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Swissotel Al Ghurair

Overview of Swissotel Al Ghurair

VIP Access
UNESCO Sustainable Property

Swissotel Al Ghurair

5 out of 5

4.5/5 Wonderful

Guests rated this property 4.6/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Spa
  • Restaurant
  • Gym
  • Breakfast available
  • Business services
  • Bar
  • Laundry
  • Room service
  • Housekeeping
  • 24/7 front desk
  • Babysitting

Cleaning and safety practices

  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitiser provided
  • Personal protective equipment

Explore the area

  • Popular LocationFish Roundabout3 min walk
  • Popular LocationAl Ghurair Centre4 min walk
  • Popular LocationDeira Twin Towers Shopping Centre15 min walk
  • AirportDubai (DXB-Dubai Intl.)13 min drive

Choose dates to view prices

About this area

Dubai

Located near the boardwalk, Swissotel Al Ghurair is in Deira neighbourhood and is connected to a shopping centre. Bastakiya and Burj Khalifa are notable landmarks, and travellers looking to shop may want to visit Al Ghurair Centre and Gold Souk. Travelling with kids? Don't miss Dubai Aquarium & Underwater Zoo and KidZania.
Popular Location

What's nearby

  • Fish Roundabout - 3 min walk
  • Al Ghurair Centre - 4 min walk
  • Reef Mall - 10 min walk
  • Deira Twin Towers Shopping Centre - 15 min walk
  • Naif Souq - 20 min walk

Getting around

  • Salah Al Din Station - 5 min walk
  • Dubai (DXB-Dubai Intl.) - 13 min drive

Restaurants

  • Liwan — 1 min walk
  • Shayan — 1 min walk
  • Lemongrass Thai Restaurant - 4 min walk
  • Pizza Hut - 4 min walk
  • Agemono - 4 min walk

About this property

Swissotel Al Ghurair

Luxury hotel connected to a shopping centre in Dubai with 3 restaurants
This hotel features 3 restaurants, a full-service spa and an outdoor pool. Free WiFi in public areas, free valet parking and a free beach shuttle are also provided. Additionally, a health club, a bar/lounge and a coffee shop/café are on-site. All 428 rooms boast deep soaking bathtubs, and offer free WiFi and sitting areas. 24-hour room service and minibars are standard, as are TVs with satellite channels.
Swissotel Al Ghurair offers 428 forms of air-conditioned accommodation with minibars and a safe. This accommodation offers separate sitting areas. Televisions come with satellite channels. Bathrooms include baths or showers with a deep soaking bath, bathrobes, slippers and hairdryers.

This Dubai hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

An outdoor pool and a children's pool are on site. Other recreational amenities include a health club and a steam room.
Swissotel Spa and Sport has 8 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna, a spa tub and a steam room.

The spa is open daily.

Awards and affiliations

This property has signed the UNESCO Sustainable Tourism Pledge.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the standard cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Follows the industry cleaning and disinfection practices of Bureau Veritas (third-party expert - Global)

Social distancing

Contactless check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available.

Safety measures

Gives staff personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast
Reservations are required for the use of certain on-site facilities
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • On-site parking available only on request
  • Free self-parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available
  • 24-hour pick-up airport shuttle (surcharge)
  • Airport shuttle on request
  • Free beach shuttle
  • Limo/town car service

Food and drink

  • Breakfast available for a fee: AED 110 for adults and AED 65 for children
  • 3 restaurants and 1 coffee shop/cafe
  • 1 bar
  • 24-hour room service
  • Coffee/tea in a common area

Things to do

  • Children's pool
  • Fitness centre
  • Full-service spa
  • Lifeguards on site
  • Outdoor pool
  • Shopping centre
  • Steam room

Family friendly

  • Babysitting/childcare (surcharge)
  • Children's pool
  • Free children's club
  • Free cots/infant beds
  • In-room childcare (surcharge)
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • Arabic
  • English
  • Filipino
  • French
  • Hindi
  • Russian

Business services

  • Business centre
  • Computer station
  • Conference space
  • Meeting rooms

Outdoors

  • Lifeguards on site
  • Pool sunloungers
  • Pool umbrellas
  • Terrace

Spa

  • 8 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - sports
  • Massage - Swedish
  • Massage - Thai
  • Massage/treatment rooms
  • Sauna
  • Spa open daily
  • Hot tub
  • Steam room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Bathroom emergency pull cord
  • Grab bar near toilet
  • In-room accessibility
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Free cots/infant beds
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Deep-soaking bathtub
  • Hairdryer
  • Towels

