Premier 2 Bedroom Ocean View Courtyard | Terrace/patio

Reviews of Viscount on the Beach

4 out of 5
Viscount on the Beach
1 First Avenue, Surfers Paradise, QLD

Reviews

8.6

Excellent

Rating 10 - Excellent. 33 out of 57 reviews" "
Rating 8 - Good. 12 out of 57 reviews" "
Rating 6 - Okay. 5 out of 57 reviews" "
Rating 4 - Poor. 5 out of 57 reviews" "
Rating 2 - Terrible. 2 out of 57 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

10/10

Amenities

7.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great views, direct access to the beach, very clean and good facilities
Stayed 7 nights in Jan 2021
Response from Manager on 22 Jan 2021
Thanks so much for your review - glad that you enjoyed Viscount On The Beach.

10/10 Excellent

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location on the beach. Rooftop bbq area with spa and sauna.
Stayed 7 nights in Oct 2019
Response from Manager on 12 Nov 2019
Thanks for your review - WE AGREE - perfect location on the beach and the rooftop area is second to none.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2018
Response from Amber on 23 Jan 2019
Thanks for your review!

10/10 Excellent

Allison

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018

10/10 Excellent

Delia, Illinois

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious home with beautiful views
We loved everything about this place! Amber is fantastic and helps make reservations and great suggestions for local places! We will definitely be back and this will be our go-to spot!
Stayed 8 nights in Jul 2018
Response from Amber on 1 Aug 2018
Thank you for the lovely compliment. It was such a pleasure to have you all stay at Beachfront Viscount. Its worth the long trip! Our apartments are spacious and our location World Class, I understand why you will be back. Look forward to seeing you again!

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful waterfront views
Extremely pleasant stay right from the greeting at reception to the handwritten note on our last day. The apartment was clean, spacious and airy with amazing views of the ocean from the lounge and balcony. By far the best place I've stayed in on the coast.
Stayed 2 nights in May 2018
Response from Amber on 4 June 2018
A pleasure to have you stay with us, and I look forward to seeing you again. It is a terrific property in an excellent location. Thanks so much for your review.

10/10 Excellent

John, singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very close to the beach and easily accessible.
Great stay with a million dollar beach view. The property manager was very friendly and helpful.
Stayed 8 nights in Mar 2018
Response from Amber on 9 Apr 2018
Thanks for a lovely review John! I am glad that you had a wonderful time here - we certainly do have million dollar views!

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great beach stay
Great location and facilities for our family stay, apartment was clean and spacious. The view and beach access was wonderful. We enjoyed our stay very much and will stay again.
Stayed 2 nights in Feb 2018
Response from Amber on 15 Mar 2018
Thank you so much for your review. We really love having guests enjoy their stay and both the great serviceable friendly family apartments and of course the world class location! Love to see you again!

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Great location, great views! Would love to stay again.
Stayed 7 nights in Dec 2017
Response from Amber on 17 Feb 2018
Thank You for staying with us at Beachfront Viscount! We love all our guests and love to assist you with another booking!

8/10 Good

Jie

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing view beachfront apartment
It is a great place to stay with amazing ocean view and not far from surfers Paradise. The property manager is friendly and helpful. The room size is great and pool is right in the front of beach. On the other side, the supplied air condition in the lounge cannot cover two bedrooms and you need be extremely cautious to drive a big car in the car park because of many poles. Alternatively you can consider street parking.
Stayed 5 nights in Dec 2017
Response from Amber on 5 Jan 2018
Thanks for your review - hope you will stay with us again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ON THE BEACH
This place is amazing, Amber is way to helpful and great to see a friendly face to invite you to your room. nothing is to hard for the Beachfront Viscount they also helped me with all my plans we had for the weekend.A special mention to Amber as the customer service was beyond my expectations and I have stayed at some expensive accommodation in the past and you don"t get the service that The Viscount offers. HIGHLY RECOMMEND.
Stayed 2 nights in Dec 2017
Response from Amber on 15 Dec 2017
Thank you so much for the glowing review! Glad that you enjoyed your stay here and hope to see you come back again.

