Beach nearby, white sand

Reviews of Quest Frankston on the Bay

4 out of 5
Quest Frankston on the Bay
435 Nepean Highway, Frankston, VIC

Reviews

8.4

Very good

Rating 10 - Excellent. 362 out of 781 reviews" "
Rating 8 - Good. 271 out of 781 reviews" "
Rating 6 - Okay. 83 out of 781 reviews" "
Rating 4 - Poor. 45 out of 781 reviews" "
Rating 2 - Terrible. 20 out of 781 reviews" "

9.0/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

2/10 Terrible

Fred

Travelled with partner
Liked: Property conditions & facilities
Disliked: Cleanliness, amenities
No cups in the room!
Stayed 1 night in Feb 2024
Response from QFOTB on 13 Mar 2024
Dear Fred, Thank you for taking the time to review your most recent stay with us, at Quest Frankston on the Bay. At Quest apartment hotels we pride ourselves on high standards, so please accept my sincerest apologies that this was not met. I will discuss your feedback with the Housekeeping team to ensure we can better improve our services for all guests moving forward. I know that at times the cups are washed in the dishwasher, perhaps they were forgotten in there before your arrival, which is still not acceptable, I will follow up with the team accordingly. Thank you again for taking the time again to review your stay with us. We hope to welcome you back to Quest apartment hotels in the near future. Kind Regards, Melissa Dunmall Property Manager

10/10 Excellent

Oscar

Business traveller, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Nice, clean and modern
Stayed 1 night in Mar 2024
Response from QFOTB on 13 Mar 2024
Dear Oscar, Thank you for taking the time to review your most recent stay with us, at Quest Frankston on the Bay. I'm glad to hear that you enjoyed your visit. I will be sure to pass on your comments and feedback onto the team. We look forward to welcoming you to Quest Apartment Hotels soon. Kind Regards, Melissa Dunmall Property Manager

10/10 Excellent

Jason

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
I’d definitely stay again. Quite friendly, helpful staff bar restaurant, downstairs centrally located
Stayed 1 night in Feb 2024
Response from QFOTB on 19 Feb 2024
Dear Jason, Thank you for taking the time to review your most recent stay with us, at Quest Frankston on the Bay. I'm glad to hear that you enjoyed your visit. I will be sure to pass on your comments and feedback onto the team. We look forward to welcoming you to Quest Apartment Hotels soon. Kind Regards, Melissa Dunmall Property Manager

10/10 Excellent

Jason Scott

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Exceptional room and great staff.
Stayed 1 night in Jan 2024
Response from QFOTB on 1 Feb 2024
Dear Jason, Thank you for taking the time to review your most recent stay with us, at Quest Frankston on the Bay. I'm glad to hear that you enjoyed your visit. I will be sure to pass on your comments and wonderful feedback onto the team.We look forward to welcoming you to Quest Apartment Hotels soon. Kind Regards, Melissa Dunmall Property Manager

6/10 Okay

Deepak

Stayed 1 night in Dec 2023
Response from QFOTB on 19 Feb 2024
Dear Deepak, Thank you for taking the time to review your most recent stay with us, at Quest Frankston on the Bay. I will be sure to pass on your comments and feedback onto the team. We look forward to welcoming you to Quest Apartment Hotels soon. Kind Regards, Melissa Dunmall Property Manager

6/10 Okay

Lynn

Stayed 2 nights in Dec 2023
Response from QFOTB on 1 Feb 2024
Dear Lynn, Thank you for taking the time to review your most recent stay with us, at Quest Frankston on the Bay. At Quest apartment hotels we pride ourselves on high standards, so please accept my sincerest apologies that this was not met.I will discuss your feedback with the team to ensure we can better improve our services for all guests moving forward.Thank you again for taking the time again to review your stay with us. We hope to welcome you back to Quest apartment hotels in the near future.Kind Regards, Melissa Dunmall Property Manager

6/10 Okay

jacinta

Disliked: Cleanliness
Stayed 1 night in Dec 2023
Response from QFOTB on 1 Jan 2024
Dear Jacinta, Thank you for taking the time to review your most recent stay with us. At Quest apartment hotels we pride ourselves on high standards, so please accept my sincerest apologies that this was not met. I will discuss your feedback with the team to ensure we can better improve our services for all guests. Thank you again for taking the time again to review your stay with us. Kind Regards, Melissa Dunmall Property Manager

