Lobby sitting area

Reviews of ibis Melbourne Glen Waverley

3.5 out of 5
ibis Melbourne Glen Waverley
297 Springvale Road, Glen Waverley, VIC

Reviews

8.6

Excellent

Rating 10 - Excellent. 442 out of 1007 reviews" "
Rating 8 - Good. 405 out of 1007 reviews" "
Rating 6 - Okay. 104 out of 1007 reviews" "
Rating 4 - Poor. 38 out of 1007 reviews" "
Rating 2 - Terrible. 18 out of 1007 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

4/10 Poor

Maryanne

Disliked: Cleanliness, staff & service
Comfortable bed, but found a used fork next to the bedside table - not sure how thorough the rooms are cleaned. I was told at check out that I would get my deposit back minus parking charges. I was charged the full deposit and when I called the hotel for it to be corrected, was put on hold for more than 10 minutes before I decided to hang up. Not returning to this hotel and will be looking at options to have my deposit correctly refunded.
Stayed 2 nights in Mar 2024
Response from Kelum Gintotage Hotel Manager ibis Melbourne Gle on 28 Mar 2024
Dear Maryanne,Thank you for taking the time to share your feedback with us.We're pleased to hear that you found our beds comfortable, as we take pride in the quality of our ibis Sweet Beds designed for your comfort. We regret to hear about the oversight with the utensil in your room; please be assured that cleanliness is typically a strong point for us, as reflected in guest feedback. Regarding the issue with the deposit and parking charge, we apologize for the inconvenience and the delay in communication. Our secure underground car parking is a feature we offer for guest convenience, though we understand any confusion with charges can be frustrating. We strive to ensure a smooth experience for our guests from arrival to departure.We hope to be able to welcome you back for an improved stay.Kind regards,Kelum GintotageHotel Manageribis Melbourne Glen Waverley

10/10 Excellent

Jehan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
handy for me. front office staff excellent, room clean and comfy...Parking is a little pricey and should be free. but overall, very pleasant.
Stayed 1 night in Feb 2024
Response from Kelum Gintotage Hotel Manager ibis Melbourne Gle on 15 Feb 2024
Dear Sir,Thank you for taking the time to review your stay.We are thrilled to hear that our front office staff made a great impression and that you found your room to be both clean and comfortable. It's wonderful to know that our location was convenient for your needs. Regarding the parking fee, while we understand your perspective, please note that our secure underground car parking is designed to provide our guests with peace of mind, and the fee contributes to the upkeep and security of this facility. We hope that the overall value and quality of your stay were positive.All of the team hope to have the pleasure of welcoming you back on many more occasions. Best regards,Kelum GintotageHotel Manageribis Melbourne Glen Waverley

6/10 Okay

Kijung

Stayed 1 night in Feb 2024
Response from Kelum Gintotage Hotel Manager ibis Melbourne Gle on 21 Mar 2024
Dear Guest,Thanks for taking the time to comment on your visit to our hotel.We regret that your time with us did not meet all your expectations and would be interested in knowing what we could have improved.We hope to have the pleasure of welcoming you back on a future occasion. Kind regards,Kelum GintotageHotel Manageribis Melbourne Glen Waverley

10/10 Excellent

Ainsley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Claudia on 19 Dec 2023
Dear Ainsley,We very much appreciate your comments regarding your stay at the ibis Melbourne Glen Waverley. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely, Claudia Reservations Agent

6/10 Okay

John

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The room was poorly designed. The bathroom is reasonably large for a motel, but the layout is terrible. Only one basic chair in the room on arrival. $20 per night for parking at a suburban hotel is unreasonable, and there was no prior indication of this
Stayed 2 nights in Dec 2023
Response from Claudia on 19 Dec 2023
Dear John, Thank you for taking the time to tell us about your experience at the ibis Melbourne Glen Waverley. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Claudia Reservations Agent

