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Reviews of Splendido Resort Apartments

4 out of 5
Splendido Resort Apartments
2341 Gold Coast Highway, Mermaid Beach, QLD

Reviews

8.8

Excellent

Rating 10 - Excellent. 119 out of 218 reviews" "
Rating 8 - Good. 70 out of 218 reviews" "
Rating 6 - Okay. 16 out of 218 reviews" "
Rating 4 - Poor. 10 out of 218 reviews" "
Rating 2 - Terrible. 3 out of 218 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Lee

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The thing I liked about the property is that is spacious and close to the beach.
Stayed 1 night in Feb 2024

10/10 Excellent

Stelios

Liked: Cleanliness, property conditions & facilities
Great location and great place to stay. Will definitely book again
Stayed 10 nights in Dec 2023

6/10 Okay

Jack

Travelled with family, Travelled with family and small children
Disliked: Property conditions & facilities
The location is fine, but the roadworks outside were noisy throughout the night and inconvenient in the day. The place needs some TLC as well.. the couch felt like it had fallen apart with lumps and dips across it. Missing aircon remotes, scuffs all over walls, marks on carpets etc.. it was safe and it was fine, but honestly a fair bit below my expectations. We got the unit at a sale price, and we figured that was some stroke of luck on our part, but really that sale price should probably be the normal price given it's condition.
Stayed 4 nights in Dec 2023

4/10 Poor

Angela

Travelled with family, Travelled with family and small children
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
Beds and couches very worn and not fit for purpose. Apartment requires attention- scuffed walls. Limited kitchen items. Shower clean and hot.Excellent location to beautiful patrolled beaches and restaurants. Beautiful walking along beaches.
Stayed 2 nights in Dec 2023

10/10 Excellent

Toni

Travelled with family
Liked: Cleanliness, room comfort
Lovely 2 bedroom apartment, close to beach
A very nice 2 bedroom apartment, spacious, comfortable, close to beach, great swimming pool.
Stayed 1 night in Dec 2023

10/10 Excellent

Wilmer

Travelled with family
Liked: Cleanliness, room comfort
It was incredible, the apartments were super large and comfortable, first-class cuisine and the attention was incredible, it felt like home, I would always recommend it. We will be back soon.
Stayed 3 nights in Nov 2023

10/10 Excellent

Tracey

Liked: Cleanliness, property conditions & facilities
Close to the beach and shops, well kept clean and tidy, east access and secure parking
Stayed 2 nights in Sep 2023

8/10 Good

Tommas

Liked: Room comfort
Nice Bloke
Nice Area, Nice guy running the show, helpful and easy to contact. Had a little problem with our room and it was sorted with efficiency and swiftness. Got a new nicer room which was nice too. Little bit dated and run down but overall 7/10
Stayed 4 nights in Sep 2023

10/10 Excellent

Violeta

Liked: Cleanliness, property conditions & facilities
Not a bad stay for 2 nights. Close to the beach and unit was spacious .
Stayed 2 nights in Sep 2023

10/10 Excellent

Sophie

Travelled with partner
Liked: Amenities, property conditions & facilities
The apartment we stayed in was lovely ! Spacious and homely - definitely will stay there again
Stayed 2 nights in Sep 2023

2/10 Terrible

Justine

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
I’ll start by saying that I gave the manager an opportunity to respond to my complaint but got no reply The state of the apartment was very poor and although these aren’t brand new apartments, there is no excuse for the level of cleanliness. The sheets were stained, blankets dirty, walls grubby with dried liquid dripping down but the bathroom was the worst I’ve ever seen in apartment or room that I’ve paid to stay in. Disgusting is an understatement. I felt like I needed to wear shoes in the shower and there was built up dirt and grime in the floors and around the frames. Mould on the walls too. Zero customer service. No communication before the day of check in and when I called the number off the website, it was answered by a man who just said ‘hello’. I thought I had called the wrong number, this was very unprofessional. It was disappointing that although there was a few Coffee and tea satchel’s there was no milk, even a small longlife milk. There was also only 1 toilet roll, no spares and no tissues. With no one in reception, these things should be considered and spares available in the room. There is a sign on the fridge that basically says you must clean the apartment before leaving or you will be charged a fee. Height of rudeness given the state the apartment was presented! Spend an extra $20 per night for somewhere better, heaps more options in the area!
Stayed 3 nights in Aug 2023

8/10 Good

Daniel

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great located property, just a block back from the beach. Restaurants and cafes are only a short walk away as it a supermarket.
Stayed 3 nights in Jun 2023
Response from Joe on 15 Aug 2023
Thanks for your feedback.

