Wallum Resort Hotel Spa Room

Reviews of Kingfisher Bay Resort

4 out of 5
Kingfisher Bay Resort
Kingfisher Bay, K'gari (Fraser Island), QLD

Reviews

8.4

Very good

Rating 10 - Excellent. 269 out of 672 reviews" "
Rating 8 - Good. 280 out of 672 reviews" "
Rating 6 - Okay. 88 out of 672 reviews" "
Rating 4 - Poor. 28 out of 672 reviews" "
Rating 2 - Terrible. 7 out of 672 reviews" "

8.2/10

Cleanliness

7.8/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Richard

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful resort. Great jumping off point to see magnificent K’Gari.
Stayed 2 nights in Apr 2024
Response from Kane Bassett, Resort General Manager. on 15 Apr 2024
Dear Richard, Thank you for your kind words! We're delighted to hear that you found our resort beautiful. We hope to welcome you back for another memorable visit in the future! Kind regards, Kane Bassett, Resort General Manager.

10/10 Excellent

minhua

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Remoteness
Stayed 5 nights in Mar 2024
Response from Kane Bassett, Resort General Manager. on 8 Apr 2024
Dear Minhua, Thank you for your review. On behalf of all of us, thank you for choosing to stay with us and we hope to welcome you again soon. Kind regards, Kane Bassett, Resort General Manager.

10/10 Excellent

Sylvie, Anjou

Liked: Cleanliness, staff & service, property conditions & facilities
there is only 1 dryer working on site all the other ones are broken. They should be fixed as I lost time waiting for my turn to dry my clothes.
Stayed 3 nights in Feb 2024
Response from Kane Bassett, Resort General Manager. on 20 Feb 2024
Dear Sylvie, thank you for your feedback. On behalf of all of us, thank you for choosing to stay with us and we hope to welcome you again soon. Kind regards, Kane Bassett, Resort General Manager.

10/10 Excellent

Sharon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This island is beautiful! So Much pristine rainforest. Take the full day Beauty island tour for an amazing experience and stop into Peter Meyers art shop to see his incredible photography!
Stayed 3 nights in Feb 2024
Response from Kane Bassett, Resort General Manager. on 12 Feb 2024
Dear Sharon, Thank you for your wonderful review! We're delighted to hear that you enjoyed exploring the beauty of our island and experiencing the pristine rainforest. We appreciate your recommendation and hope to welcome you back soon for more exploration and discovery! Kind regards, Kane Bassett, Resort General Manager.

8/10 Good

Gerard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The menus are very limited, when busy waiting times for your food once ordered can be from 15 minutes to 1 hour 30 minutes.
Stayed 8 nights in Jan 2024
Response from Kane Bassett, Resort General Manager. on 7 Feb 2024
Dear Gerard, thank you for sharing your feedback with us as your input is invaluable. On behalf of all of us, thank you for choosing to stay with us and we hope to welcome you again soon. Kind regards, Kane Bassett, Resort General Manager.

10/10 Excellent

Maki

Stayed 3 nights in Jan 2024
Response from Kane Bassett, Resort General Manager. on 22 Mar 2024
Dear Peter, thank you for your fantastic review! On behalf of all of us, thank you for choosing to stay with us and we hope to welcome you again soon. Kind regards, Kane Bassett, Resort General Manager.

8/10 Good

Kev

Stayed 4 nights in Jan 2024
Response from Kane Bassett, Resort General Manager. on 22 Jan 2024
Dear Kev, thank you for taking the time to post a review. On behalf of all of us, thank you for choosing to stay with us and we hope to welcome you again soon. Kind regards, Kane Bassett, Resort General Manager.

6/10 Okay

Phi, Annerley

Travelled with family
Liked: Cleanliness, staff & service, amenities
Its a great resort overall if you plan on staying on the western side and not exploring.
Response from Kane Bassett, Resort General Manager on 22 Jan 2024
Dear Phi, thank you for taking the time to post a review. On behalf of all of us, thank you for choosing to stay with us and we hope to welcome you again soon. Kind regards, Kane Bassett, Resort General Manager.

10/10 Excellent

Patrick

Stayed 5 nights in Dec 2023
Response from Kane Bassett, Resort General Manager. on 22 Jan 2024
Dear Patrick, Thank you for taking the time to post a review. On behalf of all of us, thank you for choosing to stay with us and we hope to welcome you again soon. Kind regards, Kane Bassett, Resort General Manager.