4/10 Poor

Cheryl

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Claudia on 19 Dec 2023
Dear Cheryl, I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Claudia Reservations Agent

6/10 Okay

Aslam

Stayed 1 night in Nov 2023
Response from Youcan U on 28 Dec 2023
Hi Aslam, Thank you for taking the time to tell us about your experience at the ibis Melbourne Glen Waverley. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.-Youcan U, Duty Manager

6/10 Okay

Stephen

Travelled with family and small children
Liked: Staff & service
Air conditioning didn’t work in the room. Room was constantly at 25.5c and couldn’t bring the temperature down despite having the cooling set low for the two night stay.
Stayed 2 nights in Nov 2023
Response from Don on 29 Nov 2023
Dear Stephen, Thank you for taking the time to tell us about your experience at the ibis Melbourne Glen Waverley. I am sorry that your experience with our management team did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely, Ibis Glen Waverly Team.

8/10 Good

Sean

Travelled with partner
Lots of good eateries
Stayed 2 nights in Nov 2023
Response from Roni H on 29 Nov 2023
Dear Sean,We very much appreciate your comments regarding your stay at the ibis Melbourne Glen Waverley. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Roni H, Duty Manager.

6/10 Okay

Ann, Mornington

Travelled with partner
Very smelly room emanating from bathroom drains. Reported and offered spray but it did not work.
Stayed 1 night in Nov 2023
Response from Don M on 28 Nov 2023
Dear Ann,Thank you for taking the time to tell us about your experience at the ibis Melbourne Glen Waverley. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ibis Team.

6/10 Okay

Gordon

Travelled with group
Liked: Cleanliness, amenities
Basic hotel. Understaffed. Shower door couldn’t be closed. Slow service. No wine glasses in room. Terrible view.
Stayed 1 night in Nov 2023
Response from Don M on 28 Nov 2023
Dear Gordon,Thank you for taking the time to tell us about your experience at the ibis Melbourne Glen Waverley. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ibis Team.

8/10 Good

Georgette

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The property was decently kept, the staff was very helpful. Food and mall in walkable distance from facilities.
Stayed 2 nights in Nov 2023
Response from Roni H on 22 Nov 2023
Dear Georgette,We very much appreciate your comments regarding your stay at the ibis Melbourne Glen Waverley. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Roni H, Duty Manager

4/10 Poor

Colin

Disliked: Staff & service
Stayed 3 nights in Oct 2023
Response from Roni H on 22 Nov 2023
Dear Colin,Thank you for taking the time to tell us about your experience at the ibis Melbourne Glen Waverley. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Roni H, Duty Manager.

2/10 Terrible

Rahim

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Management not helpfull
Stayed 2 nights in Oct 2023
Response from Roni H on 7 Nov 2023
Dear Rahim,Thank you for taking the time to tell us about your experience at the ibis Melbourne Glen Waverley. I am sorry that your experience with our management team did not meet your expectations; please allow me to express my sincerest apologies.At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Roni H, Duty Manager.

6/10 Okay

Daniel

Liked: Staff & service
Stayed 2 nights in Oct 2023
Response from Roni H on 24 Oct 2023
Dear Daniel,Thank you for taking the time to tell us about your experience at the ibis Melbourne Glen Waverley. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Roni H, Duty Manager

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Good spot, lots to eat around
Stayed 1 night in Oct 2023
Response from Roni H on 8 Oct 2023
Dear Matthew,We very much appreciate your comments regarding your stay at the ibis Melbourne Glen Waverley. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Roni H, Duty Manager

8/10 Good

Deborah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location close to shops, train and The Glen shopping centre. Rooms clean, bed comfortable, ample space, big windows with block out curtains, has iron, hair dryer and tea / coffee facilities. No complaints and would happily stay here again.
Stayed 5 nights in Sep 2023
Response from Nicholas D on 12 Oct 2023
Thank you so much for the kind feedback, we hope to see you again soon.

