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Reviews of Enderley Gardens Resort

3.5 out of 5
Enderley Gardens Resort
38 Enderley Avenue, Surfers Paradise, QLD

Reviews

7.6

Good

Rating 10 - Excellent. 58 out of 209 reviews" "
Rating 8 - Good. 66 out of 209 reviews" "
Rating 6 - Okay. 57 out of 209 reviews" "
Rating 4 - Poor. 22 out of 209 reviews" "
Rating 2 - Terrible. 6 out of 209 reviews" "

7.0/10

Cleanliness

7.6/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

6/10 Okay

grove, Patterson Lakes

Liked: Cleanliness, property conditions & facilities
Rooms are somewhat dated but facilities and location are great.
Stayed 3 nights in Aug 2023

10/10 Excellent

Victor

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful tropical setting
Stayed 4 nights in Jul 2023

8/10 Good

Craig

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
N/A
Stayed 2 nights in Jan 2023

6/10 Okay

Tyler

Disliked: Cleanliness, property conditions & facilities
Place to stay, close to everything. Needs updating.. new carpet needed, broken dining seats, sofa. "Self contained" cutlery and some cookware was unclean on arrival.
Stayed 3 nights in Oct 2022

6/10 Okay

Lucy

Travelled with partner
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
It is definitely a budget hotel so keep that in mind when booking. There was no one at the front desk when we checked in due to training but when we called, they were able to get one of the residents down very fast and we were able to check-in with no issues. Both the ladies did their best in the situation and it was definitely appreciated. The room we stayed in was interesting. It was a 1 bedroom apartment so there was heaps of space and it looked like it had been refurbished with relatively new furniture (which was initially one of my concerns after I'd read the other reviews); however, there were 2 holes in the bedroom and the bathroom from the door handles, the carpet was stained in multiple places, there was mold in the shower and on the ceiling above it, under the bed was not cleaned, and we saw a couple of cockroaches (my partner ended up killing one near the bed). The location to Surfers Paradise was great and there was underground parking which was easy to get to. We were facing the tram tracks and we didn't have any issues with noise. Overall, you're definitely getting what you paid for. It is not a 5-star hotel so don't expect 5-star rooms. It was fine for 2 nights because we were basically out all day but if you're planning to hang around the hotel for significant amounts of time, this isn't the place for you (unless you get one of the fancier rooms because there are nice reviews on here for the hotel - we just might have lucked out and got one of the other rooms)
Stayed 2 nights in Oct 2022

4/10 Poor

Greg

Travelled with family
Disliked: Cleanliness, property conditions & facilities
The resort itself was nice. There was plenty of parking options and the pool was great. The room was extremely poorly maintained. There were holes in the walls and window frames. We were without water for half an hour on the first morning. The wardrobe doors were very old and fell out when you tried to open them. The TV was 14 years old and did not work, it constantly turned itself on, changed stations, adjusted brightness and volume. The carpet was very worn and you could see it was delaminating throughout. We went during the school holidays and paid a ridiculously high price for an extremely disappointing room.
Stayed 3 nights in Sep 2022

4/10 Poor

Paul

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
The room was rundown and wasnt cleaned properly the downstairs aircon didnt work the spa pool didnt work we will not recommend or be staying there again
Stayed 2 nights in Jul 2022

6/10 Okay

carol

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The apartment was clean, except the carpet was disusting, but clearly needed updating. Everything felt very early 80's. A few little changes would make a world of difference. (A fresh paint job, fix the tiles falling off the wall, furniture that isn't broken). The location was amazing. Everything was just a few blocks away.
Stayed 2 nights in Jan 2020

8/10 Good

Verified traveller

Travelled with family
Disliked: Staff & service, amenities
It has a great pool that was never overcrowded. Spa attached and all working and very clean. The poolside lounges need attention. There is a sauna that does not get much use due to where it is located but it too is clean and once heated is a very nice indulgence. Very private. I think it should be APARTMENT SELF CONTAINED not resort.
Stayed 6 nights in Dec 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities
Great property & within walking distance to most attractions.
Stayed 2 nights in Dec 2019
Response from Truth Teller on 9 Dec 2019
Thank you kindly for the positive review. Kind Regards, Management

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
quite expensive for the what you get. pictures don’t look like the actual property. broken cupboards and bad water system.
Stayed 2 nights in Oct 2019
Response from The Truth on 6 Dec 2019
Your anonymous review is appreciated. The water system here at Enderley Gardens is perfect. Cupboards are not broken and our prices are in-line with the current market.