Entertainment

  • TV/satellite channels
  • TV

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Free newspapers
  • Iron/ironing board (on request)
  • Laptop-friendly workspace
  • Phone
  • Safe
  • Separate sitting area
  • Slippers

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - 4:00 AM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Renovations and closures

Due to COVID-19, this property’s food and beverage options may be limited.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Kids stay free! Up to 2 children stay free when using existing bedding
Rollaway/extra beds are available for AED 153.0 per night.
Free cots (infant beds)

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: AED 20 per accommodation, per night
  • A tourism fee is imposed by the city and collected at the property. The fee is AED 20 for the first bedroom per night, and increases by AED 20 per night for each additional bedroom.

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: AED 110 for adults and AED 65 for children (approximately)
  • Airport shuttle fee: AED 235 per person
  • Rollaway bed fee: AED 153.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve on-site parking
This property accepts credit cards, debit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details 48 hours prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Alcohol is not served at this property
A car is required for transport to and from this property

Property is also known as

Al Ghurair Rayhaan
Al Ghurair Hotel managed Accorhotels Dubai
Al Ghurair Hotel managed Accorhotels
Al Ghurair managed Accorhotels Dubai
Al Ghurair managed Accorhotels
Al Ghurair Hotel By Accorhotels
Rayhaan Al Ghurair
Swissotel Al Ghurair Dubai Hotel
Swissotel Al Ghurair Hotel
Swissotel Al Ghurair
Al Ghurair Hotel managed By Accorhotels
Al Ghurair Rayhaan By Rotana
Swissotel Al Ghurair Hotel
Swissotel Al Ghurair Dubai
Swissotel Al Ghurair Hotel Dubai

Frequently asked questions

4.5
Wonderful
Rating 5 - Excellent. 615 out of 974 reviews
5 - Excellent 63%
Rating 4 - Good. 256 out of 974 reviews
4 - Good 26%
Rating 3 - Okay. 58 out of 974 reviews
3 - Okay 6%
Rating 2 - Poor. 21 out of 974 reviews
2 - Poor 2%
Rating 1 - Terrible. 24 out of 974 reviews
1 - Terrible 2%

4.6/5

Cleanliness

4.4/5

Staff & service

4.2/5

Amenities

4.5/5

Property conditions & facilities

2/5 Poor

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
The most average alleged 5* hotel ever. Considering the competition in the Dubai, its very disappointing. No bar. This is a dry hotel, but they are very careful not to advertise this. No iron, ironboard in room. No kettle in room, but plenty of tea bags????? (we had 2 rooms, both the same) TV in one room didn't work. Having to recite this from memory as the 5* didn't even have basic stationary, which is available in premier inns and travelodges! Breakfast utterly chaotic, so much so we didn't bother on day 2 and went to McDs in the adjacent mall. Because of C-19, you have to queue at the buffet and a guy will serve you. Except there's only 1 guy. And each breakfast type (hot, cold, drinks, fruit pastries etc) is done at a different location in the room, so if you want coffee and pastries you have to queue for 10 minutes a time in 2 different places. The breakfast room has 1 coffee machine, manned by 1 guy, to serve over 100 people. Farcical. No drinks service at the pool. I asked the pool guy where I could get a bottle of water (40 degrees, every day in this country) and was told I'd have to get one from my room, on the 15th floor. Much better hotels available for less money if you're coming to Dubai.
Stayed 2 nights in May 2021

4/5 Good

Stayed 1 night in May 2021

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2021

5/5 Excellent

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were great. They were attentive and courteous. Those that were exemplary are: Reception: Eren, Irene and Anas Dining: Grace, Aisha, Mostafa. I stayed for over 2 weeks and the staff went out of their way to make me comfortable during my stay. I will definitely come back.
Stayed 4 nights in Apr 2021

2/5 Poor

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
location in great , attached to a mall that has almost everything, hotel is new and room was clean and modern . What I didn’t like at all was the least attention by reception as all 4 of them where on the phone and no one cared to attend my check in request !! When I decided to eat in the room , called in room dining and for 20 minutes they kept ignoring my repeated calls , called front desk and weren’t helpful at all !!! So had to step down personally to ask for a meal in my room !! They promised to deliver it in 20-25 min Max , then it took them more than 40 min and also forgot to bring the drinks , very disappointed in a 5 star hotel
Stayed 1 night in Mar 2021