,ULTIQA Beach Haven Team

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, room comfort
Stayed 14 nights in Dec 2023
Response from Ultiqa Beach Haven on 28 Dec 2023
Thank you for your 10/10 review John, we look forward to welcoming you back again :)Best Regards,ULTIQA Beach Haven Resort

4/10 Poor

Richard

Disliked: Property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Ultiqa Beach Haven on 13 Dec 2023
Hi Richard,Thank you for sharing your review of your recent stay. We hope to welcome you back soon! Kind regards,ULTIQA Beach Haven Resort

4/10 Poor

martin

Disliked: Cleanliness, property conditions & facilities
Good location but room is very poorly furnished with broken and shabby furniture
Stayed 4 nights in Dec 2023
Response from Ultiqa Beach Haven on 13 Dec 2023
Hi there Martin, Thank you for sharing your feedback. We're truly sorry to hear that our service did not meet your expectations. Please know that we are taking your concerns seriously and investigating fully as we are committed to improving. Kind regards,ULTIQA Beach Haven Resort

8/10 Good

Toula

Travelled with group
Liked: Cleanliness, property conditions & facilities
Good location
Stayed 4 nights in Nov 2023
Response from Ultiqa Beach Haven on 6 Dec 2023
Hi there Toula,We thank you for your review of your recent stay with us here at Beach Haven, we hope to see you again soon! Kind regards,ULTIQA Beach Haven Team

8/10 Good

Arnold, EARLWOOD

Liked: Amenities
Nice stay
Stayed 4 nights in Oct 2023
Response from Ultiqa Beach Haven on 31 Oct 2023
Hi Arnold, Thank you for your review of your recent stay with us. We're pleased to hear you enjoyed yourself, we look forward to welcoming you back in the future!Best regards,ULTIQA Beach Haven Resort

10/10 Excellent

Pete

Liked: Cleanliness, property conditions & facilities
Great Location
Stayed 3 nights in Oct 2023
Response from Ultiqa Beach Haven on 31 Oct 2023
Hi Pete, Thank you for your review! We're so pleased you enjoyed your stay, especially our fantastic central location. We look forward to welcoming you back :) Best Regards,ULTIQA Beach Haven Resort

10/10 Excellent

Amanda

Travelled with family
Liked: Cleanliness, room comfort
Haven by the sea
Spacious 2 bedroom apartment with clear sea view just one block from the main Broadbeach shops and restaurants. Outdoor pool area great, with sun loungers and large BBQ area. Indoor pool area under renovation. Will definately stay here again.
Stayed 3 nights in Oct 2023
Response from Ultiqa Beach Haven on 31 Oct 2023
Hi Amanda, Thank you for your amazing 10/10 review! We're so grateful to hear you enjoyed every aspect of your stay! We look forward to welcoming you back to Beach Haven in the future!Warmest Regards,ULTIQA Beach Haven Resort

4/10 Poor

Trent

Disliked: Cleanliness, property conditions & facilities
No aircon in the bedrooms and the ceiling fan didn't work. Costs a lot for nothing special.
Stayed 2 nights in Oct 2023
Response from Ultiqa Beach Haven on 17 Oct 2023
Hi Trent,Thank you for your honest review. We apologize for the inconvenience you faced and want to assure you that we're working diligently to address the issues you've mentioned. Your feedback helps us grow, and we hope to demonstrate our improved service on your next visit.Regards, ULTIQA Beach Haven Resort

6/10 Okay

Toby

Travelled with family
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Amazing staff! Very helpful but there’s no much they can do when the building is sold out and Expedia got details wrong so the staff can’t change rooms etc. To explain: the Expedia listing was incorrect - there is no air conditioning in the bedrooms on the “standard 2 bedroom” rooms. That is a mistake and it meant a very hot stay for me and my family. Apparently only the non-“standard” 2 bedrooms have air con throughout, but that’s not what the Expedia listing says. But the staff were so friendly and understanding at our frustration! I will definitely return, but I’m angry at Expedia!
Response from Ultiqa Beach Haven on 17 Oct 2023
Hi Toby, Thank you so much for feedback on our customer service, providing exceptional service is what we strive for so your appreciation means a lot to us. We're so sorry for the inconvenience you faced during your stay, we are taking the necessary steps to have the listing amended to avoid this happening in the future so once again we thank you for your feedback that has prompted us to do so. We hope to welcome you back for an improved experience soon! Warmest Regards,ULTIQA Beach Haven