8/10 Good

Murali

Liked: Cleanliness, amenities, property conditions & facilities
Value for money
Stayed 1 night in Sep 2023
Response from Roni H on 24 Oct 2023
Dear Murali,We very much appreciate your comments regarding your stay at the ibis Melbourne Glen Waverley. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Roni H, Duty Manager

10/10 Excellent

Kah

Stayed 6 nights in Sep 2023
Response from Ash K. on 16 Oct 2023
Thank you Kah for your 10/10 review! We hope to welcome you back in the near future. Ashley K. Dity manager.

10/10 Excellent

Yeow Lee

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Ash K. on 16 Oct 2023
Thank you Yeow Lee for your 10/10 review! We hope to welcome you back in the near future. Ashley K. Duty manager.

10/10 Excellent

David

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Everything was OK, but there was some room service plates in the hall way, when I arrived on Thursday afternoon, they were still there when I left Sunday morning.
Stayed 3 nights in Sep 2023
Response from Roni H on 24 Oct 2023
Dear David,We very much appreciate your comments regarding your stay at the ibis Melbourne Glen Waverley. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.I do apologize for the state of the hallways at our hotel. I do appreciate you taking the time and letting us know, we will take necessary actions in order to improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be more pleasant than the previous one.Sincerely,Roni H, Duty Manager.

8/10 Good

Sunil

Liked: Property conditions & facilities
Stayed 1 night in Sep 2023
Response from Roni H on 24 Oct 2023
Dear Sunil,We very much appreciate your comments regarding your stay at the ibis Melbourne Glen Waverley. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Roni H, Duty Manager.

8/10 Good

Catherine

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2023
Response from Roni H on 23 Sept 2023
Dear Catherine,We very much appreciate your comments regarding your stay at the ibis Melbourne Glen Waverley. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Roni H, Duty Manager

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
The room was lovely and staff very helpful
Stayed 2 nights in Sep 2023
Response from Roni H on 23 Sept 2023
Dear Andrea,We very much appreciate your comments regarding your stay at the ibis Melbourne Glen Waverley. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Roni H, Duty Manager

8/10 Good

Neil

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel suited us for our one night stay. It was conveniently located for our needs and the price was good. Parking onsite is an extra cost, but the Council car park next door is easy for after hours, at no cost. Our room only had one chair, which would have been an issue for a longer stay. Staff were extremely pleasant and helpful. The room was clean and neatly presented. This hotel presents as an attractive option for short term stays.
Stayed 1 night in Aug 2023
Response from Ashley K. on 11 Sept 2023
Dear Neil, Thank you for taking the time to provide us with a review regarding your stay with us. We are so glad that you had an enjoyable experience with the room and staff members at the hotel. We hope to welcome you back in the near future. Regards, Ashley K. Duty Manager.

10/10 Excellent

Sangeeta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Ashley K. on 11 Sept 2023
Dear Sangeeta, Thank you for the 5-star review! We are so glad that you enjoyed your experience with us. Looking forward to welcoming you back some time in the near future. Regards, Ashley K. Duty Manager.

10/10 Excellent

Siobhan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quiet. Nothing fancy, but also great for the price. I love the 24 hour reception, the parking area was underground and spacious (but cost extra), and the room was neat and tidy. Everything worked as expected, except that there was a price list for the mini bar on the counter in the room, but the fridge was empty and there was no sign of snacks :( Will stay here again.
Stayed 1 night in Aug 2023
Response from Roni H on 3 Sept 2023
Dear Siobhan,We very much appreciate your comments regarding your stay at the ibis Melbourne Glen Waverley. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Roni H, Duty Manager

