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Dear Allan,It is always a pleasure to receive positive feedback. I will share your feedback with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Mantra Sun City Team
Dear Pallavi,Thank you for taking your time to provide us your feedback. It is great to hear that you enjoyed your stay with us and found the apartment spacious. Our apartments are comparatively spacious among all other hotels in Surfers Paradise. Apart from the size of our apartment, if you are staying in our ocean view rooms, those rooms provide absolute stunning ocean views although we are a block away from the ocean. It's a pleasure to have you staying with us. We hope to see you again on Gold Coast and please stay with us again.Kind regards,Mantra Sun City Team
6/10 Okay
richard
Travelled with partner
5 Feb 2024
Disliked: Property conditions & facilities
Sad to say not an enjoyable stay. This has been the first accommodation that didn't supply house keeping for our stay not supplying fresh towels or making our room. It also didn't have a dinning option. The bar / coffee shop didn't have great opening hour's.
richard
Stayed 4 nights in Feb 2024
Response from SWB on 10 Feb 2024
Dear Richard,Thank you for taking the time to tell us about your experience at the Mantra Sun City - Surfers Paradise. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mantra, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,Mantra Sun City Team
Dear Donna,We very much appreciate your comments regarding your stay at the Mantra Sun City Surfers Paradise. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Mantra Sun City Team
Beautiful location awesome facilities kids loved it so much
Lauren
Stayed 8 nights in Jan 2024
Response from SWB on 3 Feb 2024
Dear Lauren,Thanks for choosing Mantra Sun City for your recent stay on the sunny Gold Coast and providing your top rating. I'm glad to hear of the positive experience you had with us. It is great to read that we could accommodate you with everything you needed. We look forward to welcoming you back again soon next time your travels bring you back to the Gold Coast. Warm regards,Mantra Sun City Team
Two families staying in 2 ocean view apartments. Check in was smooth. Efficient and friendly staff. The view from both apartments was stunning . 1 apartment had obviously been renovated and was good. The second apartment was ageing, worn out carpets
UDAY
Stayed 5 nights in Dec 2023
Response from Mantra Sun City Team on 12 Jan 2024
Dear Uday,We very much appreciate your comments regarding your stay at the Mantra Sun City Surfers Paradise. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Mantra Sun City Team
Dear Paul,We very much appreciate your comments regarding your stay at the Mantra Sun City Surfers Paradise. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Mantra Sun City Team
Dear Daniel,We very much appreciate your comments regarding your stay at the Mantra Sun City Surfers Paradise. We are so sorry about the restaurant was closed during your stay.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Mantra Sun City Team
Dear Robin Andrew,We very much appreciate your comments regarding your stay at the Mantra Sun City Surfers Paradise. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Mantra Sun City Team
6/10 Okay
Stephanie
Travelled with family, Travelled with family and small children
6 Jan 2024
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Very convenient location right in front of a tram stop! We had a one bedroom and it was nice and spacey.
The hotel really needs a refurb and new furniture. We had a bit of wet weather during our stay and a couple of the windows leaked.
Stephanie
Stayed 3 nights in Dec 2023
Response from Mantra Sun City Team on 12 Jan 2024
Dear Stephanie,We very much appreciate your comments regarding your stay at the Mantra Sun City Surfers Paradise. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Mantra Sun City Team
10/10 Excellent
Marija
2 Jan 2024
Marija
Stayed 10 nights in Dec 2023
Response from SWB on 26 Jan 2024
Dear Marija,Thanks for choosing Mantra Sun City for your recent stay on the sunny Gold Coast and providing your top rating. I'm glad to hear of the positive experience you had with us. It is great to read that we could accommodate you with everything you needed. We look forward to welcoming you back again soon next time your travels bring you back to the Gold Coast. Warm regards,Mantra Sun City Team
Dear Christopher Peter,Thank you for taking the time to tell us about your experience at the Mantra Sun City - Surfers Paradise. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mantra, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,Mantra Sun City Team
6/10 Okay
Gaurang
Travelled with family
29 Dec 2023
Liked: Cleanliness, staff & service, amenities
This place is good to stay. It needs a coat of paint probably, but it's decent. I never used the kitchen except to make instant coffee. The aircon was working well, and views were good from the rooms. The staff is friendly. Overall, the room was spacious, so it felt nice to stay there. The shower pressure wasn't that great, but it was okay.