4/10 Poor

Sydney

Travelled with family
Disliked: Property conditions & facilities
not happy
Stayed 3 nights in Sep 2023
Response from Ultiqa Beach Haven on 3 Oct 2023
Dear Sydney,Thank you for sharing your feedback. We're truly sorry to hear that our service did not meet your expectations. Please know that we are taking your concerns seriously and investigating fully as we are committed to improving. Sincerely, ULTIQA Beach Haven Resort

4/10 Poor

Luke, Hughesdale

Travelled with family
Liked: Cleanliness
Disliked: Amenities
The wifi in this apartment is horrible. It is so bad we can’t even watch tv - it cuts out every 10-15 seconds. Last night we were trying to watch the football preliminary final and had to leave to watch it at a pub. Tonight we are trying to watch a movie - it’s impossible. Really poor.
Response from Ultiqa Beach Haven on 3 Oct 2023
Hi Luke,Thank you for your honest review. We apologize for the inconvenience you faced and want to assure you that we're working diligently to address the issues you've mentioned. Your feedback helps us grow, and we hope to demonstrate our improved service on your next visit.Regards, ULTIQA Beach Haven Resort

10/10 Excellent

Jill

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Perfect position for beach views
Stayed 3 nights in Sep 2023
Response from Ultiqa Beach Haven on 3 Oct 2023
Hi Jill,Thank you for choosing our resort and for sharing your positive experience! We hope to be your preferred choice in Broadbeach and are here to assist you with any future stays. Feel free to reach out to us anytime.Sincerely, ULTIQA Beach Haven Resort

10/10 Excellent

Mele Lepolo

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Easy to check in and out and great for families
Stayed 3 nights in Sep 2023
Response from Ultiqa Beach Haven on 3 Oct 2023
Dear Mele,Thank you for your wonderful feedback! We're thrilled to hear that you enjoyed your stay, and we look forward to welcoming you back soon.Best Regards, ULTIQA Beach Haven Resort

8/10 Good

Kerrie

Travelled with family
Liked: Cleanliness
Not given the room I’d requested
Stayed 5 nights in Sep 2023
Response from Ultiqa Beach Haven on 3 Oct 2023
Hi Kerrie,Thank you for your feedback. We're sorry your allocated room wasn't as per your request. We do our best to accommodate to all requests but unfortunately it isn't always possible for a number of reasons. We hope to have the chance to welcome you back with an improved experience.Kind regards, ULTIQA Beach Haven Resort

8/10 Good

Chris

Travelled with family
Liked: Cleanliness, room comfort
Great holiday
Our stay was nice, had an issue with the foxtel which was fixed quickly by staff. Been here a few times and will be back again. Stayed in 19B
Stayed 3 nights in Sep 2023
Response from Ultiqa Beach Haven on 3 Oct 2023
Dear Chris,Thank you for your wonderful feedback! We're thrilled to hear that you enjoyed your stay, and we look forward to welcoming you back soon.Best Regards, ULTIQA Beach Haven Resort

4/10 Poor

Marice

Travelled with group
Disliked: Cleanliness, room comfort
Unusable amenities and dirty
When we booked there was no mention of the indoor pool, spa and sauna being out of action due to renovations. I paid a pre Out for the use of these facilities, and was only made aware of them being out of use when I checked in. Also the furniture was very old and worn . The lounge was very uncomfortable and the dining chair seat pads were broken. There was 1cm of thick dust all the way around the edge of the two bedrooms carpet. The was a build up on dirt and dust under the lounge suite also. Certainly was not value for money!
Stayed 2 nights in Sep 2023
Response from Ultiqa Beach Haven on 3 Oct 2023
Hi Marice,Thank you for your honest review. We apologize for the inconvenience you faced and want to assure you that we're working diligently to address the issues you've mentioned. Your feedback helps us grow, and we hope to demonstrate our improved service on your next visit.Regards, ULTIQA Beach Haven Resort

