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Reviews of Hotel San Giovanni

1 out of 5
Hotel San Giovanni
Via Dei Cerretani 2, Florence, FI

Reviews

8.0

Very good

Rating 10 - Excellent. 95 out of 296 reviews" "
Rating 8 - Good. 120 out of 296 reviews" "
Rating 6 - Okay. 52 out of 296 reviews" "
Rating 4 - Poor. 21 out of 296 reviews" "
Rating 2 - Terrible. 8 out of 296 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

8.4/10

Amenities

7.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful Location, and European Style
Was a wonderful location, room, and stay! Owner was very nice, and helpful. Room was outstanding, and worked great. It may not be the nicest and most brand new accommodations on the planet, but it was beautiful and worked well! I will stay here again when I get the chance!
Stayed 1 night in Oct 2023

2/10 Terrible

Berta

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Stay away very gross property they do not replace their bedsheets and the mattresses are gross all stained it's in a very noisy location all night long people are screaming , playing drums, not a good place to stay I could not find any place to get away at the last minute stay. warning it's very very dirty not worth it. Rating .000
Stayed 6 nights in May 2023

10/10 Excellent

Janice

Stayed 5 nights in Sep 2022

8/10 Good

Gavin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic location,clean,typical Florence hotel
Really traditional Florence hotel, really wanted to stay in a traditional hotel and was not disappointed hence the good review, host was friendly, room was clean and decor was relevant to when it was built, FANTASTIC LOCATION don't expect modern then leave a bad review
View from room 3
Decor
Ceiling still had old paintings on
Stayed 1 night in Aug 2022

10/10 Excellent

Adam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
-
Stayed 2 nights in Aug 2022

10/10 Excellent

Jose F

Travelled with family
Liked: Cleanliness, staff & service, amenities
Great location friendly staff
Stayed 3 nights in Jul 2022

6/10 Okay

Sherry

Stayed 4 nights in May 2022

8/10 Good

Akie

Stayed 2 nights in May 2022

10/10 Excellent

Alicia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Been staying here for years. Helpful staff, superb location, clean rooms.
Stayed 6 nights in May 2022

6/10 Okay

antonio

Travelled with family
Liked: Staff & service
Lousy mattress
Kind of uncomfortable. Broken tile everywhere and be aware that the bathrooms are communal and not attached to the rooms. Probably wont stay here again. However, the hotel is very centrally located in Florence and is walking distance from some of the most popular attractions.
Stayed 2 nights in Apr 2022

6/10 Okay

khanittha, Philadelphia

Liked: Cleanliness, staff & service
I like the location but the property is outdated. I didn't know there is no wifi in my room. I have to come out of my room and sit on a beat up leather sofa with the 2 rooms across from the sofa. Also I didn't realize that I had to share a small shower with other guests. The elevator is super small. You can't fit any suitcase inside it. I barely can fir in there alone. No coffee maker, TV and most importantly WiFi in the room.
Stayed 4 nights in May 2022

10/10 Excellent

donna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff most helpful and location was excellent. Cant beat the view and history of the place. Frescos on some the rooms, in ceiling
Stayed 2 nights in Nov 2021
Response from Umberto on 14 Nov 2021
Mrs Donna thank you very much!

10/10 Excellent

Sri, Chennai

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We will stay here again .. it was a Wonderfull room with view of Florence cathedral. It’s shared bathroom but never had to wait in Que. easy walking distance from train station. I will recommend this place for family with kids too .
Stayed 2 nights in Oct 2019

8/10 Good

Luciele

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location, location, location! In front of Duomo
Stayed 2 nights in Sep 2019

8/10 Good

Eleanor

Liked: Staff & service
Great value, great view
Very old building but right off main square. View was amazing. Spacious but sparsely furnished room. WiFi only in common area. Good value if you don’t mind less than luxury accommodations.
Stayed 2 nights in Mar 2019

6/10 Okay

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
It was not as we expected booking was for four and we had a single bed and a double bed. This was the only let down.
Stayed 4 nights in Jul 2019

