Get an overview of this hotelSurfers Paradise property in the city center

Popular property highlights

Swimming pool
Business centre
Laundry facilities
Smoke Free

Prime beach location

Just a 150-meter walk to the nearest beach, this hotel in the heart of Surfers Paradise is surrounded by beaches, iconic theme parks, and an energetic nightlife.

Dedicated recreation area

The hotel offers state-of-the-art guest rooms and leisure facilities. Guests can relax by the pool, work out in the fitness center or play tennis on the full-sized tennis court.

Balconies with views

The 408 guestrooms have private balconies with views of the city, beach, or hinterland, and feature beach-inspired contemporary artwork and décor. Wireless Internet access is available for a fee.

Hotel Amenities

Hotel Amenities

Novotel Surfers Paradise is situated in the heart of Surfers Paradise, surrounded by pristine beaches, iconic theme parks, and an energetic nightlife. Famous for its sun, surf, and sand, the beautiful Surfers Paradise is one of the most popular holiday destinations in Australia.

Conveniently located just a 150-meter walk to the beach, the hotel offers an extensive range of state-of-the-art guestrooms and leisure facilities for guests enjoyment. Novotel Surfers Paradise offers a mix of recreational, dining, and business facilities. The recreational area is primarily located on the 5th floor and comprises a fitness center, tennis court, game room, and outdoor pool.

The 6 meeting rooms including the Paradise Ballroom come equipped with WiFi access (surcharge). A conference center accommodates up to 600 attendees, and business services including photocopying and faxing are available.

  • Bar/lounge 
  • Elevator/lift 
  • Fitness facilities 
  • 24-hour front desk 
  • Porter/bellhop 
  • Tours/ticket assistance 
  • Meeting rooms 6 
  • Restaurant 
  • Coffee shop or café 
  • Dry cleaning/laundry service 
  • Self parking (surcharge) 
  • WiFi (surcharge) 
  • Outdoor pool 
  • Computer station 
  • Smoke-free property 
  • Conference space size (meters) - 627 
  • Luggage storage 
  • Breakfast available (surcharge) 
  • 24-hour business center 
  • Concierge services 
  • Conference space size (feet) - 6749 
  • Conference center 
  • Outdoor tennis court 
  • Laundry facilities 
  • Parking (limited spaces) 
  • Spa tub 
  • Total number of rooms - 408 
  • Number of floors - 36 
  • Wedding services 
  • Multilingual staff 
  • Free newspapers in lobby 

Family Friendly Amenities

  • Family Hotel  
  • Outdoor pool  
  • Outdoor tennis court  
  • Laundry facilities  
  • Refrigerator  
  • Cribs/infant beds (complimentary)  


Available in all rooms: Wireless internet access ( AUD 15 per night )

Available in some public areas: Wireless internet access ( AUD 15 per night )


Self parking (surcharge), Parking (limited spaces)

Room Amenities

  • Towels provided 
  • Linens provided 
  • Premium TV channels 
  • Pay movies 
  • Balcony 
  • Air conditioning 
  • Blackout drapes/curtains 
  • In-room climate control (air conditioning) 
  • Phone 
  • Refrigerator 
  • Coffee/tea maker 
  • Daily housekeeping 
  • Private bathroom 
  • Free toiletries 
  • Hair dryer 
  • Bathtub or shower 
  • Cable TV service 
  • Iron/ironing board 
  • In-room safe 
  • Desk 
  • Electric kettle 
  • Flat-panel TV 
  • WiFi (surcharge) 
  • Room service (limited hours) 
  • Free cribs/infant beds 
  • Rollaway/extra beds (surcharge) 
  • Connecting/adjoining rooms available 

Where to Eat

Hanlan's Restaurant - Offers daily buffet breakfast, as well as à la carte dinner menu.

Room Service - Available during limited hours.

Nearby Activities

The fitness centre is located on the fifth floor and has two treadmills, bikes, a weight machine, and a rowing machine. A wall-mounted TV provides distraction from the workout. Attached to the fitness centre is a locker room with showers. The hotel's outdoor swimming pool is half-rectangular/half-round in shape and has a spa tub attached.

The surf beach is just 1 block from the Novotel Surfers Paradise. A small children's playground is located next to the hotel, opposite the beach. An ice skating rink is 0.62 miles (1 kilometer) away, while an aerobics and fitness studio is 100 meters from the hotel. The nearest boat launch site is Southport 3.1 miles (5 kilometers). Royal Pines Golf Course is 3.1 miles (5 kilometers) from the hotel, while a miniature golf outlet is 1.86 miles (3 kilometers) away.

  • Golfing nearby 
  • Surfing/boogie boarding nearby 


If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom 
  • Roll-in shower 
  • In-room accessibility 

Hotel Policies


Check-in time starts at 2 PM

Minimum check-in age is 18


Check-out time is 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 16 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for AUD 50 per day.
  • Free cribs (infant beds)!


  • Pets not allowed

You need to know

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
Parking height restrictions apply


You'll be asked to pay the following charges at the property:
  • Breakage deposit: AUD 200 per stay
We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.
  • Fee for buffet breakfast: AUD 32 per person (approximately)
  • Fee for in-room wireless Internet: AUD 15 per night (rates may vary)
  • Fee for wireless Internet in public areas: AUD 15 per night (rates may vary)
  • Self parking fee: AUD 17.00 per day
  • Late check-out fee: AUD 30.00
  • Rollaway bed fee: AUD 50 per day
  • Onsite credit card charges are subject to a surcharge
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Hotel Name

  • Grand Chancellor
  • Grand Chancellor Surfers Paradise
  • Novotel Surfers Paradise Hotel
  • Surfers Paradise Grand Chancellor
  • Hotel Grand Chancellor Surfers Paradise Gold Coast

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties. Up to 2 children 16 years old and younger stay free when occupying the parent or guardian's room, using existing bedding. The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

National Rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

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