Dear Customer, thank you for expressing an evaluation about your stay at our facility in Auronzo di Cadore, Grand Hotel Misurina. The opinions of our customers are fundamental in order to improve the quality and efficiency of our services. We are sorry that you did not enjoy your stay, however we would like to specify that the mattresses are new and therefore a bit stiffer. If you had reported it to us we would have tried to find a solution to the problem. We hope you will allow us the pleasure of seeing you again soon at the Grand Hotel Misurina or in another of our more than 30 facilities throughout Italy. Sincerely yours.

Dear Customer, thank you for expressing an evaluation about your stay at our facility in Auronzo di Cadore, Grand Hotel Misurina. The opinions of our customers are fundamental in order to improve the quality and efficiency of our services. We are pleased that you enjoyed your stay in general, more particularly our facility. We are sorry for what occurred on site, this is a misunderstanding as in no way is our staff discriminating against guests.Tables are reserved for people who have half board while the others are assigned on the spot by our staff, however this is in no way meant to be a belittling treatment but only an organizational issue. We regret that the perception was different. We hope you will give us the pleasure of seeing you again soon at the Grand Hotel Misurina or at another of our more than 30 facilities throughout Italy. Sincerely yours.

Dear Customer, thank you for writing a review about your stay at our facility in Auronzo di Cadore, the Grand Hotel Misurina. The opinions of our customers are fundamental in order to improve the quality and efficiency of our services. We are sorry that your stay was not entirely up to your expectations, but we believe we can respond to your individual comments. The Grand Hotel Misurina is an imposing structure with a great tradition that has lasted for decades and that has always been able to renew itself in order to guarantee excellent environments and services to its guests. Some maintenance works are currently suspended, but will resume at the end of the summer season. The apartment assigned to you has a kitchenette inside, but it is not a required or paid service. In fact, what you have purchased is a hotel stay and not a residence. We are pleased, in any case, that you have appreciated the extraordinary location of the Grand Hotel Misurina, situated on the homonymous lake. We hope to see you again at the Grand Hotel Misurina or in another one of our more than 30 structures throughout Italy. Best regards.

Dear Mr., you knew the cancellation policies when you reserved. No refund was to be paid in case of no-show. We find, then, very inappropriate the evaluation you gave - since you never actually stayed at the hotel. We kindly invite you to remove the "review". Best regards.

Dear Guest, it is appreciated you spent time writing a review regarding your stay at Grand Hotel Misurina, our property in Auronzo di Cadore. Guests’ opinions are very important to improve quality and efficiency of our services. We’re sorry you weren’t totally satisfied with your stay. Nevertheless, we are able to reply to your concerns. We do have plenty of parking at the hotel: free outdoor parking and indoor garage subject to payment – both of them according to availability, but the garage is actually upon reservation (so you could have reserved it). There is even plenty of city parking next to the hotel. Table assignment at breakfast is very fast. There is the panel “Wait here to be seated” and then when the table is ready we do accompany our guests to their table. You chose not to wait and sat, wrongfully, at someone else’s table. That’s why you were moved – you didn’t give us the chance, actually, to clean your table. Be patient and not rush things next time. We can assure you our walls are not thin, it is not possible you had issues with noises from the stairs. We’re glad, anyway, you appreciated the stunning location of Grand Hotel Misurina, set on the homonymous lake, and the kindness of our reception staff. Hoping to see you again at Grand Hotel Misurina or in one another of our over 30 properties all over Italy. Best regards.

Dear Guest, it is appreciated you spent time evaluating your stay at Grand Hotel Misurina, our property in Auronzo di Cadore. Guests’ opinions are very important to improve quality and efficiency of our services. We’re sorry you weren’t satisfied with your stay, nevertheless we may be able to reply to some of your concerns. The Grand Hotel Misurina is a very famous and historical building of the area. It is, however, frequently renovated and very well maintained. Its furnishing is very typical, wooden and mountain-style. Our restaurant service is wisely managed by our chef and our Food & Beverage office, which chooses every day the best raw materials in order to provide our guests with various and tasteful menus. It is clearly stated on our website and during the booking process that some costs are extra. We are surprised you didn’t get those information. We’re glad, anyway, you appreciated the location of Grand Hotel Misurina, amazingly set on the eponymous lake. Hoping to see you again at Grand Hotel Misurina or in one another of our over 30 properties all over Italy. Best regards.