Aerial view

Reviews of Gladstone City Central Apartment Hotel

4 out of 5
Gladstone City Central Apartment Hotel
66 Oaka Lane, Gladstone, QLD

Reviews

8.8

Excellent

Rating 10 - Excellent. 164 out of 301 reviews" "
Rating 8 - Good. 97 out of 301 reviews" "
Rating 6 - Okay. 29 out of 301 reviews" "
Rating 4 - Poor. 10 out of 301 reviews" "
Rating 2 - Terrible. 1 out of 301 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Rina, Churchill

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Mary on 7 Apr 2024
Thank you Rina for staying with us and for your feedback!Hope to see you again:)

10/10 Excellent

Greg

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Brilliant venue. Very peaceful and a relaxing atmosphere.
Stayed 4 nights in Dec 2023
Response from Peter B on 9 Jan 2024
Dear Greg,Thank you for choosing to stay at Gladstone City Central Apartment Hotel and for taking the time to share your positive feedback on Expedia.We're thrilled that you had a brilliant and peaceful experience at our hotel, enjoying a relaxing atmosphere. Your satisfaction is our priority, and we appreciate your kind words.We hope you had a wonderful holiday season and wish you a fantastic year ahead. Should your travels bring you back to our area, we would love to welcome you for another enjoyable stay.Safe travels to your next destination, and we hope to see you again in the future.Kind Regards,Guest ServicesGladstone City Central Apartment Hotel

10/10 Excellent

Cassandra

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Worth paying the extra couple of dollars! All facilities were available. My only issue was the wifi was not existent and the spa bath didn't seem to work. But it was beautiful and comfortable
Stayed 2 nights in Dec 2023
Response from Peter B on 9 Jan 2024
Dear Cassandra,Thank you for choosing to stay with us in Gladstone and for taking the time to leave a review.We're delighted to hear that you found your stay beautiful and comfortable. However, we apologise for the issues you encountered with the wifi and the spa bath. Our team will investigate and address these matters to ensure a better experience for our future guests.We hope you had a wonderful holiday season and wish you a fantastic year ahead. Should your travels bring you back to our area, we would love to have the opportunity to provide you with an even more enjoyable stay.Safe travels to your next destination, and we hope to see you again in the future.Kind Regards,Guest ServicesGladstone City Central Apartment Hotel

4/10 Poor

Penelope

Stayed 3 nights in Dec 2023
Response from Peter B on 9 Jan 2024
Dear Penelope,Thank you for choosing to stay with us on your visit to Gladstone and for sharing your feedback with us. We are sorry that you were not satisfied with our hotel and that you gave us a low rating. We would appreciate it if you could tell us more about your experience and what we could have done better. We are always looking for ways to improve our facilities and services, and we value your opinion. We hope that you had a safe holiday season and wish you a wonderful new year ahead. We hope to have another opportunity to welcome you back and provide you with a better stay in the future.Kind Regards,Guest ServicesGladstone City Central Apartment Hotel

10/10 Excellent

Gary, Warabrook

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Size was a huge surprise
Stayed 1 night in Dec 2023
Response from Peter B on 1 Jan 2024
Dear Gary,Thank you for your wonderful rating and your feedback. We are thrilled to hear that you were pleasantly surprised by the size of our rooms. We strive to provide spacious and comfortable accommodation for our guests.We hope that you had a wonderful Christmas and we wish you a Happy New Year ahead. We hope to have you back soon.Kind Regards,Guest ServicesGladstone City Central Apartment Hotel

8/10 Good

Katy

Stayed 2 nights in Nov 2023
Response from Peter B on 20 Nov 2023
Dear Katy,Thank you for choosing to stay with us and the 8 out of 10 rating. We appreciate your feedback and we hope you enjoyed your stay. We strive to provide our guests with the best possible service and facilities. We hope you had a great time in Gladstone and we look forward to seeing you again soon.Kind regards,Guest ServicesGladstone City Central Apartment Hotel

