- Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent. Staff were friendly and provided tip top service.
You can change or cancel this stay if plans change. Because flexibility matters.
Located in George Town, Shangri-La's Rasa Sayang Resort and Spa, Penang is near theme parks and on the beach. KOMTAR and Arulmigu Balathandayuthapani Temple are notable landmarks, and travellers looking to shop may want to visit Gurney Drive and Gurney Plaza. Travelling with kids? Consider ESCAPE Adventureplay, or check out an event or a game at Penang International Sports Arena.
You'll be asked to pay the following charges at the property:
We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.
The following fees and deposits are charged by the property at the time of service, check-in or check-out.
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
It’s an alright resort. Nothing fancy but had the basic amenities and facilities. I found it lacking in cleanliness as the pool chair would always be filled with leaves. The Rasa pool is way more gorgeous but far away from the bar. The staff service were a hit and miss. Some went beyond their way to help. Others would watch you wander around looking for a bathroom for 5 mins before helping. I didn’t ask them for help because they were deep in conversation and I hadnt realised the worked there. Food at the Ferringhi Grill for Valentine’s day was slow and came cold even. On top of that, we picked this particular Valentine’s venue because it promised live jazz. It was just a live band. I’d suggest not to waste your money on the food in the resort. You will get better else where. The dinner buffet is repetitive and the beach restaurant overcooks their steak. The breakfast buffet is great though, good range of food but if you come early in the morning expect cold food as turn over is low and there warmers don’t work. If I was back in Penang I would probably come back to this resort but the resort is definitely not in spirit of the Shangri-La brand.