Front of property

Reviews of Hotel Riu Plaza The Gresham Dublin

4 out of 5
Hotel Riu Plaza The Gresham Dublin
23 Upper O Connell Street, Dublin, Dublin

Reviews

8.8

Excellent

Rating 10 - Excellent. 765 out of 1284 reviews" "
Rating 8 - Good. 323 out of 1284 reviews" "
Rating 6 - Okay. 103 out of 1284 reviews" "
Rating 4 - Poor. 54 out of 1284 reviews" "
Rating 2 - Terrible. 39 out of 1284 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
True 4 star hotel in every way. Only thoughts would be pneumatic tyres to cleaning trolleys to reduce corridor noise in the early mornings.
Stayed 4 nights in Mar 2024

10/10 Excellent

Philip Norman

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, friendly staff, breakfast was spot on with plenty of choice. Relaxed atmosphere in the bar.
Stayed 3 nights in Mar 2024

10/10 Excellent

Mary

This was a beautiful property and was so convenient and comfortable.
Stayed 2 nights in Mar 2024
Response from Online Reputation Manager on 19 Mar 2024
Dear Mary,We are very pleased with the feedback you have given us, from which we gather that you have enjoyed your stay with us and that you have fond memories of your stay.We would love to have you visit us again, so that we can meet your expectations again.Come back soon!Yours faithfully,Hotel Riu Plaza The Gresham DublinOnline Reputation Manager

10/10 Excellent

Simon

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great overnight at the hotel, staff very friendly and accommodating and the whole stay was hassle free. Enjoyed the excellent breakfast.
Stayed 1 night in Mar 2024

10/10 Excellent

Mary

Liked: Amenities, property conditions & facilities
Great central location to enjoy all the areas of Dublin a walk or bus ride away
Stayed 7 nights in Mar 2024

10/10 Excellent

Patricia Cristina

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property, nice rooms, great breakfast, bar & restaurant...super walkable to most sights
Stayed 5 nights in Mar 2024
Response from Online Reputation Manager on 19 Mar 2024
Dear Patricia Cristina,Thank you very much for choosing us and for sharing your review about your last stay.We appreciate your comments regarding your stay.We look forward to hosting you again in the near future.Kind regards,Hotel Riu Plaza The Gresham DublinOnline Reputation Manager

8/10 Good

Randy

Travelled with partner
Liked: Cleanliness, staff & service
The hotel is a bit dated but the overall stay was good.
Stayed 7 nights in Mar 2024
Response from Online Reputation Manager on 14 Mar 2024
Dear Randy, Thank you for the lovely review!We are delighted to hear you enjoyed your time at Hotel Riu Plaza The Gresham Dublin! The happiness and satisfaction of our guests is our top priority and for this reason your praise lets us know we are doing our job well.Please note that we are constantly making improvements in this house. For example, we opened a completely new wing in 2022 and renovated some areas in 2023.We do hope to host you again soon for the perfect stay you deserve.With appreciation, Hotel Riu Plaza The Gresham DublinOnline Reputation Manager

10/10 Excellent

Michelle

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very easy to getting a round of Dublin. Breakfast is great!
Stayed 6 nights in Mar 2024
Response from Online Reputation Manager on 19 Mar 2024
Dear Michelle,Thank you so much for taking the time to write a review. We are very happy to hear that we were able to provide you with a great experience.It was a pleasure having you as our guest, and we look forward to welcoming you again on your next visit to our area.Best Regards, Hotel Riu Plaza The Gresham DublinOnline Reputation Manager

10/10 Excellent

Elizabeth Anne, Whitby

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast every morning was amazing. Everything was always hot. We would definitely return here next time in Dublin. Staff were all very friendly.
Stayed 6 nights in Mar 2024
Response from Hotel Riu Plaza The Gresham Dublin Online Reputat on 11 Mar 2024
Dear Elizabeth Anne,We thank you very much for taking the time to leave your outstanding evaluation.It is fantastic to learn you enjoyed your stay.We would like to welcome you again soon, Elizabeth Anne.Wishing you, all the best.Kidest Regards!Hotel Riu Plaza The Gresham DublinOnline Reputation Manager

