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Reviews of The Caleta Hotel Health, Beauty & Conference Centre

4 out of 5
The Caleta Hotel Health, Beauty & Conference Centre
Sir Herbert Miles Road, Catalan Bay, Gibraltar, Gibraltar

Reviews

8.0

Very good

Rating 10 - Excellent. 300 out of 805 reviews" "
Rating 8 - Good. 306 out of 805 reviews" "
Rating 6 - Okay. 129 out of 805 reviews" "
Rating 4 - Poor. 49 out of 805 reviews" "
Rating 2 - Terrible. 21 out of 805 reviews" "

8.6/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Kieron

Liked: Cleanliness, staff & service, room comfort
Stayed 5 nights in Nov 2021

4/10 Poor

Sharon

Disliked: Staff & service, property conditions & facilities
Shameful
Although we were aware that the hotel was closing we still expected 4 star accommodation as that is what we paid for. The pool and terrace area were in a very bad state of disrepair and the pool area unusable. We asked for an upgrade to a sea view as there road works at the front of the building and therefore noisy but were told ( 6 hrs after asking and having to ask again)that no rooms were available although the hotel was clearly far from busy. There were a few bottles of complimentary soft drinks in the room and when I asked for refills of water I was told no they were only filled once despite us having a 4 day stay. The whole place was totally shoddy and the ripped and rusty awning outside reflected the general state inside. I have no idea how the Caleta can still claim to be 4 star and charge those rates. Sadly the fact that its closing at the beginning of January is reglected very poorlyin every aspect of the business. Dont book this hotel
Stayed 4 nights in Nov 2021

6/10 Okay

Richard

Travelled with family
Liked: Cleanliness, staff & service
The building is slated for demolition on 1/1/22. Thus, their bar was not well stocked and the outside grounds were closed (it was falling apart). Inside, the hotel was pleasant, and had a nice feel; however, as it will be completely demolished, further review is unnecessary.
Stayed 3 nights in Nov 2021

8/10 Good

ROBERT

Travelled with group
Liked: Cleanliness, staff & service
The check in was easy and the staff (especially the bar staff) were all friendly and helpful. The hotel exterior has seen better days and the rooms are a little dated but it's a hotel I've been staying at for the last 5 years and has always been a nice place to spend time with excellent sea views.
Stayed 8 nights in Nov 2021

8/10 Good

Gregory

Liked: Cleanliness, staff & service, room comfort
Nice location
NO INTERNET IN ROOM.FORGET THE BREAKFAST IT WAS NOT WORTH IT.
Stayed 1 night in Nov 2021

10/10 Excellent

Paul

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a shame this place is being pulled down, end of an era. Considering this, theyre doing a fantastic job keeping it going in this last couple of months. Really enjoyed our stay, friendly, helpful and made to feel welcome, you cant ask for more than that, the ametities are all still there, we just chose to be out and about with friends and family.
Stayed 3 nights in Nov 2021

10/10 Excellent

Pauline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location
Stayed 4 nights in Oct 2021

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Classic Hotel.
A great old school hotel. Full of charm and warmth. Great setting and idyllic for a relaxing holiday. It is a shame that it is to be knocked down albeit by a new hotel.
Stayed 4 nights in Oct 2021

8/10 Good

John

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2021

6/10 Okay

Birte

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Stayed 2 nights in Oct 2021

8/10 Good

Sean

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Was a nice location with friendly staff and situated on the beach was a loveley location.
Stayed 4 nights in Oct 2021

10/10 Excellent

Christine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great accommodation/perfect setting
We had a great family friends/holiday to attend my sons wedding. The hotel staff were very accommodating and friendly. The setting of the Caleta is perfect with good public transport. Would definitely stay again.
Stayed 3 nights in Oct 2021

10/10 Excellent

Katie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 3 nights in Oct 2021

10/10 Excellent

Alex

Travelled with family
Liked: Cleanliness, staff & service
The situation of the property is excellent although the property is a bit dated we thoroughly enjoyed our stay
Stayed 4 nights in Oct 2021

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is right by the sea, with the waves lapping up against it. Currently it's an Art Deco, Agatha Christie, style hotel. Pity it's being demolished. Very helpful staff (Wali)
Stayed 1 night in Oct 2021

