Courtyard

Reviews of Peppers Moonah Links Resort

4 out of 5
Peppers Moonah Links Resort
55 Peter Thomson Drive, Fingal, VIC

Reviews

8.6

Excellent

Rating 10 - Excellent. 513 out of 1001 reviews" "
Rating 8 - Good. 329 out of 1001 reviews" "
Rating 6 - Okay. 106 out of 1001 reviews" "
Rating 4 - Poor. 40 out of 1001 reviews" "
Rating 2 - Terrible. 13 out of 1001 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

juyun

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I could get a bottle of wine through Vip access, but I completely forgot to ask. I think the hotel staff forgot like me. But they were very kind
Stayed 1 night in Apr 2024

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

8/10 Good

Felix

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice property, good location, friendly stuff, beautiful dining experience
Stayed 2 nights in Mar 2024
Response from Front Office Supervisor on 6 Apr 2024
Thank you for choosing Peppers Moonah Links Resort for your recent stay. It was our pleasure to host you, and we are thrilled you enjoyed our location, dining and staff!At Peppers Moonah Links, we strive to provide our guests with a memorable and comfortable stay, and we are delighted to hear your feedback. Your satisfaction is our top priority, and we appreciate you taking the time to share your thoughts with us.Once again, thank you for choosing Peppers Moonah Links Resort. We look forward to welcoming you back in the future and creating more wonderful memories together.Warm regards,

10/10 Excellent

Eugenio

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, whether you're into Golf or just want to explore the area.
Stayed 1 night in Feb 2024
Response from Front Office Supervisor on 6 Apr 2024
Thank you for choosing Peppers Moonah Links Resort for your recent stay. It was our pleasure to host you, and we sincerely hope you had a delightful experience with us.At Peppers Moonah Links, we strive to provide our guests with a memorable and comfortable stay. Your satisfaction is our top priority, and we appreciate you taking the time to share your thoughts with us.Once again, thank you for choosing Peppers Moonah Links Resort. We look forward to welcoming you back in the future and creating more wonderful memories together.Warm regards,

8/10 Good

Patrick

Stayed 6 nights in Feb 2024
Response from Front Office Supervisor on 6 Apr 2024
Thank you for choosing Peppers Moonah Links Resort for your recent stay. It was our pleasure to host you, and we sincerely hope you had a delightful experience with us.At Peppers Moonah Links, we strive to provide our guests with a memorable and comfortable stay, and we are delighted to hear your feedback. Your satisfaction is our top priority, and we appreciate you taking the time to share your thoughts with us.Once again, thank you for choosing Peppers Moonah Links Resort. We look forward to welcoming you back in the future and creating more wonderful memories together.Warm regards,

6/10 Okay

Troy

Travelled with family
Liked: Staff & service
It’s a golf property in the middle of nowhere. If your only there to Golf then it’s fine. We were also given a room that absolutely reeked of smoke. It’s a non-smoking room but what do you expect when you have ashtrays on every patio. To their credit they did move us to another room thankfully but this should have never happened.
Stayed 2 nights in Feb 2024
Response from Front Office Supervisor on 6 Apr 2024
Thank you for providing your feedback regarding your recent stay at our golf property. We apologise for any inconvenience caused by the initial room assignment that had a strong smoke odour, despite being designated as a non-smoking room. This is certainly not the experience we aim to provide our guests, and we regret that it occurred during your stay.We appreciate your understanding and cooperation as we promptly relocated you to another room. Rest assured, we will investigate the issue to ensure that proper measures are in place to prevent such occurrences in the future. Your feedback is invaluable to us as we strive to maintain the highest standards of cleanliness and comfort for all our guests.We appreciate your patience and hope that despite this initial setback, you were able to enjoy your overall experience at our golf property. If there is anything else we can do to assist you or if you have any further concerns, please do not hesitate to contact us directly. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future under more favourable circumstances.