10/10 Excellent

PHILLIP, Del Rey Oaks

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
al good at RUI
Stayed 2 nights in Mar 2024
Response from Hotel Riu Plaza The Gresham Dublin Online Reputati on 11 Mar 2024
Dear Phillip,We are so pleased to read that your experience was positive.And we are so thankful for your lovely remarks, it is very much appreciated, since our team do their best to make every guest’s stay memorable.Thank you!We wish you a beautiful day.Kindest Greetings!Hotel Riu Plaza The Gresham DublinOnline Reputation Manager

4/10 Poor

Kristin

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
We stayed 3 different nights during the week. Maria was horrible. She put us on a floor with construction that was NOT accessible by the elevator and didn't say a word. Our 2 time was wonderful and the gentleman was great. Our 3rd time we ended up with Maria at the front desk and again she gave us a room that was so small we could not open our suitcases saying "nothing else was clean" (it was after 4PM). She did nothing to change our rate. Other than Maria the hotel staff was great!
Stayed 1 night in Feb 2024
Response from Online Reputation Manager on 8 Mar 2024
Dear Kristin,Thank you for your comment,We are sorry that you left our facilities with those feelings.It is surprising to us what he tells us and we hope that you understand that he did not give you that room to bother you, since our intention is that our guests enjoy wonderful stays with us.We apologize if she didn't feel well.We would like you to give us the opportunity to welcome you again in one of our facilities and, thus, be able to present to you the wonderful experience that we are used to offering 100% satisfactory.Yours faithfully,Hotel Riu Plaza The Gresham DublinOnline Reputation Manager

10/10 Excellent

Yvonne

Liked: Amenities
The whole experience was delightful staff, management, food service, and top notch consistent customer service
Stayed 7 nights in Feb 2024

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central location, though quiet at night. Excellent breakfasts. Wouldn't hesitate to book again.
Stayed 3 nights in Feb 2024
Response from Online Reputation Manager on 23 Feb 2024
Dear John,Thank you for your wonderful words, which we will share with our great team. That way, we can make sure you were pleased in every way.We look forward to your next visit and hope that we can once again achieve your utmost satisfaction.See you then!Yours faithfully,Hotel Riu Plaza The Gresham DublinOnline Reputation Manager

10/10 Excellent

Lisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, room was clean and staff were always friendly. We were able to leave our luggage before check in and on the day we checked out so we didn’t have to carry it round. Would definitely stay here again if I come back to Dublin.
Stayed 1 night in Feb 2024

10/10 Excellent

Mary

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Property having decoration completed, this not disclosed on arrival or check in, when at floor, whole floor being decorated, workmen all along corrider working, on returning to room, workmen working on room and asked to come back to room in 30mins, again bot advised, on discuuing with reception they did kindly provide a different room which meant having to oack room up and move everything to new room, apart from this hotel and staff very professional & friendly
Stayed 3 nights in Feb 2024
Response from Online Reputation Manager on 22 Feb 2024
Dear Mary,Thank you for visiting us.We are glad to hear that you enjoyed your stay and we are pleased to note your feedback as it is very important for us to know your impressions.Please visit us again soon at any of our facilities, we look forward to providing you with the 100% satisfactory experience that we are known for.Yours faithfully,Hotel Riu Plaza The Gresham DublinOnline Reputation Manager

10/10 Excellent

susan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Feb 2024

10/10 Excellent

Linda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel itself is lovely, we were woken up at 2am with 2 girls screaming at each other this continued for atleast 1 hour... Then to be woken up just after 8am with building work being done outside our door....
Stayed 1 night in Feb 2024
Response from Online Reputation Manager on 22 Feb 2024
Dear Linda,Thank you for your kind words and for taking the time to rate us positively.We want to provide the best service to our guests and we are glad that our team was able to make your stay perfect.We look forward to seeing you again soon.Yours faithfully,Hotel Riu Plaza The Gresham DublinOnline Reputation Manager

