Deluxe Twin Share Room

Reviews of Karelia Alpine Lodge

4 out of 5
Karelia Alpine Lodge
9 Parallel St, Falls Creek, VIC

Reviews

8.6

Excellent

Rating 10 - Excellent. 26 out of 44 reviews" "
Rating 8 - Good. 10 out of 44 reviews" "
Rating 6 - Okay. 3 out of 44 reviews" "
Rating 4 - Poor. 2 out of 44 reviews" "
Rating 2 - Terrible. 3 out of 44 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

2/10 Terrible

RICHARD

Stayed 4 nights in Sep 2023
Response from Management on 20 Sept 2023
Good on ya Richard - we didn't expect anything else from an idiot that has never stayed with us.Well, you are a moron behind believe.First you went to Perisher and got injured - all covered by the insurance , but coming to Falls Creek you didn't take the insurance cover. Yes it is absolutely terrible that you are such an idiot !!!

10/10 Excellent

Leslie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unique Swiss decor in Australian Alps. Friendly and helpful staff Interesting dining option
Stayed 5 nights in Aug 2023
Response from Management on 20 Sept 2023
Thank you for the lovely review. Good to know that you have had an enjoyable stay with us.

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jul 2023
Response from Management on 20 Sept 2023
Thank you for the review.We are pleased to know that you had an enjoyable stay with us.

4/10 Poor

Linda

Liked: Staff & service
Disliked: Cleanliness
Maybe I should have read the booking better. For 960.00 I sort of expected a bigger home bathroom and maybe a kitchen. The room was cold with not alot of linen. The bedding looked very old and uninviting. For a delux suit. It was far from that. I booked two night and only stayed one. It was that uncomfortable.
Stayed 2 nights in Mar 2023
Response from Karelia Management on 28 Mar 2023
We found you wondering in the street totally lost and you had no idea at which resort you were staying, you also didn't know whom you booked the accommodation through, a totally lost soul. We tried to help you to sort it all out for you and as you said your partner stood you up and you were not with it at all. I am sorry that you had to carry up all the alcohol bottles from your car into the room only to take it back the next morning at 5.30am. It definitely wasn't you cup of tea.Hope that you had a better stay elsewhere.

10/10 Excellent

peter

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff are wonderful and the location for skiing was excellent
Stayed 3 nights in Aug 2022
Response from Jerry on 26 Aug 2022
Thank you for letting us know that you have enjoyed your stay with us.

4/10 Poor

Emmeline

Liked: Cleanliness
Disliked: Staff & service
Stayed 3 nights in Jul 2022

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jun 2022

10/10 Excellent

maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I absolutely loved the European feel that Karelia Alpine Lodge offered.
Stayed 1 night in Apr 2022
Response from Jerry on 19 Apr 2022
Hello Maria, Good to hear that you have enjoyed your stay with us Thank you

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2021
Response from Karelia Alpine Lodge Management on 10 Aug 2021
Thank you for your stay with us

10/10 Excellent

Verified traveller

Business traveller, Travelled with group
Liked: Staff & service, property conditions & facilities
Great restaurant and owner very accommodating
Stayed 1 night in Apr 2021
Response from Jerry on 8 Apr 2021
Thank you for the positive review. Good to know that you were happy with our hospitality service. :)

10/10 Excellent

Roger, Sydney

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Jerry runs a great “authentic” alpine ski lodge. Ski to the door , come off season same hospitality and service , trek, ride, or whatever - book your next holiday there because it is brilliant - have you booked yet ???
Stayed 2 nights in Feb 2020
Response from Jerry on 24 Feb 2020
Thank you for the positive review Roger. I am happy to hear that you have enjoyed your stay in Karelia Lodge. Looking forward to see you in winter.

8/10 Good

Verified traveller

Stayed 2 nights in Jul 2019
Response from Jerry on 5 Aug 2019
Thank you for the review

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2019
Response from Karelia staff on 5 Aug 2019
Thank you for letting us know that you won’t be back, awesome:)

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jul 2019
Response from Jerry on 21 July 2019
Thank you for the review.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gerry makes every effort to make your stay as confortable as possible. If you take the breakfast and dinner package i promise you that you will not go home hungry. Great choices.
Stayed 4 nights in Jun 2019
Response from Jerry on 6 July 2019
Thank you for the review. Very happy to see satisfied guests.

