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Reviews of Fort Lauderdale Grand Hotel

3 out of 5
Fort Lauderdale Grand Hotel
4900 Powerline Road, Fort Lauderdale, FL

Reviews

4.4
Rating 10 - Excellent. 137 out of 1209 reviews" "
Rating 8 - Good. 123 out of 1209 reviews" "
Rating 6 - Okay. 165 out of 1209 reviews" "
Rating 4 - Poor. 203 out of 1209 reviews" "
Rating 2 - Terrible. 581 out of 1209 reviews" "

4.6/10

Cleanliness

5.4/10

Staff & service

4.4/10

Amenities

4.2/10

Property conditions & facilities

4.6/10

Eco-friendliness

Reviews

2/10 Terrible

Ariadna

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Not recommended, the price very high for the condition. It's not a place to go with family or children. In addition, the images they show are not like the place really is.
Stayed 2 nights in Apr 2024
Response from Daniel Walsh - Front Desk Manager on 18 Apr 2024
We're distressed to hear about your experience. Please accept our apologies for any concerns about noise and service as well as for any disappointment with the condition of the room. Our guests' comfort is our top priority, and we'll investigate your comments further. Should you be in the area again, we'd appreciate the chance to provide you with more suitable accommodation.

2/10 Terrible

Holly

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The fees are ridiculous. I dont know what your paying for. Homeless people sleeping at the pool, walking around all you smell is "stuff" burning... many different ones.... families living there, woke up with my car alarm going off and decided i had enough and left. I would never suggest this place.
Stayed 2 nights in Apr 2024
Response from Daniel Walsh - Front Desk Manager on 12 Apr 2024
Dear Guest, this hotel upon check in only has these fees: 1) Hotel service fee 31.64 per night, 2) Hotel parking fee 5.65, per night and 3) The 100.00 refundable security deposit in case of any damage to the room or the linen. The deposit is refundable. We also have an early check-in fee of 20.00 if you arrive earlier than 4 PM to check in, which is the regular check-in time. If you want a late check out, we offer a free late check out 11:30 AM, a 1 PM late check out fee for 20.00 and a 2 PM late check out fee for 40.00. These are all the fees of the hotel. However, we apologize that you had such an unpleasant experience at our property. We hope you can give us a second chance to provide you with the hospitality service that you deserve. We take very seriously all the reviews from our guests that have stayed to improve the quality of the hospitality service and reinforce in those areas we are applying well to the services of the hotel.

4/10 Poor

GEORGES, hialeah

Disliked: Staff & service, property conditions & facilities
Unfortunately wouldn't recommend to anyone or never pay to stay again
Stayed 1 night in Apr 2024
Response from Daniel Walsh - Front Desk Manager on 12 Apr 2024
We're distressed to hear about your experience. Please accept our apologies for any concerns about noise and service as well as for any disappointment with the condition of the room. Our guests' comfort is our top priority, and we'll investigate your comments further. Should you be in the area again, we'd appreciate the chance to provide you with more suitable accommodation.

2/10 Terrible

Tanya

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked this property through Expedia, arrived at the destination around 11:30 pm and staff refused to honor our reservation even though it was paid for, they made all kind of excuses saying the reservation was in someone elses name, when we showed them the confirmation and the email. This property had night walkers, pimps, people having relations in parking lot. We called Expedia, Expedia called them and they still would not honor the reservation. Said we had to wait to speak to a member of management on Monday and remind you ITS FRIDAY ... After seeing what was going on at this hotel and the poor staff interaction we asked Expedia to cancel and we booked with a hotel who cared about our well being at this time of night knowing we did not live in the area. I would suggest anyone with decency to avoid this hotel
Stayed 1 night in Apr 2024
Response from Daniel Walsh - Front Desk Manager on 12 Apr 2024
We're distressed to hear about your experience. Please accept our apologies for any concerns about noise and service as well as for any disappointment with the condition of the room. Our guests' comfort is our top priority, and we'll investigate your comments further. Should you be in the area again, we'd appreciate the chance to provide you with more suitable accommodation.