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities
It was good being near a tram stop. No elevator was a bit of a problem. Cups, glasses, etc, were dirty. Place is very run down in general.
Stayed 2 nights in Aug 2019

4/10 Poor

NYM

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Good location. Friendly reception. Apartment very bad condition dirty and holes in walls. Kitchen not properly equipped. Bathroom had no towel rail.
Stayed 7 nights in Apr 2019

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities
Stayed 4 nights in Apr 2019
Response from GM on 1 May 2019
Thank you

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was in a quiet location but close to Surfers Paradise and beach was 1 block down 5 minutes walk. Transport was on the corner close to the property. building was secure with secure onsite parking garage lovely pool and amenities. Will be staying again when I next visit my sons and grandson. 👍
Stayed 3 nights in Apr 2019
Response from Zaccy on 1 May 2019
Thank you for your kind review. We look forward to hosting you in the future.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, amenities
The resort was in a great location. The room was spacious and clean, the facilities a little bit old. It might be good to assign a carpark to the room, as for one of the night's we stayed we had to park out on the street as the carpark was full.
Stayed 3 nights in Apr 2019
Response from Zaccy on 23 Apr 2019
Hi, Thank you for the great review. We take all feedback on board and will revisit car parking in the near future. Did you know that there are 2 car parks, on the resort map supplied on check in there are 2 different car park entries. If number 1 is full there is generally space in number 2. Thanks again for the feedback. Have a great day, Zaccy General Manager

8/10 Good

Verified traveller

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
A lovely pool area and gardens are in the centre of the units. We were on the first floor. Whilst the unit was very comfortable it did need an some attention. A fresh paint, new carpet and upgraded kitchen. Chipped walls and doorways, an outdated kitchen and minimal amenities, one teaspoon, detract from a lovely holiday. It wouldn't take much to upgrade. Our linen was changed 3 times during our 9 night stay which was very pleasing. Only negative for me was the wi-fi. An odd 300 mbs are included and then you have to buy the rest. The connection was shocking and I paid for it but couldn't use it!
Stayed 9 nights in Dec 2018

8/10 Good

Carl, Michigan, U.S.

Travelled with partner
Liked: Staff & service, amenities
Fantastic location. Short walk to the beach, tram, stores, and restaurants. The apartment has everything you need for your stay, including a washer and dryer. The staff are friendly and polite. The property is showing it’s age, but its a good place overall.
Stayed 2 nights in Nov 2018
Response from Zac on 4 Dec 2018
Hi Carl, Thank you for the fantastic review. We are working to modernize the resort and your feedback is appreciated. We look forward to having you stay again in the future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great price and location. Loved it 👍
Great location. Great price. Staff friendly. Unit was clean and well equipped. Fantastic for the price. Nice and quiet. Unit was a little dated but in good condition and clean.
Stayed 8 nights in Nov 2018
Response from Zac on 4 Dec 2018
Thank you for the kind review. We are very pleased to hear you enjoyed your stay.

10/10 Excellent

Max

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enderley resort
The stay was great good situation ,good family units and they have just changed managers and were changing staff and some of our rooms were showing that improvement with the next few days all should be the same. Will stay there again in the future
Stayed 7 nights in Oct 2018
Response from Zac on 4 Dec 2018
Hi Max, We are very happy to hear you enjoyed your stay and the facilities. We appreciate your understanding in regard to the management change while you were in house and we strive to offer consistent improvement in providing a fantastic guest experience moving into the future. We look forward to having you stay again.

6/10 Okay

Verified traveller

Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
Air conditioner leaked over TV. Tiles were coming off the floor. Room cleanliness pretty poor. Pool area and location good.
Stayed 5 nights in Oct 2018
Response from Zac on 4 Dec 2018
Thank you for the review, We take all feedback seriously and will forward it onto the relevant departments. We hope to provide you with a better guest experience moving into the future. Kind Regards,

6/10 Okay

Nelly, NZ

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Beautiful surroundings
Staff extremely helpful, nice and close to Cavill Mall. Beautiful peaceful surroundings, great pool and spa. Train right outside. My only disappointment was the cleanliness of our apartment, on first glance looks great but after closer looking you could see dirty dusty corners, and skirtings, the shower tray was filthy, under the couches were dirty which you could see sitting down on the opposite side of the room. There were wood chips from a broken draw all over the floor behind a bed side table. We only stayed 3 nights so was suitable for our needs. Other than the cleanliness everything was great.
Stayed 3 nights in Aug 2018

