Dear Ms.Disha ,Greetings From Sierra palms Resort !We are really so sorry for the inconvenience happened during your stay. We have take a note and will definitely work on it and take necessary action. Your feedback surprised us that everyday we see each other but you never mention to me that you are facing some challenges , I would have get it done immediately. We wish to see you on your next visit so will definitely fulfil your expectation. Thanks & Regards ,Team Sierra Palms Resort .

Dear Ms.Vivienne , Thanks for your Wonderful Review , We are happy to welcome you Again and again . Thanks & Regards ,Team Sierra Palms

Thanks Mariama , We are happy to welcome you back.

Dear Aron , Thank you for your visit to Sierra palms Resort!!!We received your unsatisfactory Review for your recent Visit , We would like to know more about issues you faced at Sierra palms so we will try our best to work on it and future guest will not have the same problem again. We always try our best to provide excellent service to our guest and make them feel comfortable and secure in our premises , our team is always there to assist our guest and sometime it’s very Difficult to make the operation with less available resource in Sierra Leone. We are really sorry for the Inconvenience happed during your stay but we would like to request you please advice if it’s there something we can do for you and also, if possible, please change your review so it will motivate our team more to provide best service for the future Guest and also, we wish to see you back to stay with us. Thanks & Regards , Team Sierra palms

Dear Vivienne , Greetings from Sierra Palms Resort !!!Thanks a lot for your review and we are happy to welcome you again and again. Thanks & regards ,Team Sierra Palms

Dear Ian , Greetings from Sierra Palms Resort ! Thanks a lot for your review and we are happy to welcome you again and again. Thanks & regards ,Team Sierra Palms

Dear Marc,Greetings from Sierra Palms Resort !!!Thanks a lot for your review we are more than happy to welcome you again and again.

Dear Abdulai , Greetings from Sierra Palms Resort !!!Thanks a lot for your Review we are more than happy to welcome you again and again. Thanks & regards ,Team sierra Palms Resort

Dear Mr. Ahmed, Greetings from Sierra Palms Resort, Freetown……..!!!!! On behalf of the Management Team, I sincerely extend my great appreciation for the feedback and highly admire your advocacy in regards to the welfare of our stakeholders - our valued guests like you and of course my colleagues, which is only but right. We aim to deliver exceptional customer service and I am disappointed to read that your your expectations were not met. Please rest assured that your feedback has been communicated to the concerned team to make sure the this situation will never happen again. Providing the highest level of service is our number one priority not only to our guests but to our associates as well. I have escalated your feedback to the appropriate hotel leaders for we take matters and feedback such as this very seriously. Once again, thank you for your valued feedback. Warm Regards Ahmed JAwad

Dear Guest, Greetings from Sierra Palms Resort, Freetown……..!!!!! On behalf of the Management Team, I sincerely extend my great appreciation for the feedback and highly admire your advocacy in regards to the welfare of our stakeholders - our valued guests like you and of course my colleagues, which is only but right. We aim to deliver exceptional customer service and I am disappointed to read that your your expectations were not met. Please rest assured that your feedback has been communicated to the concerned team to make sure the this situation will never happen again. Providing the highest level of service is our number one priority not only to our guests but to our associates as well. I have escalated your feedback to the appropriate hotel leaders for we take matters and feedback such as this very seriously. Once again, thank you for your valued feedback. Warm Regards Ahmed JAwad

Dear Ms. Elizabeth, Greetings from Sierra Palms Resort, Freetown……..!!!!!! At the outset, I would like to thank you for giving us the opportunity of hosting you during your visit to Freetown. We would also like to thank you for the review on your recent stay with us. We are delighted to know that several aspects of the hotel, Rooms, Facilities, and Staff have left you with a favorable impression and that you enjoyed your stay with us. Your feedback has been shared with the entire team at the hotel who were happy to receive the same. Your positive feedback is a great source of motivation for us as we strive to achieve even higher standards of service. We look forward to welcoming you back to Sierra Palms Resort on your next visit and your positive recommendations of our Hotel to near and dear. With every sincere wish, Ahmed Jawad l General Manager

