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Reviews of Eastern Sands City Centre

3.5 out of 5
Eastern Sands City Centre
1 Bellerine Street, Geelong, VIC

Reviews

7.4

Good

Rating 10 - Excellent. 216 out of 1000 reviews" "
Rating 8 - Good. 413 out of 1000 reviews" "
Rating 6 - Okay. 238 out of 1000 reviews" "
Rating 4 - Poor. 94 out of 1000 reviews" "
Rating 2 - Terrible. 39 out of 1000 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

6.8/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

6/10 Okay

clive, ballarat

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Was in town for an event and was athe perfect location. Staff were very friendly accomidating a regest for a late checkout for us and allowing our car to remain on site till after the event which was appreciated. However the unit we were staying in did not appear to have been cleaned recently with stains throughout the unit on the carpet, the carpet in places was threadbare and there was biscuit crumbs on the floor. The bedding was also visably soiled. In the bathroom there was a number of hairs evident as well. There was also a strange odour on entering the unit.
Stayed 1 night in Mar 2024

8/10 Good

Steve

Travelled with partner
Liked: Staff & service
Very convenient spot to all amenities. It was a bit noisy with inconsiderate comings and goings of other guests! Needs a bit of soundproofing!
Stayed 2 nights in Mar 2024

8/10 Good

Jeremy

Stayed 1 night in Mar 2024

8/10 Good

Paul

Liked: Staff & service
Location
Stayed 1 night in Mar 2024

10/10 Excellent

Bill

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent accommodation and close to the beach.
Stayed 2 nights in Feb 2024

8/10 Good

Cynda

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
very dark rooms along the front but staff were fantastic, understanding and re located us to a brighter room. didnt like the old couches on the balcony...made ot feel cheap. cleaning staff and manager were amazing and friendly.
Stayed 6 nights in Jan 2024

10/10 Excellent

Maree, Ballarat

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check-in with Friendly staff and comfortable room.
Stayed 1 night in Jan 2024

6/10 Okay

Chris

Stayed 3 nights in Jan 2024

6/10 Okay

Ann Marie, Mill Park

Disliked: Property conditions & facilities
Website says check in is until 9pm, however on arrival had someone pacing the driveway as I had missed a call while travelling there. Great location with everything within walking distance. The room attendants were awesome. Whilst the location is good it is very loud and not somewhere you would go for a restful stay. We checked out early and the instructions on the front door advise to put they key under the front door. Not the easiest of tasks but it got done. I just called the Motel to see if my key had been received as my booking is still appearing as active. The person who answered the phone did not identify himself or the hotel. He could not tell me whether my key had been received. He was quite rude and dismissive. I am glad there is cctv that will show me returning the key.

8/10 Good

Josh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

6/10 Okay

Jason

Disliked: Property conditions & facilities
Blood on sheets , mould on floor where shower has leaked for along time , beds very uncomfortable. But convenient to walk down the street
Stayed 3 nights in Dec 2023

8/10 Good

Hohepa

Stayed 1 night in Dec 2023

8/10 Good

Confidence

Liked: Cleanliness, staff & service
It’s a nice location I felt the rate for a night was high 189 for a night was a bit high. I also think tea in the room was nice consider putting brown sugar also not only white.
Stayed 1 night in Dec 2023

6/10 Okay

Paul

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Found both fridge and microwave not working as not plugged in to power points. But power points inaccessible behind cupboards. Should be checked before each arrival.
Stayed 3 nights in Dec 2023

10/10 Excellent

Eamonn

Stayed 1 night in Dec 2023

4/10 Poor

Tess

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Brendan

Travelled with family
Liked: Staff & service
Excellent location, facilities dated, cleaning services were excellent. Lobby is only open after 2pm which is rather odd but otherwise ok.
Stayed 10 nights in Dec 2023

4/10 Poor

Jacob

Travelled with family
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
The room smelt like smoke, the carpet was clearly very old. The service of the staff was lovely and the cleaners had cleaned sufficiently but the room is deteriorated. The sliding door to the balcony wouldn't shut properly
Stayed 1 night in Nov 2023

10/10 Excellent

Justin

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice service my daughter made a mess on the bed didnt even change us for it
Stayed 1 night in Nov 2023

10/10 Excellent

Michael

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great people Great staff Great service highly recommend
Stayed 1 night in Nov 2023

2/10 Terrible

Mark

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
For the cost of $314 for 1 night the room was poorly presented, carpets were dirty, room had 1 little window and traffic noise felt like cars were coming in the window, stairwell and outside was filthy, broken down car taking up parking , we had to park in nearby street. No thanks was not a pleasant get away. Won’t be recommending this to anyone.
Stayed 1 night in Nov 2023