8/10 Good

lyndal

Travelled with partner
Liked: Amenities, property conditions & facilities
Large unit with beautiful deck , huge kitchen and great having a laundry , a great unit could just do with abit more cleaning in areas
Stayed 5 nights in Jun 2023

4/10 Poor

Kelvin

Travelled with partner
Disliked: Amenities, property conditions & facilities
On entry to unit it was tidy but very stale, even though the cleaning chemical was still very strong. The entire unit lacked atmosphere, the lounge was very uncomfortable -sunken. Minimal basics offered even after we had book a few days. Disappointed eg: detergent,tea, coffee, sugar. No milk.. have to rate it as one of the worst units we have stayed in.
Stayed 2 nights in Jun 2023

6/10 Okay

Daniel

Travelled with group
Disliked: Cleanliness, property conditions & facilities
The property is dated and a bit grubby which we didn’t mind considering the discounted price. But the mattresses made are stay absolutely awful, to the point that none of us out of the 4 people in our room got more than a few hours sleep each night. Really ruined the weekend as everyone was in a foul mood
Stayed 2 nights in Jun 2023

10/10 Excellent

Genna

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in May 2023

10/10 Excellent

Michelle

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in May 2023

6/10 Okay

Ernesto

Travelled with family
The property is in a great location and is spacious. Close to shops and transport. However, it is in need of a deep and thorough clean, especially the bathrooms as they are both very dirty. It would also have been nice to have dishwashing detergent (only 1 small sachet was provided for a 6 day stay). There were ants in the kitchen upon our arrival. We notified the manager and he kindly provided Ant Rid, however, it didn’t complete work. Overall, our stay was OK.
Stayed 6 nights in Apr 2023

8/10 Good

Jennifer

Travelled with family
Liked: Cleanliness, amenities
This was a lovely place to stay with family. The apartment was a generous size and the pool was popular with the kids. There was a warm spa for the adults to indulge in while keeping an eye on the kids.
Stayed 3 nights in Apr 2023

4/10 Poor

Frank

Travelled with family
Disliked: Property conditions & facilities
No lifts, poor communication, Old furniture, no foxtel
Stayed 4 nights in Apr 2023

8/10 Good

Mairin

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Mar 2023

8/10 Good

Kirby

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
We loved our stay. Great sized room with full kitchen, outdoor area. A bit of a walk to get to groceries and dining, but it didn’t worry us. Thanks for having us.
Stayed 2 nights in Mar 2023

10/10 Excellent

Heidi

Travelled with family
Liked: Cleanliness, room comfort
Great location 👌
Amazing accommodation. Very easy check in and check out. Great location. Would stay again
Stayed 3 nights in Mar 2023

10/10 Excellent

Kate

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Loved the spaciousness of the apartment. A well appointed kitchen that worked well with family.
Stayed 2 nights in Mar 2023

10/10 Excellent

Daniel

Stayed 2 nights in Feb 2023

10/10 Excellent

Phil

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Convenient location and a great apartment for our 2 night stay. The pool is fantastic. Only feedback is that there could perhaps be more items in the kitchen as it was a bit sparse.
Stayed 2 nights in Feb 2023

10/10 Excellent

Kris

Liked: Cleanliness, property conditions & facilities
I was solo traveler to the Gold Coast visiting family. The apartment was huge for one, kitchen fully equipped, lounge room & dining room could fit a large family, bed comfortable. Furniture dated, but the job. Shopping, cafes etc walking distance for me. Beach 200m away. Owners let me check at 4pm, which was fantastic. Awesome stay!
Stayed 4 nights in Feb 2023

8/10 Good

Warren

Liked: Cleanliness, amenities, property conditions & facilities
Great surrounding area and the apartment was quite big.
Stayed 2 nights in Feb 2023
Response from Joe on 17 Feb 2023
Thank you.

10/10 Excellent

Kylie

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great position. Large and spacious and clean.
Stayed 4 nights in Jan 2023
Response from Joe on 17 Feb 2023
Thank you.

8/10 Good

Martin

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location and suited our needs for the week.
Response from Joe on 17 Feb 2023
Thank you.