10/10 Excellent

Rosemary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2017
Response from Amber on 5 Jan 2018
I completely agree! Thank You

8/10 Good

Rebecca , victoria australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wow to the view
I stayed 4 nights in an absolute beach front view 2 bedroom appt. Absolutely stunning waking up to the waves that i can see from my pillow. Lovely lady manager who goes above and beyond. Highly recommend. Great value for money for beach side.
Stayed 4 nights in Nov 2017
Response from Amber on 28 Nov 2017
Hi Rebecca, Thank you so much for staying with us at Beachfront Viscount - we love living at the beach too and hearing the waves all night - soothes the soul. Come and visit again something.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Priceless Ocean Views with comfortable apartments
My family booked two apartments. The 2 bedroom was on level 7, had a lovely view from lounge, kitchen and master bedroom of the ocean. However, the bathroom was a little dated and there was only 1 air=conditioner to cool the whole apartment. The 3 bedroom was on level 6, which had a lovely view from the lounge. This apartment had 4 air-conditioners, with 1 in the lounge and each room. The bathrooms in this apartment where nicer and however the kitchen was a little dated and the carpet had a few marks on it. Overall these apartments are a great size, in a great location and the view in the ocean view apartments is priceless.
Stayed 2 nights in Nov 2017
Response from Marion Brownlie on 28 Nov 2017
Thank you so much for your review, and for staying with us at Beachfront Viscount. Completely agree that we have the best views on the coast - uninterrupted! Apartment 23 is lovely, and waking up to the ocean front is amazing. Apartment 21 does indeed have 4 air-conditioners, and is on the beautiful sunny north east side of the building **Newsflash** new carpet going in soon. Hope you come back and check it out.

10/10 Excellent

Alex, Caboolture

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great views with direct beach access
We had a great weekend at this hotel, the staff were very welcoming and the location was great, close to everything and direct beach access.
Stayed 2 nights in Aug 2017
Response from Amber - Resident Manager on 22 Sept 2017
Thanks so much for taking the time to review us. It is a great property in a world class location. As you point out we are making improvements, and hope that guests will continue to enjoy Beachfront Viscount. Do hope you will come back and see us.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
GREAT LOCATION
Top Hotel, the staff was excellent went out of there way to help us. Location great can walk to Broadbeach or Surfers and the fact the is was right on the beach was the best. Would definately go back.
Stayed 2 nights in Jul 2017
Response from Amber - Onsite Manager on 22 Sept 2017
Thank you so much for taking the time to review us. Certainly glad that you enjoyed your stay and that we were helpful :). Hope that you come back and see the differences, the room you stayed in has most likely already had a freshen up! Ask to see next visit.

10/10 Excellent

Jodie, Sunshine Coast

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great beachfront apartment. Amazing views.
Being absolutely beachfront was the best thing about the apartment, the views were amazing from the 9th floor. We stayed in 3 BR apartment which was big and well equipped with plenty of plates, glasses, cutlery and cooking equipment for self catering. It was clean with comfortable beds. Manager very helpful and friendly. We are a family group of 6 and used the spa upstairs which was relaxing and fun.
Stayed 2 nights in Jul 2017

6/10 Okay

Jan

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Lucky the Beachfront Viscount is in a great location with amazing views because our apartment was terrible. The decor and fittings are very old, damaged and dated. The price doesn't meet the amenities. Don't pay more than $200 per night. Beware of which apartment you book
Stayed 2 nights in Jul 2017

