Breakfast and dinner served

Reviews of New England Motor Lodge

4 out of 5
New England Motor Lodge
160 Church Street, New England Highway, Glen Innes, NSW

Reviews

8.4

Very good

Rating 10 - Excellent. 136 out of 280 reviews" "
Rating 8 - Good. 84 out of 280 reviews" "
Rating 6 - Okay. 42 out of 280 reviews" "
Rating 4 - Poor. 15 out of 280 reviews" "
Rating 2 - Terrible. 3 out of 280 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

9.0/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

4/10 Poor

Jackie

Disliked: Amenities
I was not happy the way do your booking. I on the 14th April. I made a booking. And later that day i had to cancel due to family problems. Put a request cancel. Was told that could not cancel. Thank you.
Stayed 1 night in Apr 2024

10/10 Excellent

Cristal

Travelled with partner
Very welcoming and the room was lovely. We accidentally left our key locked in the room and the staff happily let us in at a crazy hour. Thank you.
Stayed 2 nights in Mar 2024
Response from Belinda on 5 Mar 2024
Amazing Cristal, thank you for the lovely review of your stay. We are so pleased that you loved your Queen room. We hope that you can stay again in future.

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Belinda on 18 Jan 2024
Thank you very much Lisa, we are so pleased that you loved your stay in the Family Suite with Kitchenette that overlooks our swimming pool!

8/10 Good

Roger

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
There was a double payment made by Wotif and no way of reversing the double payment by either New England Motor Lodge or Wotif . It is up to us, the customer to sort out with our bank ! Not at all happy by some else’s mistake
Stayed 1 night in Dec 2023
Response from Belinda on 22 Dec 2023
Hi Roger, Your accommodation payment was made via Expedia/Wotif. You subsequently completed a pre authorisation on your credit card however our property has not taken any funds from your credit card and you should find the funds are released because you had already paid online. We thank you for your stay and wish you a safe and Merry Christmas

10/10 Excellent

Stephen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good sized rooms, great dinner in the restaurant & plenty of options for breakfast.
Stayed 1 night in Oct 2023
Response from Belinda on 1 Nov 2023
Thank you Stephen, we are pleased that you found your room to be comfortable and great for your stay. The restaurant is very popular and it is fantastic to hear that you loved your dining experience too

10/10 Excellent

Betty

Liked: Staff & service, property conditions & facilities
Very convenient restaurant on property for dinner and breakfast
Stayed 1 night in Sep 2023
Response from Belinda on 1 Nov 2023
Thank you Betty, we appreciate you choosing to stay and join us for breakfast and dinner at The Highlands Restaurant.

10/10 Excellent

Tracey

Stayed 1 night in Aug 2023
Response from Belinda on 1 Nov 2023
Brilliant, thank you for booking at the New England Motor Lodge.

6/10 Okay

Lyn, Hawthorn

Stayed 1 night in Aug 2023

10/10 Excellent

Lesley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean and comfortable with a great meal at the in house restaurant
Stayed 1 night in Aug 2023
Response from Belinda on 14 Aug 2023
Thank you for booking a Queen room for your stay Lesley. We are very pleased to hear that you loved your stay and meals at The Highlands Restaurant. We appreciate you recommending us to everyone!

8/10 Good

Stephen

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A little on the expensive side for what it has to offer but by far the best in the area
Stayed 1 night in Aug 2023
Response from Belinda on 14 Aug 2023
Thank you for choosing to stay at the New England Motor Lodge Stephen and for recognising the quality of our accommodation and facilities offered in the area. We appreciate your business.

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were great, the accommodation was First Class and the Restaurant attached to the Motel was excellent, best meal that we have had whilst we were away, and we stayed before Glen Innes at Noosa for a week. We recommend the Motel and Restaurant and will stay there again.
Stayed 1 night in Jul 2023
Response from Belinda on 31 July 2023
It was our absolute pleasure to meet you Steve and have you stay. What an honour to know that our meals surpassed your expectations and were the best of your trip! Thank you for choosing us for your accommodation and dining. We look forward to seeing you both on a return visit.