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities, room comfort
I was very surprised and disappointed that the accommodation had no elevator
Stayed 2 nights in Aug 2018

8/10 Good

Verified traveller

Liked: Staff & service
Enjoyed our stay felt very secure nice close to Caville Av walking distance to beach. I would definately stay here again
Stayed 4 nights in Aug 2018

10/10 Excellent

Graham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beach, Shops and Tram
Right on the tram line from the airport, and just one block from the beach. Two tram stops to Cavill Avenue, and just a bit further to Main Beach and Australia Fair. Nice spa, clean pool and friendly management.
Stayed 5 nights in Jun 2018

4/10 Poor

jamie, sydney

Disliked: Staff & service
Lots of threats
Worst wotif ever. Threatening email about maintaining silence and so as a result the place is quieter than most grave yards. Lots of threats about how they are going to keep your security deposit, but then they bank it anyway. It took three nasty phone calls to get it refunded.
Stayed 4 nights in Jun 2018

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy with it all.
Stayed for 2weeks 10/6/18 to24/6/18 in room 16 beautiful apartment got everything you need great location walking distance to everything good parking will be back next year .Thanks to Enderley Gardens for great holiday apartment and good rates lovely resort.
Stayed 14 nights in Jun 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family getaway
Perfect location, just a short walk from surfers paradise but far enough that you don’t get as much business. Beach just a two minute walk down the road. Spacious apartment well suited for families. Great security for car and yourself! Plenty of parking in the street if you have more than one car though there is some time limits but they’re quite gracious
Stayed 5 nights in Jun 2018

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Our stay was really enjoyable and we would book again in a heartbeat.
Stayed 11 nights in May 2018

6/10 Okay

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Good value accommodation
This is a great value place to stay. It’s quiet, close to a tram station and to everything else you’d need in the Gold Coast. There were a couple of areas of the apartment that were a bit dusty but other than that it was nice enough. It is at the budget end of the accommodation scale so be aware of this when booking and there are no lifts so can be difficult with higher floors if you have lots of luggage.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Fantastic location, about 5 mins walk to patrolled beach, short walk to supermarkets & good coffee shop. The resort common facilities (BBQ, pool) are very good. As far as the actual apartments go, each is individually owned and ours was unfortunately not well cared for. Good points about the apartment were that it had a washing machine & dryer and was a good size with a reasonably well equipped kitchen. Not so great were that the curtains were falling off the rails & basically see-through anyway, the furniture was very, very old, the wire door out to the gardens & pool wouldn't even shut properly, let alone lock (this was quite a problem because we were on the ground floor). If you are considering staying here, I recommend that you talk directly to the property and ask for specific details about the available apartments. I found the reception staff to be very friendly & helpful.
Stayed 3 nights in Apr 2018

8/10 Good

yuri, melbourne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice location, close to everythiy
My room was on the ground floor, it was noisy during the night by passing traffic, otherwise it was good, big enough for two people, enjoyed stay, will book next time, but will ask room facing the inside yard, to have a nice noiseless sleep.
Stayed 2 nights in Mar 2018

4/10 Poor

doug

Disliked: Staff & service
Stayed 3 nights in Feb 2018

8/10 Good

Steve, Sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, good location
Nice Hotel close to the heart of Surfers Paradise, with the light rail stop just around the corner. Overall nice place to stay and would happily stay again.
Stayed 4 nights in Feb 2018

8/10 Good

Derek, Melbourne

Liked: Staff & service
Great to relax, convenient
Last minute decision for 3 of us to enjoy a week at Gold Coast in 2nd week of Jan, wanted a good pool and self-catering. Thought no chance or only have terrible options, but thankfully turned out well and good price. Flew from Melbourne, no car so took bus from airport then tram and it was just around the corner - a big plus and we used the trams often. Staff were friendly and helpful, obviously routinely holding luggage for people before/after stays. Pool looks huge on website - it's not, but it is plenty big enough to handle 10 at once - very pleasant, comfortable temperature (not cold) and with shade around some edges if want to avoid sun. Spa really good and strong. Didn't try sauna - seemed steamy enough outside anyway. Place is obviously a time-share resort from a couple decades ago, so all rooms are self-contained and have good space to live in - ours had master bedroom, bathroom with laundry (not cramped), open living area with smallish but full kitchen with proper fridge and oven, 2 couches (1 with sofa bed), table and chairs. Air conditioning quiet and powerful and worked well but room also got good breeze through with all windows open so could sleep without aircon too. Every room/owner different - we were given only 1 of everything for each of us (bowl, spoon, etc). Had leaky tap and flickering light when arrived but all fixed next day. It's fairly basic and not very stylish, but better than 3 star and it worked well and was good enough to be happy with it.
Stayed 7 nights in Jan 2018