10/10 Excellent

Sergio and Dania

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel is at a perfect location right in front of the Duomo. And even though it’s noisy outside, once you close the wooden shutter, you do not hear anything. Humberto and Alessandro are awesome. One of the cleaning person is not so friendly. He seemed to be bothered my me asking him a question.
Stayed 2 nights in Jul 2019

6/10 Okay

Lupita, Tucson, Az

Travelled with group
There is not staff around. You need to make appointment to see them. The room was dusty. The wi-fi need more power. The stair are so dark.. but the building is nice and old very old and the location is excellent
Stayed 2 nights in Jun 2019
Response from Umberto on 11 July 2019
Dear Lupita our stairs have lights on all floors, just turn on the light! Our building is 700 years old. Thank you for your stay with us

8/10 Good

Verified traveller

Stayed 1 night in Jun 2019

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Probably the best location of any hotel ever!
Make no mistake this is a very basic hotel. Very basic. And we loved it! There was an aircon unit, tea and coffee making facilities and the bathroom had recently tiled and fitted out with a modern suite. The room itself was very clean and large with lots of old furniture and decor that made it totally charming. This place is very well run and we were allowed to leave our luggage before we checked in and after we checked out which allowed us to make the most of our trip without humping luggage around.
Stayed 1 night in Jun 2019

4/10 Poor

Anne Marie

Liked: Staff & service
Disliked: Cleanliness, room comfort
0 1r
Stayed 5 nights in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is located in the heart of Florence and can be accessed anywhere on foot. Nice room and clean.
Stayed 1 night in Mar 2019

10/10 Excellent

Suzi, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel right by the Duomo
Really lovely hotel, had a room with a private bathroom and to be honest, I've been in 3* hotels which were in worse condition than this 1*! the room was huge, bathroom looked brand new, tea and coffee facilities in the room. Close to the Duomo, everything was perfect. Friendly staff. Room had a fan and an aircon unit which was perfect for the hot weather. The only thing I would recommended is to bring ear plugs as it's noisy due to the location - not the hotels' fault!
Stayed 2 nights in Sep 2018

6/10 Okay

Mary

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Property & service aren't as great as the location
I booked this room based purely on it's excellent location so was willing to overlook the following:there is no air conditioning-only one fan in our large room, no in room WIFI (wifi only available in the common area which was suffocatingly hot due to there being no A/C, no fridge in the room, no ice machine and a very shabby dirty looking bathroom. We stayed in room 4 which had a hole in the window patched with plexiglass & tape as well as a broken shutter and the shabby, dirty looking bathroom across the hall had a broken door as well. The elevator is only big enough for one person or your luggage but not both-you have to send your luggage up one piece at a time. Service wasn't great-we were made to feel that they just wanted our money, and speaking of money, we were asked to pay in cash via email confirmation prior to arrival and again at check in which I found very sketchy, unprofessional, and brazen.I felt pestered by the staff asking me to pay cash & pay in advance (needless to say I paid with credit card) and also felt pestered by the cleaning staff who hovered around outside of our room waiting for us to leave each day-so much so that we told them not to even bother cleaning on one of the days to get them to stop loitering in the hall outside of our room.
Stayed 5 nights in Jul 2018

6/10 Okay

RACHEL T

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Watch out!!! NOT A HOTEL
It is a hostel, not a hotel and it's super old. The tilte pilled-off on the floor. Bathroom is shared, small and dirty. The drainer in the shower stall does not work.... disguisting! Everything in the room is very old. No AC. There is a tiny fan and not really efficiently working. Staf is friendly and it is located conveniently though
Stayed 1 night in Jun 2018

6/10 Okay

Verified traveller

WiFi only in lobby. Bathroom too small....
Great location just next to the Duomo... WiFi only works in lobby and the corridor creaks loudly when someone walks by... the bathroom was too small. Tall or Big people in general wouldn’t fit in it. I am 6.2’ and there was a rod hitting my head in the shower stall which was barely my shoulder wide....
Stayed 2 nights in May 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Location Location. Location!! Amazing.
Stayed 2 nights in May 2018