8/10 Good

Carole

Travelled with family
Liked: Amenities
Friendly staff, wonderful bar and restaurant with open fireplaces
Stayed 1 night in Jul 2023
Response from Belinda on 30 July 2023
Thank you so much for your wonderful review Carole. We are thrilled to hear that you enjoyed your stay. Our staff take great pride in giving friendly and attentive service so we are pleased they made a positive impression on you. The bar and lounge is a fabulous place to relax! Oh yes the fireplaces too! We believe they create a cosy and relaxing atmosphere for everyone to enjoy. There's nothing quite like dining or having a drink by a warm and crackling fireplace is there! Once again, thank you for taking the time to share your feedback. We hope we have the pleasure of welcoming you back soon for another memorable experience.

10/10 Excellent

Stuart

Liked: Cleanliness, staff & service, property conditions & facilities
Love the food here
Stayed 1 night in Jul 2023
Response from Belinda on 13 July 2023
Thank you Stuart we appreciate you choosing to stay at the New England Motor Lodge and dine in the restaurant!

10/10 Excellent

Renny

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Belinda on 4 July 2023
Thank you Renny, we are pleased that we exceeded your expectations for you recent stay at the New England Motor Lodge!

10/10 Excellent

Billy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was very hand to the centre of town. Walking distance to everything
Stayed 2 nights in Jun 2023
Response from Belinda on 1 July 2023
Thank you Billy! Its wonderful to hear that you loved your stay and found our location super convenient for you to stroll into town and yes walking distance to everything!

4/10 Poor

Sharon

Stayed 1 night in Jun 2023
Response from Belinda on 13 July 2023
Hi Sharon, We always strive to meet our guests expectations however we are unsure what we can do improve or help you enjoy your stay as no comments have been left. Please feel free to contact management if you would like to discuss your experience directly.

10/10 Excellent

Greg

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic Hotel. Highly Recommend
Stayed 1 night in Jun 2023
Response from Belinda on 21 June 2023
Thank you Greg, we are pleased you had a great stay!

10/10 Excellent

peter

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Belinda on 21 June 2023
Fantastic, thank you Peter. It was our pleasure to have you stay at the New England Motor Lodge

10/10 Excellent

Lara

Liked: Cleanliness, staff & service, property conditions & facilities
Everyone here is so friendly and warm, the hotel itself is beautiful and the location is gorgeous! Will definitely be coming back next time I visit Glen Innes
Stayed 3 nights in May 2023
Response from Belinda on 9 May 2023
Hi Lara, it brings an even bigger smile to our faces when we receive feedback such as yours. Thank you for booking your accommodation at the New England Motor Lodge.

8/10 Good

Jo

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Very central.
Stayed 1 night in Apr 2023
Response from Belinda on 3 May 2023
Thank you for booking a Queen room Jo, we are pleased that you enjoyed your stay.

10/10 Excellent

Renny

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Belinda Stanton on 1 May 2023
Amazing, thank you Renny. Pleasing to hear that you had an exceptional stay at the New England Motor Lodge

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best in town
We enjoyed staying here very much. There seems to be a lack of good quality accommodation in town so we did need to spend a little more than usual, but it was worth it. Room and bathroom were spotless, and the wee kitchen was handy. We'd stay again if in town
Stayed 1 night in Apr 2023
Response from Belinda Stanton on 1 May 2023
Thank you Kelly, we pride ourselves in offering a quality experience for our guests. Our team do an incredible job to maintain a very high standard of cleanliness throughout the property. We appreciate you staying and recommending.

8/10 Good

Charmaine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Can’t complain! nice place……..
nice place to stay, so close to town. Why not?
Stayed 3 nights in Apr 2023
Response from Belinda Stanton on 1 May 2023
Thank Charmaine, its excellent to hear that you loved our location and charm.