6/10 Okay

Natalie

Travelled with group
Liked: Cleanliness
Quiet and clean. Beds very soft was the only problem.
Stayed 1 night in Nov 2023

8/10 Good

Christobel

Stayed 1 night in Nov 2023

8/10 Good

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was fit for purpose. However towels fell into the toilet overnight as the towel rail was faulty, no point in putting the towels there until it is fixed.
Stayed 1 night in Oct 2023

8/10 Good

Vincent

Travelled with partner
Liked: Staff & service
Perfect location but the room was looking a little old
Stayed 1 night in Oct 2023

4/10 Poor

Bernadette

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
The property was in a good location. I thought the rooms were adequate.
Stayed 1 night in Oct 2023

6/10 Okay

Devanshu

Liked: Cleanliness
Disliked: Property conditions & facilities
The lights in the room weren’t working
Stayed 1 night in Sep 2023

8/10 Good

Bree

Liked: Cleanliness, staff & service, property conditions & facilities
Superb location in footsteps to everything. The room was lovely and clean, comfortable and had gorgeous water views.
Stayed 1 night in Sep 2023

4/10 Poor

Stephen

Disliked: Property conditions & facilities
Very dated.
Stayed 1 night in Sep 2023

8/10 Good

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Sep 2023

6/10 Okay

cheryl

Travelled with family
Liked: Staff & service
Great location but property could do with a bit of uplift and cleaning. Bathroom was renovated and clean so that was great. Beds were clean and comfortable. Not so sure about the curtains. Although it did keep the room dark when needed. Price was reasonable and competitive for the area.
Stayed 1 night in Sep 2023

6/10 Okay

Wendy

Travelled with family
Liked: Cleanliness
A bit dated and in need of tlc, but great location and clean comfortable bed.
Stayed 1 night in Aug 2023

8/10 Good

raphael, vermont

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was cleaned and easy access to all amenities. Could not sleep until very late due to noises coming from surrounding room ; someone quite loud up to late keep us awake.
Stayed 1 night in Aug 2023

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2023

6/10 Okay

Olivia

Convenient location but quite basic facilities and felt more like a dated motel than a hotel.
Stayed 1 night in Aug 2023

4/10 Poor

Brett

Disliked: Property conditions & facilities
Outdated
Stayed 1 night in Aug 2023

6/10 Okay

Mick

Stayed 1 night in Jul 2023

10/10 Excellent

Matthew

Stayed 1 night in Jul 2023

8/10 Good

Neil

Stayed 1 night in Jul 2023

10/10 Excellent

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel is great, staff go out of their way to help.
Stayed 1 night in Jul 2023

6/10 Okay

Michelle

Travelled with family and small children
Disliked: Property conditions & facilities
Rooms are very out dated, decor and furniture and not worthy of close to $190 a night. Limited room facilities. Cleaniness needs to be reviewed with mould in the bathroom, dirty and bug stained blinds, holes in walls and paint peeling off-hiden behind the beds. Under the beds had not been vaccummed. The hotel could do with a revamp, it definately has potential, if owners were to invest.
Stayed 1 night in Jul 2023

10/10 Excellent

Elyse

Stayed 1 night in Jul 2023

10/10 Excellent

Gordy

Stayed 1 night in Jun 2023

8/10 Good

Yolanda

Stayed 1 night in Jul 2023

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Affordable and in a good central location. Room was clean. Area nice and quiet.
Stayed 1 night in Jun 2023

8/10 Good

Catherine

Stayed 2 nights in Jun 2023

6/10 Okay

Milka

Disliked: Cleanliness
Stayed 1 night in May 2023

10/10 Excellent

Kathy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The chap at reception went above and beyond by moving our room to ground level when he realised the stairs was going to prove a problem with one of the guests having to use a walking stick. He did this without us having to even ask. Very impressed.
Stayed 1 night in May 2023

10/10 Excellent

Nathalie

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely staff
Stayed 1 night in May 2023

10/10 Excellent

Kutira

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It’s a great place to stay before leaving for Tassie on the ferry. Loved the Indian Restaurant that’s part of the motel complex. Other than that - just a good old traditional motel! Not flashy but has everything you need for a single nights stay. And lovely to be near Eastern Beach for a post-dinner stroll!
Stayed 1 night in Mar 2023
Response from Jamal. on 9 May 2023
Thank you