2/10 Terrible

Ernst

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible hotel very dirty
Stayed 3 nights in Mar 2024
Response from Daniel Walsh - Front Desk Manager on 4 Apr 2024
We're distressed to hear about your experience. Please accept our apologies for any concerns about noise and service as well as for any disappointment with the condition of the room. Our guests' comfort is our top priority, and we'll investigate your comments further. Should you be in the area again, we'd appreciate the chance to provide you with more suitable accommodation.

2/10 Terrible

turquoise

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is very dirty. The rooms can use a great cleaning and remodeling as well. Had a suite for 1 night the room 436 was terrible!!! Holes in ceiling, kitchen cabinets paper hanging off, table wobbling unable to sit at it, ottoman filthy with stains, bathroom filthy. Went and got the manager and brung him up to the room. He refunded me my deposit and the service charge of thirty something dollars. Change room to 136. Better condition but still could use a great cleaning.
Stayed 1 night in Mar 2024
Response from Daniel Walsh - Front Desk Manager on 4 Apr 2024
We're distressed to hear about your experience. Please accept our apologies for any concerns about noise and service as well as for any disappointment with the condition of the room. Our guests' comfort is our top priority, and we'll investigate your comments further. Should you be in the area again, we'd appreciate the chance to provide you with more suitable accommodation.

2/10 Terrible

Leon

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Peter Pappas - General Manager on 31 Mar 2024
We're distressed to hear about your experience. Please accept our apologies for any concerns about noise and service as well as for any disappointment with the condition of the room. Our guests' comfort is our top priority, and we'll investigate your comments further. Should you be in the area again, we'd appreciate the chance to provide you with more suitable accommodation.

2/10 Terrible

Cam

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The door to our room did not shut at all. It kept swinging open. Also The toilet still had poop in it.
Stayed 1 night in Mar 2024
Response from Peter Pappas - General Manager on 31 Mar 2024
We're distressed to hear about your experience. Please accept our apologies for any concerns about noise and service as well as for any disappointment with the condition of the room. Our guests' comfort is our top priority, and we'll investigate your comments further. Should you be in the area again, we'd appreciate the chance to provide you with more suitable accommodation.

2/10 Terrible

ana

Stayed 3 nights in Mar 2024
Response from Peter Pappas - General Manager on 31 Mar 2024
We're distressed to hear about your experience. Please accept our apologies for any concerns about noise and service as well as for any disappointment with the condition of the room. Our guests' comfort is our top priority, and we'll investigate your comments further. Should you be in the area again, we'd appreciate the chance to provide you with more suitable accommodation.

10/10 Excellent

Troy

Travelled with pets
Liked: Cleanliness, staff & service, amenities
It was kool
Stayed 1 night in Mar 2024
Response from Peter Pappas - General Manager on 29 Mar 2024
What a great review to read! It's always a pleasure to hear that our guests have had such a positive experience and we're delighted to know that you appreciated our clean accommodations, as well as the exceptional hospitality our team provides; we will be sure to pass along your kind words! To all of us at Fort Lauderdale Grand Hotel, thank you for taking the time to share your lovely review and recommendation, and we hope to have the opportunity to welcome you back soon.

10/10 Excellent

CANDIDA, Fort Lauderdale

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Peter Pappas - General Manager on 28 Mar 2024
What a great review to read! It's always a pleasure to hear that our guests have had such a positive experience and we're delighted to know that you appreciated our clean accommodations, as well as the exceptional hospitality our team provides; we will be sure to pass along your kind words! To all of us at Fort Lauderdale Grand Hotel, thank you for taking the time to share your lovely review and recommendation, and we hope to have the opportunity to welcome you back soon.

4/10 Poor

Aaron

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property looks like a low income housing project, the yellow tape was stored in the bushes near by, so the cops won’t have to go far to outline the next body.
Stayed 1 night in Mar 2024
Response from Peter Pappas - General Manager on 31 Mar 2024
We're distressed to hear about your experience. Please accept our apologies for any concerns about noise and service as well as for any disappointment with the condition of the room. Our guests' comfort is our top priority, and we'll investigate your comments further. Should you be in the area again, we'd appreciate the chance to provide you with more suitable accommodation.