8/10 Good

Martin

Stayed 1 night in Nov 2023
Response from PeterB on 13 Nov 2023
Dear Martin,Thank you for choosing to stay with us and for your positive review. We are happy that you gave us a high rating and that you had a pleasant stay at our hotel.It was a pleasure to have you as our guest and we hope to see you again soon.Kind regards,Guest ServicesGladstone City Central Apartment Hotel

10/10 Excellent

Andreas

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Our room was on the ground floor, little view. Plenty of options for dinner. Yatch club excellent. Breakfast options were zero. Required rubbish removal and cleaning were onerous for a one night stay.
Stayed 1 night in Oct 2023
Response from PeterB on 12 Oct 2023
Dear Andreas,Thank you for choosing to stay with us and for sharing your feedback. We appreciate your input.We're pleased to see that you had a comfortable stay and enjoyed the nearby dinner options, especially the yacht club. We understand your concerns about breakfast options and the cleaning process, and we'll take your feedback into consideration for future improvements.Travel safely to your next destination, and we look forward to seeing you again.Kind regards,Guest ServicesGladstone City Central Apartment Hotel

6/10 Okay

GARY

Travelled with partner
Disliked: Amenities, property conditions & facilities
bed was terrible, one small chair to watch a very small TV on the wall. no Body shampoo in the shower. shower water covered the most of the floor in the bathroom, and that was with the shower pressure turned right down. Only one glass to have a drink of water with.
Stayed 1 night in Oct 2023
Response from PeterB on 9 Oct 2023
Dear Gary,Thank you for choosing to stay with us. We are sorry that you had a disappointing experience and did not enjoy your stay. We understand your frustration and we apologise for any inconvenience caused.We appreciate your honest feedback and your rating. We will use your comments to improve our service and comfort. We hope to have another opportunity to serve you better in the future.Kind regards,Guest ServicesGladstone City Central Apartment Hotel

6/10 Okay

Patricia

Business traveller
Disliked: Cleanliness, amenities
Apartment smelt of cigarette smoke and bathroom and kitchen crockery were not clean. Furniture was old and soiled and needs replacing.
Stayed 3 nights in Sep 2023
Response from PeterB on 3 Oct 2023
Dear Patricia,Thank you for sharing your feedback regarding your recent stayWe apologise for the issue of the apartment smelling of cigarette smoke and for the cleanliness issues in the bathroom and kitchen. Your comments have been noted, and we will address them with our housekeeping team to ensure improvements are made.We also appreciate your feedback about the condition of the furniture, and we will consider this for future updates and improvements to our accommodations.Your feedback is valuable to us as it helps us make necessary improvements, and we hope you might consider giving us another chance in the future.Kind Regards,Guest ServicesGladstone City Central Apartment Hotel

6/10 Okay

Martin

Business traveller
Liked: Cleanliness, room comfort
Stayed 1 night in Sep 2023
Response from Mary on 19 Sept 2023
Hi Martin,thanks for your review.Please let us know what you would like to be improved in order to achieve higher satisfaction rate.?

10/10 Excellent

andrew

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
A great place to stay, lovely and genuine staff.
Stayed 4 nights in Sep 2023
Response from PeterB on 18 Sept 2023
Dear Andrew,Thank you for your wonderful feedback. We're thrilled that you had a great stay at our hotel and appreciated our lovely and genuine staff. We look forward to welcoming you back again in the future.Kind regards,Guest ServicesGladstone City Central Apartment Hotel

10/10 Excellent

Carly

Liked: Cleanliness, amenities, property conditions & facilities
Clean and comfortable. Would stay again.
Stayed 3 nights in Aug 2023
Response from PeterB on 4 Sept 2023
Dear Carly,Thank you for your wonderful review and your five-star rating. We are delighted that you found our place clean and comfortable. We are glad that you would stay with us again and we look forward to welcoming you back.Kind regards,Guest ServicesGladstone City Central Apartment Hotel