8/10 Good

ruby, GLENDORA

Stayed 3 nights in Dec 2023
Response from Kane Bassett, Resort General Manager. on 3 Jan 2024
Thank you for taking the time to post a review. we hope to welcome you again soon. Kind regards, Kane Bassett, Resort General Manager.

6/10 Okay

Pedro

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Mediocre restaurants and uncomfortable beds
We were extremely excited for this trip, but unfortunately the resort is just mediocre. We stayed in the villa #614 (privately owned and administered by the resort) and, while we'll thought out, we had to contend with some of the worst mattresses we had ever experienced in our lives (think a 15yo mid-level Ikea mattress). The couch was also in a terrible state, so we may have been unlucky there. The it comes the restaurants, and we tried all three. Dune (the more expensive one) was pretty adequate, but the other two were not. Mediocre breakfast, domino's-like pizza, and it ended up taking up some time to find a few good dishes (Onion rings, Korean chicken, nachos and fish and chips at Sand and Wood). Finally, the pools were permanently cloudy with people behaving like animals without any interference from resort personnel. It is easy to say that it is not really worth the price.
Stayed 5 nights in Dec 2023
Response from Kane Bassett, Resort General Manager. on 29 Dec 2023
Dear Pedro, Thank you for taking the time to share your feedback with us. I genuinely apologize for any shortcomings in your experience that did not align with your expectations. I regret not having the chance to address and improve your concerns during your visit. I greatly appreciate your input, as it serves as a valuable guide for identifying and improving areas that may require attention. Your feedback has been transmitted to our management team for thorough review and consideration. On behalf of all of us, thank you for choosing to stay with us and we hope to welcome you again soon. Kind regards, Kane Bassett, Resort General Manager.

8/10 Good

Kera

Stayed 4 nights in Dec 2023
Response from Kane Bassett, Resort General Manager. on 22 Dec 2023
Dear Kera, Thank you for taking the time to post a review. On behalf of all of us, thank you for choosing to stay with us and we hope to welcome you again soon. Kind regards, Kane Bassett, Resort General Manager.

10/10 Excellent

Patricia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from Kirstey on 12 Dec 2023
Thank you for the 5-star review! We hope to welcome you again soon.

8/10 Good

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Resort General Manager on 15 Nov 2023
Hi Aaron, thank you for taking the time to rate our resort following your stay. I appreciate this rating; it sounds like you had an enjoyable stay. On behalf of all of us, we hope to welcome you again in the future. Kind regards, Kane Bassett, Resort General Manager.

10/10 Excellent

Lorraine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
K’gari means paradise and is aptly named.
This was a wonderful place to stay. It’s set in native bushland, with lots of boardwalks and formed tracks through the property. We enjoyed sitting on the veranda watching birds and lizards, swimming in the lovely pools and watching the sunsets. There are also a number of excursions to explore the island from the property, and a small shop with plenty of supplies. Highly recommended!
Stayed 7 nights in Oct 2023
Response from Resort General Manager on 13 Oct 2023
Dear Lorraine, thank you for taking the time to post a review and for rating our property so high. It is delighted to hear about your recent stay with us and how much you enjoyed our location and the wildlife. We appreciate your recommendation and will proudly share your feedback with the team. On behalf of all of us, we hope to welcome you again soon. Kind regards, Kane Bassett, Resort General Manager.

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We have been going to Fraser for many years & were lucky enough to spend many of our visits there when it was privately owned. Since it has changed hands we’ve been quite disappointed with how they’ve changed it. The number of staff & level of service has diminished quite dramatically & the food selections are disappointing, there is only so many burgers ect one can eat, the buffet dinner that used to be in what was the Maheno restaurant was much better & I think the people of Hervey Bay would miss the once a week seafood extravaganza. It really is a shame when big companies ruin things that have been so successful in private hands, I don’t understand why they would change things that work?
Stayed 3 nights in Sep 2023
Response from Resort General Manager. on 10 Oct 2023
Dear Michael, Thank you for your honest review. We are sorry to hear that you were disappointed with the changes made to the resort. We understand that you have been a loyal customer for many years and that you enjoyed the previous service and food options. We appreciate your feedback and I will raise your comments with my team. We want to assure you that we are still committed to providing a high-quality and memorable experience for our guests. We have made some changes to our resort to adapt to the changing needs and preferences of our customers. We have also introduced some new features and activities that we hope you will enjoy, such as our full day Beauty spots tour, the Island Day spa and sea explorer cruises. We hope that you will give us another chance to serve you better in the future. We value your business and your satisfaction. On behalf of all of us, thank you for choosing Kingfisher Bay Resort and we hope to welcome you again soon. Kind regards, Kane Bassett, Resort General Manager.