8/10 Good

thomas

Business traveller
Liked: Cleanliness, staff & service, amenities
It gets the job done honestly. Parking lot is safe. The place is a bit run down but I have seen worse and for the price you really can't complain. My only gripe would be the water pressure for the shower was too low. It is serviceable but could be better. The staff was nice.
Stayed 2 nights in Mar 2024
Response from Peter Pappas - General Manager on 28 Mar 2024
Thank you very much for your review. We take very seriously all the reviews from our guests that have stayed to improve the quality of the hospitality service and reinforce in those areas we are applying well to the services of the hotel. We hope you come back to the hotel and have a wonderful time in the beautiful city of Fort Lauderdale.

4/10 Poor

Roosevelt

Stayed 1 night in Mar 2024
Response from Daniel Walsh - Front Desk Manager on 14 Apr 2024
We're distressed to hear about your experience. Please accept our apologies for any concerns about noise and service as well as for any disappointment with the condition of the room. Our guests' comfort is our top priority, and we'll investigate your comments further. Should you be in the area again, we'd appreciate the chance to provide you with more suitable accommodation.

4/10 Poor

Melanie

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Not that great
Stayed 1 night in Mar 2024
Response from Peter Pappas - General Manager on 28 Mar 2024
We're distressed to hear about your experience. Please accept our apologies for any concerns about noise and service as well as for any disappointment with the condition of the room. Our guests' comfort is our top priority, and we'll investigate your comments further. Should you be in the area again, we'd appreciate the chance to provide you with more suitable accommodation.

10/10 Excellent

Norley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Peter Pappas - General Manager on 24 Mar 2024
What a great review to read! It's always a pleasure to hear that our guests have had such a positive experience and we're delighted to know that you appreciated our clean accommodations, as well as the exceptional hospitality our team provides; we will be sure to pass along your kind words! To all of us at Fort Lauderdale Grand Hotel, thank you for taking the time to share your lovely review and recommendation, and we hope to have the opportunity to welcome you back soon.

2/10 Terrible

Joel

Disliked: Staff & service, property conditions & facilities
No good
Stayed 1 night in Mar 2024
Response from Peter Pappas - General Manager on 16 Mar 2024
We're distressed to hear about your experience. Please accept our apologies for any concerns about noise and service as well as for any disappointment with the condition of the room. Our guests' comfort is our top priority, and we'll investigate your comments further. Should you be in the area again, we'd appreciate the chance to provide you with more suitable accommodation.

4/10 Poor

Wilmor A

Stayed 1 night in Mar 2024
Response from Daniel Walsh - Front Desk Manager on 5 Apr 2024
We're distressed to hear about your experience. Please accept our apologies for any concerns about noise and service as well as for any disappointment with the condition of the room. Our guests' comfort is our top priority, and we'll investigate your comments further. Should you be in the area again, we'd appreciate the chance to provide you with more suitable accommodation.

2/10 Terrible

stephanie

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Super rude and bad bad atmosphere
Stayed 1 night in Mar 2024
Response from Peter Pappas - General Manager on 16 Mar 2024
We're distressed to hear about your experience. Please accept our apologies for any concerns about noise and service as well as for any disappointment with the condition of the room. Our guests' comfort is our top priority, and we'll investigate your comments further. Should you be in the area again, we'd appreciate the chance to provide you with more suitable accommodation.

10/10 Excellent

CANDIDA, Fort Lauderdale

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay at Grand Hotel was a grate experience I felt safe all the time is easy to find close to I 95 the suit was clean and very comfortable.
Stayed 1 night in Mar 2024
Response from Peter Pappas - General Manager on 16 Mar 2024
What a great review to read! It's always a pleasure to hear that our guests have had such a positive experience and we're delighted to know that you appreciated our clean accommodations, as well as the exceptional hospitality our team provides; we will be sure to pass along your kind words! To all of us at Fort Lauderdale Grand Hotel, thank you for taking the time to share your lovely review and recommendation, and we hope to have the opportunity to welcome you back soon.

