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Reviews of The Island Gold Coast

4 out of 5
The Island Gold Coast
3128 Surfers Paradise Blvd, Surfers Paradise, QLD

Reviews

9.0

Wonderful

Rating 10 - Excellent. 468 out of 790 reviews" "
Rating 8 - Good. 230 out of 790 reviews" "
Rating 6 - Okay. 57 out of 790 reviews" "
Rating 4 - Poor. 15 out of 790 reviews" "
Rating 2 - Terrible. 20 out of 790 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Rod

Liked: Staff & service
Disliked: Property conditions & facilities
Meh
Stayed 3 nights in Feb 2024
Response from The Island Team on 24 Feb 2024
Hello Rod,Thank you for taking the time to send your 4 out of 5 review, we would love to hear what could have made it a 5 out of 5.

8/10 Good

vivek

Travelled with partner
Liked: Staff & service, amenities
T
Stayed 1 night in Feb 2024
Response from The Island Team on 24 Feb 2024
Hello Vivek,Thank you for taking the time to send your 4 out of 5 review, we would love to know what would have made it a 5 out of 5

10/10 Excellent

Chentao

Stayed 2 nights in Feb 2024

10/10 Excellent

Jeremy

Liked: Cleanliness, amenities, property conditions & facilities
Loved it,the staff were so friendly and would go out of their way to help.I had a credit card issue which the front desk staff did their best to help me with,in the crew in the drinks areas were friendly.Rooms were so nice.
Stayed 2 nights in Feb 2024
Response from The Island Team on 25 Feb 2024
Hello Jeremy,Thank you for taking the time to send your 5 out of 5 review and feedback of your stay with us, we very much appreciate it. We are go glad to hear that you had a great stay and that our team looked after you so well. We hope to see you again in the future.

8/10 Good

Tatiana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Feb 2024
Response from The Island Team on 24 Feb 2024
Hello Tatiana,Thank you for taking the time to send your 4 out of 5 review, we would love to know what we could do to be a 5 out of 5 next time

8/10 Good

Mikhael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good pool area with food options if travelling with children.
Stayed 1 night in Jan 2024
Response from The Island Team on 3 Feb 2024
Hello Mikhael,Thank you for your 4 out of 5 review of your stay with us, we are glad that you had a great time and we hope that on your next visit we will get a 5 out of 5. See you again soon

10/10 Excellent

Taryn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location to be part of the action, easy walk to attractions within Surfers Paradise Precinct. Hotel very clean and great facilities
Stayed 2 nights in Jan 2024
Response from The Island Team on 3 Feb 2024
Hello Taryn,Thank you for your 5 out of 5 review and taking the time to send feedback. We are so glad that you had a great stay and that our proximity to everything was a highlight. We hope to see you again soon.

10/10 Excellent

sonia

Liked: Cleanliness, staff & service, property conditions & facilities
nous avons adoré la décoration, le côté spacieux ce la suite, le personnel hyper sympa à tous les étages!
Stayed 2 nights in Jan 2024
Response from The Island Team on 27 Jan 2024
Hello Sonia,Thank you for taking the time to send us your 5 out of 5 review, we are so glad that you had a great stay and that you enjoyed the spacious rooms and that the staff we very friendly.

8/10 Good

Sheryl

Liked: Cleanliness, staff & service, property conditions & facilities
Super cute lovely little boutique hotel. Easy to get to right in the middle of the Paradise shops Cavill street and the beach. Pool is nice with poolside bar and snack service. The rooftop entertainment and bar from Thursday-Saturday is on the first floor rooftop of the building not top floor. It faces the balconies and can be a bit noisy for those who prefer quiet bit the dj shut it down at 10:30PM on Thursday which was plenty early. Awesome Kevin Murphy toiletries were a bonus!
Stayed 2 nights in Jan 2024
Response from The Island Team on 27 Jan 2024
Hello Sheryl,thank you for taking the time to send us your 4 out of 5 star review, we are so glad that overall you had a great stay. We do understand that the noise from around us and the Rooftop bar can be a little impacting, but glad to hear that it didn't ruin your stay with us. We would love to send you some Kevin Murphy product if you would like to send us your postal address details, we just sent a text message to you as well.

10/10 Excellent

barry

Stayed 1 night in Jan 2024
Response from The Island Team on 3 Feb 2024
Hello Barry,Thank you for your 5 out of 5 review, we are so glad that you had a great stay.

10/10 Excellent

Kelly

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location ! Excellent interior and great breakfast! Stayed with the kids as was fab
Stayed 2 nights in Jan 2024
Response from The Island Team on 13 Jan 2024
Hello Kelly,Thank you for your 5 out of 5 review, we are so glad that you had a great stay and we hope to see you again soon.

10/10 Excellent

Kurt

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from The Island Team on 11 Jan 2024
Hello Kurt,Thank you for your 5 out of 5 review, we are glad that you had a great time with us and we hope to see you again soon.

