Outdoor pool, pool loungers

Reviews of Emeraldene Inn & Eco-Lodge

3.5 out of 5
Emeraldene Inn & Eco-Lodge
166 Urraween Road, Urraween, QLD

Reviews

9.2

Wonderful

Rating 10 - Excellent. 144 out of 239 reviews" "
Rating 8 - Good. 80 out of 239 reviews" "
Rating 6 - Okay. 12 out of 239 reviews" "
Rating 4 - Poor. 1 out of 239 reviews" "
Rating 2 - Terrible. 2 out of 239 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

8.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

8/10 Good

Lynda

Travelled with group
Liked: Cleanliness, staff & service, amenities
Enjoyed the nature atmosphere versus cement. Rooms are a generous space with adequate kitchen amenities. Owners are walking the talk in regards to our environment
Stayed 1 night in Feb 2024

8/10 Good

Lynne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet for being on a main road
Stayed 4 nights in Sep 2023

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Our second visit to Emeraldine Inn and it did not disappoint even though there are new owners. Clean, quiet and comfortable accommodation, slightly out of town but just a short drive to shops and the beach.
Stayed 3 nights in Oct 2023

8/10 Good

Colleen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was the cleanest hotel room I think I have ever stayed in. Decor is a little dated, but our family room had everything we needed and was very comfortable. I would be happy to stay there again in the future.
Stayed 1 night in Sep 2023
Response from Matt on 24 Sept 2023
Thanks for that Colleen, glad you enjoyed your stay. Updates to the decor are already underway!

8/10 Good

jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
close central location, too either go north, northern beaches or back down too cbd, and fraser connections. overall pleasant stay... friendly family (staff) to attend to needs.
Stayed 1 night in Sep 2023

6/10 Okay

Gordon

Disliked: Cleanliness, property conditions & facilities
Very difficult in accessing and exiting the property.the whole area requires a major clean up for presentation.
Stayed 1 night in Sep 2023
Response from Dani & Matt on 11 Sept 2023
Hi Gordon, thanks for taking the time to leave us a review.I am not sure what you consider difficult about accessing and exiting our property? We have one driveway in & out of our property that is lined with gardens and lights at night time. Yes, at times Urraween Road can be busy, but you can turn either way out of the driveway to make it easier.Re the property needing a major clean up? I can only assume you mean the leaf litter everywhere? We love that our property has the wow factor with all the trees and gardens around, as do most our guests & visitors, however we can't control mother nature and for the last week, we have had some strong winds making it rain leaves and sticks. Matt was only out there the day before you arrived blowing all of it away, but as soon as he was done there was more to replace it. I guess that's the trade off we're willing to live with.Kind Regards,

8/10 Good

Debbie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the bush setting, so beautiful and clean. Perfect location for my needs on that side of town.
Stayed 1 night in Aug 2023
Response from Dani & Matt on 11 Sept 2023
Hi Debbie,Thank you for taking the time to leave us a review.We're glad you you had a comfortable and pleasant stay.Kind Regards,

10/10 Excellent

Deborah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful and friendly people. Loved the place.
Stayed 1 night in Aug 2023
Response from Dani & Matt on 15 Aug 2023
Thanks Deborah! We're glad you enjoyed your stay.

4/10 Poor

clayton

Stayed 2 nights in Jul 2023

10/10 Excellent

Amrit

Stayed 1 night in Jul 2023
Response from Dani & Matt on 15 Aug 2023
Thank you!

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Great accommodation for a great price. Super friendly owners. Will stay again.
Stayed 1 night in Jul 2023
Response from Dani & Matt on 11 July 2023
Hi Jason,Thank you for leaving us a great review. We are glad you enjoyed your stay.Kind Regards,

10/10 Excellent

Anil

Stayed 1 night in Jun 2023
Response from Dani & Matt on 15 Aug 2023
Thank you!

10/10 Excellent

Leonard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Spacious, quiet, friendly staff and good facilities Recommended.
Stayed 1 night in Jun 2023
Response from Dani & Matt on 11 July 2023
Thank you for the great review!We are glad you enjoyed your stay.Thanks,

10/10 Excellent

Shannon

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2023
Response from Dani & Matt on 23 Mar 2023
Thanks for the great review Shannon!

