Outdoor pool, pool loungers

Reviews of NRMA Treasure Island Holiday Resort

4.5 out of 5
NRMA Treasure Island Holiday Resort
117 Brisbane Road, Biggera Waters, QLD

Reviews

9.0

Wonderful

Rating 10 - Excellent. 290 out of 518 reviews" "
Rating 8 - Good. 183 out of 518 reviews" "
Rating 6 - Okay. 32 out of 518 reviews" "
Rating 4 - Poor. 10 out of 518 reviews" "
Rating 2 - Terrible. 3 out of 518 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Maxine

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great kid friendly park
Stayed 1 night in Mar 2024

10/10 Excellent

Kelly

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fab for a young family for a long or short holiday. Has lots of fun activities. We stayed in the Pandanus Villa and it has everything you need with an ensuite connected to both rooms. Close to the adventure parks and shopping. Loved it, we'll be back.
Stayed 1 night in Mar 2024

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were great and the facilities excellent
Stayed 1 night in Mar 2024

10/10 Excellent

Brian

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This establishment is perfect for families with pre-teen kids. Free activities in the craft room, swimming pool, mini golf, play centre and tennis court. Situated half way between Sea World and Movie World with the bus that stops out front taking you to the door step of both (need to just swap bus at Helensvale for the shuttle to Wet n Wild and Movie World). Complex was busy but still comfortable and supermarket is placed close. If the kids are older, there may be better options, but this is a place that knows the market it is aiming at and does it well. Very enjoyable stay.
Stayed 7 nights in Feb 2024

10/10 Excellent

Arisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

6/10 Okay

Brett

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Dirty and tired
Stayed 2 nights in Nov 2023

2/10 Terrible

James

Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Shayne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Simon

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
We had a fantastic two weeks staying here, everything is close by and easy to access. Whilst we were provided ample towels there was no complete clean of our cabin in the two weeks and no cleaning products provided to be able to clean it ourselves. Changing the bed sheets would have been good at the half way point however we washed them ourselves. Our only other suggestion would be if kids are happily playing on the tennis courts and the sign says it’s locked at 8pm then lock at 8pm not 7.15pm. Our kids waited to play tennis all day and then were asked to leave so it could be locked. Apart from those two suggestions we had a great stay.
Stayed 10 nights in Nov 2023
Response from TI Manager on 19 Nov 2023
Hi Simon, thank you for taking the time to leave some valuable feedback for the team. It's disappointing to hear that you experienced issues with housekeeping, we will be sure to investigate this with the team. Thank you for bringing this to our attention, we really hope we an welcome you back in the near future. The Team at Treasure Island

10/10 Excellent

Daniel

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The kids loved the pool and the park was central to the theme parks. Fit for purpose.
Stayed 5 nights in Nov 2023

8/10 Good

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

8/10 Good

Emma

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2023

8/10 Good

Tegan

Travelled with family
Liked: Staff & service
Lots of family activities. Great spot to relax with the kids.
Stayed 3 nights in Sep 2023
Response from Treasure Island Team on 9 Oct 2023
Hi Tegan, thank you for your wonderful review. We're so glad you and your family enjoyed your stay with us, we look forward to welcoming you back soon. Happy travels - The Team at treasure Island

10/10 Excellent

Tim

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place for kids. Lots of different things to keep them occupied all day.
Stayed 7 nights in Sep 2023
Response from Management on 21 Sept 2023
Hi Tim, thank you for taking the time and leaving a review. We're thrilled to hear that your stay was enjoyable and the kids had plenty to do while at Treasure Island. We hope to welcome you back in the near future. Happy travels - The Team at Treasure Island

10/10 Excellent

Rebecca

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the second time I’ve stayed here and each time has been great. Always clean and beds are comfortable. The studio unit was great, better than expected. All the staff on both occasions were very friendly and helpful. Great place to stay.
Stayed 2 nights in Sep 2023
Response from Management on 21 Sept 2023
Hi Rebecca, thank you for your wonderful review. We're so glad you enjoyed your stay with us again, we look forward to welcoming you back soon. Your kind words will be passed on to the wider team. Happy travels - The Team at Treasure Island

10/10 Excellent

Renee

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved staying here, and will definitely be back again.
Stayed 1 night in Sep 2023
Response from Management on 21 Sept 2023
Hi Renee, thank you for taking the time and leaving positive feedback for the team. We hope to welcome you back soon. Happy travels - The Team at Treasure Island

6/10 Okay

Aleks

Liked: Staff & service
Disliked: Cleanliness
The shower room had heaps of mold on it, and after they “cleaned it” I could still see it.
Stayed 1 night in Sep 2023
Response from Management on 21 Sept 2023
Hi Aleks, thank you for taking the time and leaving feedback. It's disappointing to hear the issues regarding the cleanliness of the shower. We have taken steps to resolve this and hope to welcome you back to our resort soon. Happy travels - The Team at Treasure Island

10/10 Excellent

Annette

Travelled with family
Comfortable and well equipped safari tent. Staff lovely, facilities fantastic, location perfect. Wifi not so good.
Stayed 3 nights in Aug 2023
Response from Manager on 18 Sept 2023
Hi Annette, thank you for your wonderful review. We're so glad you enjoyed your stay with us, we look forward to welcoming you back soon. Happy travels - The Team at Treasure Island

10/10 Excellent

Nyankiir

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
NRMA Treasure was an amazing place for families, it was easy to navigate, it’s close to transportation and shops we really enjoyed staying there and everyone was nice and the staff as well! I would definitely recommend visiting there again.
Stayed 3 nights in Aug 2023

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Anna

Travelled with partner
Liked: Amenities
It was absolutely lovely!! The restaurant was great! Will definitely be coming back.
Stayed 3 nights in Aug 2023