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cute little venue that catered for my small family during Peaks Challenge 2019. Charming atmosphere, lovely staff, and they even catered for our plant based diets.
Stayed 2 nights in Mar 2019
Response from Jerry on 18 Mar 2019
Thank you for you lovely review

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Room comfort
Bed not long enough for 180cm male. Only bottom bed sheet and sooner provided. Staff member was helpful and rooms were clean. Very quiet. Very 80’s.
Stayed 4 nights in Jul 2018
Response from Jerry on 4 Aug 2018
Thank you for the review Matt. The budget single room is what it is - small this is why it is a lot cheaper than any other room. There was an option for you to get the deluxe single but you have picked the cheaper option. The bed is 1.8 meters long and I tried to include the size in the room description, however, Expedia did not let me do that. Thank you for staying with Karelia.

10/10 Excellent

Chelsea, Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cute and quirky lodge. So close to the main lift up the mountain, can ski/board down the end of the street to make it there. The outdoor spa was perfect! The restaurant downstairs was a bit overpriced for what we got. But otherwise a great stay.
Stayed 3 nights in Jul 2018
Response from Jerry on 26 July 2018
Hello Chelsea Thank you for the review. Just so you know, our meals are not overpriced and as you know you know already we do huge serves and you can help yourself to the salad bar as much as you like. Being in a remote country area we depend on transport and this cost needs to be included in our prices.

6/10 Okay

John, Melbourne

Liked: Cleanliness, room comfort
Quaint Swiss Style Chalet
Old style chalet well maintained very clean. Goulash stall out front. Bar opens at 4:30. Rooms could be from 30s Austria or Switzerland. Restaurant experience was a little disappointing on the night with the German smorgasbord.
Stayed 2 nights in Sep 2017
Response from Jerry on 16 Sept 2017
Thanks for the review John. I think that we are better then 3. First of all, you have booked a single room , however we have upgraded you to a double room. so you have more comfortable stay. The chalet and the rooms are very unique in Falls Creek, all my guests that have been to Austria are coming back year after year and keep saying that the minute they walk in they feel like being back in Austria. I am not sure what else you expect on our German Night, after all is is all you can eat for $48/person. Where else would you get goulash soup, schnitzels, German sausages, leberkase, smoke hogs, sauerkraut, mash , selection of 4 salads, Gypsy ham, salami and a large selection of cakes and desserts for $48/person ??? Thank you for staying with Karelia.

10/10 Excellent

Boris, Moscow. Russia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The spirit of Tirol Alps in Australia
Very impressed with the lodge design. Feels the warmth of the wood everywhere: from stairs and walls to the restaurant and breakfast room. The warmth spreads from the hearts of the staff especially the manager. Wonder how many professions combine in one person.
Stayed 3 nights in Jul 2017
Response from Management and staff on 31 Aug 2017
Thank you so much for the review Boris. I am very happy to hear that you have enjoyed your stay in Karelia. See you next year

2/10 Terrible

Jules, Adelaide

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Completely overpriced
Stayed for a long weekend. Paid over $500.00 a night thought we were getting something special with the "Honeymoon Suite". 10 sq metres total really old with poor facilities and uncomfortable bed. Would never stay here again.
Response from Management and staff on 20 Apr 2017
Julian I don’t usually respond to whiners, because they are very unhappy people no matter where they stay. My suggestion is - stay at home. There is no merit in your review. Karelia is not an ordinary Aussie shack that you are custom to stay in, but a unique Austrian Chalet in the Aussie’s Alps. There is no merit in giving you the time of a day, however I like to answer your review in a polite manner. You were the only person out of 35 guests that was whining about everything every 5 minutes. We do not offer a room service, however we have provided room service to your wife when she requested a drink to be brought up to her room and you even didn’t pay for it. Isn’t that always the case ??? The accommodation cost is very reasonable considering that we are paying $50K /year in rates. Our guests service is well behind imagination – on the day of the 3 peaks race we have served breakfast at 5am and kept it going till 10am for the late risers. You have paid for continental breakfast, however we served hot breakfast as well (no extra charge) . The lodge is a very special and authentic Austrian-Swiss chalet and we enjoy many returned guests even for the 3 Peaks. The lodge and room facilities (incl. the room size) are specified on the Wotif webpage – are you illiterate ??? I think that you should be more concern about your very expensive cycling apparel that you are selling in your Cycle Closet shop in Adelaide. All overpriced and most of the stuff is available elsewhere for a half of your price. Guests like you will not be happy anywhere !!!!!