2/10 Terrible

Corey

Couldn't check in coz I was late and then I couldn't contact the office and didn't get to stay at tha place so had to sleep in the car
Stayed 1 night in Jan 2023
Response from Dani & Matt on 31 Jan 2023
Hi Corey, you made an after-hours booking and advised you would arrive at 8pm. When you had not arrived an hour later. I made several attempts to contact you - 4 phone calls to your mobile phone which you did not answer, 2 voicemails left, as well as an email via expedia. I also contacted expedia twice to see if they could make contact with you. I only had your first/last name and your mobile number, no address or ID. Given the time of night for security and safety reasons I needed to confirm your ID, and the name & ID of the other adult you were travelling with. I could not stay up all night waiting for you, so by 11pm we had treated you as a no show. Going by my phone records the next morning - you did not make contact with us until 11.15pm that night, so the situation was out of our control and not through lack of trying on our part.

8/10 Good

heather

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Athough the property is in town there was no traffic noise.
Stayed 1 night in Oct 2022

10/10 Excellent

William G

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hard bed
Stayed 1 night in Aug 2022
Response from Yong on 30 Aug 2022
Hi William,Thanks for your recent stay, and thanks for your feedback. We will look at the bed issue in this room to ensure the comfortability meet our standards.Kind regardsYong

10/10 Excellent

BOB

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the unit and surrounds
Stayed 2 nights in Jul 2022
Response from Yong on 9 Aug 2022
Hi Bob, Thanks for your recent stay. I am glad you have enjoyed our room and surrounds. Hope to see you again when you visit Hervey Bay in the future. Kind regards Yong

8/10 Good

Marcia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only negative was that if I had not rung before time to book in the office would have been closed as owner went out. Would not have known what to do or how long to wait for her return.
Stayed 1 night in Jun 2022
Response from Yong on 21 June 2022
Hi Marcia, We have a self check in protocol in place for guests who arrive when the reception is unattended. You will see our contact telephone numbers on the reception door. We will give you a detailed self check in information over the phone. You should never worriy about this. Kind regards Yong

10/10 Excellent

William Frederick

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Lodge was convenient to the hospital and doctors. The accommodation was very quiet and comfortable and the staff was friendly and helpful.
Stayed 2 nights in May 2022
Response from Yong on 12 May 2022
Dear William, Thanks for your recent stay. I am so glad to hear that you have enjoyed our location and services. Wish you all the best. Kind regards Yong

10/10 Excellent

Ash

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and welcoming lady checked us in. Perfectly clean and comfortable solid brick walled room. Was the perfect place for us to stop over and unwind after driving many hours. Great vakue for money and eco friendly. Would recommend and stay again.
Stayed 1 night in May 2022
Response from Yong on 11 May 2022
Hi Ash, Thanks for your recent stay, and thanks for your lovely review. Looking forward to seeing you again. Kind regards Yong

10/10 Excellent

Natalie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the rainforest feel so close to town. The room was perfect size and had all the amenities i needed. Very quiet, spacious and comfortable
Stayed 1 night in Apr 2022
Response from Yong on 12 Apr 2022
Hi Natalie, Thanks for your recent stay. I am so glad to hear that you had a great time here. Thanks again for submitting the online review. It is a great support to our business. Kind regards Yong

8/10 Good

Nicole

Liked: Cleanliness, staff & service
The unit was spacious, clean & had 1 queen 1 single. M/Wave,sml fridge, coffee machine, kettle,toaster etc. there was a shared balcony out the front of the 4 adjoining units, with seating. Pleasant surroundings, very close to hospitals& medical & shopping. Great spot for all. Swimming pool & BBQ area too!
Stayed 1 night in Mar 2022
Response from Yong on 15 Mar 2022
Hi Nicole, Thank you for your recent staying. I am glad to know that you have enjoyed our location, facilities and services. Wish to see you again in the future. Kind regards Yong

10/10 Excellent

Samantha

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So peaceful. No noise from other guests just the sound of the birds and the wind in the trees. The room is very clean and comfortable. Spent the afternoon enjoying the pool and the surrounding bush. Definitely a highlight and perfect for some time away.
Stayed 1 night in Feb 2022
Response from Yong on 15 Feb 2022
Dear Samatha, Thanks for your recent stay, and thanks for your lovely online review. I am so glad to hear that you had a good time at Emeraldene Inn. Hope to see you again in the future. Kind regards Yong

8/10 Good

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2022
Response from Yong on 19 Jan 2022
Hi John, Thanks for your recent stay, and thanks for submitting an online review. Kind regards Manager

8/10 Good

Sisze

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great owners, communicated well, very helpful. Comfortable place. A shame we only stayed the night. Spacious and had everything we needed. 😊
Stayed 1 night in Jan 2022
Response from Yong on 9 Jan 2022
Hi Sisze, Thanks for your recent stay. I am glad to hear that you have enjoyed our facilities and services. Hope to see you again in 2022. Kind regards Yong

