Indoor pool, 4 outdoor pools, open 6:00 AM to 10:00 PM, pool loungers

Reviews of Hilton Surfers Paradise Hotel & Residences

5 out of 5
Hilton Surfers Paradise Hotel & Residences
6 Orchid Ave Surfers Paradise, Surfers Paradise, QLD

Reviews

7.8

Good

Rating 10 - Excellent. 427 out of 1005 reviews" "
Rating 8 - Good. 259 out of 1005 reviews" "
Rating 6 - Okay. 148 out of 1005 reviews" "
Rating 4 - Poor. 101 out of 1005 reviews" "
Rating 2 - Terrible. 70 out of 1005 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Steven

Travelled with family
Liked: Cleanliness, property conditions & facilities
Really enjoyed our stay, thank you too all the staff.
Stayed 5 nights in Mar 2024
Response from Fiona Pryde - General Manager on 26 Mar 2024
Dear Steven, We are delighted to read you enjoyed your stay and we hope to welcome you back again. Warm regards,

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Mar 2024
Response from Fiona Pyrde - General Manager on 19 Mar 2024
Dear Terry, We are delighted to read you enjoyed your stay and the location. Warm regards,

10/10 Excellent

Nobuyoshi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2024
Response from Fiona Pryde - General Manager on 19 Mar 2024
Thank you for a great score!

10/10 Excellent

Morgan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place!
Stayed 1 night in Mar 2024
Response from Fiona Pryde - General Manager on 19 Mar 2024
Dear Morgan, We are delighted to see you had a great stay!Warm regards

10/10 Excellent

Saud

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay.
Stayed 2 nights in Feb 2024
Response from Fiona Pryde - General Manager on 14 Mar 2024
Dear Saud, We are delighted to read you had a great stay and we hope to welcome you back again.Warm regards,

10/10 Excellent

Sukhbant Singh

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay, large rooms and friendly staff
Stayed 3 nights in Feb 2024
Response from Fiona Pryde - General Manager on 5 Mar 2024
Dear Sukhbant,We are delighted to read you had a great stay!Warm regards,

10/10 Excellent

Kawa, Hamilton

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
not quiet but loved it in the centre of everything in the city highly recommended
Stayed 3 nights in Feb 2024
Response from Fiona Pryde - General Manager on 5 Mar 2024
Thank you for a great score, Kawa.Warm regards,

10/10 Excellent

Dang Duy Phuong

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay, will be back
Stayed 2 nights in Feb 2024
Response from Fiona Pryde - General Manager on 5 Mar 2024
Thank you for your review. We can't wait to welcome you back again!Warm regards,

10/10 Excellent

Jigar

Liked: Cleanliness, amenities, property conditions & facilities
amazing property
Stayed 7 nights in Feb 2024
Response from Fiona Pryde - General Manager on 18 Feb 2024
Thank you for a great score, Jigar!

6/10 Okay

Jarrod

Liked: Cleanliness
Stayed 2 nights in Feb 2024
Response from Fiona Pryde - General Manager on 6 Feb 2024
Thank you for your score!

8/10 Good

Nadeya

Liked: Cleanliness, staff & service
Stayed 6 nights in Jan 2024
Response from Fiona Pryde - General Manager on 6 Feb 2024
Thank you for you score!

6/10 Okay

MARTIN EMILIO

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Tv doesn’t work, even play something on YouTube, cast or watch tv. The cleaners are very friendly and nice people, but I think there isn’t enough of them to clean all the rooms during the right time frame
Stayed 2 nights in Jan 2024
Response from Fiona Pryde - General Manager on 6 Feb 2024
Dear Martin,We are very sorry to read you had issues with the tv and appreciate the feedback you provided on our housekeeping. Our Executive Team are reviewing your comments to ensure they are used to improve our guest's experience.Warm regards,

10/10 Excellent

Christopher

Stayed 4 nights in Jan 2024
Response from Fiona Pryde - General Manager on 21 Mar 2024
Thank you for a great score.

10/10 Excellent

KD

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the panorama room. Views were breathtaking. Executive lounge and buffet breakfast were top notch.
Stayed 1 night in Jan 2024
Response from Fiona Pryde - General Manager on 30 Jan 2024
Dear KD,We are delighted to read you had a great stay and hope to welcome you back again soon. Warm regards,

10/10 Excellent

Nikolin

Liked: Cleanliness
Stayed 4 nights in Jan 2024
Response from Fiona Pryde - General Manager on 23 Jan 2024
Thank you for a great score, Nikolin!