6/10 Okay

Dimas

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Gorgeous piece of paradise is Frazer island. The hotel at this moment is not a resort. The lack of staff makes it really difficult for guests to have a resort experience. Boat tours are all cancelled (Although the website says sold out) because there are no workers, Spa is closed cause there are no workers. Restaurants closed because there are no workers or the hotel doesn't wanna pay Sundays or bak holidays rates. Either way the experience is the same for guests, poor. Frazer Island makes it up in behalf of the hotel......
Stayed 5 nights in Sep 2023
Response from Resort General Manager. on 5 Oct 2023
Dear Dimas, thank you for taking the time to provide feedback from your recent stay. We are so sorry to hear that your recent visit did not impress. We appreciate you bringing these issues to our attention. Unfortunately, the weather had not been favourable during your stay for our cruises to take place. Also, the spa is only open on selected days. On behalf of all of us, we are pleased you were able to see K'gari and we hope to welcome you back soon. Kind regards, Kane Bassett, Resort General Manager.

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Resort General Manager on 2 Oct 2023
Dear Sarah, thank you for taking the time to rate us and with 5 stars. I am pleased to know that you enjoyed your recent stay with us. On behalf of all of us, thank you for choosing Kingfisher Bay Resort and we hope to welcome you again soon. Kind regards, Kane Bassett, Resort General Manager.

6/10 Okay

Anneliese

Travelled with family
Disliked: Property conditions & facilities
Needs a remodel
Stayed 4 nights in Sep 2023
Response from Resort General Manager on 15 Sept 2023
Dear Anneliese, thank you for taking the time to post a review. I am sorry to hear that your recent stay failed to impress. We are passionate about guest service and experiences and have been re-investing significantly into the property. we have recently completed many exciting projects including the renovation of the Sand Bar and our Wongari Den and we look forward to completing many more planned stages of upgrades to the resort. On behalf of all of us, thank you for staying with us and we hope to welcome you again in the future. Kind regards, Kane Bassett, Resort General Manager.

8/10 Good

Steven

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Relaxing atmosphere however the room mattress could of done with replacing. Very uncomfortable. Ceiling fans would of been nice instead of air-conditioning. I had to clean the filters out.
Stayed 8 nights in Sep 2023
Response from Resort General Manager on 13 Sept 2023
Dear Steven, thank you for taking the time to leave a review. I am pleased to read that you enjoyed our relaxing atmosphere. I am sorry to hear of the discomfort from the mattress and I appreciate your constructive feedback regarding ceiling fans. I will raise your feedback with my team. On behalf of all of us, thank you for choosing Kingfisher Bay Resort and we hope to welcome you again soon. Kind regards, Kane Bassett, Resort General Manager.

8/10 Good

Terrence

Stayed 4 nights in Aug 2023
Response from Resort General Manager on 21 Sept 2023
Dear Terrence, thank you for taking the time to rate us following your recent experience. It sounds like you enjoyed your time with us. On behalf of all of us, thank you for choosing Kingfisher Bay Resort and we hope to welcome you again soon. Kind regards, Kane Bassett, Resort General Manager.

8/10 Good

Louise Margaret

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Loved the uniqueness of the island, how beautiful it was. Was probably a little to quiet, we stayed 5 days and it became boring.
Stayed 5 nights in Aug 2023
Response from General Manager on 7 Aug 2023
Dear Louise Margaret, thank you for taking the time to post a review. I am pleased to read that you loved how unique this island paradise is. I am sorry to hear that you found the stay to be a little too quiet. We are always looking for ways to enhance our guests stay and I will take this feedback onboard. On behalf of all of us, we hope to welcome you again soon. Kind regards, Kane Bassett, Resort General Manager.

6/10 Okay

Linda

Disliked: Staff & service
We were locked out of our room as door needed fitting and we were late for a wedding. Also the bar staff were very slow. But everything else was lovely
Stayed 1 night in Aug 2023
Response from General Manager on 7 Aug 2023
Dear Linda, thank you for taking the time to post a review. I am sorry to hear about this experience. I appreciate you sharing this feedback and will have this addressed with the team. It is great to note that everything else with your time at the resort was lovely. On behalf of all of us, we hope to welcome you again in the future. Kind regards, Kane Bassett, Resort General Manager.