10/10 Excellent

Shaina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay at this property. It was spotlessly clean and really spacious. We enjoyed all the amenities and features available in the room such as the dishwasher, dryer, washing machine, fridge/freezer, stovetop etc. The price is worth the value. Would definitely stay again.
Stayed 2 nights in Feb 2024
Response from Hugh M. - Front Office Supervisor on 18 Feb 2024
Thank you very much for your fantastic feedback. I am extremely pleased to know that you had a wonderful stay and enjoyed our high level of service. We are dedicated to constantly improve our services and your positive words are much appreciated by everyone here. We do hope that we have the pleasure of welcoming you back soon at Peppers Moonah Links Resort.

6/10 Okay

Kitt Yee

Stayed 2 nights in Dec 2023

10/10 Excellent

Sev

Stayed 1 night in Jan 2024
Response from Front Office Supervisor on 6 Apr 2024
Thank you for choosing Peppers Moonah Links Resort for your recent stay. It was our pleasure to host you, and we sincerely hope you had a delightful experience with us.At Peppers Moonah Links, we strive to provide our guests with a memorable and comfortable stay.Your satisfaction is our top priority, and we appreciate you taking the time to share your thoughts with us.Once again, thank you for choosing Peppers Moonah Links Resort. We look forward to welcoming you back in the future and creating more wonderful memories together.Warm regards,

10/10 Excellent

Kore

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great! Staffs are friendly and helpful, room is very spacious. The only thing I would suggest for improvement is for the resort to provide some complimentary water bottles in the room for the guests to drink. I realised there was no drinking water available in the room after I got back very late. I had to drink the tap water.
Stayed 2 nights in Jan 2024
Response from Hugh M. - Front Office Supervisor on 31 Jan 2024
Thank you for sharing your feedback with us regarding your recent experience.Your input is incredibly valuable as we continually work towards improving our services. Due to a sustainability program we no longer provide bottled water in the rooms, but please be assured that our drinking water is perfectly acceptable. We sincerely appreciate your contribution to our ongoing efforts to provide a great guest experience.

10/10 Excellent

Pirathat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
Service was fantastic. Staff were lovely and helpful. Bed was comfortable. Breakfast was great. Unfortunately, there were issues with mold in the bathroom. These issues didn’t bother us too much as we stayed there for one night only.
Stayed 1 night in Jan 2024
Response from Front Office Supervisor on 23 Jan 2024
Thank you for sharing your feedback with us regarding your recent experience. Your input is incredibly valuable as we continually work towards improving our services. Please be assured that your comments have been forwarded to the relevant manager for a thorough review. We sincerely appreciate your contribution to our ongoing efforts to enhance our offerings and provide a better experience.

10/10 Excellent

Tracey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A really lovely place to stay close to the hot springs. Great room overlooking the golf courses. Staff were always smiling, helpful and welcoming.
Stayed 2 nights in Jan 2024
Response from Front Office Supervisor on 23 Jan 2024
Thank you for choosing Peppers Moonah Links Resort for your recent stay. It was our pleasure to host you, and we sincerely hope you had a delightful experience with us.At Peppers Moonah Links, we strive to provide our guests with a memorable and comfortable stay, and we are delighted to hear your feedback. Your satisfaction is our top priority, and we appreciate you taking the time to share your thoughts with us.Once again, thank you for choosing Peppers Moonah Links Resort and we look forward to welcoming you back in the future.Warm regards,

10/10 Excellent

ELENA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Front Office Supervisor - Hugh M. on 26 Feb 2024
We're absolutely thrilled to receive your perfect 5-star review! Thank you so much for taking the time to share your experience with us.Your positive feedback is incredibly rewarding for our team, as we work tirelessly to ensure every guest has a memorable stay. Knowing that we've met your expectations fills us with pride and gratitude.We can't wait to welcome you back for another fantastic stay in the future. Until then, please don't hesitate to reach out if there's anything we can do to make your next visit even more enjoyable.Warm regards,