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
So sketchy. For the price, the hotel isn't horrible, it's just the area you have to go through to get to the hotel that was horrible. There is no AC, so it gets really hot. They gave us a really dusty fan. We kept the windows open, but the street noise was so loud that we'd be woken up almost every hour from someone yelling/laughing/singing/fighting. Yes, every hour, on week nights. No rest for the weary. The bathrooms are across the hall, and we noticed one of the bathrooms, although small, had been renovated and looked nice. Ours had not been renovated and was olddd and grody. The wifi is only in the common room, which is awkwardly placed right outside two of the bedrooms, so there were guests walking from the bathroom through the common room in only a towel. Don't be fooled by the bright pictures, they make it look much nicer and friendlier of a place than it really is.
Stayed 3 nights in Apr 2018

4/10 Poor

CANDICE

Disliked: Staff & service, room comfort

10/10 Excellent

Will

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best place, seriously.
The location is beautiful, the owner very nice, the rooms are beautiful. Absolutely amazing

4/10 Poor

TL, United States

Disliked: Property conditions & facilities, room comfort
Disappointing
The bed was very uncomfortable and the hallway traffic very loud (floors were creaky and noisy, enough to wake us several times a night)
Stayed 2 nights in Apr 2018

10/10 Excellent

Tiffany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel and the location is great- we could see the front of Il Duomo from our room. We felt that we could easily walk from the hotel to most of the major city attractions. Good place to stay if you're visiting Florence.
Stayed 3 nights in Nov 2017

8/10 Good

Emily, Poland, ME

Liked: Cleanliness, staff & service, room comfort
Great Location
I stayed for a couple of days by myself, the room was perfect for me. Staff was very accommodating and very helpful with any questions I had. As well as allowing me to store my luggage for a little bit after check out until I left for my train.
Stayed 2 nights in Nov 2017

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great time in Toscana
We stayed at the Hotel San Giovanni and used it as a base to sight see around Tuscany It was the perfect choice and three flight of stairs and dodgy WIFI apart really couldnt be faulted it is situated a stones throw from the main sights of Florence and is always bustling with life, wth a great selection of Bars and Cafes on the doorstep (Barone just aroud the corner being a fave of ours!!!) the only fault i can find with the rooms was the fact that it is used as a stop off for one night or short stays and people can be very inconsidrate when enrteing and moving around within the annex the communal kitchen area is great but not for rattling pots and pans or for sitting around having a small party as the four bedrooms that open onto this area get the full blast of any noise also one or two poeple during the week thought it ok to use this facility but not wash up after themselves that apart the staff and facilties of the San Giovanni are excellent
Stayed 6 nights in Oct 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Walk around the corner
Having to check-in around the corner then walk with your bags to another location was a little inconvenient. However, once we were at the unit, we were very happy with the location being so close to everything.
Stayed 2 nights in Oct 2017

8/10 Good

melanie, england

Disliked: Room comfort
Central hideaway
The location of this hotel was excellent. However I do feel it could do with some updating especially I the shower room .I also think individual fridges in the room would be better than a communal fridge as we had bottles of drink stolen from our area of the fridge .
Stayed 3 nights in Sep 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great find in Venice
This hotel was ideally located close to the train station. Room was very clean and hotel supplied a continental breakfast which was a perfect start to the day. Would definitely return there again.
Stayed 2 nights in Sep 2017

8/10 Good

Lucyna

Liked: Staff & service, property conditions & facilities, room comfort
Great location, nice, corky big size room. Couldn't be more central location.
Stayed 2 nights in Sep 2017

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Give it a miss
The room was old, tiny, smelly and dirty and didn't look like the pictures - There's many other places of similar price, take one of these
Stayed 2 nights in Sep 2017