10/10 Excellent

luke

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from The Island Team on 9 Jan 2024
Hello Luke,Thank you for your 5 out of 5 review, we appreciate you taking the time to let us know and glad that you had a great stay with us. We hope to see you again soon

4/10 Poor

Ivirn

Stayed 5 nights in Dec 2023
Response from The Island Team on 30 Dec 2023
Hello Ivirn, Thank you for taking the time to review your stay. As your score is quite low with no feedback to guide us could you please send some details of your stay to us direct at stay@theislandgoldcoast.com.au so that we can review the issues that you experienced.

10/10 Excellent

Haeeun

Stayed 2 nights in Dec 2023
Response from The Island Team on 30 Dec 2023
Hello Haeeum,Thank you for your 10 out of 10 review of your recent stay with us. We appreciate you taking the time to let us know. We hope to see you again soon.

10/10 Excellent

Guy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a great stay. Staff always professional and friendly. Thank you Team Island, keep up the great work!
Stayed 3 nights in Dec 2023
Response from The Island Team on 30 Dec 2023
Hello Guy,Thank you for taking the time to send us your review, we appreciate it greatly and are glad that your stay was as always a great one. We hope to see you again soon

10/10 Excellent

Tait

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from The Island Team on 30 Dec 2023
Hello Tait,Apologies for the delayed reply. Thank you for sending your 10 out of 10 review, we appreciate you taking the time to let us know and we are so glad that you enjoyed your time. We hope to see you again soon

10/10 Excellent

samuel

Travelled with family
Liked: Amenities
Property in general was great, just a bit noisy during night time but it was all good…
Stayed 1 night in Dec 2023
Response from The Island Team on 30 Dec 2023
Hello Samuel.Thank you for sending your 5 out of 5 review, we appreciate you taking the time to let us know, apologies for our delayed reply to you. We hope to see you again soon.

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from The Island Team on 30 Dec 2023
Hello Peter, thank you for your 4 out of 5 review, we appreciate you letting us know.

10/10 Excellent

Irene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely loved my stay here! The room was so beautiful and all the staff was very helpful and nice. Would recommend anyone to stay here
Stayed 3 nights in Nov 2023
Response from The Island Team on 30 Dec 2023
Hello Irene,Thank you so much for your 5 out of 5 review, we are so glad that you loved your stay, even better that you enjoyed the room type and that our staff were helpful and nice. We hope to see you again soon

10/10 Excellent

Cameron

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from The Island Team on 30 Dec 2023
Hello Cameron,Thank you for your 5 out of 5 review, we appreciate you taking the time to let us know.

10/10 Excellent

Kylie

Love this place
Stayed 2 nights in Nov 2023
Response from The Island Team on 30 Dec 2023
Hello Kylie, thank you for your 5 out of 5 review, we are so glad that you loved your stay. Hopefully we will see you again soon

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from The Island Team on 30 Dec 2023
Hello Melissa, thank you flor your 5 out of 5 review from your recent stay. We appreciate you taking the time to let us know. We hope to see you again soon.

8/10 Good

Leigh

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely room and excellent service. It was a nice surprise to receive a complementary mimosa on arrival. There was also a computer error with our checkout time but the staff honoured the late check out which was very kind. The bar and restaurant was also awesome (the cocktails are delicious!!!). The only thing that wasn’t exemplary was the additional fees for parking when the public parking lot directly nearby was cheaper, but only a minor inconvenience. Everything was fantastic.
Stayed 1 night in Nov 2023
Response from The Island Team on 30 Dec 2023
Hello Leigh, thank you so much for taking the time to send your feedback on your recent stay with us, we very much appreciate the feedback. We are glad that overall it was a great stay and starting your stay with a Mimosa is always a nice surprise. The car park next door to us is a great alternative for us as we do have limited parking on site and although slightly higher it can be a convenience to have it right on the doorstep with in and out access as much as you like during your stay.

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place and location. Great Staff
Stayed 5 nights in Oct 2023
Response from The Island Team on 30 Dec 2023
Hello Patrick, thank you for taking the time to let us know that you had a great stay with us and the staff were also great. We hope to see you again soon

8/10 Good

Bhuvan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is good
Stayed 4 nights in Oct 2023

10/10 Excellent

Martin

Stayed 1 night in Oct 2023

10/10 Excellent

Kirsty

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good GC Stay
We were put in a great room on the top floor with beach views. Enjoyed our stay after being at GC 500 races all day.
Stayed 1 night in Oct 2023

