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Mercure Kingfisher Bay Resort Fraser Island

Photo gallery for Mercure Kingfisher Bay Resort Fraser Island

Featured image
On the beach, white sand, sun-loungers, beach volleyball
On the beach, white sand, sun-loungers, beach volleyball
On the beach, white sand, sun-loungers, beach volleyball
3 outdoor pools, pool umbrellas, pool loungers

Overview of Mercure Kingfisher Bay Resort Fraser Island

Mercure Kingfisher Bay Resort Fraser Island

4 out of 5

3.9/5 Good

Guests rated this property 4.1/5 for cleanliness.

Popular amenities

  • Pool
  • Parking included
  • Air conditioning
  • Spa
  • Restaurant
  • Breakfast available

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitiser provided
  • Social distancing
Fraser Island, Kingfisher Bay, Fraser Island, QLD, 4655

Explore the area

  • Popular LocationGreat Sandy Strait7 min walk
  • Popular LocationLake McKenzie5 min drive
  • Popular LocationCentral Station5 min drive
  • AirportHervey Bay, QLD (HVB)64 min drive

Choose dates to view prices

About this area

Kingfisher Bay

Located in Fraser Island, Mercure Kingfisher Bay Resort Fraser Island is in a national park and on the beach. Fraser Island Great Walk Trailhead and River Heads Ferry Dock are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Pir'ri Reserve and Duggan Conservation Park. Spend some time exploring the area's activities, including whale watching.

What's nearby

  • Great Sandy Strait - 7 min walk
  • Lake Wabby - 3 min drive
  • Lake McKenzie - 5 min drive
  • Central Station - 5 min drive
  • Lake Birrabeen - 82 min drive

Getting around

  • Hervey Bay, QLD (HVB) - 64 min drive

Restaurants

  • Sand bar - 4 min walk
  • Sunset Bar - 5 min walk
  • Cool Dingo Bar - 10 min walk

About this property

Mercure Kingfisher Bay Resort Fraser Island

Upscale hotel on the beach, with 3 outdoor swimming pools
Spend the day playing on the beach then return to dine at one of Mercure Kingfisher Bay Resort Fraser Island's 3 restaurants. All 152 rooms provide conveniences such as fridges and coffee makers, plus balconies and LCD TVs with cable channels. WiFi, room service and hairdryers are among the other amenities available to guests.
Mercure Kingfisher Bay Resort Fraser Island offers 152 forms of air-conditioned accommodation with coffee/tea makers and a hairdryer. Rooms open to balconies. LCD televisions come with cable channels. Bathrooms include a combined bath/shower unit.

In-room wireless Internet access is available for a surcharge. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

3 outdoor swimming pools are on site along with an outdoor tennis court.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can pamper themselves by indulging in the on-site spa services. Services include facials and manicures and pedicures.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Social distancing

Contactless check-out
Cashless transactions are available for all charges at the property
Social distancing measures in place

Safety measures

Temperature checks given to staff
Temperature checks available for guests
Hand sanitiser provided
Enhanced food service safety measures are in place
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: WiFi (AUD 15.00 for 2 hours)
  • Available in some public areas: WiFi (AUD 15.00 per 24-hour period)

Parking and public transport

  • Free self-parking on site
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request
  • Ferry terminal shuttle (surcharge)

Food and drink

  • Full breakfast available for a fee daily 6:30 AM–10 AM: AUD 25 per person
  • 3 restaurants
  • 1 beach bar and 1 bar
  • Room service available

Things to do

  • 3 outdoor pools
  • Beach volleyball
  • Billiards/pool table
  • Canoeing
  • Ecotours
  • Fishing
  • Outdoor tennis court
  • Playground
  • Segway hire/tours
  • Shopping
  • Spa services
  • Tennis

Family friendly

  • 3 outdoor pools
  • Babysitting/childcare (surcharge)
  • Cots/infant beds (surcharge)
  • Corner/local shop
  • Laundry facilities
  • Playground
  • Fridge
  • Supervised childcare/activities (surcharge)

Conveniences

  • ATM/banking services
  • Front-desk safe
  • Gift shop/newsstand
  • Corner/local shop
  • No lifts