10/10 Excellent

Selina

Stayed 1 night in Mar 2024
Response from Daniel Walsh - Front Desk Manager on 4 Apr 2024
What a great review to read! It's always a pleasure to hear that our guests have had such a positive experience and we're delighted to know that you appreciated our clean accommodations, as well as the exceptional hospitality our team provides; we will be sure to pass along your kind words! To all of us at Fort Lauderdale Grand Hotel, thank you for taking the time to share your lovely review and recommendation, and we hope to have the opportunity to welcome you back soon.

2/10 Terrible

Avery

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
It was a terrible experience, me and my friend were not able to stay there even for a night because of the unsafe conditions. Door didn’t lock, policies did not match, overall horrible experience. We had to find a new hotel
Stayed 4 nights in Mar 2024
Response from Peter Pappas - General Manager on 14 Mar 2024
We're distressed to hear about your experience. Please accept our apologies for any concerns about noise and service as well as for any disappointment with the condition of the room. Our guests' comfort is our top priority, and we'll investigate your comments further. Should you be in the area again, we'd appreciate the chance to provide you with more suitable accommodation

10/10 Excellent

RJ, Barrington

Liked: Cleanliness, staff & service
It's a run down old place, but that's why the price is right. I found my room clean and adequate. Staff were pleasant and plentiful, worked at keeping things clean. Wifi good. Being an old building, insulation is poor. My room toward the back directly from reception caught a lot of noise from the elevator motor and the train that passes by that side of the property. Light sleepers be wary, but it didn't bother me. Hit the Taco Truck at neighboring Shell.
Stayed 2 nights in Mar 2024
Response from Peter Pappas - General Manager on 16 Mar 2024
What a great review to read! It's always a pleasure to hear that our guests have had such a positive experience and we're delighted to know that you appreciated our clean accommodations, as well as the exceptional hospitality our team provides; we will be sure to pass along your kind words! To all of us at Fort Lauderdale Grand Hotel, thank you for taking the time to share your lovely review and recommendation, and we hope to have the opportunity to welcome you back soon.

2/10 Terrible

Roger

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Room door sticks, bathroom door busted like it was kicked in, wall behind bathroom door damaged, bathroom door water damaged on bottom. Rusty fixtures, outlets damaged (looked dangerous to electrician), only good working outlet by sink, beds slid around floor, dresser broken, phone broken no cord, no shower mat or hand towels. Outside needs repair, (concrete looks like falling apart)
Stayed 2 nights in Mar 2024
Response from Peter Pappas - General Manager on 14 Mar 2024
We're distressed to hear about your experience. Please accept our apologies for any concerns about noise and service as well as for any disappointment with the condition of the room. Our guests' comfort is our top priority, and we'll investigate your comments further. Should you be in the area again, we'd appreciate the chance to provide you with more suitable accommodation.

2/10 Terrible

Cheryl

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
While it was the only inexpensive option available for a late incoming flight - you get what you pay for
Stayed 1 night in Feb 2024
Response from Daniel Walsh - Front Desk Manager on 8 Mar 2024
We're distressed to hear about your experience. Please accept our apologies for any concerns about noise and service as well as for any disappointment with the condition of the room. Our guests' comfort is our top priority, and we'll investigate your comments further. Should you be in the area again, we'd appreciate the chance to provide you with more suitable accommodation.

2/10 Terrible

Juliette

Travelled with family and small children
The hotel is horrible it’s ghetto and expensive for no reason my room didn’t even have a microwave and I kept trying to get in my room for 10 minutes straight
Stayed 2 nights in Feb 2024
Response from Peter Pappas - General Manager on 3 Mar 2024
We're distressed to hear about your experience. Please accept our apologies for any concerns about noise and service as well as for any disappointment with the condition of the room. Our guests' comfort is our top priority, and we'll investigate your comments further. Should you be in the area again, we'd appreciate the chance to provide you with more suitable accommodation.

6/10 Okay

Yisairi

Ok
Stayed 1 night in Feb 2024
Response from Peter Pappas - General Manager on 1 Mar 2024
Thanks for the review. We take very seriously all the reviews from our guests that have stayed to improve the quality of the hospitality service and reinforce in those areas we are applying well to the services of the hotel. We hope you come back to the hotel and have a wonderful time in the beautiful city of Fort Lauderdale.