8/10 Good

don, perth

Liked: Cleanliness, staff & service, property conditions & facilities
Family run, Friendly, basic (towels/soap?) and small rooms, quaint Czech chalet atmosphere with wood everything and eclectic stuff decorating all parts of all walls. Best hot chocolate on planet earth from kiosk. Nice owner. Great drying room, good hot breakfast.
Hi Don Thank you for the review. I am glad to hear that you have had a wonderfull time while staying in Karelia lodge. I am trying to offer unforgatable snow holiday experience in Falls Creek. Right away we serve the best hot chocolate and gluhwine in Falls Creek not to mention the goulash soup and of course the goulash pies. Once again - Thank you . Regards Management and Staff

10/10 Excellent

Ivana, Gold Coast, QLD

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place, good view, good service, comfy & save
Best experience ever, even though it was 6 hours traveled on the bus. It was my first solo trip & first activities in the snow, which really awesome. I built my own snowman, went for snow mobile tour, went to ski & other. All I can say is worth it ..
View from outside
Entrance to rooms
Entrance to Restaurant & Bar
Hello Ivana, Thank you for the lovely review. I am very happy that you have had wonderfull time in Falls Creek while staying in Karelia lodge.I can also see that you have lived to the fullest while in falls Creek. Good on you . Thank you for staying in our Lodge. Regards Management and Staff

10/10 Excellent

Ivana, Gold Coast, QLD

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Place, good view, good service, comfy & save.
Best experienced ever, it was my first solo trip, & first activities in the snow. Jerry (owner of the place that I stayed) and the staff were really nice, & give a good service (food & cleaning).Other people are friendly too :)
View from outside
Entrance to rooms
Entrance to restaurant and bar
Response from Jerry on 19 Aug 2016
Hello Ivana, Thank you for the lovely review. I am very happy that you have had wonderfull time in Falls Creek while staying in Karelia lodge.I can also see that you have lived to the fullest while in falls Creek. Good on you . Thank you for staying in our Lodge. Regards Management and Staff

8/10 Good

Chris, Sydney

Liked: Cleanliness, staff & service, property conditions & facilities
Great Ski In / Out Lodge in Falls Creek
Very friendly, homely and comfortable lodge. Great variety of food over 4 nights.
Thank you for the review. Good to hear that you had a great stay in Karelia. Thank you .

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great find
My partner and I had a great stay at this lodge and we found the room and location to be excellent value for money.The staff were extremely friendly,helpful and welcoming.However the hot breakfast should be included in the free breakfast.But would definitely recommend.
Response from General Manager on 29 Aug 2016
Hi, Thank you for the review. I am happy to hear that you had a great time here. We would love to offer a free the hot breakfast, however with our very affordable rates it is not possible. Thank you.

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Room comfort
Response from General Manager on 29 Aug 2016
Your rating is not justified.

10/10 Excellent

Simon, Australia - WA - Perth

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Distinctive; Value: Fair price;

10/10 Excellent

Mick, Australia - VIC - Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities
food was excellent...very wholesome and hearty

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities
Good brekky and dinner, can store luggage during day

8/10 Good

Zoe, Australia - QLD - Brisbane

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Facilities: Tired, Bed was EXTREMELY noisy.; Value: Over-priced; Service: Courteous; Cleanliness: Spotless;

10/10 Excellent

Vincent, Australia - NSW - Sydney

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Louise, Australia - VIC - Regional VIC

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Comprehensive ; Value: Great deal; Service: Go the extra mile; Cleanliness: Spotless; Amazing value for one of the best locations on the mountain. Good for groups or singles.

8/10 Good

Terry, Australia - VIC - Melbourne

Facilities: Typical; Value: Reasonable; Service: Inoffensive; Cleanliness: Neat;

10/10 Excellent

Trevor, Australia - VIC - Regional VIC

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Julie, Australia - VIC - Regional VIC

Liked: Cleanliness, staff & service, property conditions & facilities

8/10 Good

Kim, Australia - VIC - Regional VIC

Liked: Cleanliness
Facilities: Typical; Value: overly expensive ; Service: Polite; Cleanliness: Pleasant; the couple who ran the hotel were delightful and full of information of the area

10/10 Excellent

Christopher, Australia - VIC - Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Good; Value: Great deal; Service: Go the extra mile; Cleanliness: Delightful;

10/10 Excellent

Esti, Australia - VIC - Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Home away from home, Outstanding; Value: Fantastic; Service: Remarkable, Go the extra mile, Phenomenal; Cleanliness: Spotless, Immaculate, Pristine;

8/10 Good

David, Australia - VIC - Melbourne

Liked: Cleanliness
Facilities: Modest; Value: Fantastic; Service: Basic; Cleanliness: Pleasant; bathroom could be bigger

10/10 Excellent

Ilker, Australia - VIC - Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities

8/10 Good

Stephanie, Australia - VIC - Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Above average; Value: Affordable; Service: Remarkable; Cleanliness: Pleasant; The hotel is very cute. Something I haven't seen in a long time! Worth a visit.

10/10 Excellent

Grant, Australia - NSW - Regional NSW

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Nice ; Value: Great deal; Service: Friendly; Cleanliness: Pleasant, Lovely; Would definitely stay in the apartments again if I had the choice

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Home away from home; Value: Affordable; Service: Outstanding; Cleanliness: Beautiful;