10/10 Excellent

Lisa

Stayed 1 night in Apr 2023
Response from Belinda Stanton on 5 June 2023
Thank you Lisa, we are very pleased to hear that you loved everything about your stay at the New England Motor Lodge

10/10 Excellent

Jodie

Business traveller
Liked: Staff & service, property conditions & facilities
Staff very friendly and accommodating and room very clean and comfortable. Will definitely stay again!
Stayed 1 night in Apr 2023
Response from Belinda on 17 Apr 2023
Thank you Jodie, we are so pleased to hear that your stay exceeded your expectations and we look forward to welcoming you back again!

8/10 Good

Judy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A lovely Town to visit
One night stay in a 2 bedroom Room, very small Kitchen area, sitting area tight. Bathroom very clean, it has been renovated. View to main Street, it was quiet though. Walk to Shops. Restaurant was a bit dear for us. Not far to walk to the Standing Stones about 1.5klm.
Stayed 1 night in Mar 2023
Response from Belinda on 10 Apr 2023
Thanks Judy, we are pleased that you enjoyed your stay in Glen Innes. We have a variety of family rooms available - the family suite may be more to your requirements with a kitchenette that has cooking facilities, lounge and the room overlooks the pool.

10/10 Excellent

Neil, Sundbyberg

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn't expect much from a "motel", but was happily surprised - clean, newly renovated, and close to the center of Glen Innes. Everything you need for a decent price, with a great location.
Response from Belinda on 29 Mar 2023
Thanks Neil! We are so pleased that you enjoyed your stay in a Queen and Single room. We've renovated to an accredited 4 star standard and it is fantastic to know that you found our offering to be of great comfort and value!

10/10 Excellent

Bruno

Very welcoming
Stayed 1 night in Mar 2023
Response from Belinda on 26 Mar 2023
Thank you Bruno, we are very happy to hear that you had a terrific stay and look forward to a return visit. A recommendation to others about our accommodation is the greatest compliment to us so thank you again

8/10 Good

Rob

Liked: Cleanliness, staff & service
Property was well located and has good dining options within walking distance. There is an on-site restaurant that I didn’t use as it was closed. I was told the chef had Covid. When asked if the hotel was notifying guests, the reception staff said it wasn’t their requirement to do so.
Stayed 2 nights in Mar 2023
Response from Belinda on 16 Mar 2023
Thanks for choosing to stay Rob, we are pleased that you had a good stay. We abide by NSW Government control measures for Covid-19 and take our responsibility seriously to ensure our workers and customers are not placed at risk of contracting Covid-19 as much as reasonably practicable, and hence the temporary closure to allow our affected team member to stay at home and recover. Thank you for your understanding and we are pleased that you found an alternate dining option nearby as we centrally located.

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A perfect overnight stay
A one night stop - not expecting much - nicely surprised. Spotless room, quiet, comfortable - perfect!
Stayed 1 night in Feb 2023
Response from Belinda Stanton on 14 Feb 2023
Thank you Janet, we are thrilled that you loved your stay and appreciate you choosing us for your overnight accommodation.

10/10 Excellent

Chris

Stayed 1 night in Jan 2023

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023
Response from Belinda Stanton on 14 Feb 2023
Thank you Ian!

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay , will stay again soon .
Stayed 1 night in Jan 2023
Response from Belinda Stanton on 8 Jan 2023
Thank you for staying John we look forward to a repeat visit!

10/10 Excellent

carmen

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean, spacious and great location.
Response from Belinda on 23 Dec 2022
Thank you Carmen! We appreciate you choosing to stay at the New England Motor Lodge. It is fantastic to hear that you loved your stay!

10/10 Excellent

Ghulam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best
Response from Belinda on 18 Dec 2022
Thank you Ghulam we appreciate you choosing to stay at the New England Motor Lodge. So great to hear you loved everything about your room and the facilities.