6/10 Okay

Darryl

Stayed 1 night in Nov 2023
Response from QFOTB on 1 Jan 2024
Dear Darryl, Thank you for taking the time to review your most recent stay with us. At Quest apartment hotels we pride ourselves on high standards, so please accept my sincerest apologies that this was not met. I will discuss your feedback with the team to ensure we can better improve our services for all guests. Thank you again for taking the time again to review your stay with us. Kind Regards, Melissa Dunmall Property Manager

8/10 Good

Linda

Liked: Cleanliness, room comfort
Excellent rooms
I would give this property a 5 star rating except for the parking. There is no where to pull in whilst you check in and get your room key to access the underground car park, which is around the back of the hotel. The spots in the car park are extremely tight. Otherwise our room was fantastic with everything we needed and it was great to be able to prepare our own breakfasts. The lighting was good, a comfortable couch, a table to eat at, dishwasher, microwave etc. The towels are a little small but that’s not really a big thing. The staff were all lovely.
Stayed 2 nights in Oct 2023
Response from QFOTB on 1 Nov 2023
Dear Linda,Thank you for taking the time to review your most recent stay with us, at Quest Frankston on the Bay. I'm glad to hear that you enjoyed your visit. I will be sure to pass on your comments and feedback onto the team. We look forward to welcoming you to Quest Apartment Hotels soon. Kind Regards, Melissa Dunmall Property Manager

8/10 Good

Rodney

Stayed 3 nights in Oct 2023
Response from QFOTB on 1 Jan 2024
Dear Rodney, Thank you for taking the time to review your most recent stay with us, at Quest Frankston on the Bay. I'm glad to hear that you enjoyed your visit. I will be sure to pass on your comments and feedback onto the team. We look forward to welcoming you to Quest Apartment Hotels soon. Kind Regards, Melissa Dunmall Property Manager

8/10 Good

toni

The position in Frankston was good must admit bathroom terrible very small and terrible light
Stayed 2 nights in Oct 2023
Response from QFOTB on 30 Oct 2023
Dear Toni,Thank you for taking the time to review your most recent stay with us, at Quest Frankston on the Bay. I'm glad to hear that you enjoyed your visit. I will be sure to pass on your comments and feedback onto the team. We look forward to welcoming you to Quest Apartment Hotels soon. Kind Regards, Melissa Dunmall Property Manager

8/10 Good

Jennifer

Liked: Cleanliness
Stayed 2 nights in Sep 2023
Response from QFOTB on 17 Oct 2023
Dear Jennifer, Thank you for taking the time to review your most recent stay with us. I'm pleased to hear that you enjoyed your visit. We hope to welcome you back to Quest apartment hotels again in the near future. Kind Regards, Melissa Dunmall Property Manager

8/10 Good

Sri

Enjoyed short stay, friendly staff , convenient
Stayed 1 night in Sep 2023
Response from QFOTB on 17 Oct 2023
Dear Sri, Thank you for taking the time to review your most recent stay with us. I'm pleased to hear that you enjoyed your accommodation, our location and Staff. We hope to welcome you back to Quest apartment hotels again in the near future. Kind Regards, Melissa Dunmall Property Manager

10/10 Excellent

Rhonda

Liked: Cleanliness, amenities, property conditions & facilities
We have just been on holidays to France & London. This Hotel was the best experience we’ve had compared to those Countries. The Staff have been so helpful and welcoming especially Dana we got an upgrade when we asked for a room with a view. Laundry facilities were complimentary & 5am check out no problem at all. Beautiful Hotel situated in convenient location to transport, shopping & eateries- highly recommend
Stayed 2 nights in Oct 2023
Response from QFOTB on 17 Oct 2023
Dear Rhonda, Thank you for taking the time to review your most recent stay with us. I'm pleased to hear that you enjoyed our accommodation, staff and location. I will be sure to pass your feedback onto the team We hope to welcome you back to Quest apartment hotels again in the near future. Kind Regards, Melissa Dunmall Property Manager

10/10 Excellent

Paul

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2023
Response from QFOTB on 17 Oct 2023
Dear Paul, Thank you for taking the time to review your most recent stay with us. I'm pleased to hear that you enjoyed your visit. We hope to welcome you back to Quest apartment hotels again in the near future. Kind Regards, Melissa Dunmall Property Manager