Dear Guest, Greetings from Sierra Palms Resort, Freetown……..!!!!!! At the outset, I would like to thank you for giving us the opportunity of hosting you during your visit to Freetown. We would also like to thank you for the review on your recent stay with us. We are delighted to know that several aspects of the hotel, Rooms, Facilities, and Staff have left you with a favorable impression and that you enjoyed your stay with us. Your feedback has been shared with the entire team at the hotel who were happy to receive the same. Your positive feedback is a great source of motivation for us as we strive to achieve even higher standards of service. We look forward to welcoming you back to Sierra Palms Resort on your next visit and your positive recommendations of our Hotel to near and dear. With every sincere wish, Ahmed Jawad l General Manager

Dear Guest, Thank you for choosing to stay at the Sierra Palms Resort, Freetown Sierra Leone. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, I have escalated your feedback to the appropriate hotel team leaders to ensure the necessary guidelines are in place to prevent the issue you shared from occurring in the future. Once again, thank you for taking the time to share your feedback . We appreciate you choosing to stay with us during these unusual times.

Dear Ms. Christine, Greetings from Sierra Palms Resort, Freetown……..!!!!!! At the outset, I would like to thank you for giving us the opportunity of hosting you during your visit to Freetown. We would also like to thank you for the review on your recent stay with us. We are delighted to know that several aspects of the hotel, Rooms, Facilities, and Staff have left you with a favorable impression and that you enjoyed your stay with us. Your feedback has been shared with the entire team at the hotel who were happy to receive the same. Your positive feedback is a great source of motivation for us as we strive to achieve even higher standards of service. We look forward to welcoming you back to Sierra Palms Resort on your next visit and your positive recommendations of our Hotel to near and dear. With every sincere wish, Ahmed Jawad General Manager

Dear Ms. Christine, Greetings from Sierra Palms Resort, Freetown……..!!!!!! At the outset, I would like to thank you for giving us the opportunity of hosting you during your visit to Freetown. We would also like to thank you for the review on your recent stay with us. We are delighted to know that several aspects of the hotel, Rooms, Facilities, and Staff have left you with a favorable impression and that you enjoyed your stay with us. Your feedback has been shared with the entire team at the hotel who were happy to receive the same. Your positive feedback is a great source of motivation for us as we strive to achieve even higher standards of service. We look forward to welcoming you back to Sierra Palms Resort on your next visit and your positive recommendations of our Hotel to near and dear. With every sincere wish, Ahmed Jawad General Manager

Dear Ms. Tanya, Greetings from Sierra Palms Resort, Freetown……..!!!!!! At the outset, I would like to thank you for giving us the opportunity of hosting you during your visit to Freetown. We would also like to thank you for the review on your recent stay with us. We are delighted to know that several aspects of the hotel, Rooms, Facilities, and Staff have left you with a favorable impression and that you enjoyed your stay with us. Your feedback has been shared with the entire team at the hotel who were happy to receive the same. Your positive feedback is a great source of motivation for us as we strive to achieve even higher standards of service. We look forward to welcoming you back to Sierra Palms Resort on your next visit and your positive recommendations of our Hotel to near and dear. With every sincere wish, Ahmed Jawad General Manager

Dear Guest, Greetings from Sierra Palms Resort, Freetown……..!!!!!! At the outset, I would like to thank you for giving us the opportunity of hosting you during your visit to Freetown. We would also like to thank you for the review on your recent stay with us. We are delighted to know that several aspects of the hotel, Rooms, Facilities, and Staff have left you with a favorable impression and that you enjoyed your stay with us. Your feedback has been shared with the entire team at the hotel who were happy to receive the same. Your positive feedback is a great source of motivation for us as we strive to achieve even higher standards of service. We look forward to welcoming you back to Sierra Palms Resort on your next visit and your positive recommendations of our Hotel to near and dear. With every sincere wish, Ahmed Jawad General Manager

