Reception

Reviews of Hilton Vacation Club Bent Creek Golf Village Gatlinburg

3 out of 5

Reviews

9.2

Wonderful

Rating 10 - Excellent. 615 out of 945 reviews" "
Rating 8 - Good. 260 out of 945 reviews" "
Rating 6 - Okay. 45 out of 945 reviews" "
Rating 4 - Poor. 10 out of 945 reviews" "
Rating 2 - Terrible. 15 out of 945 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Lindsay

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was kind and polite, room was clean, area was quiet and beautiful. I know there was at least one other family in a room across from us, but I didn’t hear anyone while in the room. It has more of a residential feel than a hotel feel. The bed was very comfortable and my daughter said the pull out sofa was pretty comfortable. If anything to suggest fixing: door lock at our room did have a slight issue with sticking and it could use some updating.
Stayed 2 nights in Mar 2024
Response from Bent Creek Team on 22 Mar 2024
Thank you for choosing to stay with us. It is a pleasure to know our team has made your stay a memorable one. We look forward to welcoming you back at our resort in the future.

8/10 Good

Brian

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Nice and quiet
Stayed 3 nights in Feb 2024
Response from Bent Creek Team on 13 Feb 2024
Thank you for your feedback. We look forward to return visits.

10/10 Excellent

Brittanee

Stayed 1 night in Feb 2024
Response from Bent Creek Team on 22 Mar 2024
Thank you for staying with us. We appreciate your feedback! We hope to host you again soon.

2/10 Terrible

Imelda

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Bent Creek Team on 25 Jan 2024
Thank you for taking the time to share your feedback. We are sorry to hear that your time with us did not go as expected. Plese contact the resort direct so we may discuss your issue and find resolution.

10/10 Excellent

Robert

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay! The staff was friendly and helpful, the site was very pretty, and the indoor pool/hot tub were a big hit with my kids (and us adults too!) Would definitely stay here again
Stayed 2 nights in Jan 2024
Response from Bent Creek Team on 10 Jan 2024
The best compliment we may receive is guest who would like to return. Thank you for your compliments of our team. We are so delighted your stay was great!

10/10 Excellent

Douglas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Bent Creek Team on 10 Jan 2024
Thank you for your feedback. It is our pleasure to host you and we hope you will return again soon.

10/10 Excellent

Yaleni carolina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Bent Creek Team on 31 Jan 2024
Thank you for your feedback. We are delighted you enjoyed your time with us. We hope to host you again soon.

10/10 Excellent

scott, madisonville

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Bent Creek Team on 23 Dec 2023
We appreciate your kindness and hope to host you for future visits.

8/10 Good

Sandra

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Bent Creek Team on 13 Dec 2023
Thank you for your feedback. We hope to host you again soon.

10/10 Excellent

Malory

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Bent Creek Team on 12 Dec 2023
We appreciate your kindness and hope to host you for future visits.

10/10 Excellent

joAnn

Stayed 2 nights in Nov 2023
Response from Bent Creek Team on 21 Dec 2023
Thank you for your feedback. It is our pleasure to host you. We hope you will return again.

10/10 Excellent

Cindu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place, exceptional!! I will keep going back over and over
Stayed 2 nights in Nov 2023
Response from Bent Creek Team on 24 Nov 2023
Thank you for staying with us and sharing your feedback. The biggest compliment we may receive is a guest who wants to return! The pleasure is truly ours! We look forward to your future visits.

8/10 Good

Laura

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice because it has a full kitchen, washer and dryer right in the unit. It also had a nice porch off of the bedroom. They do try to get people to attend a meeting to talk about a time share. We did not attend.
Stayed 7 nights in Nov 2023
Response from Bent Creek Team on 13 Nov 2023
We appreciate your feedback and so glad that you enjoyed the Resort and Amenities. Hope to host you again in the future

10/10 Excellent

Matthew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Quiet, beautiful views. Far enough away from all the business that you have peace when you arrive.
Stayed 3 nights in Nov 2023
Response from Bent Creek Team on 13 Nov 2023
Thank you for taking the time to share your great experience! Come again soon, please!

8/10 Good

Thomas, Destin

Liked: Cleanliness, staff & service, property conditions & facilities
Nice area, and big room with kitchen
Stayed 1 night in Oct 2023
Response from Bent Creek Team on 31 Oct 2023
We appreciate your feedback and hope to see you for future visits.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Bent Creek Team on 23 Oct 2023
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Jennifer

Liked: Cleanliness, property conditions & facilities, room comfort
Disappointed
Our room was fine but Hilton vacations talked is into a"90" minute talk which lasted over 2 hours and were promised Hilton points. Well we finally had to just leave because we had traveled a long way to attend a football game we didn't want to miss and never received out points!!
Stayed 3 nights in Oct 2023
Response from Bent Creek Team on 21 Oct 2023
Thank you for taking the time to share comments. We regret to hear the service you received failed to meet your expectations. We will pass your concerns on to our Marketing and Sales team and someone will be reaching out to you. We hope to host you again for future stays.

8/10 Good

Farida

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Bent Creek Team on 20 Oct 2023
Thank you for staying with us and sharing your feedback. We hope host you for future stays.