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely beautiful spot to stay. Owners are wonderful and very accommodating to your needs. Definitely stay there again.
Stayed 2 nights in Dec 2021
Response from Yong on 9 Jan 2022
Hi Paul, Thanks for your lovely online review. It is a great support to our business. All the best in 2022. Kind regards Yong

8/10 Good

Wendy

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was quiet, clean and comfortable
Stayed 1 night in Nov 2021
Response from Yong on 30 Nov 2021
Hi Wendy, Thanks for your recent stay, and thanks for submitting a review online. We thanks for your support, wish you all the best. Warm regards Yong

8/10 Good

Adam

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021
Response from Yong on 8 Oct 2021
Hi Adam, Thanks for your recent stay. We appreciate your feedback. Have a nice weekend. Kind regards Manager

10/10 Excellent

Michelle

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021
Response from Yong on 28 Sept 2021
Dear Michael, Thanks for your recent staying, and thanks for your lovely review. All the best. Kind regards Yong

10/10 Excellent

Michael

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice owner,well maintained and clean ,roomy and very quiet
Stayed 1 night in Sep 2021
Response from Yong on 28 Sept 2021
Dear Michael, Thanks for your recent staying, and thanks for your lovely review. All the best. Kind regards Yong

10/10 Excellent

Verified traveller

Stayed 1 night in May 2021
Response from Yong on 31 May 2021
Dear Guests, Thanks for your recent stay, and thank you for submitting a review online. It is a great support for our business. We wish to see you again when you visit Hervey Bay. Kind regards Yong

8/10 Good

Melissa

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2021
Response from Yong on 11 May 2021
Hi Melissa, Thanks for submitting the review score online. We appreciate your input, would love to know more about your experience, and know how we can improve our services. Kind regards Yong

10/10 Excellent

Chelsea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasantly surprised!
We needed an overnight stay at the last minute and Emeraldene Inn & Eco-Lodge had a room available at a reasonable cost - we were pleasantly surprised! Friendly service, clean and quiet. It's not really near anything so that detracts from it a bit - literally no cafes or restaurants in walking distance. Overall a pleasant stay!
Stayed 1 night in Apr 2021
Response from Yong on 13 Apr 2021
Dear Chelsea, Thanks for your recent stay, and thanks for submitting your review online. I am so happy to hear that you have enjoyed our facilities and services. Hope to see you again. Kind regards Yong

2/10 Terrible

Katy

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
They charged us extra on site
I forgot to add our one year old to the booking. However the room I booked was for three person and we were two adults plus our little one. So shouldn’t be any issue since we had paid a room for three. But the lady charged us an extra $20 and said we are not allowed to use the extra bed if we don’t pay the fee!!!! It was the first time I heard such things. From my experience when you book a room that is dedicated to certain number of people you are actually paying for those number of people. It doesn’t mean that they charge you less if you are fewer. She was acting like she had caught our hands while we were trying to sneak in. Very disappointed and unhappy about our experience.
Stayed 1 night in Apr 2021
Response from Yong on 9 Apr 2021
Dear Katy, The bed configuration for the deluxe suite is one queen bed and one single bed. However, the standard rate is for 2 people which is clearly indicated on the website. The extra person, either an adult, or a child, need to pay $20 extra for first night. This is our policy regardless how many beds in the room. Every hotel/motel has its own policy. Please check Policies and Important Information under the property. The Expedia website has stated clearly that “Extra-person charges may apply and vary depending on property policy”. It is important to give correct information when making booking online. It is not only for the system to show the correct rate, and also for the fire safety as we need to know how many people stay in the case of emergency. At your check in, we have upgraded your booking to a superior room at not extra charge. I am sorry about your unhappy experience simply because of the small error during the online booking. This could be avoided if it was done correctly at the beginning. Wishing you have a nice weekend. Kind regards Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
beautiful flora
Stayed 1 night in Mar 2021
Response from Yong on 5 Apr 2021
Dear Guests, Thanks for your recent stay, and thanks for submitting a review online. It is a great support for our business. We would love to have you stay here again. Kind regards Yong

10/10 Excellent

Peter, Qld

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent tropical rainforest setting. A very pleasant stay.
Stayed 4 nights in Jan 2021
Response from Yong on 19 Jan 2021
Thanks Peter for your recent stay, and thanks for submitting a review online. I am glad you have enjoyed your stay with us at Emeraldene Inn, hope to see you again in the future. Warm regards Yong

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2021
Response from Yong on 19 Jan 2021
Dear Guest, Thanks for your stay. All the nest wishes. Warm regards Yong