8/10 Good

Shannon

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2021

10/10 Excellent

shiendy

Stayed 2 nights in Oct 2021

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay at the Caleta hotel
Caleta hotel is tucked away in a nice quiet spot next to beach in Catalan bay. Staff very welcoming and can't do enough for you. I was lucky to get uograded to a sea view room which was a lovely surprise. It has a nice small pool area and access to the beach. Breakfast is continental but enough to satisfy your appetite and the staff in the dining room are really lovely and helpful. The number 8 bus stops outside the hotel at regular intervals all day and is a cheap way to get about. I opted for taxis because I travelled solo and they averaged between £8 to £10 to get to anywhere in Gibraltar including the airport. In all I thoroughly enjoyed my stay here but I have to mention that the staff and reception really do make a big difference....Thank you for talking such good care of me, the customer service was excellent.
Stayed 3 nights in Oct 2021

8/10 Good

Raymond

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall the property was excellent, the only thing I would recommend is a more varied breakfast, each morning it was the same items available.
Stayed 3 nights in Oct 2021

8/10 Good

Scott

Liked: Cleanliness, staff & service, room comfort
Decent hotel on the quiet side of the rock.
No issues really. We got a parking space right at the front door and there's a bus stop at the hotel as well for getting around the island. The hotel is a little tired really - could use a refresh. Our room was on the small side - nothing spectacular, but the bed was very comfortable by European standards. We ate a couple meals at the hotel and the food wasn't very good in my opinion, but that's just me. It's not a bad place to stay for a Gibraltar trip - kind of quiet. Everyone was helpful.
Stayed 1 night in Sep 2021

8/10 Good

Mark

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Pleasant but very tired
Hotel staff ste fine and cleanliness is good, but the hotel is very tired and needs more than just a lick of paint
Stayed 1 night in Oct 2021

10/10 Excellent

Bethany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice but out of the action
Stunning location. However, it’s on the opposite side of the Rock from all of the sights and restaurants. Not a problem if you have a car. There’s also a bus but not as convenient. Excellent breakfast. Awesome views from our room and the common areas, breakfast space, patio restaurant and pool.
Stayed 1 night in Oct 2021

10/10 Excellent

Helvijs

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Everything was great! Including a free upgrade to a huge suite! Wonderful stay!
Stayed 3 nights in Oct 2021

8/10 Good

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I loved the position of the hotel
I got given a beautiful room with sea view and that was magical On Friday night however there was a very loud party from their neighbours and nothing was done to stop them
Stayed 5 nights in Sep 2021

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great short break
Clean and comfortable room, friendly and helpful reception staff, lovely beach and nice small pool area. Nuno’s (on-site restaurant) was an absolute gem! Would highly recommend eating here - great food and service, very reasonably priced! Spa treatment prices were also good and again a great service. Easy walking distance to town and up to the rock. Would highly recommend staying here!
Stayed 4 nights in Sep 2021

8/10 Good

Ruby

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the beach and nice staff
Stayed 4 nights in Sep 2021

6/10 Okay

Corey

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The bed was uncomfortable and the fridge was unplugged when I came into the room and had to move the cord around to different outlet. Otherwise the room was very nice.
Stayed 1 night in Sep 2021

10/10 Excellent

sarah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing setting,friendly staff
Stayed 3 nights in Sep 2021

2/10 Terrible

Jermaine

Disliked: Staff & service, property conditions & facilities, room comfort
Very poor. Not worthy of 4 stars
We stayed in room 268. Overall I would not recommend a stay at this hotel. The only positives are the location (close to the beach) and the general cleanliness of the rooms (although the condition is extremely poor). 1. There was absolutely zero wifi coverage for our room and when we tried to rectify the problem they promised they would send a technician but did absolutely nothing 2. The condition of the rooms is really poor. Overall the hotel needs a massive revamp to improve the quality of the furnishings and balcony etc. 3. I ordered peppermint tea to my room and not only was it never delivered, I called back to make sure and they again failed to deliver it 4. The kettle broke after just one use 5. The staff were fairly polite but they made no attempt to rectify the issues You should definitely book elsewhere if you’re considering a stay here. The prices do not reflect the room quality and it is not deserving of four stars
Stayed 5 nights in Sep 2021

6/10 Okay

Kate

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Booked for it’s location, which is lovely - right on a beach and a ten minute walk to an even nicer one. Bus stop right outside, very convenient. However, the hotel is very run down and due to be refurbished over the next two years. We had a spacious sea view room, tiny balcony. No hot water for three days of the stay but a refund was given - quick response to complaint and seemed to be repaired but repair then failed. Safe was broken. Carpet was dirty and room smelt damp. Beds are comfortable, bed linen clean - towels less so. Lovely pool area. Food and drink quite expensive and we felt the room was overpriced. Reception and bar area give a good impression of 4 star but the rooms are barely 3 star. Reception staff are outstandingly helpful.
Stayed 5 nights in Sep 2021