2/10 Terrible

Siderlei

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible experience, the worst place in the world, rubbish service, the bed was dirty, no sheets were changed.
Stayed 1 night in Feb 2024
Response from Peter Pappas - General Manager on 1 Mar 2024
We're distressed to hear about your experience. Please accept our apologies for any concerns about noise and service as well as for any disappointment with the condition of the room. Our guests' comfort is our top priority, and we'll investigate your comments further. Should you be in the area again, we'd appreciate the chance to provide you with more suitable accommodation.

2/10 Terrible

Julie

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
One lady was super nice. Expedia charged me and hotel charged me. I was charged double. I expect a refund, but expedia has not done their part.
Stayed 2 nights in Feb 2024
Response from Peter Pappas - General Manager on 26 Feb 2024
Dear Guest, this hotel upon check in only has these fees: 1) Hotel service fee 31.64 per night, 2) Hotel parking fee 5.65, per night and 3) The 100.00 refundable security deposit in case of any damage to the room or the linen. The deposit is refundable. We also have an early check-in fee of 20.00 if you arrive earlier than 4 PM to check in, which is the regular check-in time. If you want a late check out, we offer a free late check out 11:30 AM, a 1 PM late check out fee for 20.00 and a 2 PM late check out fee for 40.00. These are all the fees of the hotel. However, we apologize that you had such an unpleasant experience at our property. We hope you can give us a second chance to provide you with the hospitality service that you deserve. We take very seriously all the reviews from our guests that have stayed to improve the quality of the hospitality service and reinforce in those areas we are applying well to the services of the hotel.

6/10 Okay

nelson, Doral

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I like here because it’s close to business areas. But what I don’t it’s the staff. Bad attitude. No kind of PR. The staff are on their own business not for the customer. Bad service
Stayed 2 nights in Feb 2024
Response from Peter Pappas - General Manager on 1 Mar 2024
We're distressed to hear about your experience. Please accept our apologies for any concerns about noise and service as well as for any disappointment with the condition of the room. Our guests' comfort is our top priority, and we'll investigate your comments further. Should you be in the area again, we'd appreciate the chance to provide you with more suitable accommodation.

2/10 Terrible

Daniel

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Expedia really should not list this property. Their representation is misleading. It is not the staff’s fault but this property is in poor condition, crumbling down. The tub faucet ran all night and there was a train that ran right next to our room….yes right out of My Cousin Vinny!
Stayed 1 night in Feb 2024
Response from Peter Pappas - General Manager on 24 Feb 2024
We're distressed to hear about your experience. Please accept our apologies for any concerns about noise and service as well as for any disappointment with the condition of the room. Our guests' comfort is our top priority, and we'll investigate your comments further. Should you be in the area again, we'd appreciate the chance to provide you with more suitable accommodation.

2/10 Terrible

Sam

Travelled with family
Disliked: Property conditions & facilities
To many homeless people around, parking lot full of old cars with people sleeping in them. Doors damaged and locks broken, nonfunctional. Not a good value. Won’t be staying there again!
Stayed 2 nights in Feb 2024
Response from Peter Pappas - General Manager on 24 Feb 2024
We're distressed to hear about your experience. Please accept our apologies for any concerns about noise and service as well as for any disappointment with the condition of the room. Our guests' comfort is our top priority, and we'll investigate your comments further. Should you be in the area again, we'd appreciate the chance to provide you with more suitable accommodation.

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and spacious room. Very pleased overall
Stayed 1 night in Feb 2024
Response from Peter Pappas - General Manager on 24 Feb 2024
What a great review to read! It's always a pleasure to hear that our guests have had such a positive experience and we're delighted to know that you appreciated our clean accommodations, as well as the exceptional hospitality our team provides; we will be sure to pass along your kind words! To all of us at Fort Lauderdale Grand Hotel, thank you for taking the time to share your lovely review and recommendation, and we hope to have the opportunity to welcome you back soon.

2/10 Terrible

Dilma

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
It was dirty and loud I couldn’t even rest. Never again
Stayed 1 night in Feb 2024
Response from Daniel Walsh - Front Desk Manager on 11 Feb 2024
We're distressed to hear about your experience. Please accept our apologies for any concerns about noise and service as well as for any disappointment with the condition of the room. Our guests' comfort is our top priority, and we'll investigate your comments further. Should you be in the area again, we'd appreciate the chance to provide you with more suitable accommodation.