8/10 Good

YANTING

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Front Office Supervisor - Hugh M. on 26 Feb 2024
We would like to extend our sincere appreciation for taking the time to review your recent stay at our property. Your feedback is invaluable to us as we strive to continuously enhance our guests' experiences.We are pleased to learn that you rated your stay with us a 4 out of 5. Your positive rating reaffirms our commitment to providing excellent service and accommodations to all our guests.Should you have any suggestions or areas where you believe we can improve, please do not hesitate to share them with us. Your insights will help us to further elevate the quality of our services and ensure that each guest enjoys a memorable stay with us.Thank you once again for choosing to stay at Moonah Links Resort. We look forward to welcoming you back for another enjoyable experience in the future.Warm regards,

10/10 Excellent

Raquel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

Sam

Stayed 1 night in Dec 2023
Response from Front Office Supervisor - Hugh M. on 26 Feb 2024
Your positive feedback inspires and motivates us to continue striving for excellence in everything we do. We are truly grateful for your kind words and for choosing to stay with us.Thank you once again for your glowing review. We cannot wait to welcome you back for another outstanding stay in the future!Warm regards,

2/10 Terrible

Marie

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
stay away from apartment # 45 that is privatley owned its non-livable, Section 61 of tenantcys act - not fit for livable purpose Dead bugs all over the floor, dirty floors, filthy, cob webs as high as your ankle in the bedrooms, living room, dining room, not safe for anyone, STAY AWAY! The onwners will not give a refund and they are GREEDY!
Stayed 1 night in Jan 2024
Response from Front Office Supervisor - Hugh M. on 26 Feb 2024
We sincerely apologise for the distressing experience you encountered during your recent stay in Apartment #45. Your feedback is deeply concerning, and we take such matters very seriously.Please be assured that Apartment #45 is privately owned and not managed by our property. However, we understand the gravity of the situation and are taking immediate steps to address it with the property owners. We will ensure that the necessary actions are taken to rectify the issues and bring the apartment up to the standard expected for a livable environment.Your safety and comfort are our top priorities, and we deeply regret that you were subjected to such unacceptable conditions. Rest assured, we are working diligently to prevent such incidents from occurring in the future.We appreciate you bringing this matter to our attention and encourage you to contact us directly if there is anything further we can assist you with. Your satisfaction is of utmost importance to us, and we hope to have the opportunity to restore your faith in our property.Warm regards,

6/10 Okay

Michelle

Travelled with partner
Liked: Staff & service
If you are golfers, with the purpose of this being a golfing venue it will be perfect for you. If you are looking for basic accommodation close to hot springs also fine. It is tired. Some mould on bathroom ceiling, exhaust fan in bathroom sounded like jet turbine, weird marks on ceiling in bedroom. Bed comfy enough and certainly very peaceful with golf course view. Dining. Pebbles food was lovely although decor tired. The lounge bar area would perhaps be nice to enjoy happy hour but you need to know it’s a golf club first and foremost and on a Friday at 5pm it was extremely busy and loud, so many club members having a great time, and right they should be, but if that’s not your scene then it will disappoint. It would be great for the purpose of gold socials, but I wish I had known going in that it was not quite what I had hoped for in terms of appointments and places to walk. Skip the breakfast buffet and go to one of the nice places locally as the food was really poor at breakfast. Bacon like leather. It was fine, and if you are a golfer it would be perfect as the course looked beautiful. It’s not a non golfing couples getaway venue.
Stayed 1 night in Jan 2024
Response from Front Office Supervisor on 23 Jan 2024
Thank you for sharing your feedback with us regarding your recent experience.Your input is incredibly valuable as we continually work towards improving our services. Please be assured that your comments have been forwarded to the relevant manager for a thorough review and passed on to our kitchen team. We sincerely appreciate your contribution to our ongoing efforts to enhance our offerings and provide a better experience.