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent friendly staff .convenient location..clean large rooms
Stayed 1 night in Feb 2024
Response from Online Reputation Manager on 22 Feb 2024
Dear David,Thank you for choosing us, We always try to do our best to ensure that our guests have a pleasant stay with us.We like to know how you felt about your visit so that we can say that we would love to have you visit us again sometime.Yours faithfully,Hotel Riu Plaza The Gresham DublinOnline Reputation Manager

10/10 Excellent

James

Travelled with family
Liked: Staff & service, property conditions & facilities
The place was fantastic. Easy to public transportation and walking to tourist spots. Staff was friendly and helpful. Would stay here again. Food and drink in hotel was excellent.
Stayed 6 nights in Feb 2024
Response from Online Reputation Manager on 21 Feb 2024
Dear James,We are honoured by your words.The best gift we can receive is to know that you, as a guest, left us so happy.Now we want you to know that we sincerely hope that you will visit us again soon so that we can provide you with an even better experience.Yours faithfully,Hotel Riu Plaza The Gresham DublinOnline Reputation Manager

10/10 Excellent

Tara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic stay. Breakfast exceptional, all staff couldn’t have been more helpful
Stayed 3 nights in Feb 2024
Response from Online Reputation Manager on 22 Feb 2024
Dear Tara,Thank you so much for taking the time to review your stay and for the rating!It was our pleasure taking care of you! We are looking forward to having another chance to welcoming you back in the near future.Have a great day,Hotel Riu Plaza The Gresham DublinOnline Reputation Manager

10/10 Excellent

Michelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel - huge, comfortable room, lovely bathroom with excellent walk in shower. Amazing breakfast options and the vegan Irish fry up was one of the best I’ve ever had! Staff were so friendly too - we will DEFINITELY be returning 💚💚
Stayed 2 nights in Feb 2024
Response from Online Reputation Manager on 21 Feb 2024
Dear Michelle,Thank you very much for choosing us and for sharing your review about your last stay. We are really pleased to read you had a good time.We look forward to hosting you again in the near future. Kind regards, Hotel Riu Plaza The Gresham DublinOnline Reputation Manager

10/10 Excellent

Carolyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel very convenient for getting around Dublin. Close to bus stops, shops, pubs and restaurants. Excellent breakfast. Staff in lobby of hotel were courteous and helpful.
Stayed 3 nights in Feb 2024
Response from Hotel Riu Plaza The Gresham Dublin Online Reputat on 19 Feb 2024
Dear Carolyn,We thank you very much for taking the time to leave your fantastic review.It is fantastic to learn that you had a nice time. We will forward your remarks to our team.Wishing to see you again soon, Carolyn!Loving Regards,Hotel Riu Plaza The Gresham DublinOnline Reputation Manager

10/10 Excellent

Alexander

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice hotel with friendly staff situated in.Central Dublin and handy for everything. Bus from aiport stops at hotel.
Stayed 2 nights in Feb 2024
Response from Hotel Riu Plaza The Gresham Dublin Online Reputati on 19 Feb 2024
Dear Alexander,Thank you very much for your kind remarks.Knowing that you had a nice time, makes everything worthwhile.We very much look forward to hosting you again.Wishing you a wondeful day, Alexander!Kindest Regards,Hotel Riu Plaza The Gresham DublinOnline Reputation Manager

2/10 Terrible

Carl Daniel

Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Feb 2024

2/10 Terrible

Ling

Stayed 1 night in Feb 2024

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, the breakfast was amazing and the staff was friendly and helpful. My only complaint is thin doors and windows, not a very quiet stay, but that wasn't enough to ruin my stay.
Stayed 3 nights in Feb 2024
Response from Online Reputation Manager on 13 Feb 2024
Dear Eric,Thank you for taking the time to give us your valued feedback following your recent stay at our hotel.We are very happy to hear that you had a lovely time at our hotel!We look forward to sharing another great experience with you soon. Have a lovely day.Hotel Riu Plaza The Gresham DublinOnline Reputation Manager

