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Reviews of Mercure Gerringong Resort

4.5 out of 5
Mercure Gerringong Resort
1 Fern Street, Gerringong, NSW

Reviews

8.0

Very good

Rating 10 - Excellent. 303 out of 867 reviews" "
Rating 8 - Good. 333 out of 867 reviews" "
Rating 6 - Okay. 137 out of 867 reviews" "
Rating 4 - Poor. 76 out of 867 reviews" "
Rating 2 - Terrible. 18 out of 867 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Josephine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The gardener made a lot of noise with a leaf blower before 9am. Very disappointing guests are still sleeping before 9am.
Stayed 2 nights in Apr 2024

10/10 Excellent

Andy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel with friendly staff. We had dinner in the restaurant which was fantastic. Our only grumble was the very high sides on the bath tub which made getting into the bath to shower somewhat precarious. We’d definitely return.
Stayed 2 nights in Mar 2024

10/10 Excellent

Devanshu

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A perfect resort for a weekend holiday. The location, nestled in the scenic Gerringong region, provided a serene backdrop. The amenities were satisfactory, and the overall experience was excellent.
Stayed 1 night in Feb 2024
Response from Mercure Gerringong Resort on 19 Feb 2024
Devanshu, thank you for your wonderful review. We hope to see you again in the future.Kind Regards,Mercure Gerringong Team

6/10 Okay

Sarah-Helen

Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service
I would not stay at this hotel again. Its definitely not the worst but for the money I wasn't impressed. One thing I would do next time is not book with expedia but book directly with the resort as you can have more flexibility is resolving situations and getting money back. The breakfast options where poor especially when paying $50 per adult extra everyday. I would recommend the hotel update their menu to have more variety for different dietary requirements. Beds where average. Rooms are tidy. Pools are clean but would be better if it was heated. Spa is permanently closed and expedia advertised that they had a spa which is misleading.
Stayed 5 nights in Jan 2024

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2023

10/10 Excellent

Ottillia

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beds alone are a good enough reason to visit best night sleep simce being in Oz
Stayed 3 nights in Nov 2023

10/10 Excellent

Aidan

Liked: Cleanliness, staff & service, property conditions & facilities
A quiet haven close to wonderful beaches.
Stayed 2 nights in Nov 2023

10/10 Excellent

gary l

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were very friendly and helpful
Stayed 1 night in Nov 2023

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

8/10 Good

Ian

Stayed 1 night in Nov 2023

10/10 Excellent

Belinda

Liked: Cleanliness, staff & service
The rooms was clean a little disappointed in the pool.
Stayed 1 night in Nov 2023

10/10 Excellent

Lucia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, would definitely come back
Stayed 1 night in Nov 2023

10/10 Excellent

Melissa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property close to main shopping area of Gerringong or not far to Kiama. Great facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Slobodan

Liked: Cleanliness
Stayed 2 nights in Oct 2023

10/10 Excellent

David

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, renovated, comfortable, nice aesthetic, good dining
Stayed 4 nights in Sep 2023

10/10 Excellent

julie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value, clean & modern & convenient
Stayed 3 nights in Sep 2023

6/10 Okay

Cathy

Liked: Cleanliness, staff & service
Stayed 2 nights in Sep 2023
Response from Mercure Gerringong Resort on 12 Oct 2023
Dear Cathy,We very much appreciate your comments regarding your stay at the Mercure Gerringong Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,ManagementMercure Gerringong Resort

10/10 Excellent

Michele

Liked: Cleanliness, staff & service, property conditions & facilities
I will definitely stay at Mercure Gerringong again. The room was clean, spacious, modern and comfortable. The staff were efficient and friendly. The grounds were kept beautifully tidy and super-clean. Dining was great. I loved it.
Stayed 3 nights in Sep 2023
Response from Management on 28 Sept 2023
Dear Michele,Thank you for your amazing review! We're thrilled to hear that you had such a wonderful stay with us at Mercure Gerringong Resort. Our team works hard to ensure that our guests feel comfortable and well taken care of, and we're glad to hear that you found our rooms to be clean, spacious and comfortable. It's also great to hear that you enjoyed our dining options. We look forward to having the pleasure of welcoming you back for another memorable stay in the near future!Kind RegardsManagementMercure Gerringong Resort

10/10 Excellent

Clive

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely property, pool and good restaurant
Stayed 2 nights in Sep 2023
Response from Mercure Gerringong Resort on 28 Sept 2023
Dear Clive,Thank you for taking the time to share your feedback with us! We're delighted to hear that you enjoyed your stay at Mercure Gerringong Resort and enjoyed our property and our restaurant. Thank you for choosing to stay with us, and we look forward to welcoming you back on your next visit!Regards,Management

10/10 Excellent

Lorin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Mercure Gerringong Resort on 12 Oct 2023
Dear Lorin,We very much appreciate your comments regarding your stay at the Mercure Gerringong Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,ManagementMercure Gerringong Resort

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely spacious room, quiet and relaxng with amiable staff. Stayed for three nights after a work trip in Sydney - an easy 2-hour drive from the city. Surprising good - exceeded expectations - room had kitchen, bath and outdoor balcony and a lot of space. Friendly welcome from staff, daily happy hour 4-6pm and only 8 mins walk from a beach! Great location for exploring Kiama, Jervis Bay area etc.
Stayed 3 nights in Sep 2023

10/10 Excellent

Dominique

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a great experience staff were lovely, also had a spa treatment that was so relaxing xx
Stayed 3 nights in Sep 2023

8/10 Good

Fuafanua

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel highly recommended to friends
Stayed 3 nights in Jul 2023

10/10 Excellent

Stephen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just a great place to stay
Stayed 1 night in Sep 2023

10/10 Excellent

Annette

Stayed 2 nights in Sep 2023

10/10 Excellent

Di

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff were amazing, everyone was so friendly and accommodating.
Stayed 1 night in Aug 2023
Response from Mercure Gerringong Resort on 29 Aug 2023
Hi Di, Thank you for taking the time to write a review. We will pass this on to the team! We hope to see you in the future!