2/10 Terrible

Eliecer

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very bad
Response from Daniel Walsh - Front Desk Manager on 4 Feb 2024
We're distressed to hear about your experience. Please accept our apologies for any concerns about noise and service as well as for any disappointment with the condition of the room. Our guests' comfort is our top priority, and we'll investigate your comments further. Should you be in the area again, we'd appreciate the chance to provide you with more suitable accommodation.

10/10 Excellent

Shandalyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay!
Response from Daniel Walsh - Front Desk Manager on 4 Feb 2024
Thank you very much for your review. We take very seriously all the reviews from our guests that have stayed to improve the quality of the hospitality service and reinforce in those areas we are applying well to the services of the hotel. We hope you come back to the hotel and have a wonderful time in the beautiful city of Fort Lauderdale.

2/10 Terrible

kevin

Disliked: Cleanliness, staff & service, property conditions & facilities
place was out dated they had the little fridge in the bathroom people smoking weed all over the place customer service was atrocious
Stayed 1 night in Dec 2023
Response from Peter Pappas - General Manager on 14 Mar 2024
We're distressed to hear about your experience. Please accept our apologies for any concerns about noise and service as well as for any disappointment with the condition of the room. Our guests' comfort is our top priority, and we'll investigate your comments further. Should you be in the area again, we'd appreciate the chance to provide you with more suitable accommodation

2/10 Terrible

Mosener

Stayed 1 night in Jan 2024
Response from Daniel Walsh - Front Desk Manager on 4 Feb 2024
We're distressed to hear about your experience. Please accept our apologies for any concerns about noise and service as well as for any disappointment with the condition of the room. Our guests' comfort is our top priority, and we'll investigate your comments further. Should you be in the area again, we'd appreciate the chance to provide you with more suitable accommodation.

2/10 Terrible

Jouvens

Business traveller, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible
Stayed 4 nights in Jan 2024
Response from Daniel Walsh - Front Desk Manager on 29 Jan 2024
Bad reviews Dear Guest, we are sorry that you had such bad experiences at our property. We hope you can give us a second chance to provide you with the hospitality service that you deserve. We take very seriously all the reviews from our guests that have stayed to improve the quality of the hospitality service and reinforce in those areas we are applying well to the services of the hotel.

2/10 Terrible

Yulia

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very unique in the fact that it was the most unsafe , loud place i had ever seen. The receptionist with the nose ring and tattoos and earphones was unhelpful. Cops in the parking lot arresting people. Nightclub in the lobby. The hood in the hood
Response from Daniel Walsh - Front Desk Manager on 11 Feb 2024
We're distressed to hear about your experience. Please accept our apologies for any concerns about noise and service as well as for any disappointment with the condition of the room. Our guests' comfort is our top priority, and we'll investigate your comments further. Should you be in the area again, we'd appreciate the chance to provide you with more suitable accommodation.

6/10 Okay

Sable

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The staff have been super nice. The cleanliness of the hotel could be a lot better. Rooms are outdated. Walls are paper thin. The pool area looks ok but the pool itself looks dirty. For the price you can’t be too surprised.
Stayed 1 night in Jan 2024
Response from Daniel Walsh - Front Desk Manager on 29 Jan 2024
Thank you very much for your review. We take very seriously all the reviews from our guests that have stayed to improve the quality of the hospitality service and reinforce in those areas we are applying well to the services of the hotel. We hope you come back to the hotel and have a wonderful time in the beautiful city of Fort Lauderdale.

2/10 Terrible

Eric, Huntington Beach

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Literally the worst hotel experience of my life. Room was absolutely filthy, stains on bed sheets, hair in the bed, no cover on the "quilt/comforter" if you can even call it that. Walked out 15 minutes after check in to go somewhere else because it was so bad. Manager wasn't there to handle anything, I had to call repeatedly over the next couple days and still the manager was never "available" and nobody there could or would provide a refund for the experience. Avoid like the plague, because it actually might contain the plague.
Stayed 2 nights in Jan 2024
Response from Daniel Walsh - Front Desk Manager on 29 Jan 2024
Dear Guest, we are sorry that you had such bad experiences at our property. We hope you can give us a second chance to provide you with the hospitality service that you deserve. We take very seriously all the reviews from our guests that have stayed to improve the quality of the hospitality service and reinforce in those areas we are applying well to the services of the hotel.