10/10 Excellent

Joy

Liked: Cleanliness, room comfort
Wedding Nights were extra special
Absolutely amazing!! The team at Ultiqa Beach Haven were so lovely and accomodating from the beginning. We had picked this place for our pre-wedding & wedding nights stay and were fortunate to be upgraded to one of the best floors in the building! Incredible views of the ocean and the sunset. Apartment was super clean and had everything we needed. Honestly made our wedding memory so much more special. Thank you so much, we were over the moon with our stay. Highly recommend this place.
Sunrise
Daytime South Coast view
Sunset from NE balcony
Sunset / Evening from South balcony
Stayed 3 nights in Aug 2023
Response from Ultiqa Beach Haven on 30 Aug 2023
Dear Joy,Thank you so much for your kind words! We are delighted to hear that you had a fantastic time at our resort for your wedding. Our team works tirelessly to create memorable experiences for our guests, and your positive review reaffirms our commitment. We can't wait to welcome you back for another wonderful stay!Warm regards, Kelly - Reception

8/10 Good

Robert

Travelled with family
Disliked: Cleanliness
The views and heated outdoor pool were amazing. The couch in our room was dirty and stained, and there were blood stains on our sheet.
Stayed 5 nights in Aug 2023
Response from Ultiqa Beach Haven on 3 Oct 2023
Dear Robert,Thank you for sharing your feedback. We're truly sorry to hear that our service did not meet your expectations. Please know that we are taking your concerns seriously and investigating fully as we are committed to improving. Sincerely, ULTIQA Beach Haven Resort

10/10 Excellent

mark

Liked: Cleanliness, room comfort
Stayed 5 nights in Aug 2023
Response from General Manager on 7 Sept 2023
Thank you for your 10 Star review of your recent stay at Ultiqa Beach Haven

8/10 Good

LESLEY

Travelled with family
Liked: Cleanliness, amenities
Beach Haven is very close to the beach and shops. Also plenty of restaurants nearby to choose from. Nicely appointed apartment with a great view.
Stayed 3 nights in Aug 2023
Response from Ultiqa Beach Haven on 30 Sept 2023
Hi Lesley,Thank you for choosing our resort and for sharing your positive experience! We hope to be your preferred choice in [Location] and are here to assist you with any future stays. Feel free to reach out to us anytime.Sincerely, ULTIQA Beach Haven

8/10 Good

Margrete

Travelled with family
Liked: Cleanliness, amenities
Very helpful staff, lovely view, easy access to dining, beach, shopping
Stayed 5 nights in Jul 2023
Response from Ultiqa Beach Haven on 30 Sept 2023
Dear Margrete,Thank you for your wonderful feedback! We're thrilled to hear that you enjoyed your stay, and we look forward to welcoming you back soon.Best Regards, ULTIQA Beach Haven Resort

10/10 Excellent

Diane

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The greeting from Kelly on reception was amazing very switched on and accomodating to arranging extra nights and a portacot. Recommend highly and will definitely be staying here again.
Stayed 5 nights in Jul 2023

8/10 Good

Jeremy, Bracken Ridge

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Great location, close to Broadbeach Mall, Beach, Casino, Pacific Fair and multiple dining options. What I didn't like is that it was a bit noisy at times and the people upstairs seem to stomp around the apartment all day.
Stayed 2 nights in Jul 2023

10/10 Excellent

brigid

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Fantastic views. A great place to holiday. Pools and tennis court along with bbq area were great for our family. Great reception staff.
Stayed 5 nights in Jul 2023