6/10 Okay

Kirsty

Travelled with group
Disliked: Amenities, property conditions & facilities
Hotel looks lovely but was not told about building works going on in the hotel and got put on a floor with the builders, then got told we had to move after the first night and was going to be upgraded. However, new room was cold, the door wouldn’t lock and the water in the shower was barely warm. Communication was poor and manager on reception was not forthcoming with any form of compensation to show what an inconvenience everything was. Would not go back in a hurry
Stayed 2 nights in Feb 2024
Response from Online Reputation Manager on 12 Feb 2024
Dear Kirsty,Thank you for sharing your experience with us!It's truly saddening to hear you weren't completely satisfied with your recent experience, as our goal has always been to exceed our guest's expectations as we deliver quality service to make your stay memorable. Rest assured that we will share all your impressions with our management team for a proper follow up as we hope you allow us the chance to host you again soon for a more positive experience.Have a great day,Hotel Riu Plaza The Gresham DublinOnline Reputation Manager

8/10 Good

Amber

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a lovely stay for my partners birthday trip! Great location, a short walk from the main attractions of Dublin. The hallways are currently undergoing redecoration so not as authentically pleasing as one would imagine but didn’t faze us. Only let down was we wanted to check in at 3pm as per the check in time but our room was not ready so after a long day travelling we had to wait further to be given our room which was a slight shame but not too big of a deal. Would definitely stay again when in Dublin!
Stayed 3 nights in Feb 2024
Response from Hotel Riu Plaza The Gresham Dublin Online Reputati on 7 Feb 2024
Dear Amber,It is an honour to be recognized as a good hotel. Also, our staff are thrilled when they learn their efforts are acknowledged, we thank you on behalf of our lovely team. We are so happy to learn you liked it.Wishing to welcome you again soon!Warmest Greetings, Amber,Hotel Riu Plaza The Gresham DublinOnline Reputation Manager

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Great location lovely staff
Stayed 2 nights in Feb 2024
Response from Online Reputation Manager on 6 Feb 2024
Dear Stephen,Thank you for the rating! We are very happy to hear that you enjoyed the Hotel Riu Plaza The Gresham Dublin.It would be a privilege to host you again soon. Loving Regards, Hotel Riu Plaza The Gresham DublinOnline Reputation Manager

10/10 Excellent

Jason

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in the heart of Dublin...lovely breakfast
Stayed 2 nights in Feb 2024
Response from Online Reputation Manager on 13 Feb 2024
Dear Jason,Thank you so much for taking the time to review your stay and for the rating!We are looking forward to having another chance to welcoming you back in the near future.Have a great day,Hotel Riu Plaza The Gresham DublinOnline Reputation Manager

8/10 Good

John

Stayed 1 night in Feb 2024

10/10 Excellent

Jason

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were really friendly. Breakfast included which was great also. Would definitely stay again, its easy to get around city with Big Bus tour company starting its tour just outside the door. Thanks
Stayed 2 nights in Jan 2024
Response from Online Reputation Manager on 2 Feb 2024
Dear Jason,We appreciate your kind words. We are glad to know that we lived up to your expectations. We hope that soon you will choose to spend a few days with us and live a new unforgettable experience.Best regards,Hotel Riu Plaza The Gresham DublinOnline Reputation Manager

10/10 Excellent

Bruce

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Well positioned and well run. Nice hotel
Stayed 1 night in Jan 2024
Response from Online Reputation Manager on 2 Feb 2024
Dear Bruce,Thank you very much for your nice words and for your evaluation. We are very happy that you had a good holiday with us! We look forward to welcoming you again soon in one of our premises. With our best wishes we remain,Hotel Riu Plaza The Gresham DublinOnline Reputation Manager

10/10 Excellent

gareth

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Without doubt one of the best hotels we have ever stopped in , the staff were friendly and professional and happy to help, the room we had was recently refurbished and was beautifully done to a very high standard. The breakfast service was excellent, a huge range of food to suit all tastes , great quality also . I cannot rate the Gresham highly enough and are already looking to book again for next year
Stayed 2 nights in Jan 2024
Response from Online Reputation Manager on 31 Jan 2024
Dear gareth,Thank you for your comment,We continually strive to provide the best quality and, to ensure, that all our guests return home with beautiful memories of their vacation with us.We note that in your case we met our goal.Now we just need you to come back to visit us again soon.Yours faithfully,Hotel Riu Plaza The Gresham DublinOnline Reputation Manager