10/10 Excellent

Esther, Brisbane

Liked: Cleanliness, staff & service, room comfort
Money's worth, great location
Receptionist was very helpful in check in. Rooftop with spa overlooking the beach was amazing in the afternoon. 10 mins either way from Pacific Fair or Surfers Paradise Centre. Right on the corner so not much traffic. Overall was a peaceful experience. Will be visiting again soon.
Stayed 2 nights in Jun 2017
Response from Management on 6 July 2017
Hi Esther, thanks for taking the time to review. We agree its a top spot!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stunning views right on the beach
Great 3 bedroom apartment with amazing beach views and quiet spot with no construction or traffic noise. Reception staff were friendly, delightful and helpful. Apartment 28 although not new was nicely renovated and very comfortable.Spa and massive rooftop area with BBQs on 9th floor and lovely pool on ground with direct access to beach.
Response from Management on 6 July 2017
Thanks for your review. We are an older building, some of the apartments have been renovated and we sell those as our superior apartments and they are lovely! Hope you visit us again.

10/10 Excellent

Kath, redlands QLD

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel handy to surfers and boarders great spot.
Very helpful mangers,good for walking to all shops the beaches, perfect for the Blues and country festivals.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely amazing views

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beachfront location with great views and comfortable apartments. Rooftop BBQ area would have one of the best views of the whole coast

6/10 Okay

chris , Brisbabe

Disliked: Cleanliness, staff & service, property conditions & facilities
Average
Room very outdated, glasses had lipstick on them, 1 roll of toilet paper between 2 bathrooms and 6 people... staff not overly considerate or friendly. Location was perfect and rooftop spa and BBQ only redeeming features.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Bronwyn

Liked: Cleanliness, property conditions & facilities, room comfort
Magnificent views
Loved the stay; views were amazing, location lovely. Was disappointed the the bar b cue near the spa was out of order. Caroline was lovely; staff were very responsive to needs and information requests.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome location and view
Excellent experience. Couldn't ask for better. Thank you. We will be back.

10/10 Excellent

Traveller, Sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Beachfront Location
Perfect beachfront location. Great views. Perfectly equipped. Would book there again. It is a 15-20 min walk to Broad Beach or Surfers Paradise, so better if you have a car. But public transport is close by.

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

2/10 Terrible

lucy, melbourne

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dirty. Dust everywhere! Furniture and beds old
The views were the only positive about the apartment

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Million dollar views!
Million dollar views! Amazing! And the roof top spa and bbq area were awesome. As was the pool being located right next to the beach. Would definitely stay here again! Waking up to the sunrise over the beach was simply stunning. And listening to the crashing waves at night was very relaxing. The hosts were lovely and very accomodating,

4/10 Poor

Angela, Sunshine Coast

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Very tired and run down
The view from the balcony was amazing, however the rusty fridge, the rotting wood shelving and mouldy stained tiles in the bathroom were not so amazing!!
Response from Caroline on 9 Feb 2016
Hello I am glad you enjoyed the view from your apartment. It is disappointing that you found mould in your bathroom we are more than happy to address any issues at the time if they are brought to our attention. It is most difficult to satisfy a guest complaint after they have left the complex. It would have been very easy to arrange extra cleaning of your apartment if it was required. I am not sure what shelving displeased you I would imagine it must have been in a bathroom I will check all the apartments to try to locate this problem. Thank you Caroline

6/10 Okay

nita, brisbane

Disliked: Cleanliness, property conditions & facilities
Great ocean sound and views
Perfect views and satisfactory furnishings in the level four apartment however building itself was old and apartment was somewhat grotty. A bit of TLC required.
Response from Caroline on 9 Feb 2016
Hello I ma glad you loved the location of Beachfront Viscount. You have stayed in one of our two bedroom standard apartments these apartments are not newly renovated and the furnishings may be a little older. The building is an older building. All of the buildings right on the beach are older buildings. . The age of the building is a small price to pay for the magnificent location of the complex and we try to maintain it as well as possible given its age. We are in the process of modernising the building with new lifts etc.