Dear Guest, Greetings from Sierra Palms Resort, Freetown……..!!!!!! At the outset, I would like to thank you for giving us the opportunity of hosting you during your visit to Freetown. We would also like to thank you for the review on your recent stay with us. We are delighted to know that several aspects of the hotel, Rooms, Facilities, and Staff have left you with a favorable impression and that you enjoyed your stay with us. Your feedback has been shared with the entire team at the hotel who were happy to receive the same. Your positive feedback is a great source of motivation for us as we strive to achieve even higher standards of service. We look forward to welcoming you back to Sierra Palms Resort on your next visit and your positive recommendations of our Hotel to near and dear. With every sincere wish, Ahmed Jawad General Manager

Dear Guest, Greetings from Sierra Palms Resort, Freetown……..!!!!!! At the outset, I would like to thank you for giving us the opportunity of hosting you during your visit to Freetown. We would also like to thank you for the review on your recent stay with us. We are delighted to know that several aspects of the hotel, Rooms, Facilities, and Staff have left you with a favorable impression and that you enjoyed your stay with us. Your feedback has been shared with the entire team at the hotel who were happy to receive the same. Your positive feedback is a great source of motivation for us as we strive to achieve even higher standards of service. We look forward to welcoming you back to Sierra Palms Resort on your next visit and your positive recommendations of our Hotel to near and dear. With every sincere wish, Syed Ahmed Jawad General Manager

Dear Guest, Greetings from Sierra Palms Resort, Freetown……..!!!!!! At the outset, I would like to thank you for giving us the opportunity of hosting you during your visit to Freetown. We would also like to thank you for the review on your recent stay with us. We are delighted to know that several aspects of the hotel, Rooms, Facilities, and Staff have left you with a favorable impression and that you enjoyed your stay with us. Your feedback has been shared with the entire team at the hotel who were happy to receive the same. Your positive feedback is a great source of motivation for us as we strive to achieve even higher standards of service. We look forward to welcoming you back to Sierra Palms Resort on your next visit and your positive recommendations of our Hotel to near and dear. With every sincere wish, Syed Ahmed Jawad General Manager

Dear Guest, Greetings from Sierra Palms Resort, Freetown……..!!!!!! At the outset, I would like to thank you for giving us the opportunity of hosting you during your visit to Freetown. We would also like to thank you for the review on your recent stay with us. We are delighted to know that several aspects of the hotel, Rooms, Facilities, and Staff have left you with a favorable impression and that you enjoyed your stay with us. Your feedback has been shared with the entire team at the hotel who were happy to receive the same. Your positive feedback is a great source of motivation for us as we strive to achieve even higher standards of service. We look forward to welcoming you back to Sierra Palms Resort on your next visit and your positive recommendations of our Hotel to near and dear. With every sincere wish, Syed Ahmed Jawad General Manager

Dear Guest, Greetings from Sierra Palms Resort, Freetown……..!!!!!! At the outset, I would like to thank you for giving us the opportunity of hosting you during your visit to Freetown. We would also like to thank you for the review on your recent stay with us. We are delighted to know that several aspects of the hotel, Rooms, Facilities, and Staff have left you with a favorable impression and that you enjoyed your stay with us. Your feedback has been shared with the entire team at the hotel who were happy to receive the same. Your positive feedback is a great source of motivation for us as we strive to achieve even higher standards of service. We look forward to welcoming you back to Sierra Palms Resort on your next visit and your positive recommendations of our Hotel to near and dear. With every sincere wish, Syed Ahmed Jawad General Manager

Dear Guest, Greetings from Sierra Palms Resort, Freetown……..!!!!!! At the outset, I would like to thank you for giving us the opportunity of hosting you during your visit to Freetown. We would also like to thank you for the review on your recent stay with us. We are delighted to know that several aspects of the hotel, Rooms, Facilities, and Staff have left you with a favorable impression and that you enjoyed your stay with us. Your feedback has been shared with the entire team at the hotel who were happy to receive the same. Your positive feedback is a great source of motivation for us as we strive to achieve even higher standards of service. We look forward to welcoming you back to Sierra Palms Resort on your next visit and your positive recommendations of our Hotel to near and dear. With every sincere wish, Syed Ahmed JAwad Manager