Guest services

  • Daily housekeeping
  • Dry-cleaning service
  • Front desk (limited hours)
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Porter
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • English

Business services

  • Business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beachfront location
  • Garden
  • Picnic area
  • Pool sunloungers
  • Pool umbrellas
  • Terrace

Spa

  • Facials
  • Manicures and pedicures
  • Massages

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • In-room accessibility (select rooms)
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Cots/infant beds (surcharge)

Bathroom

  • Hairdryer
  • Shower/bathtub combination

Entertainment

  • TV channels
  • LCD TV

Food and drink

  • Coffee/tea maker
  • Fridge

Outdoor space

  • Balcony

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone

Similar properties

See similar properties

Policies

Check-in

Check-in from 2 PM - 3:00 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 10 AM

Special check-in instructions

The front desk is open daily from 7:00 AM - 7:00 PM
If you are planning to arrive after 7:00 AM please contact the property in advance using the information on the booking confirmation
Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
Guests will be booked on the 3:30 PM ferry from River Heads on their arrival date (surcharge apply, payable on check-in). Alternative departure times from River Heads are 9 AM, 12:30 PM, and 6:45 PM. Guests preferring one of these times can arrive at River Heads reception 40 minutes prior to departure. 4WD vehicle ferry transfers surcharges vary, and pre-booking is required.
Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Renovations and closures

Due to COVID-19, this property’s food and beverage options may be limited.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Kids stay free! Children stay free when using existing bedding
Rollaway/extra beds are not available.
Cots (infant beds) are available for AUD 25.0 per stay

Payment types

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for full breakfast: AUD 25 per person (approximately)
  • Fee for in-room wireless Internet: AUD 15.00 (for 2 hours, rates may vary)
  • Fee for wireless Internet in public areas: AUD 15.00 per 24-hour period (rates may vary)
  • Airport shuttle fee: AUD 23.00 per person (roundtrip)
  • Airport shuttle fee per child: AUD 23.00 (roundtrip), (from 4 to 14 years old)
  • Crib (infant bed) fee: AUD 25.0 per stay
  • Credit card charges are subject to a surcharge of 2 per cent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Guests must transfer via boat to the property; guests must contact the property at least 72 hours before travel, using the contact information on the confirmation received after booking
This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

National rating

This property has been awarded a star rating from the Australian star ratings agency, Star Ratings Australia.

Property is also known as

Mercure Kingfisher Bay
Mercure Kingfisher Bay Resort
Mercure Kingfisher Bay Resort Fraser Island
Mercure Kingfisher Bay Fraser Island
Mercure Kingfisher Fraser
Mercure Kingfisher Bay Resort Fraser Island Hotel
Mercure Kingfisher Bay Resort Fraser Island Fraser Island
Mercure Kingfisher Bay Resort Fraser Island Hotel Fraser Island

Frequently asked questions

Overall score and ratings

3.9

Good

Rating 5 - Excellent. 63 out of 191 reviews
5 - Excellent 33%
Rating 4 - Good. 73 out of 191 reviews
4 - Good 38%
Rating 3 - Okay. 34 out of 191 reviews
3 - Okay 18%
Rating 2 - Poor. 15 out of 191 reviews
2 - Poor 8%
Rating 1 - Terrible. 6 out of 191 reviews
1 - Terrible 3%

4.1/5

Cleanliness

3.9/5

Staff & service

3.8/5

Amenities

3.8/5

Property conditions & facilities

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well-designed and appointed property on a beautiful island. Lots of things to do and scenery to enjoy.
Stayed 2 nights in Jun 2021

3/5 Okay

Disliked: Staff & service, amenities, property conditions & facilities
Stayed 7 nights in May 2021

3/5 Okay

Liked: Cleanliness, staff & service, amenities
Nice room, but there is no microwave or anything to prepare basic meal
Stayed 4 nights in Apr 2021

3/5 Okay

Stayed 3 nights in Apr 2021

2/5 Poor

Travelled with family
Liked: Staff & service
Charged me extra 200$ for now reason even when I said them that bill is incorrect. Guy on reception promise me that they won’t, but he lied.
Stayed 2 nights in Mar 2021