Gaurang
Stayed 4 nights in Dec 2023
Response from SWB on 2 Jan 2024
Dear Gaurang,Thank you for your review. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We are really happy to receive all forms of feedback as it helps us to make improvements where we can. We are very passionate about our room quality and work very closely with our owners of the apartments in updating and refreshing furniture to keep up with the level expected by our wonderful guests. This is of course and ongoing project and we will continue to focus on this as a priority.We hope you will give us another opportunity in the future, please speak to our friendly staff and make all requests known so we can take great care of you.Kind regards,Mantra Sun City Team
Dear Mirsada,Thanks for choosing Mantra Sun City for your recent stay on the sunny Gold Coast. I'm glad to hear of the positive experience you had with us.We do apologise for any inconveniences you experienced during your stay. It is never our intention for our guests to leave disappointed. We look forward to welcoming you back again soon next time your travels bring you back to the Gold Coast. Warm regards,Mantra Sun City Team
6/10 Okay
Bettina
Travelled with family
21 Dec 2023
Liked: Room comfort
indoor pool was out of action
Bettina
Stayed 2 nights in Nov 2023
Response from SWB on 2 Jan 2024
Dear Bettina,Thanks for choosing Mantra Sun City for your recent stay on the sunny Gold Coast. I'm glad to hear of the positive experience you had with us.We do apologise for any inconveniences you experienced during your stay. It is never our intention for our guests to leave disappointed. We look forward to welcoming you back again soon next time your travels bring you back to the Gold Coast. Warm regards,Mantra Sun City Team
Views were amazing. Onsite parking was great.
Spacious and had everything one may need BUT everything (carpets, furniture and just the whole building is VERY old and smelly. The air is stuffy. It felt like there was no ventilation in the halls… just really unpleasant. Breakfast was terrible, fruit didn’t seem fresh, scrambled egg was tasteless and there wasn’t a lot of variety at all.. hot tub wasn’t working so overall not a great experience. We’l never be back here again.
Zakieh
Stayed 1 night in Dec 2023
Response from SWB on 16 Dec 2023
Dear Zakieh,Thank you for taking the time to tell us about your experience at Mantra Sun City - Surfers Paradise. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mantra, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,Mantra Sun City Team
Dear Stuart,Thank you for taking your time to provide us your feedback. It's lovely to hear that you and your family had enjoyed every moment staying with us. I’m glad that you were impressed with our Location. Although we are a block away from the ocean, our ocean view rooms still provide absolute stunning ocean views. There is easy access to anywhere even we are 10 mins away from the centre of Surfers Paradise. It's a pleasure to have you staying with us. We hope to see you again on the Gold Coast on your next holiday and please stay with us again.Kind regards,Mantra Sun City Team
10/10 Excellent
Jasmine
29 Nov 2023
Jasmine
Stayed 1 night in Nov 2023
Response from SWB on 2 Jan 2024
Dear Jasmine,It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Mantra Sun City Team
10/10 Excellent
Krish
18 Nov 2023
Krish
Stayed 3 nights in Nov 2023
Response from SWB on 16 Dec 2023
Dear Krish,We very much appreciate your review regarding your stay at the Mantra Sun City Surfers Paradise. It is always a pleasure to receive positive feedback. I will share your review with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Mantra Sun City Team
Dear Angela,Thanks for choosing Mantra Sun City for your recent stay on the sunny Gold Coast and providing your top rating. I'm glad to hear of the positive experience you had with us. It is great to read that we could accommodate you with everything you needed. We look forward to welcoming you back again soon next time your travels bring you back to the Gold Coast. Warm regards,Mantra Sun City Team
4/10 Poor
Olympia
Business traveller
6 Nov 2023
Liked: Property conditions & facilities
Disliked: Staff & service
I would have loved to give this stay a 5 star rating but unfortunately check in was really stressful for my mother. I had to get mum to check in as I was working and they wouldn’t let her check in without written consent from me which was fair enough, but if I hadn’t checked my phone on a quick break she could have been waiting all day to check in. I had contacted the property a week prior to ask if my security bond could be paid to them in cash and they said yes but when mum turned up with the bond in cash they spent at least up to an hour trying to push my mum to jump into her car to go to her bank and deposit it and we are not from the Gold Coast and driving on her own stressed her out so after one hour of debating they finally agreed. The bond money was our fuel money to drive home so that’s why I made sure before I booked this accommodation.