6/10 Okay

Rebecca

Travelled with family
Liked: Cleanliness
Stayed 2 nights in Jul 2023

6/10 Okay

Jane

Liked: Cleanliness, amenities, property conditions & facilities
Great location
Stayed 3 nights in Jun 2023

6/10 Okay

Sel

Travelled with group
Our stay was pleasant but disappointed with the room we were given, we booked the superior room and wasn't anything like in advertised photos..
Stayed 2 nights in Jun 2023
Response from General Manager on 29 June 2023
Thank you for your review of your recent stay at Ultiqa Beach Haven. I am sorry you were not happy with your allocated apartment during your stay - I have emailed you personally in relation to your review.

10/10 Excellent

Donna

Liked: Cleanliness, amenities, property conditions & facilities
Great location close to shops, restaurants, g link Beautiful views, great friendly staff I would most definitely stay there again
Stayed 2 nights in Jun 2023
Response from General Manager on 29 June 2023
Thank you for your 5/5 star review. We look forward to seeing you again.

6/10 Okay

Kathleen

No AC in the room
Stayed 3 nights in May 2023

8/10 Good

Adam

Stayed 2 nights in May 2023

8/10 Good

Damian

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in May 2023

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, room comfort
Modern & well equipped unit. Great views considering it was only level 11. Reception were polite, efficient and helpful. Would definitely stay again.
Stayed 3 nights in Apr 2023

6/10 Okay

Sue

Travelled with partner
Disliked: Amenities, property conditions & facilities
Very dated and not equipped very well for prices charged.
Stayed 5 nights in Apr 2023

8/10 Good

Genevieve

Travelled with family
Liked: Cleanliness, room comfort
Stayed 3 nights in Apr 2023

10/10 Excellent

frank

Travelled with family
Liked: Cleanliness, room comfort
Stayed 5 nights in Apr 2023

10/10 Excellent

Travis

Stayed 2 nights in Apr 2023

10/10 Excellent

Samuel

Stayed 2 nights in Mar 2023

10/10 Excellent

E

Business traveller
Liked: Cleanliness, room comfort
Stayed 4 nights in Mar 2023

10/10 Excellent

Malcolm

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Centrally located, wonderful views, delightful apartment and plenty of dining options available
Stayed 5 nights in Feb 2023

8/10 Good

kylie

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice sized property with good amenities in a great location.
Stayed 2 nights in Feb 2023

8/10 Good

salvatore di

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
We loved our upgraded apartment, the only disappointments was that we had to keep asking for clean bath towels. Pools and BBQ area was excellent, pool water was kept at 26c lovely. So close to an amazing array of restaurants and the beach was across the road. We would not hesitate to book this resort again.
Stayed 6 nights in Feb 2023

10/10 Excellent

Barry

Travelled with group
Liked: Cleanliness, room comfort
Broadbeach Stay
Good room and comfortable apartment. Met all our needs. Clean and comfortable. Nice pool and amenities.
Stayed 5 nights in Feb 2023

4/10 Poor

Ruth

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Unfortunately I was very disappointed with the apartment. The kitchen was dirty and the cutlery drawers were filthy. I would not use any of the utensils. The dishwasher had not been emptied and smelled vile. The bedrooms had not been dusted however the beds were clean. The paint work throughout had yellowed with age. I have stayed several times at Ultiqa Air and the quality is of a much higher standard. Location is very good
Stayed 2 nights in Jan 2023

10/10 Excellent

Martin

Travelled with family
Liked: Amenities, property conditions & facilities
Beachfront location and walking distance to everything
Stayed 3 nights in Jan 2023

8/10 Good

Kirsten Paula

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Location was perfect right in the centre of Broadbeach, close to the beach, shops and restaurants. There are 2 pools plus the indoor (so 3). The only negative would be that the actual room we stayed in needs a re-fresh, the furniture was worn, carpet had a few stains, but really for the week it fine, the apartment was roomy, balcony with the ocean view was amazing.
Stayed 8 nights in Jan 2023