6/10 Okay

v, chicago

Liked: Cleanliness, staff & service, property conditions & facilities
Literally right next to the Duomo
not a bad hotel, just very old which is not bad because its clean. shared bathroom with the floor. the location is awesome but if you are traveling on the weekend expect it to be very loud at night till early in the morning. Then a street cleaning machine drives by and is also somewhat loud.
Stayed 2 nights in Sep 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location, Location, Location!
Hotel San Ginovanni offers a wonderful accomidations in a 700 year of age heritage building that is full of character. Do nit let the shared bathroom and showers stop you from giving this unique hotel a try.
Stayed 2 nights in Sep 2017

4/10 Poor

A, Melbourne Australia

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Bad surprise
We booked this hotel following the property that was showed to us on the Expedia website, which showed a decent hotel right in front of the cathedral in the main piazza, only to be dragged to a dungeon at another location, attic room, as we were told, that this was their "annex" hotel. As an insult to injury, we were told by the check in staff that we should feel lucky that their "annex" is walking distance from the actual hotel! Well thank you then! We were also told by the hotel staff that its not their fault that Expedia did actually show us that the room we were being given was not in the actual hotel. An absolute con. I'm truly disappointed about how a reputable site like Expedia can do such a thing.
Stayed 2 nights in Sep 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
We were in the annex building, only two minutes round the corner from the main hotel. Even there the location was fantastic, and for the price you really can't beat it! Room was basic but all you needed providing you spent most of your time out in Florence!
Stayed 2 nights in Aug 2017

8/10 Good

Laura, UK

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic location
Central and clean with a fantastic view. Could do with air conditioning and an in room safe.
Stayed 2 nights in Aug 2017

8/10 Good

Carmen

Great spot l, close to all the sites.
I never seen the staff until I left. I was not informed we had no air, I found one dirty stand up fan. The temp was 103 that day. The shower was clogged. Otherwise good spot for short time.
Stayed 2 nights in Jul 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
magnificent
Stayed 2 nights in Jul 2017

10/10 Excellent

RR, Vancouver, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Can't get any closer
Opened my window to see the Duomo, Bapistry & Bell Tower! Very centrally located to all must see sites and museums. So easy to go back to hotel for siesta during hot weather and continue into evening. 8 minute walk from S.M train stn. Umberto went above and beyond to courier my medication left behind. Cozy, old world charm pensione hotel. I will return in heartbeat! Grazie mille
Stayed 4 nights in Jul 2017

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities, room comfort
Bizzare hotel. Wifi didn't work.
If you stay here, leave your bags at the bottom of the stairs. When we checked in, our room was in another building about 300m away. The wifi didn't work, and they didn't want us to pay when we checked in, so we had to go back the next morning when we were checking out, which we then had to miss the lineup time for the Musuem with the David statue because the staff didn't show up til 8am and we had a train to catch. Was not impressed by this hotel. It was a small room with a bathroom down the hall and towels that were non absorbant
Private room for 2
Private bathroom
Private bathroom
Stayed 1 night in Jun 2017

4/10 Poor

Maris, New York

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dirty, Drab and Not Worth the Money
This hotel was truly disappointing. We had luck with our hotels in Rome and Venice, even on our tight budget. I booked this hotel based on the reviews and location. Big mistake. Although the location is *central* aka 3 minutes away from the Duomo - you're basically staying at a hotel in Times Square. Outside is crowded and noisy, especially at night and early in the morning.Florence is a very small and very walkable city so theres no point in booking a hotel so close to the major attractions. Booking something 'on the outskirts' means you're walking 5 more minutes. The rooms were small and dirty, we barely had space to put our luggage down. The biggest problem for me was that the bathroom door didn't shut - gross. The bathroom was dirty and the "towels" were basically bed sheets. The room was musty and we stayed out as much as possible to avoid being in our room.
Stayed 2 nights in Jun 2017

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities
it's OK in city center
Location is good, but didn't aware of front desk is shut until 3:30pm. bathroom is dark when taking shower also water will overflow outside. location is good, close to the cathedral and other places. telephone is not matching in the hotel.com.
Stayed 2 nights in Jun 2017