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I only stayed for one night my experience of my stay was enjoyable
Stayed 1 night in Jan 2024
Response from Online Reputation Manager on 30 Jan 2024
Dear Thomas,Thank you for your review, There is no greater reward for us than the fact that our guests come to visit us and leave with the good feeling of having enjoyed our facilities and having lived an unforgettable experience.We look forward to your next visit.Yours faithfully,Hotel Riu Plaza The Gresham DublinOnline Reputation Manager

8/10 Good

Ashley

Stayed 1 night in Jan 2024

8/10 Good

Emili

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We’re able to check in early which was amazing!
Stayed 2 nights in Jan 2024
Response from Online Reputation Manager on 26 Jan 2024
Dear Emili,Thank you very much for choosing us and for sharing your review about your last stay. We appreciate your comments regarding your stay and we look forward to hosting you again in the near future. Kind regards, Hotel Riu Plaza The Gresham DublinOnline Reputation Manager

10/10 Excellent

Tom

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Gregg

Business traveller
Liked: Cleanliness
Stayed 4 nights in Jan 2024

6/10 Okay

Trevor

Travelled with partner
We’ve stayed in many hotels ranging in quality but I can’t ever recall staying in a 4-5 star hotel that had vinyl floor covering instead of carpet. Very unpleasant on cold times. Plus being on a floor that was under repair when other floors were available made our stay very disappointing. Even though the staff were excellent we won’t be back.
Stayed 2 nights in Jan 2024
Response from Hotel Riu Plaza The Gresham Dublin Online Reputati on 19 Jan 2024
Dear Trevor,Thank you for sharing your thoughts with regards to your recent stay.We are very sorry to learn that you were disappointed with your stay at our hotel and that it impacted your experience.Please accept our apologies, we will do the follow up internally to address the concerns that you have expressed. New perspectives allow us the opportunity to make improvements on an ongoing basis.Best Regards,Hotel Riu Plaza The Gresham DublinOnline Reputation Manager

10/10 Excellent

Elizabeth

Stayed 3 nights in Jan 2024

4/10 Poor

Jenna

Stayed 2 nights in Jan 2024

10/10 Excellent

Kay

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, prompt check-in, friendly staff, comfy bed, good breakfast
Stayed 2 nights in Jan 2024
Response from Riu Plaza The Gresham Dublin Online Reputation Man on 22 Jan 2024
Dear Kay,Thank you so much for sharing your wonderful comments and for positively evaluating your recent stay with us.It is fantastic to read you had a nice time.And we would really like to welcome you again very soon, Kay!Loving Regards,Hotel Riu Plaza The Gresham DublinOnline Reputation Manager

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Virgilio, Hagerstown

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the hotel, very central and convenient, the bus from and to the airport leave you right outside the hotel, the staff is very friendly. I would definitely stay again.
Stayed 4 nights in Oct 2023

10/10 Excellent

Louise

Stayed 2 nights in Jan 2024

4/10 Poor

Laura

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024

8/10 Good

Mary, New York

I would have preferred that the room be carpeted instead of having a hard floor. Also, because I was coming from the United States, I was expecting more of an Irish experience; the staff was almost entirely Spanish and some of them were very difficult to communicate with because their Spanish accents were so thick.
Stayed 2 nights in Dec 2023
Response from Online Reputation Manager on 16 Jan 2024
Dear Mary,Thank you very much for taking a moment to share your experience and for your evaluation! We are proud to deliver great value to our guests, so we are delighted that you found our hotel to be of your liking. We hope you will visit us again soon. Best Greetings! Hotel Riu Plaza The Gresham DublinOnline Reputation Manager

10/10 Excellent

Neil, Rochdale

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023