10/10 Excellent

Leeanne

Liked: Cleanliness, staff & service
Stayed 3 nights in Jul 2023
Response from General Manager on 24 July 2023
Dear Leeanne, thank you for taking the time to rate us 5 stars following your recent stay at Kingfisher Bay Resort. I am pleased you enjoyed your time with us and on behalf of all of us, we hope to welcome you again soon. Kind regards, David Hay, Resort General Manager.

6/10 Okay

Shelley

Travelled with family
Liked: Cleanliness, staff & service
Liked the property, it was in pretty good condition. We realize there are extra costs being on an island, but we found the prices of the food and drinks to be a little high. The room was in pretty good condition the shower floor was missing the seals, and the toilets for some reason difficult to get to flush, exhaust fans didn't seem to work well,beds and pillows were comfortable. Staff were friendly. Overall a good escape.
Stayed 1 night in Jul 2023
Response from Resort General Manager on 18 July 2023
Dear Shelley, thank you for taking the time to provide feedback from your recent stay. I am glad to hear that you liked the property and enjoyed the comfortable beds and pillows. I am sorry for any inconvenience caused in some areas of the room. We appreciate you bringing these issues to our attention, and we will work on fixing them as soon as possible. I appreciate you comments about the prices of the food and drinks, but would like to assure you that we our pricing is in line with Australian island resort operation standards. On behalf of all of us, we are pleased you had a good escape and we hope to welcome you back soon. Kind regards, David Hay, Resort General Manager.

8/10 Good

yun

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023
Response from Resort General Manager on 12 July 2023
Dear Yun, thank you for taking the time to rate us. We hope you left with lasting memories and on behalf of all of us, we hope to welcome you again in the future. Kind regards, David Hay, Resort General Manager.

10/10 Excellent

Owen

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
If you have the patience to understand that your remote and all that entails it’s absolutely world class.
Stayed 4 nights in Jul 2023
Response from Resort General Manager on 12 July 2023
Dear Owen, thank you kindly for the 5-star review. I am pleased you enjoyed your time with us. On behalf of all of us, we hope to welcome you again soon. Kind regards, David Hay, Resort General Manager.

4/10 Poor

Susan and Tony

Travelled with partner
Dangerous shower in our room
Stayed 3 nights in Jun 2023
Response from Resort General Manager on 30 June 2023
Dear Susan and Tony, thank you for taking the time to leave a review. I am sorry to hear that were disappointed in your room. Most of the bathrooms have a shower over bath, however guests are welcome to request a walk-in shower should they require this. We have some very exciting renovations planned for the hotel bathrooms in the near future and hope we may welcome you back and turn this impression around. I do hope you otherwise enjoyed your time on K'gari. Kind regards, David Hay, Resort General Manager.

10/10 Excellent

Svetlana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in a 2 bedroom villa which was clean and quite spacious. A really nice bush settting for the resort. The resort was great overall and the optional activities such as the sunset cruise and night walk were fantastic.
Stayed 5 nights in Apr 2023
Response from General Manager on 1 May 2023
Dear Svetlana, thank you for taking the time to post a review and rate us so highly. I am so pleased to read that you enjoyed your time at the resort and found the villa to be clean and spacious. I will ensure your kind feedback is shared with the team. On behalf of all of us, we hope to welcome you again to Kingfisher Bay Resort. Kind regards, David Hay, Resort General Manager.

10/10 Excellent

Goh Ah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cooloola villa 718. Fully air-conditioned. Well equipped kitchen. New bathroom. Recently replaced living room sofa set and dining room set. Beds very comfortable. Close walking distance to the main building for restaurants and pools. Far enough for it to be quiet. Cocktails at Sunset bar is decently priced. Restaurant menus a bit uninspiring for the price. Shop on island wasn't as expensive as I'd initially thought. If self catering, bring your groceries over from the mainland. Bags of ice can be bought at the island store. Could do with a new vacuum cleaner.
Stayed 3 nights in Apr 2023

10/10 Excellent

Shane

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort is excellent. Great pools, dining options and service.
Stayed 7 nights in Apr 2023
Response from Resort General Manager on 20 Apr 2023
Dear Shane, thank you so much for taking the time to post a review and with 5 stars! I am pleased you were impressed with the resort and have shared your kind feedback with the team. On behalf of all of us, thank you for choosing Kingfisher Bay Resort and we hope to welcome you again soon. Kind regards, David Hay, Resort General Manager.

10/10 Excellent

Carol

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location for a big family adventure
Stayed 4 nights in Apr 2023
Response from General Manager on 13 Apr 2023
Dear Carol, thank you for taking the time to post a 5 star review. I am delighted to read that you enjoyed a family getaway with us. On behalf of all of us, we hope to welcome you again soon. Kind regards, David Hay, Resort General Manager.

10/10 Excellent

Graeme and Laura

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed in a 2 bed villa, it was clean, comfortable and very spacious. It exceeded our expectations. Food at restaurants were terrific. Beauty Spots tour definitely worth it
Stayed 5 nights in Mar 2023

10/10 Excellent

Julie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Paradise
Brilliant stay at this hotel which blends into the jungle. Great beaches , excellent tours of island
Stayed 2 nights in Feb 2023
Response from Resort General Manager on 8 Mar 2023
Dear Julie, thank you for taking the time to leave a review and for rating 10 out of 10. This is greatly appreciated, and we are delighted that we impressed. Kingfisher Bay Resort was consciously designed and built to integrate with its unique natural environment, and it is wonderful to feel how it blends in with the surrounds. On behalf of all of we hope to welcome you again soon. Kind regards, David Hay, Resort General Manager.

10/10 Excellent

Natalie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From mainland check in to departure, this resort had friendly and helpful staff from around the world. It’s carefully landscaped gardens and lagoons bring an abundance of wildlife. At night time the orchestra of frogs is beautiful to listen to. The lagoon style pool is fabulous. There are three eateries with different moods to cater to all tastes. The highlight was the beauty spot day tour to Lake Mackenzie, Eli Creek and the Pyramids. A well equipped day spa and general store make this is a relaxing break. It’s beautiful,
Stayed 4 nights in Jan 2023

8/10 Good

Sylvia L

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pampered 4WDing home base
Always a great base for 4WDing fun on Fraser Is. - somewhere for pampering after bouncing around the tracks for the dsy
Stayed 4 nights in Jan 2023
Response from Resort General Manager on 18 Jan 2023
Dear Sylvia, thank you for taking the time to leave a review. We are pleased to offer a comfortable and welcoming environment for our valued guests after exploring the island. I am proud that we offer a day spa for pampering amongst many other resort facilities. On behalf of all of us, we hope to welcome you again soon. Kind regards, David Hay, Resort General Manager.

4/10 Poor

Thai Ping

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Run down and environmentally unfriendly juggernaut
Run down, large hotel with no quiet adults-only areas, children everywhere, all pools open until 10pm, so no peace even at dinner. Noisy walkways near rooms, outdated bathrooms and premises in general. Hotel charges for water (in single-use, environmentally unfriendly plastic bottles), espresso, breakfast, parking, transfers etc. The guided trip trough the island was great, but very expensive and on an old environmentally unsound diesel bus. This hotel needs updating & needs to become environmentally friendly, not just talk about it. Also, thought needs to be given to couples and single travellers so that they can have sone peaceful spaces on the estate. The restaurants need to provide better, wholesome food, right now it’s mainly greasy fast food.
Stayed 3 nights in Jan 2023
Response from Resort General Manager on 10 Jan 2023
Dear Thai Ping,Thank you for posting to another review platform.We would like to take this opportunity to again say we are sorry to read that we failed to meet your expectations.We are committed to continuous improvement and wish to assure you again that your feedback has been shared with senior management to address accordingly.Guests leaving unhappy is certainly never our intention and we regret that we were not able to turn this impression around.On behalf of all of us, we wish you all the very best in your future travels.

8/10 Good

Reza

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The reception staff were very nice and always there. Nice and relaxing environment. Enjoyed the pool and the tennis courts. Dining options were not too much with only two restaurants and similar menu.
Response from Resort General Manager on 29 Dec 2022
Dear Reza, thank you for taking the time to leave a review. It is pleasing to read that you enjoyed your time with us, and I appreciate your kind words for the team and our environment. I am sorry to learn of your disappointment. I note your feedback for review, we are working hard to re-open our third restaurant and hope to share this with guests soon. Kind regards, David Hay, Resort General Manager.

8/10 Good

yi

Liked: Cleanliness, staff & service
Response from Kane Bassett, Resort General Manager. on 22 Dec 2023
Dear Yi, Thank you for taking the time to post a review. On behalf of all of us, thank you for choosing to stay with us and we hope to welcome you again soon. Kind regards, Kane Bassett, Resort General Manager.

10/10 Excellent

Lara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

8/10 Good

HAI MIN

Liked: Staff & service
Stayed 3 nights in Nov 2022
Response from Resort General Manager on 7 Dec 2022
Dear Hai Min, thank you for taking the time to rate us. We hope you had a memorable time with us. On behalf of all of us, we hope to welcome you again soon. Kind regards, David Hay, Resort General Manager.

10/10 Excellent

Brett

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a very relaxing stay
Response from Resort General Manager on 14 Nov 2022
Dear Brett, thank you for taking the time to leave a review. I am pleased you had had a relaxing stay with us. On behalf of all of us, we hope to welcome you again soon. Kind regards, David Hay, Resort General Manager.

10/10 Excellent

Ruth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Oct 2022

6/10 Okay

Jason

Travelled with family and small children
Liked: Cleanliness
..
Stayed 3 nights in Oct 2022

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2022
Response from Resort General Manager on 4 Oct 2022
Dear Lisa, thank you kindly for rating us with 5 stars. I am pleased to receive this rating and on behalf of all of us, we hope to welcome you again soon. Kind regards, David Hay, Resort General Manager.

8/10 Good

Jessica

Travelled with family
Our apartment was very dusty and needed a good vacuum & clean, all the spare bedding had stains and smelt really gross. People were smoking around the pool. Not many staff around, big wait for drinks etc.
Stayed 4 nights in Sep 2022
Response from Resort General Manager on 27 Sept 2022
Dear Jessica, thank you for taking the time to leave a review. Please accept my apologies for the shortfalls in your experience. Your feedback is concerning to us and I assure you that we will be reviewing the condition of the villa and bedding you've described. Designated smoking areas are located around the resort and we will continue to ensure guests are using the appropriate locations. Like many other operations we are currently experiencing a shortage of team members and are working very hard to on-board more staff. On behalf of all of us, we hope to welcome you again soon. Kind regards, David Hay, Resort General Manager.

10/10 Excellent

Rodney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2022

6/10 Okay

Brent

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
A bit of false advertising, regarding the dining and bar options. One restaurant and one bar were closed the entire time. The main restaurant was “completely booked up for dinner”, leaving the only option for dinner as a burger and chip joint.
Stayed 2 nights in Aug 2022
Response from Resort General Manager on 14 Aug 2022
Dear Brent, thank you for taking the time to leave a review. I am sorry to hear of your disappointment. I do wish to note that our website does state that one of our restaurants, and it's bar is closed at this time. We also can confirm that a confirmation letter was sent to you prior to arrival advising that pre-bookings for activities and restaurant reservations is essential. On behalf of all of us, we wish you all the best in your future travels. Kind regards, David Hay, Resort General Manager.

10/10 Excellent

Derek

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay at Kingfisher! The whole area is amazing and all the staff was very friendly and helpful. We also liked the walks that were available from the resort. Possible improvements include: 1. The extractor fan in the bathroom with spa was not strong enough to prevent excessive condensation in the bathroom. 2. Signs on some of the walking trails need updating and the map needs to better reflect the actual pathway. Distance measurements on these signs would also be helpful, especially on the Lake McKenzie walk.
Stayed 5 nights in Jul 2022
Response from Resort General Manager on 25 July 2022
Dear Derek, thank you so much for the 5 star review. I am pleased to hear that you enjoyed the various walks from the resort and it is great to hear that you found the team to be friendly and helpful; I look forward to sharing this with the team. I note your suggestions for improvement and can assure you that this will be looked into to address accordingly. On behalf of all of us, we hope to welcome you again soon. Kind regards, David Hay, Resort General Manager.

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Kingfisher resort staff where super helpful, polite and happy.. our only problem was that there was a jackhammer going constantly in a unit near us over the long weekend... apparently an owner doing his own renovation ...im sure the 7 am start on Saturday is within the noise by council but maybe not in such a tight confine on a busy holiday weekend.. peace and tranquility only achieved by leaving the unit early and returning after 5...
Stayed 4 nights in Apr 2022
Response from Resort General Manager on 5 May 2022
Dear Andrew, thank you so much for your 5 star review. I am pleased to learn that you found our staff to be helpful, polite and happy. I am sorry to hear of the disruptions you encountered. This feedback has been shared with our Villa Coordinator who will address accordingly. On behalf of all of us, we hope to welcome you again soon. Kind regards, David Hay, Resort General Manager.