10/10 Excellent

Rebecca

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Classic Hotel
Lovely classic hotel, loses sun by about 5pm due to the location but the views are beautiful
Stayed 4 nights in Sep 2021

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2021

6/10 Okay

Sonia

Liked: Cleanliness, amenities
Great views but surrounding area all under construction
Stayed 3 nights in Sep 2021

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff Clean Beach alongside beautiful Food and snacks excellent Would love to come again for longer
Stayed 2 nights in Sep 2021

8/10 Good

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Good location, not so good condition of the hotel
The location of the hotel is brilliant! Amazing views of sunrise and sunset. The condition of the hotel is bit outdated. Level of cleanliness was quite disappointing, loads of molds in the shower area, very narrow shower room, kettle was very dirty, and iron didn't work.
View from the stairs going down to pool area
View from the balcony of room 458
Stayed 4 nights in Aug 2021

8/10 Good

Lisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
The hotel is in a great location, Checked in on 29th of August, had a lil scuffle about room choice but Jani at front desk was extremely amazing and her team , I was immediately offered a better room as an upgrade , Thank you Jani Otherwise the hotel is lovely, quite outdated , but overally the staff really try from the bar staff, kitchen and entertainment on Tuesday, the beautiful Asian lady singer has a voice of an angel. Only downside was having paid for breakfast, there was cold meats, cheese and breads no cooked breakfast and for one to have that, one needed to pay 5 pounds extra, thought that’s a rip off and should be mentioned before booking otherwise guests can have a choice to save their money and go into town or something for food. Special mention to the tall lady at the bar and she also does the breakfast time ( didn’t take name) she is an absolute angel, so beautiful and forever helpful Loved the views and location can definitely return
Stayed 3 nights in Aug 2021

6/10 Okay

Khyati

Disliked: Cleanliness
The best thing about Caleta is the location! We had room 458 which had a great view of the rock and of the sea from the balcony. However the cleanliness was not as expected, lots of mould in the shower, dirty kettle, non functional iron, etc. Lots of noisw transfer between rooms, and our room was next to service room where they stored linen and towels, etc. hence woke every morning with constant banging of the door. Also, choice for breakfast is limited.
Stayed 1 night in Sep 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021

10/10 Excellent

Shabaz

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Great staff, very friendly and polite. Hotel needs to be upated but overall a good experience
Stayed 4 nights in Aug 2021

8/10 Good

Alistair

Travelled with family
Liked: Cleanliness, staff & service
Excellent location and good facilities. The hotel is looking a little tired now. Breakfast bar very poor. Overall good value for money
Stayed 7 nights in Aug 2021

10/10 Excellent

Eduard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff!
Stayed 2 nights in Aug 2021

10/10 Excellent

Adrian

Stayed 3 nights in Aug 2021

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2021

8/10 Good

James

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Incredible position on the bay. Great views and room size was great with a small balcony.
Stayed 2 nights in Aug 2021

8/10 Good

Robert

Liked: Cleanliness
Caleta hotel Gibraltar
Excellent hotel position, friendly staff with on site parking. Hotel is a little dated with a large section to one side demolished. You have to ask for cooked breakfast if required. Small balcony one chair ? A swimming pool with life guard. A set of steps leading directly onto the stunning beach. A resturante on site (we didn't use), overhaul we enjoyed our time there 2 days
Stayed 1 night in Aug 2021

8/10 Good

L. A.

Stayed 2 nights in Aug 2021

8/10 Good

Dido

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The hotel has a pleasant ship-like feel to it, with it's wonderful position, right on the sea. The rooms were clean and comfortable (superb matrasses, and excellent bed linen), but the bathrooms, although clean, were a little tired (with only so, so bath linen. The main problem with our room was hearing ALL, and I mean ALL the bathroom ablutions and actions of the room directly above, from showering to flushing the loo - and everything else besides. Most unpleasant! The restaurant was closed for the days of our stay, but we had decent food from the bar, enhanced by being seated on a terrace directly over the sea. The staff were all friendly and affable, but overstretched. Breakfast was also decent, either the full English or the continental, with good coffee. All in all, the hotel is a friendly and comfortable place to stay, but given its situation has the potential to be so much more.
Stayed 2 nights in Aug 2021