8/10 Good

Andrew

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location, all the amenities you need and very well presented.
Response from Joe on 17 Feb 2023
Thank you.

8/10 Good

Kylie

Liked: Cleanliness, property conditions & facilities
Quiet, you didn't hear the neighbours. Not highrise. Two bathrooms. Kind, and helpful staff.
Response from Joe on 17 Feb 2023
Thank you.

4/10 Poor

ngun

Disliked: Property conditions & facilities
Stayed 5 nights in Jan 2023

6/10 Okay

Joanna

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The property is outdated, needs some renovation especially for a price they ask for.

6/10 Okay

Grant

Stayed 2 nights in Nov 2022
Response from Joe on 8 Dec 2022
Thanks for your feedback.

10/10 Excellent

Paul, Auckland

Travelled with family
Liked: Amenities, property conditions & facilities
Great place for the six of us. Good size. Would happily stay there again. The free wifi had poor reception in half the apartment.
Stayed 10 nights in Nov 2022
Response from Joe on 17 Nov 2022
Thanks for your feedback.

10/10 Excellent

Nicole

Travelled with family
Liked: Cleanliness, room comfort
Stayed 6 nights in Sep 2022
Response from Joe on 10 Oct 2022
Thanks for your feedback

10/10 Excellent

Craig

Liked: Amenities, property conditions & facilities
Would definitely stay there again great place to just chill and relax
Stayed 4 nights in Sep 2022
Response from Joe on 17 Sept 2022
Thanks for your feedback.

10/10 Excellent

Katie

Liked: Cleanliness, amenities, property conditions & facilities
I came for a little holiday. It is such a great spot. Perfect for a home away from home.
Stayed 8 nights in Sep 2022
Response from Joe on 17 Sept 2022
Thanks for your feedback.

8/10 Good

Steven

Liked: Cleanliness, room comfort
Comfortable self contained accomodation
Apartment is in a good location close to the beach with some great Restaraunts within walking distance. Rooms a little tired and only essentials provided with no extras, but everything you needed for a self contained unit and at a good price. Steve
Stayed 7 nights in Sep 2022
Response from Joe on 12 Sept 2022
Thanks for your feedback

10/10 Excellent

Wendy

Business traveller
Liked: Cleanliness, room comfort
Stayed 3 nights in Sep 2022
Response from Joe on 12 Sept 2022
Thanks for your feedback.

10/10 Excellent

David

Liked: Cleanliness, amenities, property conditions & facilities
Clean quiet spacious, everything worked.
Stayed 3 nights in Aug 2022
Response from Joe on 26 Aug 2022
Thanks for your feedback.

6/10 Okay

Timothy

Liked: Cleanliness
Stayed 6 nights in Jun 2022

10/10 Excellent

KEN

Liked: Cleanliness, amenities, property conditions & facilities
Good size unit easy walk to beach, quiet and well fitted out.
Stayed 7 nights in Jun 2022
Response from Joe on 28 June 2022
Thank you.

10/10 Excellent

kerry

Stayed 12 nights in May 2022
Response from Joe on 7 June 2022
Thanks for your feedback

8/10 Good

Cheryl

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Friendly service Spacious apartment Good location
Stayed 4 nights in May 2022
Response from Joe on 26 May 2022
Thanks for your feedback

6/10 Okay

Bren

Travelled with family and small children
Liked: Amenities
Disliked: Property conditions & facilities
The carpet throughout was stained terribly. The apartment smelled disgustingly musty. I was afraid to sit on the couch. The pillows in the bedroom stunk. The only upside was the location. We didn’t want to spend much time in the apartment at all.
Stayed 2 nights in Feb 2022
Response from Joe on 8 Mar 2022
Thanks for your feedback.

10/10 Excellent

Lockie

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The bbq near the popl was great. The unit was so clean and fresh.
Stayed 2 nights in Jan 2022
Response from Joe on 3 Feb 2022
Thank you!

8/10 Good

cindy

Liked: Amenities
Stayed 4 nights in Jan 2022

8/10 Good

Graham

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Great location, 2 mins to the beach. Lovely pool and spa. Spacious 2-bedroom apartment. The only downside was the double bed, it sagged in the middle.
Stayed 2 nights in Jan 2022
Response from Joe on 3 Feb 2022
Thank you for your feedback!