4/10 Poor

Julie

Travelled with family, Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Dirty Aircons. Toilet didn’t flush properly and water in shower fills up. Wall and table dirty. No linen on arrival.
Stayed 7 nights in Aug 2023
Response from PeterB on 4 Sept 2023
Dear Julie,We are very sorry that you had a bad experience and apologise for the issues you mentioned. We appreciate your feedback as it will help us identify the areas that need improvement. We hope that you enjoyed your stay at Gladstone despite these shortcomings and hope to have another opportunity to provide you with a better experience,Kind regards,Guest ServicesGladstone City Central Apartment Hotel

10/10 Excellent

PHILIP

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very good position, near Heron Islander terminal Very good value for money. Big room with very comfortable bed and good kitchenette
Stayed 1 night in Aug 2023
Response from PeterB on 16 Aug 2023
Dear Philip,Thank you for taking the time to share your positive feedback after your recent stay at our Gladstone Hotel. We're thrilled to see your perfect 5 out of 5 rating.We look forward to the pleasure of hosting you again in the future for another outstanding stay.Kind Regards,Guest ServicesGladstone City Central Apartment Hotel

8/10 Good

Rhonda

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
A very large room and close to cbd. Staff very friendly and obliging
Stayed 1 night in Aug 2023
Response from PeterB on 14 Aug 2023
Dear Rhonda,Thank you for taking the time to share your experience with us. We are glad that you enjoyed your stay with us and that you found our staff friendly and obliging. We appreciate your kind words and we hope to have the pleasure of welcoming you back soon.Kind regards,Guest Services,Gladstone City Central Apartment Hotel

8/10 Good

Martin

Business traveller
Liked: Cleanliness, room comfort
Stayed 1 night in Aug 2023
Response from GCC Reception Staff on 7 Aug 2023
Hi Martin, thank you for your rating. We look forward to your return stay with us. Kind Regards Guest Services Dept. Central Apartment Group

6/10 Okay

Amber

The rooms were ok, but there’s an odd smell in the hallways. It just smells old, I think fresh paint and new carpets could really boost everything
Stayed 1 night in Jul 2023
Response from PeterB on 21 July 2023
Dear Amber,Thank you for your review and for choosing our hotel. We're sorry that you noticed an odd smell in the hallways. We appreciate your suggestion to freshen up the paint and carpets, and will consider it for our future renovations. We hope you had a nice time in Gladstone and hope to see you again soon.Kind regardsGuest ServicesGladstone City Central Apartment Hotel

8/10 Good

Glenn

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Large rooms comfortable bed kitchen well stocked
Stayed 1 night in Jul 2023
Response from PeterB on 21 July 2023
Dear Glenn,Thank you for your positive feedback. We're happy that you enjoyed the spacious rooms, comfortable bed and the well-stocked kitchen. We hope you had a relaxing and enjoyable stay at our hotel and we look forward to hosting you again in the future.Kind regardsGuest ServicesGladstone City Central Apartment Hotel

10/10 Excellent

Marylyn

Liked: Cleanliness, amenities, property conditions & facilities
Polite and helpful reception staff
Stayed 1 night in Jul 2023
Response from Paula Ross Manager on 11 July 2023
Good morning and thank you for your amazing feedback I am, happy to know your experience with us was enjoyable, l look forward to your return in the near future.