2/10 Terrible

Garry, Melbourne

Disliked: Staff & service
No staff and not enough beds.
We booked 5children and 2adults for 2 nights. Turned up in the afternoon and no staff in attendance. Another guest brought to our attention a phone number to ring and we then contacted some lady who gave us directions over the phone on where to find our key. We discovered the room only catered for 4 children and 2 adults with a queen bed and 4 single beds. My daughter had to sleep on the couch. Unable to contact the staff. After check out I left many messages on the phone for the staff to contact me. Finally my calls were returned and I was promptly told that this is not a hotel and she doesn't work on any public holidays, this includes any Sunday and Saturday afternoons. She refused to accept that she had made an error with my booking despite my booking confirmation showing 5children 2 adults. She was rude on the phone and said she would not offer any compensation although she said if a mistake was made she may give a refund on the cost of an extra bed which is only a very small fraction of the total price I paid. She was rude and arrogant to me and made no apology. She later refused to pay any compensation despite Expedia confirming with her that she did not cater for the number of people in the booking. I get the impression that guests are just an inconvenience to this woman and I don't know why they even bother advertising their apartment on Expedia. I would never go there again.

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities
location
the location is great 5 mins drive to surfers and located right on the sand. These units are very old and have not hd much upgrading at all. do not get the 2 bedrooms units They are run down and need a total overhaul. Spend the extra money and be sure to ask for the "they say upgraded' 3 bedroom units. Nice pool on the beach - just old
Response from Marion Brownlie on 6 Jan 2016
Hello I am sorry that you found your apartment not to your standard it is very hard to know which apartment you are talking about when it is an anon review however the standard apartments are clearly described as not newly renovated. To say they are all bad and need a total overhaul is very harsh especially when you will have seen one of them I presume you stayed in a two bedroom. These apartments are still a very acceptable standard. The three bedroom apartments have been upgraded and are of a very nice standard. I feel the apartments are well priced for the standard and location we present. Thank you for your review Management

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Good value for what you get.
OK, for a short stay. could do with a good clean. short walk to Broadbeach. No toilet rolls supplied had to buy them.
Response from Marion Brownlie on 6 Jan 2016
Thank you for your review I am very surprised to hear you felt the cleaning was not good as we have not received complaints before. If this was raised with me I would have immediately dealt with the issue you found. Toilet rolls are supplied in our initial starter on your arrival however you are correct that additional supply's need to be purchased by the guest. This is standard policy in every serviced apartment building. I do hope you will come back for a short stay one again Management

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Amazing location right on the beach
Fantastic friendly and helpful hosts. The location is amazing and if you can drag yourself out of bed the sunrises are spectacular. Just sit on the balcony, enjoy the view and then back to bed or jump in for a quick dip.
Response from Caroline on 17 July 2015
Bill and I are so pleased that you enjoyed your sty with us thank you for taking the time to review us and we do hope you return to see us soon.

6/10 Okay

Vikki, Brisbane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Nice Nreak
Handy to Tram. Great ocean views and staff were nice.
Response from Marion Brownlie on 17 July 2015
Thank you for taking time to review us Bill and I really enjoy the positive interaction with our guests and we do hope you return to visit us soon regards Caroline

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to the beach. Great location.
Had an amazing experience being my first time on the Gold Coast. The hotel was in a location that was ideal for accessing attractions but not in the middle of the hustle and bustle of tourism.
Response from Caroline on 17 July 2015
thanks so much for taking the time to review us I am really pleased you had a great experience whilst staying with us We look forward to hosting you again and hope you will come back again soon

10/10 Excellent

Steve, Sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location , on the beach
Great location half way between surfers and Broadbeach
Response from caroline on 6 May 2015
Hi Steve Thanks for your review I am glad you enjoyed your stay and we hope to see you again soon