10/10 Excellent

Rebecca

Liked: Cleanliness, room comfort
Stayed 1 night in Sep 2023
Response from QFOTB on 17 Oct 2023
Dear Rebecca, Thank you for taking the time to review your most recent stay with us. I'm pleased to hear that you enjoyed your visit. We hope to welcome you back to Quest apartment hotels again in the near future. Kind Regards, Melissa Dunmall Property Manager

2/10 Terrible

Harsh

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2023
Response from QFOTB on 17 Oct 2023
Dear Harsh, Thank you for taking the time to review your most recent stay with us. At Quest apartment hotels we pride ourselves of excellent customer service and standards, so please accept my sincerest apologies that this was not met on your most recent stay with us. If you need anything else, please let me know. Kind Regards, Melissa Dunmall Property Manager

8/10 Good

Susan

Travelled with partner
Liked: Amenities
Very pleasant experience
Stayed 1 night in Sep 2023
Response from QFOTB on 17 Oct 2023
Dear Susan, Thank you for taking the time to review your most recent stay with us. I'm pleased to hear that you enjoyed your visit. We hope to welcome you back to Quest apartment hotels again in the near future. Kind Regards, Melissa Dunmall Property Manager

6/10 Okay

Stephen

Travelled with partner
Liked: Cleanliness
Expected a Harbour View- Got a Rear building View. Dirty Balcony Table /Chairs. Inadequate Cutlery / Dishes Glasses . Dishwasher supplies
Stayed 2 nights in Aug 2023
Response from QFOTB on 17 Oct 2023
Dear Stephen, Thank you for taking the time to review your most recent stay with us. At Quest apartment hotels we pride ourselves of excellent customer service and standards, so please accept my sincerest apologies that this was not met on your most recent stay with us. out of our 82 apartments, only 6 of them face the water, so they are in high demand. I will look into the other issues you faced with the room, dirty balconies, tables, chairs is not acceptable.If you need anything else, please let me know. Kind Regards, Melissa Dunmall Property Manager

10/10 Excellent

Mohammad Kamran

Liked: Cleanliness, property conditions & facilities
Very nice staff and convenient location but no parking on site
Stayed 3 nights in Aug 2023
Response from QFOTB on 15 Aug 2023
Dear Mohammad, Thank you for providing feedback about your stay at Quest Frankston on the Bay. I'm glad to hear that you enjoyed your most recent stay with us. I will be sure to pass on your wonderful comments to the team. I'll look into why you weren't offered parking, we have a secured underground car park for guests to use while they stay with us.We look forward to welcoming you back to Quest Apartment Hotels soon. Kind Regards, Melissa Dunmall Property Manager

10/10 Excellent

Donna

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Very happy with my stay. All staff were very pleasant and the room was spacious and clean.
Stayed 14 nights in Jul 2023

6/10 Okay

Joanne

Disliked: Cleanliness, property conditions & facilities
The room was dark for the price, dingy dark blinds. The price for the did not include parking, they wanted $30.00 a night for the parking fee and wasn’t told before I booked, overall was expensive for what you got. And no view included in the price.
Stayed 1 night in Jul 2023

8/10 Good

DONALD

Stayed 5 nights in Jul 2023

8/10 Good

Stephen

Stayed 1 night in Jul 2023

8/10 Good

Colin

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jul 2023

8/10 Good

Andrea

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Safe property. Room was very clean.
Stayed 1 night in Jul 2023

10/10 Excellent

Peter

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jun 2023

10/10 Excellent

Kate

Stayed 2 nights in Jun 2023
Response from QFOTB on 22 June 2023
Dear Kate, Thank you for providing feedback about your stay at Quest Frankston on the Bay. I'm thrilled to hear that you enjoyed your most recent stay with us. I will be sure to pass on your wonderful comments to the team. We look forward to welcoming you back to Quest Apartment Hotels soon. Kind Regards, Melissa Dunmall Property Manager

10/10 Excellent

Shane

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The property was close to everything and our apartment was excellent. The staff were friendly and helpful. I would be happy to stay there again.
Stayed 1 night in May 2023
Response from QFOTB on 22 June 2023
Dear Shane, Thank you for providing feedback about your stay at Quest Frankston on the Bay. I'm thrilled to hear that you enjoyed your most recent stay with us. I will be sure to pass on your wonderful comments to the team. We look forward to welcoming you back to Quest Apartment Hotels soon. Kind Regards, Melissa Dunmall Property Manager