Besides that the spa was the best part about the stay.
Olympia
Stayed 1 night in Oct 2023
Response from SWB on 11 Nov 2023
Dear Olympia,Thank you for taking the time to tell us about your experience at the Mantra Sun City - Surfers Paradise. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mantra, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,Mantra Sun City Team
8/10 Good
Melissa
Travelled with group
26 Oct 2023
We liked the space we had in a 1 bedroom apartment and the variety of pool options, being so close to tram, views from apartments were amazing. Could have had nicer outdoor furniture on balcony.
Overall some of the things we didn’t like so much was many of the areas felt very dated, facilities and area indoor pool needed some attention roofing etc, the pool bar area lacked some good food options, staff at bar were not super friendly looked bored.
If you are not a fan of lizards then this may not be place for you as there are many around the property and near the pool area.
Overall good place for kids with range of pool options and proximity to tram.
Melissa
Stayed 5 nights in Oct 2023
Response from SWB on 28 Oct 2023
Dear Melissa, Thanks for choosing Mantra Sun City for your recent stay on the sunny Gold Coast and providing your top rating. I'm glad to hear of the positive experience you had with us. It's lovely to hear that you were impressed with our facilities. Your compliment will be passed onto our Team.Our hotel is just a block away from the ocean and we are located on the north side of Surfers Paradise, it is easy to access anywhere as we are only 10 mins away from the centre of Surfers Paradise. We do have great facilities for kids and families - Water slides, indoor heated pool, and indoor/outdoor spa.We look forward to welcoming you back again soon next time your travels bring you back to the Gold Coast. Warm regards,Mantra Sun City Team
8/10 Good
Andrew
19 Oct 2023
Andrew
Stayed 1 night in Oct 2023
Response from SWB on 22 Oct 2023
Dear Andrew,We really appreciate that you have taken the time to leave a positive review. Your feedback was very much appreciated and we are so glad that we could make your family holiday memorable.We look forward to welcoming you back very soon.Kind regards,Mantra Sun City Team
Dear Nick,We very much appreciate your comments regarding your stay at the Mantra Sun City Surfers Paradise. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Mantra Sun City Team
can’t be bothered just go their and find out for yourself it looks nothing like online and half the units are privately owned by self entitled people who are junkies and alcoholics
Joshua
Stayed 7 nights in Sep 2023
Response from SWB on 17 Oct 2023
Dear Joshua,Thank you for sharing your experiences at Mantra Sun City Resort. I am disappointed to read that your stay wasn’t up to your expectation. Certainly it seems it fell far short of our usually high standards. Please be assured that I will share your feedback with the team to ensure we can provide a higher level of service to all our valued guests.Thank you & regards,Mantra Sun City Team
10/10 Excellent
Jessica
9 Oct 2023
Liked: Cleanliness, staff & service
Jessica
Stayed 1 night in Oct 2023
Response from SWB on 17 Oct 2023
Dear JessicaThank you for taking the time to leave a positive review, we are very lucky to be situated with such amazing views. We hope to have another opportunity to welcome you back on your next visit to the sunny Gold Coast!Warm regards,Mantra Sun City Team
6/10 Okay
Weidong
Travelled with family and small children
6 Oct 2023
Liked: Cleanliness, staff & service, amenities
Big and spacious which is great for larger families. Great location and is right next to the tram stop. The pool is a big plus and kids loves it. But the place is really showing it's age and really need some upgrades (curtains that can't fully close, the added bed was on an angle so didn't feel great to sleep on...). On a side note the included breakfast wasn't great, it just fills the stomach if you are in a hurry.
Weidong
Stayed 4 nights in Sep 2023
Response from SWB on 17 Oct 2023
Dear Weidong,Thanks for choosing Mantra Sun City for your recent stay on the sunny Gold Coast. It is great to read that we could accommodate you with everything you needed. We do apologise for any inconveniences you experienced during your stay. It is never our intention for our guests to leave disappointed. We look forward to welcoming you back again soon next time your travels bring you back to the Gold Coast. Warm regards,Mantra Sun City Team
Overall a great property, short walk to shopping and entertainment.