10/10 Excellent

Viranda Clarissa

Stayed 2 nights in Dec 2023

10/10 Excellent

Margaret

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room, spacious and very quiet, nice balcony. Great bathroom. In golf course, bit of a drive to beach and restaurants. Would certainly consider staying again
Stayed 2 nights in Dec 2023

8/10 Good

Sam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

Lindsey

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Meh
Room was clean and tidy, price reasonable. Nice to have a sliding door to outside overlooking the gold course. Breakfast wasn't included so we paid $35 each and the food options felt a bit like school camp. Sloppy scrambled eggs, cold roast tomato and coffee you have to make yourself at a machine in a hallway (also luke warm). Only one milk option, no chai or hot choccy. My Mother asked for a Chai latte and they wanted to charge extra for it. A bit tight considering the calibre of the property. Quite underwhelmed.
Stayed 1 night in Nov 2023

10/10 Excellent

Vijay

Stayed 2 nights in Nov 2023

6/10 Okay

christine

Stayed 1 night in Nov 2023

8/10 Good

Louise

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for a short stay
Stayed 1 night in Oct 2023

10/10 Excellent

Luka

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really peaceful & secluded accomodation to get away from the hustle & bustle of city life. Really enjoyed the room & views.
Stayed 4 nights in Oct 2023

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Loved it all
Stayed 1 night in Oct 2023

10/10 Excellent

Marie Sharonne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful staff. Quiet location
Stayed 1 night in Oct 2023

10/10 Excellent

jasen

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Sensational room. Very relaxing. The food at golf club was great. Don’t play golf but will come back as so close to the touristy things
Stayed 1 night in Oct 2023

8/10 Good

Rosetta

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 1 night in Oct 2023

10/10 Excellent

Ankit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Ehsan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we had a very good experience staying in this hotel. Will consider coming back
Stayed 1 night in Sep 2023

8/10 Good

Carolynne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Garrett

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful setting and location with friendly staff
Stayed 1 night in Aug 2023

10/10 Excellent

Trung Kevin

Stayed 1 night in Aug 2023

10/10 Excellent

qj

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Ivan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Curtain was not working and pillow a bit too thin
Stayed 1 night in Aug 2023

4/10 Poor

Daniel

Travelled with partner
Disliked: Property conditions & facilities
The fan in bathroom sounded like a tractor and for the price you pay for the property very outdated and below expectation.
Stayed 1 night in Aug 2023

10/10 Excellent

Carmen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed out stay here very much, the bed was comfy and the room was very cosy. Had a golf view which was lovely. The only issue we had was the noise coming from the mini-fridge in our room as it was too loud, so we unplugged it before falling asleep.
Stayed 1 night in Aug 2023

8/10 Good

natalie

Stayed 1 night in Jul 2023

10/10 Excellent

Jessica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic accommodation. The room and it’s size exceeded our expectations. Thank you
Stayed 1 night in Jul 2023

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and clean place
Stayed 1 night in Jul 2023

10/10 Excellent

Erica

Liked: Cleanliness, staff & service, property conditions & facilities
It was lovely and quiet and the atmosphere was calm. Loved the shower. Wished I'd had more time to stay and enjoy.
Stayed 1 night in Jul 2023

10/10 Excellent

Sunny

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
All the staff were very helpful and Glen in particular, from Spike Bar was excellent. Always smiling and happy to help.
Stayed 2 nights in Jul 2023

8/10 Good

Mary

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location. However, mattress was very uncomfortable and needs to be replaced
Stayed 1 night in Jul 2023

2/10 Terrible

Stella

Travelled with partner
I was disappointed with the heating. We tried to heat up our room but the heating through the split system didn’t seem to work and it was freezing at night. Thank god we had our bath robes to keep us warm. Aside from this issue we were very pleased with the property
Stayed 1 night in Jul 2023

10/10 Excellent

Kevin

Stayed 2 nights in Jun 2023

10/10 Excellent

Wendy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful and relaxing stay at Moonah Link hotel. The views were fantastic .
Stayed 2 nights in Jun 2023

10/10 Excellent

Jung Eun

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very modern and clean. Staff were very friendly and helpful and they even upgraded our room.
Stayed 1 night in Jun 2023

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great accommodation and we are overall very happy. We haven't asked (and it might have been our oversight) but we didn't receive any VIP perks though.
Stayed 2 nights in Jun 2023