8/10 Good

Jayne

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in May 2023
Response from QFOTB on 22 June 2023
Dear Jayne, Thank you for providing feedback about your stay at Quest Frankston on the Bay. I'm thrilled to hear that you enjoyed your most recent stay with us. I will be sure to pass on your wonderful comments to the team. We look forward to welcoming you back to Quest Apartment Hotels soon. Kind Regards, Melissa Dunmall Property Manager

2/10 Terrible

Carole

Stayed 1 night in Apr 2023

8/10 Good

Brenda

Liked: Cleanliness, amenities, property conditions & facilities
I booked a balcony but I didn't get it. No other complaints. It was a pleasant hotel for my short stay.
Stayed 3 nights in Feb 2023

8/10 Good

Shannon

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Spacious room, great location, walking distance to restaurants, pubs, cafes
Stayed 1 night in Feb 2023
Response from QFOTB on 3 Mar 2023
Dear Shannon,Thank you for providing feedback about your stay at Quest Frankston on the Bay. I’m thrilled that you enjoyed the experience. I will be sure to pass on your wonderful comments to the team. We look forward to welcoming you back to Quest Apartment Hotels soon. Kind Regards,Melissa DunmallProperty Manager

8/10 Good

Gordon

Liked: Cleanliness, property conditions & facilities
Big rooms, quiet. No view from my room and sadly it stank of cigarette smoke.
Stayed 1 night in Feb 2023
Response from Lara on 20 Feb 2023
Dear Gordon,Thank you for providing feedback about your stay at Quest Frankston on the Bay. I’m thrilled that you enjoyed the experience. I will be sure to pass on your wonderful comments to the team. WE are sorry that you experienced the smell, we will be looking into this.We look forward to welcoming you back to Quest Apartment Hotels soon. Kind Regards,Front Office ManagerLara Poller

8/10 Good

Rohit, Canberra

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jan 2023

8/10 Good

Steven John

Liked: Cleanliness, amenities, property conditions & facilities

6/10 Okay

Yongjun

Travelled with family
Liked: Cleanliness
The car parking experience was no good.
Stayed 1 night in Dec 2022
Response from QFOTB on 10 Jan 2023
Dear Yongjun, Thank you for choosing to stay at Quest Frankston on the Bay and taking the time to provide feedback about your experience. At Quest Apartment Hotels, we pride ourselves on delivering exceptional experiences for our valued guests, so please accept my sincere apologies that your stay was less than perfect. I have discussed your feedback with our team to ensure that such issues do not recur. Thank you again for your feedback. I hope we might have an opportunity to accommodate you again in future and restore your confidence in Quest. Kind RegardsMelissa DunmallProperty Manager

10/10 Excellent

YAMUNA RANI

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Close to beach, shops-cleanliness. Car parking could be better as we did not get a spot
Response from QFOTB on 9 Jan 2023
Dear Yamuna Rani,Thank you for providing feedback about your stay at Quest Frankston on the Bay. I’m thrilled that you enjoyed the experience and that you enjoyed our location and cleanliness. I will be sure to pass on your wonderful comments to the team. We look forward to welcoming you back to Quest Apartment Hotels soon. Kind Regards,Melissa DunmallProperty Manager

8/10 Good

Alan

Travelled with family
Liked: Cleanliness
Al Good Cheers
Property Good, Room did smell of food on entering. Staff Nice Close To Everything.
Stayed 4 nights in Dec 2022
Response from QFOTB on 9 Jan 2023
Dear Alan,Thank you for providing feedback about your stay at Quest Frankston on the Bay. I’m glad that you enjoyed the experience. I will be sure to pass on your comments to the team. We look forward to welcoming you back to Quest Apartment Hotels soon. Kind Regards,Melissa DunmallProperty Manager

8/10 Good

Carolynne

Stayed 3 nights in Dec 2022
Response from QFOTB on 10 Jan 2023
Dear Carolynne,Thank you for providing feedback about your stay at Quest Frankston on the Bay. I’m thrilled that you enjoyed the experience. I will be sure to pass on your wonderful comments to the team. We look forward to welcoming you back to Quest Apartment Hotels soon. Kind Regards,Melissa DunmallProperty Manager

8/10 Good

Tracey

Liked: Cleanliness, room comfort
Stayed 2 nights in Dec 2022
Response from QFOTB on 10 Jan 2023
Dear Tracey,Thank you for providing feedback about your stay at Quest Frankston on the Bay. I’m thrilled that you enjoyed the experience. I will be sure to pass on your wonderful comments to the team. We look forward to welcoming you back to Quest Apartment Hotels soon. Kind Regards,Melissa DunmallProperty Manager