10/10 Excellent

Jon Pierre

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable spacious clean room with great grounds and facilities
Stayed 1 night in Aug 2023
Response from Mercure Gerringong Resort on 27 Aug 2023
Hello John,Thank you for taking the time to leave such a positive review!We are all so happy to hear that you enjoyed your stay, and have passed on your praise to our Housekeeping Department.We hope to welcome you back again soon.Kind regards,Mercure Gerringong Resort

8/10 Good

Susana

Travelled with group
Liked: Cleanliness, staff & service, amenities
The whole experience was really good except for The Spa. We tried to book a package with the Spa Operator and we’re advised that the menus in the room and on the website were incorrect and prices had increased substantially. The owner was not prepared to move on the prices and was not very customer friendly. Mercure need to also understand that this reflects on their property. Also no courtesy car/bus or taxis available if you’d like to venture into town for dinner. All other staff were professional and friendly and the experiences with the hotel was enjoyable.
Stayed 3 nights in Aug 2023

10/10 Excellent

Sunni

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and peaceful. We will be back again for sure.
Stayed 1 night in Aug 2023
Response from Mercure Gerringong on 9 Aug 2023
Hi Sunni, Thank you for your positive feedback. We hope to see you in the future! Kind regards, Mercure Gerringong.

10/10 Excellent

Daniel

Stayed 1 night in Apr 2023

10/10 Excellent

Nina

Liked: Cleanliness, staff & service, amenities
The property has a pleasant environment surrounded by plants. It has a tranquil atmosphere which is great for resting and reflection. Food is very well created and delicious. Staff is very friendly and well trained. Since its an outdoor pool, t would be good to heat the pool through solar system setup especially with winter approaching like other properties.
Stayed 1 night in Apr 2023

4/10 Poor

Clare

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The room was very disappointing.
Stayed 1 night in Apr 2023

8/10 Good

Yan, Edmondson Park

Travelled with family
Liked: Staff & service, property conditions & facilities
The room is good, clean and tidy, modern. Balcony with good mountain view. The only problems is for a two bedroom family room there was only one chain inside the room. Also the the hot water kettle was so filthy and disgusting. When I contacted room service they said they will check if there is any spare one but nothing more happening after that. I will not going back there again for sure.
Stayed 1 night in Apr 2023

6/10 Okay

Yvette

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Disappointing that the restaurant and bar was not open for dinner.
Stayed 1 night in Mar 2023

10/10 Excellent

Helen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2023

8/10 Good

Hanna

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Mar 2023

10/10 Excellent

Stuart

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2023

10/10 Excellent

damian

Stayed 2 nights in Mar 2023

6/10 Okay

Melanie

I’ve stayed here many times in the past and was happy with it .. now it’s like a shabby motel but still w the hotel price point .. disappointing! It has motel products in the bathroom and kitchen and the decor/ carpet is in desperate need of updating. It was very noisy on the night I stayed and no night reception / manager / porter to call to ask to speak to the other guests or move my room at 8.30pm at night ..so I felt very uncomfortable for the whole night. Gerringong is a favourite destination for me but I will never stay here again. I gave feedback to the receptionist at checkout ..
Stayed 1 night in Mar 2023

8/10 Good

Douglas

Stayed 1 night in Mar 2023

4/10 Poor

Deanne

Travelled with family
Liked: Cleanliness
Disliked: Amenities
The restaurant was closed even with nearly full accommodation The tv reception was terrible Wifi hardly worked
Stayed 2 nights in Jan 2023

8/10 Good

Samantha

Stayed 2 nights in Dec 2022

10/10 Excellent

Jeff

Stayed 1 night in Jan 2023

6/10 Okay

Rebecca

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
It was a disappointing stay, the whole place was run down and in need of general maintenance and cleaning.

10/10 Excellent

Matt

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean , comfortable, staff are helpfull and polite .

8/10 Good

Stephanie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were great! The room was clean and comfortable. I don’t like how the room we were in was an adjoining room and we could hear a lot of noise from the people in the other room. The internet is extremely poor of an evening which was extremely annoying! Other than that we were extremely happy with our stay. The restaurant and day spa on site was very good would highly recommend

2/10 Terrible

Jeff

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
T v not working to sit back and relax. The pool is not what the photo shows. Extremely disappointed.
Stayed 1 night in Jan 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good locstion clean hotel
Staff were very friendly and grounds of the hotel kept very clean, the room was nice but not worth the $450 price tag! Buffet breakfast was excellent for a hotel overall would stay again if the price was half
Stayed 1 night in Dec 2022

6/10 Okay

Suresh

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is a decent size. But the bathroom is not so good. The water splashes everywhere when we take shower and the soap foam was coming through the floor drain.

10/10 Excellent

Renee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities