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Reviews of Ingenia Holidays Hervey Bay

3 out of 5
Ingenia Holidays Hervey Bay
105 Truro Street, Torquay, QLD

Reviews

8.6

Excellent

Rating 10 - Excellent. 204 out of 404 reviews" "
Rating 8 - Good. 140 out of 404 reviews" "
Rating 6 - Okay. 37 out of 404 reviews" "
Rating 4 - Poor. 18 out of 404 reviews" "
Rating 2 - Terrible. 5 out of 404 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Simon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice people convenient for kgari trip and beaches
Stayed 3 nights in Mar 2024
Response from Ingenia on 14 Mar 2024
Hi Simon,Thank you for providing your feedback after your recent stay at Hervey Bay.We are happy to hear that you enjoyed your stay with us.Warm Regards,Ingenia Holidays Team

10/10 Excellent

Dale

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Belair was fantastic
Stayed 1 night in Mar 2024
Response from Ingenia on 6 Mar 2024
Hi Dale,Thank you for providing your feedback after your recent stay at Hervey Bay.We are happy to hear that you enjoyed your stay with us.Warm Regards,Ingenia Holidays Team

8/10 Good

Will

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice stay here in the retro caravan. Everything was excellent except wifi was spotty as it is located in the back corner of property. Would highly recommend
Stayed 2 nights in Feb 2024
Response from Ingenia on 6 Mar 2024
Hi Will,Thank you for providing your feedback after your recent stay at Hervey Bay.We are delighted to hear that you enjoyed your stay with us.Warm Regards,Ingenia Holidays Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very accomodating. We got in late but they were able to set up a late check in for us. The cabin was clean and comfortable. It had everything we needed.
Stayed 1 night in Dec 2023
Response from Lauren on 20 Dec 2023
Hi Anonymous,Thank you for providing your feedback after your recent stay at Hervey Bay.We are happy to hear that you enjoyed your stay with us.Warm Regards,Ingenia Holidays Team

8/10 Good

Ashley

Liked: Staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Lauren on 12 Dec 2023
Hi Ashley,Thank you for providing your feedback after your recent stay at Hervey Bay.We are happy to hear that you enjoyed your stay with us.Warm Regards,Ingenia Holidays Team

8/10 Good

Jenny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were great, place was clean and had what you needed. Though not really a really convenient place if you don’t have a car, bus stop is out the front though. The only thing was the games room needs more work, pool play area including jumping pillow is great for kids. Overall thumbs up and we would definitely come back. :)
Stayed 5 nights in Nov 2023
Response from Lauren on 30 Nov 2023
Hi Jenny,Thank you for providing your feedback after your recent stay at Hervey Bay.We are happy to hear that you enjoyed your stay with us.Warm Regards,Ingenia Holidays Team

10/10 Excellent

Johann

Stayed 3 nights in Nov 2023
Response from Lauren on 13 Dec 2023
Hi Johann,Thank you for providing your feedback after your recent stay at Hervey Bay.We are happy to hear that you enjoyed your stay with us.Warm Regards,Ingenia Holidays Team

10/10 Excellent

Eric

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy walk to the beach.
I pre-checked in on my drive to the location so all I needed was the key and I was in. I walked down to the beach which was only 200 easy walking metres away. The cabin had plenty of room and was well appointed.
Stayed 1 night in Nov 2023
Response from Lauren on 20 Nov 2023
Hi Eric,Thank you for taking the time to provide us with your feedback after your recent stay at Hervey Bay.We are happy to hear that you enjoyed your stay with us.Warm Regards,Ingenia Holidays Team

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Burger Van on site over the weekend. Comfy bed,equipment kitchen and secure facility
Stayed 4 nights in Oct 2023
Response from Lauren on 30 Oct 2023
Hi Anne,Thank you for taking the time to provide us with your feedback after your recent stay at Hervey Bay.We are happy to hear that you enjoyed your stay with us.Warm Regards,Ingenia Holidays Team

10/10 Excellent

Sergio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Lauren on 26 Oct 2023
Hi Sergio,Thank you for taking the time to provide us with your feedback after your recent stay at Hervey Bay.We are happy to hear that you enjoyed your stay with us.Warm Regards,Ingenia Holidays Team

8/10 Good

Lester

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s cosy and convenient
Stayed 2 nights in Oct 2023
Response from Lauren on 24 Oct 2023
Hi Lester,Thank you for taking the time to provide us with your feedback after your recent stay at Hervey Bay.We are happy to hear that you enjoyed your stay with us.Warm Regards,Ingenia Holidays Team

8/10 Good

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, good location. Wifi wouldn't connect and the fridge/freezer smelled really strongly of vinegar for some reason. Did the job!
Stayed 2 nights in Oct 2023
Response from Lauren on 16 Oct 2023
Hi David,Thank you for taking the time to provide us with your feedback after your recent stay at Hervey Bay.We are happy to hear that you enjoyed your stay with us.Warm Regards,Ingenia Holidays Team

6/10 Okay

NORMAN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What we didn't like was the lack of tv reception as we stayed during the women's world cup
Stayed 4 nights in Aug 2023
Response from Lauren on 28 Aug 2023
Hi Norman,Thank you for taking the time to provide us with your feedback after your stay at Hervey Bay.We are sorry to hear that we missed the mark on a few things during your stay with us. Warm Regards,Ingenia Holidays Team

10/10 Excellent

Lynise

Liked: Cleanliness, staff & service, property conditions & facilities
Great facilities & premises, comfortable beds
Stayed 2 nights in Aug 2023
Response from lauren on 28 Aug 2023
Hi Lynise,Thank you for taking the time to provide us with your feedback after your stay at Hervey Bay.We are happy to hear that you enjoyed your stay with us.Warm Regards,Ingenia Holidays Team

10/10 Excellent

Rebecca

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only criticism we have is the next door neighbours were a bit rowdy with closing the sliding screen and glass doors and the toaster was dirty. Other than that it was a lovely stay and I would highly recommend this holiday park to anyone. We will stay here again.
Stayed 3 nights in Aug 2023
Response from Lauren on 28 Aug 2023
Hi Rebecca,Thank you for taking the time to provide us with your feedback after your stay at Hervey Bay.We are happy to hear that you enjoyed your stay with us.Warm Regards,Ingenia Holidays Team

8/10 Good

Garth

Travelled with family
Liked: Cleanliness, staff & service, amenities
Some of the kitchen equipment was not the best eg tea towels
Stayed 4 nights in Jul 2023
Response from lauren on 28 Aug 2023
Hi Garth,Thank you for taking the time to provide us with your feedback after your stay at Hervey Bay.We are happy to hear that you enjoyed your stay with us.Warm Regards,Ingenia Holidays Team

6/10 Okay

Christine

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
Room 158 - heavy cobwebs n spiders behind front curtains, dust fluff under furnishings table and chairs unsteady in need of major repairs. Very small studio unit especially for disabled people. I though with the beautiful retirement villages in the area the holiday parks would be of similar quality but alas not, shame we will not return. Grumpy's food van - excellent food hot n well cooked thank you!
Stayed 2 nights in Jul 2023
Response from Lauren on 28 Aug 2023
Hi Christine,Thank you for taking the time to provide us with your feedback after your stay at Hervey Bay.We are sorry to hear that we missed the mark on a few things during your stay with us. Warm Regards,Ingenia Holidays Team

10/10 Excellent

Lisa

Liked: Staff & service, property conditions & facilities
Our room and the facilities were clean, tidy and comfortable. Would definitely return to stay again.
Stayed 2 nights in Jul 2023
Response from Lauren on 12 July 2023
Hi Lisa,Thank you for taking the time to provide us with your feedback after your recent stay at Hervey Bay.We are happy to hear that you enjoyed your stay with us.Warm Regards,Ingenia Holidays Team

10/10 Excellent

Pauline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Accommodating
Wonderful staff.
Stayed 5 nights in Jul 2023
Response from Lauren on 12 July 2023
Hi Pauline,Thank you for taking the time to provide us with your feedback after your recent stay at Hervey Bay.We are happy to hear that you enjoyed your stay with us.Warm Regards,Ingenia Holidays Team

8/10 Good

Lyn

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent staff
Stayed 4 nights in Jun 2023
Response from Lauren on 6 July 2023
Hi Lyn,Thank you for taking the time to provide us with your feedback after your recent stay at Hervey Bay.We are happy to hear that you enjoyed your stay with us.Warm Regards,Ingenia Holidays Team

8/10 Good

Tony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Slight stuff up with after hours PIN code, but one phone call sorted it out. Otherwise great locality and room. Only overnight but would be great for a longer stay
Stayed 1 night in Jun 2023
Response from Lauren on 30 June 2023
Hi Tony,Thank you for taking the time to provide us with your feedback after your recent stay at Hervey Bay.We are happy to hear that you enjoyed your stay with us.Warm Regards,Ingenia Holidays Team

10/10 Excellent

Caroline

Liked: Cleanliness, staff & service, property conditions & facilities
It was just what we needed
Stayed 1 night in Jun 2023
Response from Lauren on 13 June 2023
Hi Caroline,Thank you for taking the time to provide us with your feedback after your recent stay at Hervey Bay.We are happy to hear that you enjoyed your stay with us.Warm Regards,Ingenia Holidays Team

8/10 Good

Lesley

Liked: Cleanliness, staff & service, property conditions & facilities
Super friendly staff. Great location.
Stayed 1 night in Jun 2023
Response from Lauren on 13 June 2023
Hi Lesley,Thank you for taking the time to provide us with your feedback after your recent stay at Hervey Bay.We are happy to hear that you enjoyed your stay with us.Warm Regards,Ingenia Holidays Team

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Secure, clean and equipped with everything you need.
Stayed 2 nights in May 2023
Response from Lauren on 31 May 2023
Hi Amanda,Thank you for taking the time to provide us with your feedback after your recent stay at Hervey Bay.We are happy to hear that you enjoyed your stay with us.Warm Regards,Ingenia Holidays Team

10/10 Excellent

Oscar

Liked: Staff & service, amenities, property conditions & facilities
Well kept property. Very clean and well equipped for me and my family.
Stayed 3 nights in May 2023
Response from Lauren on 31 May 2023
Hi Oscar,Thank you for taking the time to provide us with your feedback after your recent stay at Hervey Bay.We are happy to hear that you enjoyed your stay with us.Warm Regards,Ingenia Holidays Team

10/10 Excellent

Souraya

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location and accommodation
Stayed 2 nights in May 2023
Response from Lauren on 22 May 2023
Hi Souraya,Thank you for taking the time to provide us with your feedback after your recent stay at Hervey Bay.We are happy to hear that you enjoyed your stay with us.Warm Regards,Ingenia Holidays Team

10/10 Excellent

Phillip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Long road north.
Staff were really helpful and friendly, especially Mark.
Stayed 1 night in May 2023
Response from Lauren on 22 May 2023
Hi Phillip, Thank you for taking the time to provide us with your feedback after your recent stay at Hervey Bay.We are happy to hear that you enjoyed your stay with us.Warm Regards,Ingenia Holidays Team

10/10 Excellent

Alana

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great place to stay with kids. Good-sized, fresh, clean cabin in a quiet location with everything we needed and plenty for the kids to do. Located within walking distance to beach and restaurants. We will be back!
Stayed 3 nights in May 2023
Response from Lauren on 9 May 2023
Hi Alana,Thank you for taking the time to provide us with your feedback after your recent stay at Hervey Bay.We are happy to hear that you enjoyed your stay with us.Warm Regards,Ingenia Holidays Team

8/10 Good

Michelle

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Did not realise ammenties were outside ...but were your own private ones and westher was great so did not end up being a problem. Will definately stay again
Stayed 1 night in May 2023
Response from Lauren on 9 May 2023
Hi Michelle,Thank you for taking the time to provide us with your feedback after your recent stay at Hervey Bay.We are happy to hear that you enjoyed your stay with us.Warm Regards,Ingenia Holidays Team

10/10 Excellent

Diane

Liked: Cleanliness
Air conditioner not working well…needed service-blocked grills outside. Great place for kids. Perfect pool
Stayed 1 night in May 2023
Response from Lauren on 3 May 2023
Hi Diane,Thank you for taking the time to provide us with your feedback after your recent stay at Hervey Bay. We are happy to hear that you enjoyed your stay with us.Warm Regards,Ingenia Holidays Team

10/10 Excellent

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Starting to show age
Stayed 4 nights in Mar 2023
Response from Lauren on 12 Apr 2023
Hi Peter,Thank you for taking the time to provide us with your feedback after your recent stay at Hervey Bay.We are happy to hear that you enjoyed your stay with us.Warm Regards,Ingenia Holidays Team

10/10 Excellent

Antonio

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Close to all amenities
Stayed 3 nights in Feb 2023
Response from Lauren on 21 Feb 2023
Hi Antonio,Thank you for taking the time to provide us with your feedback after your recent stay at Hervey Bay.We are happy to hear that you enjoyed your stay with us.Warm Regards,Ingenia Holidays Team

8/10 Good

Bianca

Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean room, good location two blocks from the beach, friendly staff.
Stayed 1 night in Feb 2023
Response from Lauren on 9 Feb 2023
Hi Bianca,Thank you for taking the time to provide us with your feedback after your recent stay at Hervey Bay.We are happy to hear that you enjoyed your stay with us.Warm Regards,Ingenia Holidays Team

10/10 Excellent

Liam

Stayed 1 night in Jan 2023
Response from Lauren on 3 Feb 2023
Hi Liam,Thank you for taking the time to provide us with your feedback after your recent stay at Hervey Bay.We are thrilled to hear that you enjoyed your stay with us.Warm Regards,Ingenia Holidays Team

4/10 Poor

Leonie

Travelled with family
Disliked: Amenities, property conditions & facilities
Arrived when it was a rainy day the unit had no parking near it and not even an awning so you didn't get wet to unlock the door. We got soaking wet unloading our bags from the car plus all our stuff got wet. We then got into the unit to find the fan on and the air conditioning down on 19 degrees. The floors, table and benches were all wet. The door was wet with fog and condensation from it being so cold inside the unit. We froze as we were soaked to the skin after having to unpack the car in the rain. When we arrived the floor was dirty and sand on it. There was coffee grounds spilt on the kitchen bench. The toilet ran for a while after you used it and every time the people in the next unit used theirs. The shower leaked and dripped all the time and the water sprayed out everywhere when trying to have a shower. There was no shower rails in the bathroom to hang up your towel. We were not supplied with a hand towel or washer. The bed was hard and uncomfortable as it was made up of 2 single bed mattresses pushed together. Was very disappointed with our stay considering the price we paid for it. The only plus side was, it was only 2 blocks from the esplande.
Response from Lauren on 27 Jan 2023
Hi Leonie,Thank you for taking the time to provide us with your feedback after your recent stay at Hervey Bay.We are sorry to hear of your experience, at Ingenia Holidays we strive to create a getaway experience that is enjoyable and comfortable - to hear we fell short of that is disappointing.We have also made our park manager aware of your experience and we will have maintenance investigate the shower and toilet further. Warm Regards,Ingenia Holidays Team

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Lauren on 20 Nov 2023
Hi Matthew,Thank you for taking the time to provide us with your feedback after your recent stay at Hervey Bay.We are happy to hear that you enjoyed your stay with us.Warm Regards,Ingenia Holidays Team

8/10 Good

Kim

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
It was great to see so many people enjoying their family holidays
Response from Lauren on 12 Jan 2023
Hi Kim, Thank you for taking the time to provide us with your feedback after your recent stay at Hervey Bay.We are happy to hear that you enjoyed your stay with us.Happy New Year Warm Regards,Ingenia Holidays

10/10 Excellent

andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
cabins were nice
Stayed 3 nights in Oct 2022
Response from Lauren on 18 Oct 2022
Hi Andrew,Thank you for taking the time to provide us with your feedback after your recent stay at Hervey Bay.We are happy to hear that you enjoyed your stay with us.We look forward to seeing you again in the future.Warm Regards,Lauren

10/10 Excellent

Julienne

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Clean neat and tidy
Stayed 1 night in Oct 2022
Response from Lauren on 10 Oct 2022
Hi Julienne,Thank you for taking the time to provide us with your feedback after your recent stay at Hervey Bay.We are happy to hear that you enjoyed your stay with us.We look forward to seeing you again in the future.Again, thank you for your comments. We hope to see you again soon.Warm Regards,Lauren

8/10 Good

Rosie, Swansea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2022

10/10 Excellent

Marion

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cabin was comfortable and clean. All we needed for our short stay. Didn’t really like going outside to the toilet and bathroom though.
Stayed 2 nights in Sep 2022
Response from Lauren on 23 Sept 2022
Hi Marion,Thank you for taking the time to provide us with your feedback after your recent stay at Hervey Bay.We are happy to hear that you enjoyed your stay with us.We look forward to seeing you again in the future.Warm Regards,Lauren

8/10 Good

Owen

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Aug 2022

10/10 Excellent

Susan and Steven

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family gathering in Hervey Bay
Family gathering. Perfect stay with little people. Comfortable, clean, plenty to do with little people. Friendly, we will be back
Stayed 2 nights in Aug 2022
Response from Lauren on 12 Aug 2022
Hi Susan & Steven, Thank you for taking the time to provide us with your feedback after your recent stay at Hervey Bay. We are happy to hear that you enjoyed your stay with us. We look forward to seeing you again in the future. Warm Regards, Lauren

8/10 Good

Janice

Liked: Staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jul 2022

6/10 Okay

David

Travelled with family
Disliked: Staff & service
Office hours reception - its 2022 people
Stayed 3 nights in Jun 2022
Response from Lauren on 13 July 2022
Hi David, Thank you for taking the time to provide us with your feedback after your recent stay at Hervey Bay. We are sorry to hear that we missed the mark on a few things during your stay with us. We have also taken your feedback on board and have passed it on to our park manager to review. Warm Regards, Lauren

8/10 Good

Katherine

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable for a family!
Stayed 1 night in Jun 2022
Response from Lauren on 24 June 2022
Hi Katherine, Thank you for taking the time to provide us with your feedback after your recent stay at Hervey Bay. We are happy to hear that you enjoyed your stay with us. We look forward to seeing you again in the future. Warm Regards, Lauren

6/10 Okay

Carol

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Wotif needs to explain that the cabins may have private toilets but they are outside the cabins . Not good when you have to step out in the middle of the night down a step and with uneven ground . This was the only disappointing thing
Stayed 3 nights in May 2022
Response from Lauren on 13 June 2022
Hi Carol, Thank you for taking the time to provide us with your feedback after your recent stay at Hervey Bay. We are sorry to hear that we missed the mark on a few things during your stay with us. We have also taken your feedback on board and have passed it on to our park manager. Warm Regards, Lauren

6/10 Okay

Verified traveller

Disliked: Cleanliness
Was adequate for a stop over, could be cleaner
Stayed 1 night in May 2022
Response from Lauren on 13 June 2022
Hi Anonymous, Thank you for taking the time to provide us with your feedback after your recent stay at Hervey Bay. We are happy to hear that you enjoyed your stay with us. We have also taken your feedback on board and have passed it on to our park manager to review. We look forward to seeing you again in the future. Warm Regards, Lauren

6/10 Okay

Ang

Travelled with family and small children
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Likes We liked all the facilities, the shower had great water pressure and was hot! The beds were comfy. The grounds were beautifully maintained and my son enjoyed the parks. My son suffers badly from asthma and he was coughing alot, we found alot of dust on the top of the cupboards and screen doors, signs of mould about. The step into the bathroom is dangerous and requires attention but overall liked our stay and would return again.
Stayed 1 night in May 2022
Response from Lauren on 13 June 2022
Hi Ang, Thank you for taking the time to provide us with your feedback after your recent stay at Hervey Bay. We are sorry to hear that we missed the mark on a few things during your stay with us. We have also taken your feedback on board and have passed it on to our park manager. Warm Regards, Lauren

10/10 Excellent

Danielle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value. Super friendly and helpful staff. Very quiet and safe.
Stayed 2 nights in May 2022
Response from Lauren on 31 May 2022
Hi Danielle, Thank you for taking the time to provide us with your feedback after your recent stay at Hervey Bay. We are happy to hear that you enjoyed your stay with us. We look forward to seeing you again in the future. Warm Regards, Lauren