10/10 Excellent

Tania and Shane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A wonderful caravan park with everything you need, will certainly stay again
Stayed 1 night in Jul 2023

8/10 Good

Brendan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very child and family friendly. Really nice setup and good location. Cabin was very nice and clean. The main bed was extremely soft and hurt my back and shoulders. Other than the bed it is a great place.
Stayed 3 nights in Jul 2023

10/10 Excellent

CANDICE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean lots of things for kids to do. need more blankets provided for winter.
Stayed 1 night in Jul 2023

10/10 Excellent

F

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked how many options there were for activities! Bistro meals were good! Rooms were tidy and kitchen facilities great! All staff we encountered were exceptionally helpful and friendly, from reception to bistro. Although there were some damage to doors (long term water damage) and the sliding door entry point was not terribly secure. However, we will absolutely return for another visit soon. Thank you!
Stayed 2 nights in Jul 2023

10/10 Excellent

Joanne

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were friendly and helpful
Stayed 3 nights in Jun 2023

10/10 Excellent

Jarrad

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent stay in Garden Villa Suite, great activities for kids would stay again
Stayed 1 night in Jun 2023

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities
Great family stay. Funs for kids.
Stayed 2 nights in Jun 2023

10/10 Excellent

Alison

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 3 nights in Jun 2023

10/10 Excellent

Edwin

Liked: Cleanliness, staff & service, property conditions & facilities
The Studio unit was just right for my few days. The service and attention at the office and the Bistro were marvelous. I will go there again sometime. Thank you all. Edwin Farmer.
Stayed 3 nights in Jun 2023

10/10 Excellent

Laurelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jun 2023

10/10 Excellent

Bob

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great service from the staff and super clean.
Stayed 2 nights in Jun 2023

10/10 Excellent

Summah

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
My mattress had collapsed so it was a nightmare to sleep on, but upon checkout I told staff they said they would be onto it straight away, apart from that ⭐️⭐️⭐️⭐️⭐️
Stayed 2 nights in Jun 2023

2/10 Terrible

Vennessa

Stayed 1 night in May 2023

6/10 Okay

Dayna

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Just disappointed in cleanliness as kitchen window dirty and kitchen light full of dead cockroaches.Spider webs in bedroom too but everything else clean and bed so comfy.Shower was beautiful and close to harbour town to shop away.Staff are lovely too as maintenance man fixed our sliding screen door straight away and was greeted lovely too..
Stayed 2 nights in May 2023

10/10 Excellent

Jason

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place for a family to stay.
Stayed 1 night in Apr 2023

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, amenities
Only stayed one night.. whole experience was top notch . Will stay again
Stayed 1 night in Apr 2023

8/10 Good

Robyn

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Fun for all The Family.
We found it very handy to the Theme Parks but a bit too far from the airport and surfers, for our trip. The park itself was wonderful, the amenities and the dining options were fantastic. There were a few maintenance issues which didn't affect our stay too much, but we reported them on departure. The kids loved the pools and activities. It is great for families and was very close to shopping centres for groceries. The cost was a bit high, but it was where the family chose to stay.
Stayed 6 nights in Apr 2023

10/10 Excellent

Michelle

Travelled with family, Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Was good for the kids so much for them to do and dinner prices was good big meals too pools and grounds was clean staff friendly
Stayed 8 nights in Apr 2023

10/10 Excellent

Steph

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place for kids, plenty of facility and activity for everyone. good convenient location, close to everything, shops, restaurant,beach and other tourist attraction. a little crowded but understandable in prime location like this, we had good time and kids definitely loved it
Stayed 1 night in Mar 2023

10/10 Excellent

Debbie

Stayed 3 nights in Mar 2023

10/10 Excellent

Nova

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the property. It’s suitable for families with young kids. The pool are a bit too small for big kids but my teens had fun with their young kids friends. The movie activity was also lovely.
Stayed 1 night in Feb 2023

10/10 Excellent

Sonya

Stayed 2 nights in Feb 2023

8/10 Good

Anthony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The unit we had on the top floor was good however hot as the blinds were up and the sun heated the rooms, not good on a hot day
Stayed 1 night in Feb 2023

6/10 Okay

Aurelia

Liked: Cleanliness, staff & service
Disliked: Room comfort
Lots of little things need looking at
When we got there we realised we had been booked into a room that was right on the highway. The door looked like it had been kicked in, so a new door was replaced, but had not been painted. The cleaners that came and serviced the other rooms down our hall were so noisy, they woke us up. We also had no hanger to leave on the door so we were left undisturbed. Our bed was sunken and felt broken. The toilet, despite them sending out a maintenance man, leaked all through the stay - completely wasting water and made it hard to fall asleep. Despite that, the grounds were really amazing, the room was super clean and looked presentable when we arrived. Cool pools etc for the kids to play in. The check in time was way too late and a fairly early check out time. All in all, convenient for what we needed, but definitely needs some touching up.
Stayed 2 nights in Feb 2023

10/10 Excellent

Sue

Stayed 2 nights in Feb 2023

10/10 Excellent

Samantha

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best place for a family! We stayed in one of the cabins, was clean and tidy and we were only there to sleep. The pools and activities were amazing and kept us all busy. Nice and close to shopping centres and the theme parks! Can’t wait to come back
Stayed 3 nights in Feb 2023

8/10 Good

Emma

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and tidy, could use some updates and a freshen up as some bit are old and broken. All still in usable condition
Stayed 1 night in Feb 2023

8/10 Good

Pettina

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Family friendly and plenty of activities for the kids.
Stayed 2 nights in Nov 2022

8/10 Good

Bonnie

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Need to keep it clean n tidy during the day into evening. Employ cleaners during this time in public areas. It's still covid times. Be more hygenic.
Stayed 3 nights in Nov 2022