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay was overall good. The hotel owner/manager was very accomodating and kind in providing assistance when we had trouble finding the transport going back to brisbane airport.
Stayed 2 nights in Nov 2020
Response from Yong on 24 Nov 2020
Dear Guest, Thanks for staying with us at Emeraldene Inn, and thanks for submitting a review online. We love to have you stay here again next year. All the best Kind regards Yong

10/10 Excellent

Jules, Brisbane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our overnight stay in this beautiful secluded and relaxed setting. It was clean and tidy with everything needed for an overnight stay.
Stayed 1 night in Sep 2020
Response from Yong on 21 Oct 2020
Hi Jules, Thanks for your recent stay with us at Emeraldene Inn. I am so glad you have enjoyed our peaceful setting. We hope to see you again in the future. Kind regards Yong

8/10 Good

Kax, Beauty point

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quite and well located. Out of the main touristy area but only a short drive to shops and beaches.
Stayed 2 nights in Sep 2020
Response from Yong on 21 Oct 2020
Hi Kax, Thanks for your recent stay with us at Emeraldene Inn, and thanks for submitting online review. We hope to see you again in the future. Kind regards Yong

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was good. Unit had enough space and everything we needed for the one night we stayed. For longer stays it will be nice if it can have a burner and pans to at least be able to make breakfast. Was lovely to hear the birds singing early in the morning.
Stayed 1 night in Aug 2020
Response from Yong on 23 Aug 2020
Dear Guest, Thanks for your recent stay and thanks for submitting review online. I am glad you have enjoyed your stay at our motel. I am sorry we couldn't provide a burner and pans for our motel rooms as it is not permitted under the fire regulation. In each motel room, we have microwave over, toaster and kettle, plates, bowls, cups and cutlery. We also have guest BBQ near the swimming pool area, or you can book our family room which provides full kitchen facilities. Kind regards Yong

10/10 Excellent

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service
Awesome friendly and clean room and service will stay again
Stayed 2 nights in May 2020
Response from Yong on 10 May 2020
Dear Guest, Thanks for your staying with us at Emeraldene Inn & Eco-Lodge, and thanks for submitting your lovely review online. Wish you all the best. See you again in the future. Warm regards Yong

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place for short stay. Clean and easy access. Very friendly host
Stayed 1 night in Mar 2020
Response from Yong on 17 Apr 2020
Dear Guest, Thanks for your staying with us at Emeraldene Inn, and thanks for submitting a review. All the best. Kind regards Yong

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service
We were three ladies only here for an overnight stay and found the motel very comfortable beds VERY comfortable very clean breakfast choices excellent overall very happy and would stay here again
Stayed 1 night in Feb 2020
Response from Yong on 25 Feb 2020
Dear guests, Thanks for staying with us at Emeraldene, and thanks for submitting a lovely review online. I am glad you all had a comfortable stay. All the best and hope to see you in the future. Kind regards Yong (manager)

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its location is outstanding. Its a nice cozy place.
Stayed 4 nights in Feb 2020
Response from Yong on 14 Feb 2020
Dear Guest, Thanks you for staying with us at Emeraldene, and thanks you for submitting a review. All the best. Kind regards Yong

10/10 Excellent

Verified traveller

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is very nice, the reception was excellent with me and I was very comfortable. I highly recommend this place.
Stayed 1 night in Jan 2020
Response from Yong on 7 Jan 2020
Dear Guests, Thanks for staying at Emeraldene Inn & Eco-Lodge, and thanks for your feedback. Best wishes. Kind regards Yong

10/10 Excellent

Verified traveller

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a lovely stay. A very clean room and a comfortable time in Hervey Bay. Very competitive price too.
Stayed 2 nights in Dec 2019
Response from Yong on 4 Jan 2020
Dear Guest, Thanks for staying with us at Emeraldene. I am so glad you have enjoyed your stay at Hervey Bay, and submitted this review. Wish you all the best, and hope to see you again in the future. Kind regards Yong

10/10 Excellent

Duncan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2019
Response from Yong on 31 Dec 2019
Dear Duncan, Thanks you very much for staying with us at Emeraldene, and thanks you for submitting a review. All the best for your holiday in Australia. Warm regards Yong

10/10 Excellent

Verified traveller

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent clean modern units with all of the facilities you could ever need. Nice helpful staff
Stayed 1 night in Nov 2019
Response from Yong on 20 Nov 2019
Dear Guest, Thanks for staying at Emeraldene, and thanks for leaving your review online. We would love to see you again in the future. All the best. Yong, the manager