4/10 Poor

Nikki

Travelled with family
Disliked: Staff & service
Terrible service. Our room did not have adequate bedding for our booking. The staff member, I believe would have been aware of this upon check in, as the staff member was familiar with the room configuration, and read details of our booking during check in. When I returned to the front desk, the staff member offered my multiple 'reason' as to why, none of which were due to the staff member's error. I was told a another bed would be made uo in our room. Then I received a call to the room that we would have to come back to reception to pick up another room key to another room. Later that evening I needed to go back to reception looking for water, there wasn't any in the fridge (or anything else) I was required to purchase the water. On check out, I was stuck at parking gate unable to exit parking, despite having a card. When the gate was finally lifted, I was unable to check out and return card as there was no one at the desk, and the front entrance was locked despite bing told the night before that the hotel has someone on the around the clock.
Stayed 1 night in Aug 2023

10/10 Excellent

Irene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023
Response from Ashley K. on 31 Aug 2023
Dear Irene, Thank you for the 5 star review! We are glad that you had a good experience with us, and we hope to welcome you back soon. Regards, Ashley K. Duty Manager.

8/10 Good

Chris

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean, didn't have satellite channels as advertised
Stayed 1 night in Aug 2023
Response from Ashley K. on 31 Aug 2023
Hi Chris. Thank you for taking the time to provide a review regarding your recent stay with us. We are sorry that the advertised channels are not currently accessible. We hope to welcome you back again where we can provide a better service. Regards, The IBIS team.

10/10 Excellent

Brendan

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient and affordable
Stayed 1 night in Aug 2023
Response from Roni H on 23 Aug 2023
Dear Brendan,We very much appreciate your comments regarding your stay at the ibis Melbourne Glen Waverley. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Roni H, Duty Manager.

10/10 Excellent

Adam

Really
Stayed 1 night in Aug 2023
Response from Roni H on 15 Aug 2023
Dear Adam,We very much appreciate your comments regarding your stay at the ibis Melbourne Glen Waverley. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Roni H, Duty Manager.

8/10 Good

Cherie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only there overnight but it was more than suitable for our requirements.
Stayed 1 night in Aug 2023
Response from Ashley K. on 15 Aug 2023
Hi Cherie, Thank you for your review regarding your recent stay with us. We hope to welcome you back soon. Kind regards- Ashley Kappa. Duty Manager.

8/10 Good

Seung il

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Ashley K. on 31 July 2023
Hi Seung, Thank you for the 4-star review! We are glad that you enjoyed your stay with us. We hope to welcome you back soon. Kind regards, Ashley K, Duty Manager.

10/10 Excellent

Peter

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is conveniently located near multiple dining options, shopping and entertainment. It is located far enough out of the center of Melbourne that you do not have the issues of getting around, however is close enough to access what you need within a couple of minutes' drive. There is secure onsite, undercover parking with elevator access. The hotel is clean and quiet, offers onsite dining and the staff are extremely helpful and polite.
Stayed 1 night in Jul 2023
Response from Ashley K. on 1 Aug 2023
Thank you, Peter, for your 5-star review! We are so glad that you enjoyed your recent stay with us. We hope to welcome you back in the near future. Kind regards- Ashley K. Duty Manager.

10/10 Excellent

jody

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place, very affordable
Stayed 1 night in Jul 2023
Response from Roni H on 30 July 2023
Dear jody,We very much appreciate your comments regarding your stay at the ibis Melbourne Glen Waverley. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Roni H, Duty Manager

10/10 Excellent

Christine

Stayed 1 night in Jul 2023
Response from Roni H on 30 July 2023
Dear Christine,We very much appreciate your comments regarding your stay at the ibis Melbourne Glen Waverley. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Roni H, Duty Manager

8/10 Good

Nick

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were lovely but room could have been a little cleaner especially around the high area’s such as the wardrobe and shower area. Also aircon wouldn’t heat up to desired temp.
Stayed 2 nights in Jul 2023
Response from Ashley K. on 23 July 2023
Dear Nick. Thank you for the 4 star review! We are glad that you enjoyed your stay with us. We do apologize that the room was not up to the usual standards and we do hope to welcome you back soon where we can provide you with improved services. Kind regards- Ashley K. Duty Manager.