10/10 Excellent

Tim

Stayed 1 night in Nov 2022
Response from Belinda on 23 Nov 2022
Thank you for choosing to stay at the New England Motor Lodge Tim, we appreciate your business.

10/10 Excellent

Graeme

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022
Response from Belinda on 19 Nov 2022
Amazing, thank you Graeme. Wonderful to hear you loved everything about your stay. We appreciate you choosing the New England Motor Lodge for your accommodation.

8/10 Good

John

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Oct 2022

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice modern renovation. Staff very helpful
Stayed 1 night in Sep 2022
Response from Belinda on 21 Sept 2022
Amazing to hear, thank you for your stay Edward!

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really nice hotel, nice room, very clean. Only thing I didn’t like was the shower screen. Very difficult to keep the water from running onto the bathroom floor and making the bathmat wet
Stayed 1 night in Aug 2022
Response from Belinda on 21 Aug 2022
Thank you Robert, we appreciate your 10/10 and for choosing to stay at the New England Motor Lodge.

10/10 Excellent

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very well appointed. Very comfortable bed and great shower
Stayed 1 night in Aug 2022
Response from Belinda on 21 Aug 2022
Thank you Peter, we are so pleased that you loved your stay and enjoyed the beds and showers - they are amazing!

10/10 Excellent

Dean

Stayed 1 night in Aug 2022

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were warm, friendly and welcoming.
Stayed 1 night in Jul 2022
Response from Belinda on 8 Aug 2022
Thank you Michael, it was our pleasure to have you stay with us.

10/10 Excellent

Stuart

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is in the center of town. Easy walking to shops. The rooms are clean and comfrtable & the restaurant food is fantastic
Stayed 1 night in Jul 2022
Response from Belinda on 27 July 2022
Thank you for staying Stuart we are very appreciative of you choosing our property for your trip and so pleased that you loved the restaurant too!

10/10 Excellent

Stuart

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The restaurant meals are fantastic. Do yourselves a favour and eat there at least once. My bed was comfortable and warm, even though it was -2 outside. Staff could not be friendlier and more helpful.
Stayed 1 night in Jun 2022
Response from Belinda on 23 June 2022
Thank you Stuart, we are so happy to hear that you loved your dining experience and your stay! Yes, Glen Innes winter can be very chilly but our rooms are lovely, warm and cosy. The reverse cycle heaters work very effectively!

10/10 Excellent

Charlotte

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access, clean and friendly
Stayed 1 night in May 2022
Response from Belinda Stanton on 10 May 2022
Wonderful to see that you loved everything about your stay, particularly our cleanliness and customer service.

10/10 Excellent

Van den

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The management were fantastic and looked after us well, giving lots of good advice when asked.
Stayed 3 nights in Apr 2022
Response from Belinda Stanton on 4 May 2022
Thank you Franz it was our pleasure having you stay over the Australian Celtic Festival. We are glad you had a great time and you found our service to be helpful.

2/10 Terrible

Meaghan

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2022

8/10 Good

Lorraine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a friendly atmosphere . Happy to help out.
Stayed 1 night in Apr 2022
Response from Belinda Stanton on 4 May 2022
Thanks Lorraine! We are so happy to hear that you appreciated our customer service and atmosphere. It was our pleasure to have you stay.

10/10 Excellent

Wendy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location between the Main Street and highway. Easy walk up to the standing stones to take in sunrise, as well as down the Main Street for groceries and dinner.
Stayed 1 night in Apr 2022
Response from Belinda Stanton on 17 Apr 2022
Thank you Wendy, our property is very convenient and quiet for guests. So glad that you enjoyed the lovely walk up to the Standing Stones as it is a very special place. There are shops and supermarket a short walk from our back gate and our onsite restaurant is also a popular choice for dinner and so convenient!