Ratings based on 456 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
93% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveller from Birmingham, AL

Perfect!!!

Posted 18/03/2016
Everything was AMAZING from beginning to end. Definitely a must stay!
5 out of 5
by A verified traveller

Posted 24/02/2016
Pros: Everything
Wonderful. We couldn't have been more pleased. The setting and rooms were perfect.
5 out of 5
by Holly from Piney Flats, TN

Very Nice Place

Posted 23/02/2016 on Hotels
The only negative thing is there is NO Cell Phone service. I had to work while I was there and I had to drive 5 miles to make calls. That is not the hotels fault.
1 out of 5
by A verified traveller from F

it's a timeshare

Posted 19/02/2016
I booked this thinking it was a hotel turns out it was a timeshare and they were wanting to make a presentation. Not too happy about that
Comment from Hotel Management
26/02/2016 by Bent Creek Golf Village, Hotel Management
Thank you for reviewing your stay at our resort. As we are primarily a Vacation Ownership property, the offering of a vacation ownership sales presentation is a part of the check in process here and while many of our guests are interested to find out more about our products (and the free gifts that are included for attending); unless you are staying on a promotional trip, you are not required to attend this presentation unless you want to. Nevertheless, we apologize if our offer was unwelcomed by you. Please be assured that your comments are greatly appreciated and we sincerely hope to have the opportunity to serve you again until then, we wish you the best on all your future travels.
Comment from Hotel Management
26/02/2016 by Bent Creek Golf Village, Hotel Management
Thank you for reviewing your stay at our resort. As we are primarily a Vacation Ownership property, the offering of a vacation ownership sales presentation is a part of the check in process here and while many of our guests are interested to find out more about our products (and the free gifts that are included for attending); unless you are staying on a promotional trip, you are not required to attend this presentation unless you want to. Nevertheless, we apologize if our offer was unwelcomed by you. Please be assured that your comments are greatly appreciated and we sincerely hope to have the opportunity to serve you again until then, we wish you the best on all your future travels.
Comment from Hotel Management
26/02/2016 by Bent Creek Golf Village, Hotel Management
Thank you for reviewing your stay at our resort. As we are primarily a Vacation Ownership property, the offering of a vacation ownership sales presentation is a part of the check in process here and while many of our guests are interested to find out more about our products (and the free gifts that are included for attending); unless you are staying on a promotional trip, you are not required to attend this presentation unless you want to. Nevertheless, we apologize if our offer was unwelcomed by you. Please be assured that your comments are greatly appreciated and we sincerely hope to have the opportunity to serve you again until then, we wish you the best on all your future travels.
5 out of 5
by J h from Bonaire

Feb stay

Posted 16/02/2016 on Hotels
Love the area. Close to town yet far enough away. Everyone was very nice.Clean rooms and like having a living area and bedroom and 2 tvs
5 out of 5
by A verified traveller

Scenic

Posted 01/02/2016
Great place to relax. Very peaceful. Recomend Very highly. Great for couples retreat.
5 out of 5
by A verified traveller

Winter getaway

Posted 09/01/2016 on Hotels
Very Friendly staff, great stay.
3 out of 5
by A verified traveller

Quiet location

Posted 06/01/2016
Great location away from downtown Gatlinburg congestion. Didn't realize it was a time-share rental when we booked. Concierge tried repeatedly throughout our three-night stay to persuade us to attend 90-minute sales presentation, even though we made it clear at the outset we had no interest in purchasing a unit.
Comment from Hotel Management
12/04/2016 by Bent Creek Golf Village, Hotel Management
Thank you for your feedback. As a vacation ownership property, solicitation of a presentation is part of the check in process here and while many of our guests are interested to find out more about our products, guests are not required to attend this presentation, unless staying on a promotional trip. Guest should need only decline the first time not to receive and further offers. In fact, we encourage any guest who feels inconvenienced to contact our reception team immediately. We hope, however, that you had an otherwise pleasant stay and we would be thrilled to have you stay with us again as our valued guest!
5 out of 5
by Anna

Great Place

Posted 04/01/2016 on Hotels
Great place to stay. However, about 20 minutes outside of Gatlinburg.
5 out of 5
by A verified traveller from Jeffersonville, IN

Cozy and away from the hustle and bustle!

Posted 30/12/2015
Very nice resort. All the amenities a family could want. Staff was very helpful and friendly. Room was very clean and looked to be updated in the last few years.