David Bruce
Stayed 4 nights in Sep 2023
Response from SWB on 25 Sept 2023
Dear David,Thank you for taking your time to provide us your feedback. It's lovely to see you and your family had enjoyed every moment staying with us. I’m glad that you were impressed with our Location. Although we are a block away from the ocean, our ocean view rooms still provide absolute stunning ocean views. There is easy access to anywhere even we are 10 mins away from the centre of Surfers Paradise. It's a pleasure to have you staying with us. We hope to see you again on the Gold Coast on your next holiday and please stay with us again.Kind regards,Mantra Sun City Team
Response from Mantra Sun City Team on 20 Sept 2023
Dear Uday,We really appreciate that you have taken the time to write such a detailed review. We are so glad that you enjoyed your stay with us.We hope to welcome you back to Mantra Sun City very soonKind Regards
We liked that the light rail station was meters from the property.
Daryl
Stayed 6 nights in Aug 2023
Response from SWB on 4 Sept 2023
Dear Daryl,Thanks for choosing Mantra Sun City for your recent stay on the sunny Gold Coast and providing your top rating. I'm glad to hear of the positive experience you had with us. It is great to read that we could accommodate you with everything you needed. We look forward to welcoming you back again soon next time your travels bring you back to the Gold Coast. Warm regards,Mantra Sun City Team
8/10 Good
david
23 Aug 2023
david
Stayed 3 nights in Aug 2023
Response from Mantra Sun City Team on 30 Aug 2023
Dear David,Thank you for your rating.We really appreciate that you took the time to leave us a rating.We look forward to welcoming you back to the property in the future.Kind Regards
Dear Ronak,Thank you for leaving us a positive rating on your stay with us at Mantra Sun City.We look forward to welcoming you back to the property.Kind Regards
Dear Stephen,We very much appreciate your comments regarding your stay at the Mantra Sun City Surfers Paradise. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Dear William,hank you for taking the time to tell us about your experience at the Mantra Sun City Surfers Paradise. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mantra, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
Great location, very nice canal views and a comfortable room.
Pools and facilities are noteworthy though we did not dine in at all and I can't remember seeing the restaurant open.
We had a hotel room and I made the assumption that there would be a tidy up sometime during our 4 days but this was not the case, which I found odd for a "Hotel room", as it functions more like an apparthotel.
For those without swim towels, I hope reception provided extra as wet towels for swim and shower doesn't sound appealing!
We had no interaction with reception other than check in/out and that was pleasant.
Be aware that if you are 100% digital carry you will need to know your credit card number off the top of your head as you cannot preauth with NFC.
I suggest Mantra update as other providers can preauth $1 using this method these days.
Matthew
Stayed 3 nights in Jul 2023
Response from SWB on 6 Aug 2023
Dear Matthew,Thanks for choosing Mantra Sun City for your recent stay on the sunny Gold Coast and providing your top rating. I'm glad to hear of the positive experience you had with us. It is great to read that we could accommodate you with everything you needed. We look forward to welcoming you back again soon next time your travels bring you back to the Gold Coast. Warm regards,Mantra Sun City Team
Value for money and close to the beach. The property’s insulation is not that good and you can hear the traffic noise. The property is about ten minutes walk away from the main shopping strip.
Jia
Stayed 4 nights in Jul 2023
Response from SWB on 6 Aug 2023
Dear Jia,We very much appreciate your comments regarding your stay at the Mantra Sun City Surfers Paradise. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Mantra Sun City Team
Great hotel in a great location. Wonderful views and really convenient transport.
Kylie
Response from Mantra Sun City Team on 20 July 2023
Good Morning Kylie,Thank you for the amazing review. We are glad as a team to know that we meant your expectations during your stay.As a team we do appreciate all the positive feedback. We look forward to welcoming you back to the property in the near future.Kind Regards
8/10 Good
Jeffrey
11 July 2023
Jeffrey
Stayed 2 nights in Jul 2023
Response from SWB on 6 Aug 2023
Dear Jeffrey,We very much appreciate your comments regarding your stay at the Mantra Sun City Surfers Paradise. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Mantra Sun City Team
Dear Shane,Thank you so much for your feedback.As a team we are glad that we meet your expectations during your stay with us at Mantra Sun City.We look forward to welcoming you back to the property in the future.Sincerely,
8/10 Good
Chandra, Springfield Lakes
Travelled with family
25 June 2023
Liked: Cleanliness, staff & service
Stayed in room1008B. Some minor maintenance of this room is required. Main ensuite door requires replacing since the door bottom is worn and door frame needs repainting. Ensuite towel hanger damaged needs replacing. Overall the room was good but a little bit of refreshing will be good for guests.
