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Reviews of Comfort Inn & Suites Glenwood Springs On The River

2.5 out of 5
Comfort Inn & Suites Glenwood Springs On The River
2625 Gilstrap Court, Glenwood Springs, CO

Reviews

8.6

Excellent

Rating 10 - Excellent. 515 out of 1008 reviews" "
Rating 8 - Good. 336 out of 1008 reviews" "
Rating 6 - Okay. 94 out of 1008 reviews" "
Rating 4 - Poor. 34 out of 1008 reviews" "
Rating 2 - Terrible. 29 out of 1008 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Shawn, Colorado

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
A bit on the outskirts of Glenwood Springs, but overall a clean, comfortable place to stay.
Stayed 3 nights in Mar 2024

8/10 Good

George

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family and I stayed at Comfort Inn & Suites. Our experience was overall good. The only complaint I have is that my family and I listened a noise constantly. Like someone was dragging furniture and banging things. Only stopped for a few hours during the night. But then started again early in the morning. My husband told about it to the front desk person. Also, I would like to suggest to ad a nightstand at the right hand bed close to the sofa bed. Thanks.
Stayed 1 night in Mar 2024

6/10 Okay

Dana

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast foot bad
Stayed 3 nights in Mar 2024

10/10 Excellent

Nathan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Family of five visiting the hot springs. This property seems to be renovating and they are doing a great job! Very clean and fantastic accommodations. The swimming pool is across the street at their sister property.
Stayed 2 nights in Mar 2024
Response from jr on 22 Mar 2024
Thanks for the great review. Hope to see you again soon!

2/10 Terrible

Igor

Disliked: Cleanliness, staff & service, property conditions & facilities
This was the worst experience I ever had in any hotel. I am a person with a service dog, because I am a mentally sick person. My dog did not bark or dirty the room, did nothing wrong, neither did I. The morning of my check out, I got a knock on a door and verbally assaulted by the main manager name . He told to get my dog and get out! I showed him paperwork, he had nothing to say but accusing of smoking. I do not smoke, and he said "keep your dog from barking". He was talking to me in a very loud voice and treated me like I was his child pointing fingers at me. When I confronted him about the way he talked to me, he tried kicking me out and calling the cops on me. For what I do not know. Is that how you treat mentally sick person with a service dog?
Stayed 1 night in Mar 2024
Response from jr on 14 Mar 2024
Your feedback about the hotel is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.

2/10 Terrible

Tatiana, Lincoln

Travelled with family, Travelled with family and small children, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Our first room smelled like smoke so they gave us a different room to stay in. The property on the outside looked very messy, outdated and dirty. The breakfast was terrible, minimal options including toast and waffles that were raw when cooked. Same breakfast options every single day for 4 days in a row. Bathroom in our room was old and dirty. When arriving at hotel late in the evening parking was in an old, messy underground garage with no access to the hotel except by going outside to the front entrance. Our room was never cleaned and towels refreshed the whole 5 days that we stayed there. The front desk staff were rude and not polite or happy to be there. Customer service was terrible.
Stayed 4 nights in Mar 2024
Response from jr on 14 Mar 2024
Your feedback about the hotel is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.

4/10 Poor

Mylita

Disliked: Cleanliness, staff & service
Response from jr on 13 Mar 2024
thank you

10/10 Excellent

LOUISE

Stayed 1 night in Feb 2024
Response from jr on 20 Mar 2024
Thanks for the great review!!

2/10 Terrible

Ashley

Travelled with partner
Disliked: Staff & service, property conditions & facilities
I checked in online for my flight, checked in and paid for a carry on and selected seat! boarded the plane and got taken off my seat and the plane for not having a boarding pass which I was never given during any of my check ins
Stayed 1 night in Feb 2024
Response from jr on 22 Feb 2024
Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.

10/10 Excellent

Charity

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent space for our group with 2 separate rooms and a separate tub and walk in shower. We didn’t end up using the kitchenette, but it was well equipped and clean. We would definitely stay here again.
Stayed 1 night in Feb 2024
Response from jr on 22 Feb 2024
Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.