4/10 Poor

bassam

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
very courteous staff but not knowledgeable about area and doea not provide any recommendations for areas to explore or resturants
Stayed 2 nights in Jan 2024
Response from Fiona Pryde - General Manager on 22 Jan 2024
Dear Bassam, Thank you for your feedback, we will address this matter with our team to ensure that they are well-informed. We are pleased to see our team were courteous to you during your stay. Warm regards

10/10 Excellent

Noora

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2023
Response from Fiona Pryde - General Manager on 18 Jan 2024
Thank you for a great score, Noora!

8/10 Good

mandeepak

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Gym is a dungeon with most basic of facilities and no aircon/temp controls. The rooms have a musty, typical hotel smell, even the food has that smell. The staff is good, and helps where possible. Room staff is good, when they do turn up. Location in good, which is probably why the room rates are so high. Rooms are spacious. Aircon controls don’t work. Overall, 2.5/5.
Stayed 5 nights in Jan 2024
Response from Fiona Pryde - General Manager on 16 Jan 2024
Dear Mandeepak, We are sorry to read of the issues you had. Please note we do have two gyms to choose from. One is on BM level and the other one is on level two with different amenities. Our Executive Team are reviewing your comments to ensure they are used to improve our guest's experience.Warm regards,

10/10 Excellent

Sylvia

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 5 nights in Dec 2023
Response from Fiona Pryde - General Manager on 11 Jan 2024
Dear Sylvia, We're so pleased you had a great stay and hope to welcome you back again soon.Warm regards,

10/10 Excellent

Kelsey

Stayed 5 nights in Dec 2023
Response from Fiona Pryde - General Manager on 24 Jan 2024
Thank you for a great score, Kelsey.

6/10 Okay

Quitchie

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The Hotel staff are fantastic, very central to a lot restaurant and with a nice 5 minute walk to the beach. I wasn’t to impressed with the our hotel room starting off with the view the windows were so dirty with fingerprints mark and clearly didn’t seem to be clean then there was with rips in the carpet, broken couch where dip to one side, main bedroom door won’t open/ close properly, kitchen cupboard broken. Hilton use to be one of favourite hotel but i find it the property condition have fallen over time and it’s due for upto date modern uplift.
Stayed 4 nights in Dec 2023
Response from Fiona Pryde - General Manager on 8 Jan 2024
Dear Quitchie, We are delighted to see our team were fantastic during your stay. It is however, disappointing to see of the issues you had and we will ensure these concerns are addressed promptly by our team. Warm regards,

10/10 Excellent

Najee

Stayed 5 nights in Dec 2023
Response from Fiona Pryde - General Manager on 22 Jan 2024
Thank you for a great score, Najee.

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
My family had so much fun here the room view was so good stunning at night so relaxing staff were fabulous!
Stayed 3 nights in Dec 2023
Response from s on 2 Jan 2024
Dear valued guest,Thank you for your review.We hope to see you again!Kind regards,Hilton Surfers Paradise Hotel and Residence

10/10 Excellent

Ranjit

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Dec 2023
Response from s on 2 Jan 2024
Dear valued guest,Thank you for your review.We hope to see you again!Kind regards,Hilton Surfers Paradise Hotel and Residence

2/10 Terrible

Amit

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from s on 2 Jan 2024
Dear valued guest,Thank you for your review.We hope to see you again!Kind regards,Hilton Surfers Paradise Hotel and Residence

10/10 Excellent

Abed Ali

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location. Staff were very welcoming with great service throughout my stay.
Stayed 6 nights in Dec 2023
Response from s on 2 Jan 2024
Dear valued guest,Thank you for your review.We hope to see you again!Kind regards,Hilton Surfers Paradise Hotel and Residence

6/10 Okay

Tianshu

Stayed 5 nights in Dec 2023
Response from Fiona Pryde - General Manager on 21 Dec 2023
Thank you for your score, Tianshu.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gold Coast- a trip to remember
Hilton has always been on top of our priority list when it comes to having a holiday. It was our first time to visit Gold Coast and we were not disappointed as it took our hearts aways. The trip will not be this comfortable it if wasn’t with Hilton. The service has always been great and the amenities are well maintained. Staff are very helpful the executive lounge was amazing. The view from the room was breathtaking.
Stayed 1 night in Dec 2023
Response from Fiona Pryde - General Manager on 19 Dec 2023
Dear Anonymous, We are delighted to hear you enjoyed your stay with us and hope to welcome you back again soon. Warm regards,

10/10 Excellent

John

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Marta was very helpful at Breakfast, a great waitress, who helped us out with our baby.
Stayed 1 night in Dec 2023
Response from Fiona Pryde - General Manager on 18 Dec 2023
Dear John, We are so pleased to read you had a great stay and our wonderful team member made a difference during your stay.Warm regards,

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 7 nights in Dec 2023
Response from Fiona Pryde - General Manager on 17 Dec 2023
Thank you for your review!