6/10 Okay

LEIGH

Stayed 1 night in Dec 2022

4/10 Poor

Dave

Travelled with group
Liked: Cleanliness
Disliked: Amenities
2 single beds pushed together is not a king size bed pathetic
Stayed 1 night in Nov 2022
Response from QFOTB on 10 Jan 2023
Dear Dave, Thank you for choosing to stay at Quest Frankston on the Bay and taking the time to provide feedback about your experience. At Quest Apartment Hotels, we pride ourselves on delivering exceptional experiences for our valued guests, so please accept my sincere apologies that your stay was less than perfect. I have discussed your feedback with our team to ensure that such issues do not recur. Thank you again for your feedback. I hope we might have an opportunity to accommodate you again in future and restore your confidence in Quest. Kind RegardsMelissa DunmallProperty Manager

8/10 Good

Matthew

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Great spot close to restaurants and shops. New rooms and comfy feel
Stayed 1 night in Nov 2022
Response from QFOTB on 10 Jan 2023
Dear Matthew,Thank you for providing feedback about your stay at Quest Frankston on the Bay. I’m thrilled that you enjoyed the experience. I will be sure to pass on your wonderful comments to the team. We look forward to welcoming you back to Quest Apartment Hotels soon. Kind Regards,Melissa DunmallProperty Manager

6/10 Okay

Stuart

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Sitting on rock hard chairs to watch TV/relax is not what you would expect from an apartment suite. Cannot understand why there is no couch given the amount of room. Made the room stay uncomfortable. That said this was the only downside, but a big one.
Stayed 2 nights in Nov 2022
Response from QFOTB on 10 Jan 2023
Dear Stuart, Thank you for choosing to stay at Quest Frankston on the Bay and taking the time to provide feedback about your experience. At Quest Apartment Hotels, we pride ourselves on delivering exceptional experiences for our valued guests, so please accept my sincere apologies that your stay was less than perfect. I have discussed your feedback with our team to ensure that such issues do not recur. Thank you again for your feedback. I hope we might have an opportunity to accommodate you again in future and restore your confidence in Quest. Kind RegardsMelissa DunmallProperty Manager

8/10 Good

Diana

Travelled with family, Business traveller
Liked: Amenities, property conditions & facilities
Room looked out to another building which was a bit off puting.
Stayed 1 night in Nov 2022
Response from QFOTB on 10 Jan 2023
Dear Diana,Thank you for providing feedback about your stay at Quest Frankston on the Bay. I’m thrilled that you enjoyed the experience. I will be sure to pass on your wonderful comments to the team. We look forward to welcoming you back to Quest Apartment Hotels soon. Kind Regards,Melissa DunmallProperty Manager

8/10 Good

Sally

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Nov 2022

8/10 Good

crystal

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Small rooms for the price ( I am sure they put them up for the event happening) and very noisy, could hear all the street noise and even the people next door when they are closing their blinds! Not for light sleepers!
Stayed 2 nights in Nov 2022
Response from QFOTB on 14 Nov 2022
Dear Crystal,Thank you for choosing to stay at Quest Frankston on the Bay. We appreciate you taking the time to share your feedback. I am pleased that there were somethings you enjoyed during your stay. However, I am sorry to hear you were dissatisfied with the soundproofing, I'll look into this.At Quest, we pride ourselves on delivering exceptional guest experiences and your insights help us continually improve. We hope to see you again at Quest Apartment Hotels soon. Kind RegardsMelissa DunmallProperty Manager

10/10 Excellent

Alex, Mount Eliza

Liked: Cleanliness, amenities, property conditions & facilities
Always good service and rooms
Stayed 2 nights in Sep 2022
Response from QFOTB on 14 Nov 2022
Dear Alex,Thank you for providing feedback about your stay at Quest Frankston on the Bay. I’m thrilled that you enjoyed the experience. I will be sure to pass on your wonderful comments to the team. We look forward to welcoming you back to Quest Apartment Hotels soon. Kind Regards,Melissa DunmallProperty Manager

8/10 Good

Arley

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Sep 2022
Response from QFOTB on 14 Nov 2022
Dear Arley,Thank you for providing feedback about your stay at Quest Frankston on the Bay. I’m thrilled that you enjoyed the experience. I will be sure to pass on your wonderful comments to the team. We look forward to welcoming you back to Quest Apartment Hotels soon. Kind Regards,Melissa DunmallProperty Manager