10/10 Excellent

Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from jr on 7 Feb 2024
Thank you for the great score!

4/10 Poor

Jared

Travelled with partner
Disliked: Amenities, property conditions & facilities
The laundry room was close enough to the room I received that the bed was shacking from off-balance laundry machine(s). IN addition to shaking it almost sounded like a helicopter was landing on the roof.
Stayed 1 night in Jan 2024
Response from jr on 1 Feb 2024
Your feedback about the hotel is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.

8/10 Good

Robert, Oceanside

Very nice property. Good value for the money.
Stayed 1 night in Jan 2024
Response from jr on 1 Feb 2024
Your feedback about the hotel is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.

10/10 Excellent

Natalia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from jr on 1 Feb 2024
Your feedback about the hotel is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.

8/10 Good

John

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Fast check in. Clean room. Breakfast was well stocked and areas clean. Good value for price point.
Stayed 1 night in Jan 2024
Response from jr on 1 Feb 2024
Your feedback about the hotel is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.

10/10 Excellent

kamra

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from jr on 1 Feb 2024
Your feedback about the hotel is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.

10/10 Excellent

Jessica

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For the price, I did not expect such outstanding rooms! These rooms are all suites (I think!) or maybe just our wing. My sister was on the third floor and we were on the first and both had the same type of room: full kitchen with oven, stove, microwave and fridge; a sitting area and two bedrooms, each with a king size bed. I stayed there with my brother and daughter and the fact that we each had our own room was AMAZING. My room also had a jacuzzi-style tub with jets. This was an amazing value, and one of the more inexpensive options we were looking at! It was a really lovely stay.
Stayed 3 nights in Dec 2023
Response from jr on 1 Feb 2024
Your feedback about the hotel is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.

10/10 Excellent

Humaira

Stayed 2 nights in Dec 2023
Response from jr on 1 Feb 2024
Your feedback about the hotel is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.

10/10 Excellent

Caleb

Stayed 3 nights in Dec 2023
Response from jr on 1 Feb 2024
Your feedback about the hotel is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.

10/10 Excellent

Emmily

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from jr on 1 Feb 2024
Your feedback about the hotel is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.

6/10 Okay

Sydney

Travelled with group
Liked: Cleanliness, staff & service
It was under construction and we didn’t know about that. Weird how they had a bunch of cardboard boxes exposed, not much seating for waiting to be checked in, and like 20 lamps shoved into a corner. The room was much smaller than expected for a king suite.
Stayed 1 night in Dec 2023
Response from jr on 1 Feb 2024
Your feedback about the hotel is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.

10/10 Excellent

Susana

Liked: Staff & service
Stayed 1 night in Dec 2023
Response from jr on 1 Feb 2024
Your feedback about the hotel is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.

8/10 Good

Tracy

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Dec 2023
Response from jr on 1 Feb 2024
Your feedback about the hotel is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.

4/10 Poor

Brandie

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not a good hotel
Stayed 1 night in Dec 2023
Response from jr on 9 Dec 2023
Thanks for your feed back!

8/10 Good

Kathie

Liked: Cleanliness, staff & service, property conditions & facilities
Was not much room to park a small trailer
Stayed 1 night in Nov 2023
Response from jr on 1 Dec 2023
Your feedback about the hotel is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.

8/10 Good

Tom

Liked: Cleanliness, staff & service
The room was almost perfect just the bathroom sink was damaged and i was afraid to use it so the water would not go on the floor
Stayed 1 night in Nov 2023
Response from jr on 1 Dec 2023
Your feedback about the hotel is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.

10/10 Excellent

Phyllis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super clean and modern hotel. Great price.
Stayed 3 nights in Nov 2023
Response from jr on 1 Dec 2023
Your feedback about the hotel is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.

8/10 Good

Jeanette

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from jr on 1 Dec 2023
Your feedback about the hotel is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.

10/10 Excellent

Destiny

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great weekend everyone was super nice !
Stayed 2 nights in Nov 2023
Response from jr on 1 Dec 2023
Your feedback about the hotel is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.