Chandra
Stayed 2 nights in Jun 2023
Response from Mantra Sun City Team on 7 July 2023
Dear Chandra,Thank you for your feedback.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Sincerely,
Dear Amanda,Thank you so much for the positive review.As a team we are glad we meet your expectations.We look forward to welcoming you back to the property in the future.Sincerely,
Dear Sebastian,Thank you for your feedback.Sincerely,
6/10 Okay
June
Travelled with partner
18 June 2023
Liked: Staff & service
Disliked: Property conditions & facilities
Rooms and soft furnishings are tired, the whole place needs a revamp.
June
Stayed 2 nights in Jun 2023
Response from Mantra Sun City on 7 July 2023
Dear June,Thank you for your recent feedback.We do apologies that we didn't meet your expectations during your stay.We do hope to welcome you back to the property in the future.Sincerely
6/10 Okay
Kelly, Trinity Beach
Travelled with family
16 June 2023
Liked: Cleanliness, staff & service
A little run down but clean. No free wifi which most other properties do have. And nothing to watch other than free to air tv
Kelly
Stayed 4 nights in Jun 2023
Response from Mantra Sun City on 7 July 2023
Dear Kelly,Thank you for the feedback, we do apologies that we didn't meet your expectations during your stay. As a team we do strive to do our best.Sincerely
Large rooms with great ocean views, competitive prices
Joanne
Stayed 1 night in Jun 2023
Response from Mantra Sun City Team on 7 July 2023
Dear Joanne,Thank you for your great review on the property during your stay with us.We really appreciate receiving great feedback from guests.We look forward to welcoming you back to the property in the future.Sincerely,
The location and facilities were great! Loved that there was free parking.
Sharisse
Stayed 1 night in Jun 2023
Response from Dev on 6 June 2023
Dear Sharisse, Thanks for choosing Mantra Sun City for your recent stay on the sunny Gold Coast and providing your top rating. I'm glad to hear of the positive experience you had with us. We do have great facilities for kids and families - Water slides, indoor heated pool, and indoor/outdoor spa. Our hotel is just a block away from the ocean and we are located on the north side of Surfers Paradise, it is easy to access anywhere as we are only 10 mins away from the centre of Surfers Paradise. We look forward to welcoming you back again soon next time your travels bring you back to the Gold Coast. Warm regards,Davinder Chaudhary Assistant Manager
Have stayed at Sun City a few times, always a good value property building is clean and tidy even though it is probably classed as an older building now days its well kept and amenities are well looked after - apartment size if big and spacious with modern furnishings. carparking is easy , pool spa and saunas are good and easy walk to cavil avenue. will stay again as sun city is a good value for money surfers paradise stay
Adrian
Stayed 3 nights in May 2023
Response from Davinder on 30 May 2023
Dear Adrian,We really appreciate that you have taken the time to write such a detailed review. We are so glad that you enjoyed your stay with us.We hope to welcome you back to Mantra Sun City very soon.Kind regards,Davinder ChaudharyAssistant Manager
Dear Susan,Thank you for taking the time to provide feedback on your stay with us and apologies for the negative experiences you had during your stay.As our apartments are separately owned some of the features do differ from unit to unit although we are working on a number of refurbishments to keep our product up to date and in good condition and are constantly discussing this with the owners.I understand that this does not help the experience that you have had although we do appreciate all feedback and will ensure we address all issues for the future.Kind regards,Davinder ChaudharyAssistant Manager
Unscheduled and unannounced water outage during our stay. Door to our room did not lock properly. Fire alarm in our room had been manipulated and was not functioning as per design. No offer of compensation for the inconveniences. When requesting a late checkout was only given 1 hour extra.
Robert
Stayed 8 nights in May 2023
Response from Davinder on 30 May 2023
Dear Robert,We very much appreciate your comments regarding your stay at the Mantra Sun City Surfers Paradise. It is always a pleasure to receive positive feedback. Apologies for the negative experience you had in regard to the water outage during your stay. I understand that this does not help the experience that you have had although to ensure there is an immediate improvement in this area I have addressed your concerns with the Department Manager, whom offer their most sincere apologies for the experience. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Davinder Chaudhary Assistant Manager