2/10 Terrible

Sona

Disliked: Cleanliness, staff & service
Stayed 2 nights in Jan 2024
Response from Daniel Walsh - Front Desk Manager on 29 Jan 2024
Dear Guest, we are sorry that you had such bad experiences at our property. We hope you can give us a second chance to provide you with the hospitality service that you deserve. We take very seriously all the reviews from our guests that have stayed to improve the quality of the hospitality service and reinforce in those areas we are applying well to the services of the hotel.

4/10 Poor

Juan

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Daniel Walsh - Front Desk Manager on 29 Jan 2024
Dear Guest, we are sorry that you had such bad experiences at our property. We hope you can give us a second chance to provide you with the hospitality service that you deserve. We take very seriously all the reviews from our guests that have stayed to improve the quality of the hospitality service and reinforce in those areas we are applying well to the services of the hotel.

2/10 Terrible

Chad

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The pictures do not show the dirt. You will pay 4.95 each night for parking and 31.95 each night for a service fee and 100.00 deposit all for this dump. I hate false advertising. Ok wait the lobby was kinda fancy and clean. We had unwanted guests in our room also total ripoff
Stayed 3 nights in Jan 2024
Response from Daniel Walsh - Front Desk Manager on 29 Jan 2024
Dear Guest, we are sorry that you had such bad experiences at our property. We hope you can give us a second chance to provide you with the hospitality service that you deserve. We take very seriously all the reviews from our guests that have stayed to improve the quality of the hospitality service and reinforce in those areas we are applying well to the services of the hotel.

6/10 Okay

Troy

Was ok, you get what you pay for.
Stayed 2 nights in Jan 2024
Response from Daniel Walsh - Front Desk Manager on 29 Jan 2024
Thanks for the review. We take very seriously all the reviews from our guests that have stayed to improve the quality of the hospitality service and reinforce in those areas we are applying well to the services of the hotel. We hope you come back to the hotel and have a wonderful time in the beautiful city of Fort Lauderdale.

2/10 Terrible

Luis

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Daniel Walsh - Front Desk Manager on 29 Jan 2024
Dear Guest, we are sorry that you had such bad experiences at our property. We hope you can give us a second chance to provide you with the hospitality service that you deserve. We take very seriously all the reviews from our guests that have stayed to improve the quality of the hospitality service and reinforce in those areas we are applying well to the services of the hotel.

2/10 Terrible

WILLIAM

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
DON’T WASTE YOUR MONEY OR TIME
Pictures were very old from website. 4stars? Whole place was in disrepair. Sticky floors, bad smell, sketchy neighborhood, lifeless front desk attendants and NO REFUNDS
Stayed 1 night in Jan 2024
Response from Daniel Walsh - Front Desk Manager on 29 Jan 2024
Dear Guest, we are sorry that you had such bad experiences at our property. We hope you can give us a second chance to provide you with the hospitality service that you deserve. We take very seriously all the reviews from our guests that have stayed to improve the quality of the hospitality service and reinforce in those areas we are applying well to the services of the hotel.

2/10 Terrible

Elba Maria

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2023
Response from Daniel Walsh - Front Desk Manager on 29 Jan 2024
Dear Guest, we are sorry that you had such bad experiences at our property. We hope you can give us a second chance to provide you with the hospitality service that you deserve. We take very seriously all the reviews from our guests that have stayed to improve the quality of the hospitality service and reinforce in those areas we are applying well to the services of the hotel.

4/10 Poor

Empress

Stayed 1 night in Jan 2024
Response from Daniel Walsh - Front Desk Manager on 29 Jan 2024
Dear Guest, we are sorry that you had such bad experiences at our property. We hope you can give us a second chance to provide you with the hospitality service that you deserve. We take very seriously all the reviews from our guests that have stayed to improve the quality of the hospitality service and reinforce in those areas we are applying well to the services of the hotel.