10/10 Excellent

Mary

Stayed 3 nights in Oct 2023
Response from Bent Creek Team on 9 Nov 2023
We appreciate you choosing Hilton Grand Vacation Bent Creek Golf Village. We are delighted you enjoyed your time with us. Please visit again soon.

10/10 Excellent

Abhilash

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the stay. We had two rooms. There were options to cook relax enjoy. The bedroom was cozy and away from the sitting area. Balcony was there as well. Property was large. Nearby from Gatlinburg downtown. Easy access to many facilities and Smoky Mountains.
Stayed 4 nights in Oct 2023
Response from Bent Creek Team on 16 Oct 2023
Thank you for taking the time to share your great experience! We're glad to hear you thoroughly enjoyed our accommodations and amenities. Come again soon, please!

10/10 Excellent

Patti

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great place to stay
A beautiful property, friendly staff, clean, out and away from the traffic in Gatlinburg, yet close enough to it for family gatherings at restaurants, made our stay at Bent Creek pleasant beyond our expectations.
Stayed 9 nights in Sep 2023
Response from Bent Creek Team on 10 Oct 2023
Thank you for staying with us and sharing your great feedback. We are so glad our team made a difference in your travels . We look forward to hosting you again.

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful cabin with wonderful views.
Stayed 1 night in Sep 2023
Response from Bent Creek Team on 10 Oct 2023
Thank you for your feedback. It is our pleasure to have the opportunity to serve you. We hope you will return for future stays soon.

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
As always our stay is was amazing. This was our last vacation for the year but we will definitely be back around March
Stayed 3 nights in Sep 2023
Response from Bent Creek Team on 3 Oct 2023
The biggest compliment we may receive is you returning for another stay! The pleasure is truly ours! We look forward to seeing you in March.

10/10 Excellent

Warren

Liked: Cleanliness, staff & service, property conditions & facilities
Spacious and privacy
Stayed 1 night in Sep 2023
Response from Bent Creek Team on 1 Oct 2023
Thank you so much for your compliments. We hope to see you again soon

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our fall familiy visit
Liked to stay within green right beside the golf course. Property was nice and clean, well maintained, very quite. Improvment i see to add complete utensils/set in kitchen. Would suugest to upgrade the dishwasher . Very noisy. Overall it was all good and would love to stay again.
Stayed 3 nights in Sep 2023
Response from Bent Creek Team on 30 Sept 2023
We are so delighted you enjoyed your time here with us. Thank you for your suggestions. Hope to host you for future visits

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place!
Our stay was very welcoming by the staff and we loved our room. Will definitely come back again.
Stayed 1 night in Sep 2023
Response from Bent Creek Team on 28 Sept 2023
Thank you for letting us know you had a great stay with us. We hope you will come back and visit us again soon!

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was great!
Enjoyed our stay—beautiful location. Can’t wait to return for a longer visit. Exceptional customer service.
Stayed 2 nights in Sep 2023
Response from Bent Creek Team on 27 Sept 2023
Thank you for taking the time to share your great experience! We're glad to hear you thoroughly enjoyed our resort. Come again soon, please!

10/10 Excellent

Kimberly, Summerville

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleased with staff and room.
Stayed 1 night in Sep 2023
Response from Bent Creek Team on 24 Sept 2023
We appreciate your kindness and hope to host you for future visits!

10/10 Excellent

Christian

Stayed 1 night in Sep 2023
Response from Bent Creek Team on 24 Sept 2023
We are delighted your time with us. Thank you for your great survey!

8/10 Good

Carla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice employees
Great employees, super friendly and nice. Good location outside of all of the crazy traffic. Nice pool. Decent golf course. Nice grounds. Units have everything you need and are very clean. Second time we have stayed here and will not hesitate to return
Stayed 1 night in Aug 2023
Response from Bent Creek Team on 3 Sept 2023
We appreciate your kindness and we are so glad that you enjoyed the Resort and amenities. We look forward to hosting you for future visits.

10/10 Excellent

Carla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place with great employees
Very nice place to stay. Employees are very nice and friendly. Unit very clean and well appointed. Has a lot of supplies and equipment that other condos I have stayed in don’t have. Nice pool area and grounds. Short distance to attractions and grocery stores.
Stayed 4 nights in Aug 2023
Response from Bent Creek Team on 2 Sept 2023
We're delighted we could help you have a wonderful stay with all the amenities you need. Thank you for sharing your experience with us, and we hope to welcome you back again soon!

8/10 Good

Antonio

Travelled with family
Liked: Amenities
Beautiful scenery.
Stayed 3 nights in Aug 2023
Response from Bent Creek Team on 18 Aug 2023
Thank you for your feedback. We hope you will visit us again soon.

10/10 Excellent

Jason

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved it!!
This place is immaculate and such an enjoyable to stay! Zero complaints. The staff was friendly and very efficient. Super clean and updated. Lots of fun for the kiddos!
Stayed 2 nights in Aug 2023
Response from Bent Creek Team on 14 Aug 2023
Thank you for taking the time to tell us about your vacation! We hope to welcome you and your family back soon for your next memorable vacation.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2023
Response from Bent Creek Team on 14 Aug 2023
Thank you for your feedback. It is our pleasure to have the opportunity to serve you. We hope you will return soon.