8/10 Good

Sheena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great apartment and will stay here again.
Awesome place to stay, this place is well maintained and pool was clean as well, would recommend this place.
Stayed 5 nights in Jan 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
It's close proximity to the tram station, beach, town and restaurants made it convenient to walk and save fuel. Generally the resort was peaceful and quiet and well maintained around the pool and BBQ areas.
Stayed 5 nights in Jan 2018

8/10 Good

Brad, Kendal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy Days
Stayed at this location for ten days. Very clean and very quiet. Well situated for Beach, shops and transport links. Room was well equipped with all essentials. Would happily re-book here again.
Stayed 10 nights in Dec 2017

8/10 Good

Verified traveller

Liked: Staff & service
Stayed 7 nights in Jan 2018

6/10 Okay

marie, adelaide

Its safe. But dont look for room close to tram way., noisy cant sleep well
Stayed 5 nights in Nov 2017

6/10 Okay

Steve, Montreal, Canada

Liked: Staff & service
Disliked: Room comfort
Ok but not great
There was no Air conditioning in my unit, fortunately weather was not too warm during my stay. Carpets need to go, both inside the appartment and in the hallways, they are old, ceramic floors would be more hygienic. Location is good (walking distance to beach, shops, restaurants). Outdoor facilities (pool, garden, walkways) are clean and well maintained. Would I recommend to a friend? Maybe, but not as a first choice.
Stayed 2 nights in Oct 2017

8/10 Good

Gordana

Liked: Cleanliness, staff & service, room comfort
Close to the centre of Surfers Paradise affordable
Our family loved it at Enderley Gardens Resort. The rooms were clean and everything was in working condition although the furniture was a bit outdated. Very close to all attractions and restaurants at Surfers Paradise. Very handy with transport too. The tram line just a 80m walk. The staff was friendly and pool was clean.
Stayed 6 nights in Oct 2017

6/10 Okay

Adele, Shepparton

Liked: Staff & service, property conditions & facilities
Disliked: Room comfort
Good location
Located close to surfers paradise beach. Appearance of the outside of the building, the gardens, pool area lovely. The room we personally stayed in was pretty run down. The cleanliness of the room could certainly be improved. Would consider staying again another time as hopefully we might get a nicer room. Price for room and location was good.
Stayed 2 nights in Sep 2017

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Sep 2017

6/10 Okay

linda, sth. australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very quiet
Very quiet didn't see many guests. Too far from shops although tram was excellent. Wouldn't go there again. Having the flu also spoiled our stay.
Stayed 14 nights in Sep 2017

8/10 Good

Verified traveller

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Staff were rude and unaccomodating
Room was nice enough for the price. No shelving in the unit or hangers so no where to put your clothes. We were there for a few weeks so it would have been nice to be able to hang some clothes out.
Stayed 13 nights in Aug 2017

8/10 Good

STEVEN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
RELAXING
was relaXING
Stayed 2 nights in Aug 2017

6/10 Okay

Lesa P.

Friendly, but not too cozy
Staff was friendly. Wifi was very limited, as were the spoons. The pool and hottub were fun, but the kids who live at this property were screaming a lot running loose outside. The master bed was hard as a rock.
Stayed 4 nights in Jun 2017

6/10 Okay

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
This place has a really good potential to be a wonderful place to stay but wasn't great for us. Yes it's close to the beach, g link and centre of surfers but that's about the only benefits. One sheet on the bed as a liner and another as a top sheet is not acceptable any other place you stay tbeg provide a doona and more than one pillow per a person. I've never stayed anywhere that I'd been required to supply my own toilet paper and not had access to clean towels when I need them with out the extra cost.
Stayed 4 nights in Jul 2017

6/10 Okay

teresa, coffs harbour nsw

Liked: Cleanliness, staff & service
Good budget option
Staff very friendly on check in. Apartment was spacious and clean. Decor is dated which is fair enough for price! Fair apartment for good price. Lovely warm blankets. Well located walking distance to Cavil ave. Outdoor areas clean and tidy.
Stayed 3 nights in Jul 2017