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Room comfort
Fantastic location
Our stay was fantastic, the location of the apartment was fantastic. Our apartment was very dated and needed a facelift, we had a mirror wall and that was cracked so dangerous for kids. The pool area was lovely and being able to walk straight onto the beach was an advantage. Would stay there again but we would request for an apartment that was modern.
Response from Marion Brownlie on 6 Jan 2016
Thank you for your review. I am not sure which apartment you stayed in but will check all mirrors as we were not aware of a crack in one of them It is always helpful for you to tell management of any issues found. We are very glad you enjoyed your stay and will do our best on your return visit to ensure you really enjoy another stay with us. Management

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Would recommend looking elsewhere.
I have real misgivings about this hotel and whether or not to leave a review. The views were really wonderful and it is a nice quiet spot. The couple that run it are extremely nice but the hotel is pretty run down. So much wasn't working in the room, the tiles had a weird slimey feel to them, the beds were pretty awful and very small, the garage was very difficult to get in and out of...It is also located basically just too far from anywhere to really make walking a great option with kids in the heat (1.5 kilometers from the nearest shopping area) and though it isn't that hard to drive around, you just wouldn't have to if you stayed just about anywhere else. Who wants to drive every day to buy basic necessities or go out to dinner when there are large pockets of areas all around where you don't have to drive for anything? The hotel IS right on the beach, which is why we chose it, but the nearest flags are actually quite a hike, so you can't really just step out of the hotel and find a spot feet from your door. The waves in this area were very choppy (even for experienced swimmers)and full of huge jellyfish, so again, if we were to return to the area, we'd probably try to find a more child friendly beach.
Response from Marion Brownlie on 11 Feb 2015
I am very sorry that you were disappointed with your stay it is hard to respond when It is an unknown guest who has written the review. I cannot recall any guest bringing to my attention any problem with tiles in an apartment. I cannot recall any guest bringing lots of problems with things not working in an apartment to my attention either as I would certainly have addressed any issues to the best of my ability at the time to ensure your stay was memorable. I guess the flags being too far away is personal preference. I think they are quite close approx.70 meters.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Marion Brownlie on 4 Sept 2015
Thank you very much for the great review. I am very pleased that you enjoyed your stay with us and hope you will come back again soon kind regards Caroline

8/10 Good

Michael, Christchurch

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great views, close to beach
Great place to stay, we'll be back for sure! Awesome views, close to be abc and surfers, wonderful facilities. Happy to recommend this as a place to stay. Good friendly and helpful managers.
Response from Caroline on 6 Mar 2015
Hi Michael We are so pleased you enjoyed your stay with us we look forward to hosting you again Regards Caroline

10/10 Excellent

Ella

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Marion Brownlie on 4 Sept 2015
Hello Ella Thank you for taking the time to review our property. I am very glad you had such a lovely stay with us and do hope you will come back to see us soon.

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
ok
position and staff good, everything else disappointing
Response from Caroline on 6 Mar 2015
I am sorry that you did nit enjoy your stay it is hard to respond when we do not know what problems you encountered to form this view

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic
Right on beach Excellent staff Great facilities We are coming back for sure
Response from Caroline on 7 Mar 2015
We love to hear that guests have enjoyed their stay with us. It is a pity that I don't know which of my guests left this review but We will be delighted to host you again in the future Thanks for the review Caroline

10/10 Excellent

David, Australia - NSW - Newcastle

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Nice ; Value: Acceptable price; Service: Courteous; Cleanliness: Spotless; very roomy - fitted 6 adults with ease.

10/10 Excellent

Shane and Maree, Auckland NZ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Location on the beach was good awesome views.
We will stay here again. Close to the Oasis mall walking distance or free 3 hour parking at the mall car park. Lolas do a great meal or they also do takeaway Pizzas which were amazing.
Response from Caroline on 6 May 2015
Hi Shane and Maree I am so pleased you will come back to see us again in the future. We really appreciate hearing when our guests have had a great time and we appreciate the time you have taken to review us. Hopefully we will see you again soon.

10/10 Excellent

Andrew, Australia - TAS - Hobart

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Home away from home; Value: Affordable; Service: Go the extra mile; Cleanliness: Beautiful; close to Surfers and Broadbeach