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Fiona Pryde - General Manager on 17 Dec 2023
Thank you for a great score, Jane!

8/10 Good

Rhonda

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The lifts take forever to be available
Stayed 1 night in Dec 2023
Response from Fiona Pryde - General Manager on 21 Dec 2023
Dear Rhonda, We're sorry to read you had issues with the lifts. We are looking at ways to improve this during peak season. Warm regards,

2/10 Terrible

Nick

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Fiona Pryde - General Manager on 6 Feb 2024
Thank you for your score.

10/10 Excellent

Kendall

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed here for one night. The friendly staff allowed me to check in early and check out late. Our flight was in the evening and they let us check out at 3pm for $50 an hour. That was convenient for us because we sat at the pool all afternoon and then could shower before we left for the airport.
Stayed 1 night in Dec 2023
Response from Fiona Pryde - General Manager on 14 Dec 2023
Dear Kendall, We are so pleased to see our team were able to accommodate your needs and we hope to welcome you back again. Warm regards

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Fiona Pryde - General Manager on 12 Dec 2023
Thank you for a great score Laura!

2/10 Terrible

Yang

Disliked: Cleanliness, property conditions & facilities
Terrible
Stayed 3 nights in Dec 2023
Response from Fiona Pryde - General Manager on 11 Dec 2023
Dear Yang, We're so sorry see you were disappointed in your stay. If you would like to provide us with more information to make it right, please email us at OOLHI_Info@hilton.comWarm regards,

8/10 Good

Joel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Fiona Pryde - General Manager on 17 Dec 2023
Thank you for your review!

10/10 Excellent

Samuel

Stayed 1 night in Dec 2023
Response from Fiona Pryde - General Manager on 12 Dec 2023
Thank you for a great score, Samuel!

8/10 Good

Damien

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Your staff are very friendly and made us feel very welcome.
Stayed 1 night in Nov 2023
Response from Fiona Pryde - General Manager on 20 Nov 2023
Dear Damien, We're so pleased our team made you feel so welcomed. We can't wait to welcome you back again soon. Warm regards,

10/10 Excellent

Hemant

Stayed 1 night in Nov 2023
Response from Fiona Pryde - General Manager on 8 Dec 2023
Thank you Hemant for a great score!

4/10 Poor

Andrew

Stayed 2 nights in Nov 2023
Response from Fiona Pryde - General Manager on 8 Dec 2023
Dear Andrew, We are sorry to see you were disappointed with your stay. We hope one day we can make it up to you. Warm regards

10/10 Excellent

Ray

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff service was amazing. We will definitely be back again👌
Stayed 6 nights in Nov 2023
Response from sl on 11 Nov 2023
Thank you for your staying with us. I hope you see you again!

6/10 Okay

Mahsa

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I would recommend this place to family/friends
Stayed 3 nights in Nov 2023
Response from sl on 11 Nov 2023
Thank you for your staying with us. I hope you see you again!

10/10 Excellent

Nadine

Stayed 1 night in Oct 2023
Response from Fiona Pryde - General Manager on 8 Dec 2023
Thank you Nadine for a great score!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rooms took a while to be ready in check-in but besides that a perfect stay for families.
Stayed 4 nights in Oct 2023
Response from Fiona Pryde - General Manager on 6 Nov 2023
We're sorry your guest room took awhile to be ready, however we are very happy to see that the rest of your stay was great. Warm regards,

10/10 Excellent

Rachelle Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Scarlet on 4 Nov 2023
Thanks for a great score! We hope you see you again soon.

10/10 Excellent

Belinda

Stayed 6 nights in Oct 2023
Response from Fiona Pryde - General Manager on 8 Dec 2023
Thank you Belinda for a great score!

8/10 Good

Wilson

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
They gave us delicious chocolates 🍫, the bathroom was sick and the view was beautiful.
Stayed 3 nights in Oct 2023
Response from Fiona Pryde - General Manager on 30 Oct 2023
We are so pleased you enjoyed your stay! Warm regards,

6/10 Okay

Dimitrios

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Closing the lap pool down for maintenance on a 30 degree day was a shame. Couldve given earlier notice than 1 day before i arrived there. Wouldve booked somewhere else if i knew they were going to close the lap pool down.
Stayed 6 nights in Oct 2023
Response from Fiona Pryde - General Manager on 27 Oct 2023
Dear Dimitrios, We understand your disappointment with the lap pool being closed for maintenance during your stay. Unfortunately, we are unable to contact every individual guest to let them know prior to their stay, which is why we include this information on our website. We also still have the indoor pool and plunge pool opened. Alas, I'm sorry that it impacted your stay.

10/10 Excellent

Bayley Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2023
Response from Fiona Pryde - General Manager on 27 Oct 2023
Thanks for a great score, Bayley Joseph!