I was to stay at here with my family last March 16, 2020.
At the last min due to covid all travel was stopped. Due to the time difference between America and UK i was unable to contact City Padzz and cancel right away. I did however contact expedia.
Long story short City Padzz absolutely refused to give me a refund for our stay. I emailed them multiple times, explained the situation ( covid) and how this was completely out of my control.
It also took MANY emails and attempts to even get someone to be in vontact with me regarding everything.
Needless to say we lost a lot of money and in a time in which the economy was falling and people couldnt work and mant families all iver were struggling this facility failed to refund any money.
I do not typically write reviews, but in this instance i felt it necessary to follow up.
They did however offer for me to use my
" credit " anytime throughout the year, well.....covid was still a very real, fatal issue and i chose to keep my family and others safe, bye not traveling.
I really wish i could have had the opportunity to be able to write a great review and state that City Padzz was outstanding and refunded me for the world being shut down due to a pandemic, but that is NOT the case.
However expedia, after many phone calls did refund my flights and car rental.
To this day a year later Cuty Padzz has never once been in contact with me to further offer a refund.