Dear Guest, Greetings from Sierra Palms Resort, Freetown……..!!!!!! At the outset, I would like to thank you for giving us the opportunity of hosting you during your visit to Freetown. We would also like to thank you for the review on your recent stay with us. We are delighted to know that several aspects of the hotel, Rooms, Facilities, and Staff have left you with a favorable impression and that you enjoyed your stay with us. Your feedback has been shared with the entire team at the hotel who were happy to receive the same. Your positive feedback is a great source of motivation for us as we strive to achieve even higher standards of service. We look forward to welcoming you back to Sierra Palms Resort on your next visit and your positive recommendations of our Hotel to near and dear. With every sincere wish, Syed Ahmed JAwad Manager

Dear Guest, Greetings from Sierra Palms Resort, Freetown……..!!!!!! At the outset, I would like to thank you for giving us the opportunity of hosting you during your visit to Freetown. We would also like to thank you for the review on your recent stay with us. We are delighted to know that several aspects of the hotel, Rooms, Facilities, and Staff have left you with a favorable impression and that you enjoyed your stay with us. we would like to inform you that we have opened newly open air swimming pool and we are in progress to open 2nd restaurant on the beach itself. Your feedback has been shared with the entire team at the hotel who were happy to receive the same. Your positive feedback is a great source of motivation for us as we strive to achieve even higher standards of service. We look forward to welcoming you back to Sierra Palms Resort on your next visit and your positive recommendations of our Hotel to near and dear. With every sincere wish, Syed Ahmed JAwad Manager

Dear Mrs Angeline Musu, We were honored to serve you during the holiday season, We shall keep improving our service and facilities to keep you satisfied. Hope to see you soon... Best Regards Shareif

Dear Robert , Thanks for your visit , We promise you to keep it up. The swiming pool will be ready soon , We shall celebrate the new year eve in its surrounding . Hoping to see you soon in Freetown ... Best regards Shareif

Dear Sir , We are sorry to know that you did not have a great stay , we would like to know your suggestions to improve . Best regards S. Hashim

Dear Mr. Akiwande , It is our honor to have you stayed in our hotel. We hope to see you in the near future . Best regards Shareif

Dear Judith , Thank you for your comments and we are doing our best to improve our services .

Dear Rougiyatou, Thank you for the compliments that our staff was professional, we do our best to build new generation with professional attitude, I have personally questioned our professional staff about your complain, they said that you complained about the seat cover so they upgraded your room to sea view free of charge, the next day when they replaced the seat cover with a brand new one, you preferred to stay in the sea view deluxe room, but you booked the economic basic room and there was price for the upgrade you refused to pay, also you have a guest sleeping with you in the room and you were arguing that you booked for two although Expedia booking was clear you paid for single occupancy, as for the red sands, now we are at the final stage in the construction of the swimming pool so next time the view will be swimming pool plus the green moutain of Freetown city. Our professional staff also told me that when you were checking out you did not have cash or credit card, so they find a solution for the payment and let you leave the hotel to catch the boat to the airport. By the way your brother was happy during his stay and was surprised with your attitude. Best Regards Shareif A Hashim GM at Sierra Palms Resort

Dear Mr. Radoslav , Thanks for your staying in our hotel and your warm supportive words , we promise you to continue the hard job in Africa , After your next stay we hope we can score 10 out of 10 . Best regards Shareif Hashim GM at Sierra Palms Resort

Dear Sir , Thanks for your full grade , We shall keep solving our guest problems , and increasing the variety of the breakfast buffet . Best regards Shareif A. Hashim GM at Sierra Palms Resort

Dear Sir ,We are sorry to know about that , actions have been taken and during your next visit you will verify that all issues have been solved . best regards Shareif A. Hashim GM at Sierra Palms Resort

Thank you for your kind words , we hope to always meet your expectation . Best regards Sierra Palms

Thanks John , You are always welcome , we hope to always meet your expectation. Best regards Sierra Palms