6/10 Okay

Jessica

Liked: Room comfort
8.9 STAR RATING
I enjoyed my stay in this hotel but there were a couple things i was not happy with 1- the hotel room is alot smaller then the pictures and i had felt a little disappointed especially with how much i had paid 2- my mini bar fridge was not working and i had called reception and they said they will see what they can do and never came or did a thing about it 3- i had no toliet brush to clean the toliet with. 4- when i wanted to go through the restaurant it was closed and they wouldn't let me through even tho i didnt feel safe 5 - the bathroom mirror was for tall people and im so short i couldnt even see past the top of my hair 6- the trolley for your luggage couldn't fit into my room 😅 7- the shower had a little bit of mould in it The perks - its nice and close to everything - the beds are super comfy - lovely staff especially in gaming room - the lady at reception was so lovely - the room was lovely too even tho was small - the food looked AMAZING AND THE DRINKS LOOKED AMAZING TOO Overall- i enjoyed my stay for my birthday weekend and I'd most likely stay here again.
Stayed 2 nights in Oct 2023

10/10 Excellent

Scott

Stayed 2 nights in Oct 2023

8/10 Good

Ciel

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed staying here. The beds were really comfortable, we liked the abundance of consumables (shampoo, soap, conditioner etc). The only negative was the loud music from downstairs. Quite hard for children to get to sleep, and we were on the 9th floor!
Stayed 2 nights in Oct 2023
Response from The Island Team on 28 Oct 2023
Hello Ciel,Thank you for taking the time to let us know about your stay, we are glad to hear that you liked the hotel room amenities and comfortable beds. We are sorry to hear that the rooftop bar impacted on your stay. Again thank you for letting us know as letting us know about your stays helps us to provide a better service in the future.

2/10 Terrible

DEBBIE

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Noisy and dirty and the ranch slider doesn't lock no where to park ya car not helpful and needs a good clean
Stayed 1 night in Oct 2023

4/10 Poor

andrew

Business traveller
Party hotel
Its a good party hotel but not when you are staying there on business and trying to get a good nights sleep.
Stayed 1 night in Oct 2023

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and comfortable, bed was great. Could hear the music from the bar & pool area, but it went quiet early enough so was not a problem.
Stayed 1 night in Oct 2023

10/10 Excellent

Robin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the beach and the town entertainment.. I would have to visit again for what I didn't like
Stayed 2 nights in Oct 2023

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Regular attendee here, love it.
Stayed 4 nights in Oct 2023

10/10 Excellent

Nicole

Stayed 1 night in Oct 2023
Response from The Island Team on 30 Dec 2023
Hello Nicole, that you for your 5 out of 5 review, we appreciate you taking the time to let us know how much you enjoyed your stay. We hope to see you again soon

6/10 Okay

Katherine

Stayed 2 nights in Oct 2023
Response from The Island Team on 30 Dec 2023
Hello Katherine, thank you for taking the time to send your review, 3 out of 5 is not the best, was there anything that you could tell us that we can review and try to make better for your next stay with us.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Amanda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The perfect location to stay on the Gold Coast. Lots of food options nearby, easy on site parking and a stones throw to the beach. Lovely modern and clean room amenities and the comfiest bed!! I like a soft supportive bed for a back injury and I wished I could stay in bed longer this morning!
Stayed 1 night in Oct 2023

8/10 Good

SAI KIT

Stayed 3 nights in Oct 2023

10/10 Excellent

Kelley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 2 nights in Oct 2023

2/10 Terrible

Glenn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don’t stay there
Music pumping from rooftop till midnight each night made it impossible to sleep Wouldn’t recommend as this was never mentioned And it was deafening and thumping
Stayed 2 nights in Oct 2023

6/10 Okay

Leonard

Stayed 4 nights in Sep 2023

10/10 Excellent

Mellanie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was so central to everything and Goldie’s was fabulous! The food was lively and the meal and drink deals were great! The rooms were very comfortable. The only little criticism was the fridge - it wasn’t cold enough and there was no temperature control to adjust the temp (that we could find anyway). All in all, can’t wait to go back!
Stayed 2 nights in Sep 2023

10/10 Excellent

Susan

Stayed 1 night in Sep 2023

10/10 Excellent

Jane

Stayed 1 night in Sep 2023

10/10 Excellent

Ben

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for travellers, but make sure yoiur vehicle fits in the carpark, the park at Sol is 2.2m high if one needs it.
Stayed 1 night in Sep 2023
Response from The Island Team on 23 Sept 2023
Hello Ben,Thank you for taking the time to send us feedback on your stay, we are so glad that you had a great stay with us.

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from The Island Team on 20 Sept 2023
Hello Peter,Thank you for your 5 out of 5 review of your recent stay with us, we are glad that you had a great stay and hope to have you back again soon.

10/10 Excellent

Suzi

Travelled with family
Excellent professional service
Stayed 1 night in Sep 2023
Response from The Island Team on 20 Sept 2023
Hello Suzi,Thank you for your 5 out of 5 review of your recent stay with us, we are glad that you had a great stay and hope to have you back again soon.