10/10 Excellent

EM

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a great location. Nestled in the great smoky mountains on a golf course is this little village. 10 minutes from town of Gatlinburg and an easy ride to all the stores. The staff was wonderful and the condos were great.
Stayed 3 nights in Jun 2023
Response from Bent Creek Team on 29 July 2023
We're delighted we could help you have a wonderful stay with all the amenities you need. Thank you for sharing your experience with us, and we hope to welcome you back again soon!

8/10 Good

Mary

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
After paying over $11 a day for Resort fees, we still had to pay to play air hockey.
Stayed 1 night in Jul 2023
Response from Bent Creek Team on 21 July 2023
Thank you for your feedback. Please accept our apologies for the inconvenience. We hope this will not deter you from future stays.

8/10 Good

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Appreciated the new mattress on sofa bed. Comfortable bed in master bedroom. Enjoyed the porch although would ask to have porch off living area instead of bedroom next time . Very small Kitchen area but at least there was a kitchen. I was worried when I cooked because staff said the unit smoke Detector was extremely sensitive and I had to run the microwave fan on high (they said) to minimize any detection of heat. Overall food stay
Stayed 2 nights in Jul 2023
Response from Bent Creek Team on 18 July 2023
Thank you for letting us know you enjoyed your time with us. We hope you will come back and visit us again soon!

10/10 Excellent

Vicki

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2023
Response from Bent Creek Team on 27 June 2023
Thank you so much for your feedback. It is our pleasure to host you. We hope you will return for future visits.

10/10 Excellent

Donald

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Bent Creek has nice rooms with a great view. It is located out of the busy town of Gatlinburg, but is still a short drive from attractions, shopping, and restaurants.
Stayed 3 nights in Jun 2023
Response from Bent Creek Team on 26 June 2023
Thank you for your feedback. We are delighted you enjoyed your time with us. We look forward to hosting you again.

10/10 Excellent

Anthony

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great golf course with available tee times. Check in took a while but not really a problem. Good pool for kids.
Stayed 1 night in Jun 2023
Response from Bent Creek Team on 20 June 2023
Thank you for your feedback. We are so delighted to know you enjoyed your time with us. We hope you will return soon.

10/10 Excellent

sharon

Stayed 2 nights in May 2023
Response from Bent Creek Team on 22 May 2023
We are so delighted you enjoyed your time with us. Thank you for your review. We look forward to hosting again.

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Golf Villa
Nice accommodations for a reasonable price.
Stayed 2 nights in May 2023
Response from Bent Creek Team on 16 May 2023
Thank you for your feedback. We are so thrilled you enjoyed your accommodations. We look forward to hosting you again.

8/10 Good

Travis

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Alone time
The only issue my Wife and I had was the pillows on the bed, way to firm could of been softer. Both our necks are stiff. The stay over all was great quiet and friendly.
Stayed 2 nights in May 2023
Response from Bent Creek Team on 13 May 2023
Our apologies for any inconvenience during your time with us. We appreciate your kindness and hope to see you again soon

10/10 Excellent

Dave

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome
The staff made you feel right at home
Stayed 3 nights in May 2023
Response from Bent Creek Team on 10 May 2023
Thank you so much for your feedback, we will share it with our Team Members. We look forward to welcoming you back again soon.

10/10 Excellent

Leslie

Stayed 3 nights in Apr 2023
Response from Bent Creek Team on 19 May 2023
Thank you for staying with us and sharing your feedback. We hope host you for future stays.

10/10 Excellent

Kenneth

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was nice and in good condition
Stayed 3 nights in Apr 2023
Response from Bent Creek Team on 28 Apr 2023
We appreciate your kindness and hope to see you again in the future

10/10 Excellent

Palomita

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a nice place with spacious rooms! The balconies were very nice! The room is stocked w/ everything you can think of :) definitely booking here for my next trip around!
Response from Bent Creek Team on 24 Apr 2023
The biggest compliment we can receive is a guest who wants to return! The pleasure is truly ours! We look forward to your future visits.

10/10 Excellent

Tiffany

Stayed 2 nights in Apr 2023
Response from Bent Creek Team on 11 May 2023
Thank you for staying with us and sharing your feedback. We hope to host you for future stays.

10/10 Excellent

Anitha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very nice. I enjoyed having a full kitchen with all of the pots pans dishes and baking sheets provided. Kids enjoyed the pool and hot tub. Wish we could have stayed longer!
Stayed 5 nights in Apr 2023
Response from Bent Creek Team on 11 Apr 2023
Thank you for letting us know you had a great stay with us. We strive to provide our guests with memorable experiences. We hope you will come back and visit us again soon!

10/10 Excellent

Antonio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
tremendous place for vacation, clean with good facilities
Stayed 5 nights in Apr 2023
Response from Bent Creek Team on 7 Apr 2023
Thank you for your feedback. It is our pleasure to have the opportunity to serve you.