10/10 Excellent

Vin

Liked: Cleanliness, staff & service
.
Stayed 2 nights in Jul 2023
Response from Ashley K. on 23 July 2023
Dear Vin. Thank you for the 5 star review! We are glad that you enjoyed your stay with us and we hope to welcome you back soon. Kind regards- Ashley K. Duty Manager.

8/10 Good

Dilveer

Stayed 3 nights in Jun 2023
Response from Roni H on 30 July 2023
Dear Dilveer,We very much appreciate your comments regarding your stay at the ibis Melbourne Glen Waverley. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Roni H, Duty Manager

10/10 Excellent

Kaylene

Stayed 1 night in Jul 2023
Response from Youcan U on 9 July 2023
Dear Kaylene,Thank you so much for your review. It is our pleasure to provide all of our guest a memorable experience staying at our hotel. We hope to welcome you again in the near future.Sincerely,Youcan UDuty Manager

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Lift & room swipe mechanisms need to be changed. Apparently a recurring problem due to age of these mechanisms. Annoying to have to keep going back to Reception to get alternative swipe cards that MIGHT work. Would be a much more pleasant stay if these were changed.
Stayed 1 night in Jun 2023
Response from Ashley K. on 23 July 2023
Hi Anonymous. Thank you for taking the time to provide us with a review regarding your recent stay with us. We sincerely apologize for the inconvenience that the key card issue caused during your stay. We are constantly trying to improve our services so your feedback is important to us. We hope to welcome you back. Kind regards. Ashley K- Duty Manager.

10/10 Excellent

Rebecca

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff at checkin, clean and wel presented room
Stayed 1 night in Jul 2023
Response from Youcan U on 9 July 2023
Dear Rebecca,Thank you so much for your review. It is our pleasure to provide all of our guest a memorable experience staying at our hotel. We hope to welcome you again in the near future.Sincerely,Youcan UDuty Manager

10/10 Excellent

Jose

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Ashley K. on 23 July 2023
Dear Jose. Thank you for the 5 star review! we are glad that you enjoyed your stay with us and hope to welcome you back soon. Kind regards- Ashley K. Duty Manager.

10/10 Excellent

Mo

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 2 nights in Jun 2023
Response from Ashley on 19 June 2023
Dear Mo, Thank you for the 5 star review! We hope to welcome you back soon. Kind regards- Ashley K. Duty Manager. The IBIS Glen Waverley.

10/10 Excellent

snehal

Liked: Cleanliness, staff & service, property conditions & facilities
Nice atmosphere
Stayed 2 nights in May 2023
Response from Don on 25 May 2023
Dear Snehal, we very much appreciate your comments regarding your stay at the ibis Melbourne Glen Waverley. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Don Madiwalagamage, Assistant Manager -Ibis Glen Waverly Melbourne.

10/10 Excellent

Gavin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from Don on 25 May 2023
Dear Gavin, we very much appreciate your comments regarding your stay at the ibis Melbourne Glen Waverley. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Don Madiwalagamage, Assistant Manager -Ibis Glen Waverly Melbourne.

10/10 Excellent

Alouise

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great stay at Ibis, it had everything you needed, the rooms were clean and the staff were friendly.
Stayed 1 night in May 2023
Response from Rushly on 8 May 2023
Thank you for staying with us, we hope to see you again soon.

10/10 Excellent

Judy

Stayed 1 night in May 2023
Response from Rushly on 8 May 2023
Dear Judy. Thank you for the taking the time to write us a review and for sharing your experience with us at the Ibis Melbourne Glen Waverley. We hope to welcome you back in the near future. Kind regards

4/10 Poor

Rosemarie

Disliked: Cleanliness, staff & service
Stayed 2 nights in May 2023
Response from Don on 25 May 2023
Dear Rosemarie, we very much appreciate your comments regarding your stay at the ibis Melbourne Glen Waverley. Thanks, Guest Service Team.