8/10 Good

Kerri

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Good solid place to stay. Apartment was clean and staff lovely and welcoming. Great value for money
Stayed 1 night in May 2023
Response from PeterB on 4 May 2023
Dear Kerri,Thank you for taking the time to share your experience. We are pleased to hear that you found our hotel to be a good place to stay and that you found our staff to be lovely and welcoming.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back again.Kind regards,Guest ServicesGladstone City Central Apartment Hotel

8/10 Good

Stephen

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Clean and quiet rooms set back one street from the main street of Gladstone. Reception staff friendly and helpful.
Stayed 1 night in Apr 2023
Response from PeterB on 24 Apr 2023
Dear Stephen,Thank you for taking the time to share your recent experience. We're glad to hear that you had a pleasant stay with us and that you found our rooms to be clean and quiet.Thank you for your kind words about our reception staff. We appreciate your feedback, and we hope to have the opportunity to welcome you back in the future.Kind regards,Guest ServicesGladstone City Central Apartment Hotel

8/10 Good

Kelly

Travelled with family
Liked: Cleanliness
Best way to spend a long weekend
Stayed 3 nights in Apr 2023
Response from PeterB on 11 Apr 2023
Dear Kelly,Thank you for choosing to stay with us and for taking the time to leave a review. We are thrilled to hear that you enjoyed spending your long weekend with us and we enjoyed having you.We hope to have the opportunity to welcome you back again for another enjoyable stay.Kind regards,Guest ServicesGladstone City Central Apartment Hotel

10/10 Excellent

Darren

Business traveller
Liked: Cleanliness, room comfort
Comfortable and roomy
Good size Hotel room, close to all restaurants and shops in the heart of Gladstone.
Stayed 1 night in Mar 2023
Response from PeterB on 11 Apr 2023
Dear Darren,We are delighted to hear that you had a comfortable and roomy stay with us and that our location was convenient for you.We appreciate your positive feedback, and we hope to have the opportunity to welcome you back again soon .Kind regards,Guest ServicesGladstone City Central Apartment Hotel

6/10 Okay

Verified traveller

Business traveller
Disliked: Cleanliness
Renovations Required
Tired and old, furniture and curtians old and marked, bed uncomfortable. TV was as big as a computer monitor Time for some renovations
Stayed 1 night in Mar 2023
Response from PeterB on 11 Apr 2023
Dear GuestWe appreciate your feedback and are sorry to hear that your experience did not meet your expectations.We are constantly working to improve our guest experience and will pass on your comments to our management team, as we continue to make improvements to our property.Thank you again for your feedback, and we hope to have the opportunity to welcome you back in the future for a better experience.Kind regards,Guest ServicesGladstone City Central Apartment Hotel

10/10 Excellent

KHADIJA

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The reception attendant was very friendly and helpful. Nice and safe location. Absolutely loved our stay 😃
Stayed 1 night in Feb 2023
Response from Peter B on 1 Mar 2023
Hi KhadijaWe appreciate your wonderful feedback and are glad to hear that you had a fantastic experience at our hotel. We hope to have the opportunity to welcome you back in the future.Kind Regards,Guest Services

10/10 Excellent

Alissa

Stayed 1 night in Jan 2023
Response from GCC Reception Staff on 19 Jan 2023
Thank you for your wonderful review Alissa. We hope to see you on your next trip. Gladstone City Central

10/10 Excellent

Joanne

Stayed 1 night in Dec 2022
Response from PeterB on 9 Jan 2023
Hi JoanneThank you for your excellent rating and wonderful comments, Have a wonderful 2023, and please visit us againKind Regards Guest Services Central Apartment Group

8/10 Good

Anthony

Liked: Cleanliness, amenities, property conditions & facilities
Our stay was for 2 nights only, check in was easy room was clean and quite large, located very centrally in the CBD would not hesitate to stay here again next visit.👍
Response from GCC Reception Staff on 4 Jan 2023
Hi Anthony, thanks for your positive review. We are delighted to hear you had a pleasant experience here at GCC and hope to see you back. Take care & safe travels

8/10 Good

Louise

Stayed 1 night in Dec 2022

10/10 Excellent

Hua

Stayed 1 night in Oct 2022
Response from PeterB on 12 Oct 2022
Hi HuaThank you for your great rating We are pleased that you were happy and everything was just rightWe look forward to your return stay with usKind Regards Guest Services DeptCentral Apartment Group