8/10 Good

Joelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from JR on 15 Nov 2023
Your feedback about the hotel is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.

10/10 Excellent

tracee

Stayed 1 night in Nov 2023
Response from jr on 6 Dec 2023
Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Pleasant surroundings and clean for a good price
Stayed 1 night in Nov 2023
Response from jr on 1 Dec 2023
Your feedback about the hotel is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.

8/10 Good

Kasandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from JR on 12 Nov 2023
thanks for the great score!

6/10 Okay

Valeria

Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
Breakfast was frozen burritos and a microwave so you can unfreeze . Night staff was not there when I checked in took her a good amount of time to get there too check me in and she was still not in the best mood. They would turn on the washer/dryer and our room would be shaking
Stayed 2 nights in Nov 2023
Response from d on 6 Nov 2023
Thank you for taking the time for the review!

8/10 Good

Ana

Stayed 1 night in Nov 2023
Response from jr on 1 Dec 2023
Your feedback about the hotel is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.

10/10 Excellent

Maggie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from JR on 3 Nov 2023
Your feedback about the hotel is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.

10/10 Excellent

Crystal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from JR on 27 Oct 2023
Your feedback about the hotel is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.

8/10 Good

Patrick

Travelled with family, Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Great but not eco friendly.
Overall the hotel is in great shape, clean, great location. Very satisfied with almost everything. The breakfast however is not good. Very few options and not eco friendly at all. So much plastic. Every cup is packaged in plastic.
Stayed 2 nights in Oct 2023
Response from JR on 27 Oct 2023
Your feedback about the hotel is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.

10/10 Excellent

Kristen

Liked: Cleanliness, staff & service, property conditions & facilities
Really appreciated the free upgrade to give us more room - it was really needed... made for a great night's sleep!
Stayed 1 night in Oct 2023
Response from JR on 27 Oct 2023
Your feedback about the hotel is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.

10/10 Excellent

Meagan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I LOVE the beds at Comfort Inn & Suites. SO Comfy!!!
Stayed 1 night in Oct 2023
Response from JR on 20 Oct 2023
Your feedback about the hotel is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.

2/10 Terrible

Casey

Travelled with family, Travelled with family and small children, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn’t receive the suite the I paid for. The room was dirty. The a/c did not work. The front desk repeatedly put me on hold when I called down for assistance
Stayed 1 night in Oct 2023
Response from gm on 16 Oct 2023
Your feedback about the hotel is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.

10/10 Excellent

Donald, Montrose

Liked: Cleanliness, property conditions & facilities
Loved the underground parking garage
Stayed 1 night in Oct 2023
Response from JR on 16 Oct 2023
Your feedback about the hotel is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.

6/10 Okay

Richard

Disliked: Staff & service
Stayed 1 night in Oct 2023
Response from JR on 13 Oct 2023
Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words

10/10 Excellent

Kim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from gm on 13 Oct 2023
Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from JR on 9 Oct 2023
Thank you for tsking the time out of your day to take the survey!

6/10 Okay

David

Travelled with family
Front desk staff were courteous and efficient..The dining room staff kept the food stocked. The was no literature available in the room or lobby regarding local restaurants or things-to-do in the area. The room was clean but, the water pressure in the shower was barely adequate.
Stayed 2 nights in Sep 2023
Response from d on 6 Oct 2023
Your feedback about your stay is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.

10/10 Excellent

George

Travelled with family
Liked: Cleanliness, staff & service
Clean, quiet, charging outlets, bedlihhts
Stayed 2 nights in Sep 2023
Response from d on 6 Oct 2023
Your feedback about your stay is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.

8/10 Good

nam

Stayed 1 night in Sep 2023
Response from JR on 13 Oct 2023
Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words

4/10 Poor

Loretta

Stayed 1 night in Sep 2023
Response from gm on 13 Oct 2023
Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words

8/10 Good

Kristi Lyn

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean & Friendly
Clean and very friendly staff! Easy to get to from I-70x
Stayed 2 nights in Sep 2023
Response from JR on 23 Sept 2023
Thanks for the great review!