8/10 Good

Martin

Business traveller
Liked: Cleanliness, room comfort
Stayed 1 night in Sep 2022
Response from PeterB on 12 Oct 2022
Hi MartinThank you for your ratingWe look forward to your return stay with usKind Regards Guest Services DeptCentral Apartment Group

10/10 Excellent

Aisake

Liked: Cleanliness, room comfort
Stayed 11 nights in Aug 2022
Response from PeterB on 6 Sept 2022
Hi AisakeSo pleased to see your 10/10 review!We do try hard to make sure everything is just perfect for our guests So thank you again and we look forward to your return visit someday soon.Kind Regards Central Apartment GroupCustomer Service

10/10 Excellent

Kym

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Easy to deal with. Didn’t need to interact with anyone, key was left in lock box for pick up and returned to desk on departure.
Stayed 3 nights in Aug 2022
Response from PeterB on 10 Aug 2022
Hi Kym thank for the great feedback glad you enjoyed your stay Kinds Regards Central Apartment Group team

8/10 Good

Menche

Travelled with family
Liked: Cleanliness, room comfort
Nice and comfortable. Reasonable price!
Clean units. Comfortable beds except the booking said 2 single and 1 double and my teenage children had to share a double as it was 2 doubles. Rooms clean but bathroom in one unit had been cleaned but there was huge puddles of water in the bathroom.
Stayed 1 night in Aug 2022
Response from PeterB on 9 Aug 2022
HI Menche Thank you for your feedback during your recent stay, we will pass this on to the property We look forward to welcoming you back to any of our hotels for any future stays Kinds Regards Central Apartment Group Quality Team

10/10 Excellent

Wayne

Stayed 1 night in Jul 2022
Response from PeterB on 4 Aug 2022
Hi Wayne, Thank you for your positive review of Gladstone City Central. We are happy to hear that everything was exceptional. We hope you have a delightful day and look forward to seeing you again soon. :)

6/10 Okay

Jamie

Stayed 1 night in May 2022
Response from Ben on 31 May 2022
Hi Jamie, Thank you for your rating of Gladstone City Central. We wish you all the best and safe travels.

8/10 Good

Evan

Stayed 4 nights in Apr 2022

10/10 Excellent

james

Stayed 3 nights in Mar 2022

10/10 Excellent

Margaret

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Mar 2022

10/10 Excellent

Maesian

Stayed 1 night in Feb 2022

8/10 Good

Barry

Stayed 1 night in Feb 2022

8/10 Good

Tony

Liked: Cleanliness, amenities
Musty smell in one of the rooms
Stayed 2 nights in Dec 2021
Response from Alik on 30 Dec 2021
Thank you

8/10 Good

Peter

Liked: Cleanliness
Stayed 2 nights in Nov 2021

10/10 Excellent

Stephen

Liked: Cleanliness, amenities, property conditions & facilities
I had a great stay, it was clean, staff were friendly and it was cheap
Stayed 1 night in Nov 2021
Response from Alik on 9 Dec 2021
Thank you for your nice review

10/10 Excellent

Neil

Stayed 1 night in Nov 2021
Response from Alik on 9 Dec 2021
We look forward to welcoming you again

10/10 Excellent

allan

Stayed 6 nights in Nov 2021
Response from Alik on 9 Dec 2021
We look forward to welcoming you again

8/10 Good

Michael

Stayed 1 night in Nov 2021
Response from Alik on 9 Dec 2021
Thank you

10/10 Excellent

Craig

Stayed 1 night in Sep 2021
Response from Melissa on 12 Oct 2021
Hi Craig and thank you for taking the time to post your review - we sincerely appreciate your feedback! Cheers Melissa, Marcus and the Team @ Gladstone City Central Apartments

10/10 Excellent

PETER

Stayed 7 nights in Sep 2021