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Reviews of Kempinski Mall Of The Emirates

5 out of 5
Kempinski Mall Of The Emirates
Sheikh Zayed Road, Al Barsha, Dubai

Reviews

9.2

Wonderful

Rating 10 - Excellent. 638 out of 952 reviews" "
Rating 8 - Good. 219 out of 952 reviews" "
Rating 6 - Okay. 52 out of 952 reviews" "
Rating 4 - Poor. 20 out of 952 reviews" "
Rating 2 - Terrible. 23 out of 952 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Michael

Business traveller
Liked: Cleanliness, staff & service, amenities
Lobby lacks bar, coffee shop is in the lobby with people checking in….not a good look for a coffee. All a bit clinical.
Stayed 3 nights in Mar 2024

10/10 Excellent

Christiane

Stayed 6 nights in Feb 2024

10/10 Excellent

Hussam, Beirut

Stayed 1 night in Dec 2023
Response from Slim Zaiane on 28 Feb 2024
Dear Guest,Thank you for choosing to stay at Kempinski Hotel Mall of the Emirates. I appreciate your gesture in taking the time to leave us a five-star review rating. It was our pleasure to have you with us. We hope to welcome you once again here at Kempinski Hotel Mall of the Emirates. Yours sincerely,Slim ZaianeGeneral Manager

10/10 Excellent

Murtadha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 5 nights in Jan 2024
Response from Slim Zaiane on 31 Jan 2024
Dear Guest,Greetings from Kempinski Hotel Mall of the Emirates! I appreciate the time you took to give us a five-star review rating. Your kind words are truly appreciated. We hope to welcome you back soon.Yours sincerely,Slim ZaianeGeneral Manager

10/10 Excellent

Walid K

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024

6/10 Okay

MOHAMMAD TASLEEM

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Shower was terrible did not work properly
Stayed 2 nights in Jan 2024
Response from Slim Zaiane on 31 Jan 2024
Dear Guest,It was a pleasure to welcome you here at Kempinski Hotel Mall of the Emirates. We appreciate your feedback, and thank you for sharing your experience as this only improves our service. Please rest assured that your feedback has been addressed with the appropriate team to prevent this issue from occurring in the future. We hope to have the opportunity to welcome you back so we can regain your trust in our hotel.Yours sincerely,Slim ZaianeGeneral Manager

10/10 Excellent

Murtadha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 5 nights in Jan 2024
Response from Slim Zaiane on 15 Jan 2024
Dear Guest,Greetings from Kempinski Hotel Mall of the Emirates! I appreciate the time you took to give us a five-star review rating. Your kind words are truly appreciated. We hope to welcome you back soon.Yours sincerely,Slim ZaianeGeneral Manager

10/10 Excellent

Irman

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mohammed the manager at Olea restaurant was very friendly and helpful!
Stayed 13 nights in Dec 2023
Response from Slim Zaiane on 9 Jan 2024
Dear Guest,Greetings from Kempinski Hotel Mall of the Emirates! I appreciate the time you took to give us a five-star review rating. Your kind words are truly appreciated. We hope to welcome you back soon.Yours sincerely,Slim ZaianeGeneral Manager

10/10 Excellent

Grant

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Still Great
Room is amazing as always but service not as great as previous trips. Room was missing kettle and wine opener and just wasn’t as attentive in butler service as previous trips.
Stayed 3 nights in Dec 2023
Response from Slim Zaiane on 3 Jan 2024
Dear Guest,Thank you for patronizing Kempinski Hotel Mall of the Emirates. I am delighted that you chose to stay with us once again. Your loyalty to Kempinski means a lot to us and is greatly appreciated. It is always a pleasure to host you, and we are looking forward to welcoming you back.Yours sincerely,Slim ZaianeGeneral Manager

10/10 Excellent

helena

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always effective hotel and top personal at the front desk. Excellent housekeeping and pool personal. If you want a hotel that has a a working fast front dest stuff then this is the hotel in dubai.
Stayed 5 nights in Dec 2023
Response from Slim Zaiane on 3 Jan 2024
Dear Guest,Greetings from Kempinski Hotel Mall of the Emirates! I appreciate the time you took to give us a five-star review rating. Your kind words are truly appreciated. We hope to welcome you back soon.Yours sincerely,Slim ZaianeGeneral Manager

10/10 Excellent

Ali, SANAD

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean. Staff were friendly and helpful. The only negative would be that the technology in the room is old and you need to go switch off each light individually.
Stayed 3 nights in Dec 2023
Response from Slim Zaiane on 3 Jan 2024
Dear Guest,Thank you for taking the time to leave a five-star review rating. I am delighted that your stay with us was wonderful. We hope to welcome you once again here at Kempinski Hotel Mall of the Emirates.Yours sincerely,Slim ZaianeGeneral Manager

10/10 Excellent

Muhammad Faisal

Stayed 3 nights in Nov 2023
Response from Slim Zaiane on 3 Jan 2024
Dear Guest,Greetings from Kempinski Hotel Mall of the Emirates! I appreciate the time you took to give us a review rating. We hope to welcome you back soon.Yours sincerely,Slim ZaianeGeneral Manager

10/10 Excellent

Nasser

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Slim Zaiane on 12 Dec 2023
Dear Guest,Thank you for choosing to stay at Kempinski Hotel Mall of the Emirates. I appreciate your gesture in taking the time to leave us a 10/10 review rating. It was our pleasure to have you with us. We hope to welcome you once again here at Kempinski Hotel Mall of the Emirates. Yours sincerely,Slim ZaianeGeneral Manager

6/10 Okay

Ayesha

Liked: Cleanliness, amenities
The hotel was only good to come back and sleep in. I chose it for the location due to work commitments (opens into the Mall). View from room was awful - pipes etc. No iron provided with the room, safe vault did not work (lock not working), power socket next to bed did not work, extra towels did not smell good. Concierge welcome service not great. As good as a basic hotel on this occasion.
Stayed 1 night in Nov 2023
Response from Slim Zaiane on 1 Dec 2023
Dear Guest,It was a pleasure to welcome you here at Kempinski Hotel Mall of the Emirates. We appreciate your feedback, and thank you for sharing your experience as this only improves our service. Please rest assured that your feedback has been addressed with the appropriate team to prevent this issue from occurring in the future. We hope to have the opportunity to welcome you back so we can regain your trust in our hotel.Yours sincerely,Slim ZaianeGeneral Manager

10/10 Excellent

Peter, Toronto

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property and staff were great but the room location was very disappointing as all we saw was big air conditioning pipes.
Stayed 4 nights in Nov 2023
Response from Slim Zaiane on 1 Dec 2023
Dear Guest,Thank you for choosing to stay at Kempinski Hotel Mall of the Emirates. I appreciate your gesture in taking the time to leave us a five-star review rating and feedback. It was our pleasure to have you with us. We hope to welcome you once again here at Kempinski Hotel Mall of the Emirates. Yours sincerely,Slim ZaianeGeneral Manager

10/10 Excellent

Shaheen

Stayed 4 nights in Nov 2023
Response from Slim Zaiane on 1 Dec 2023
Dear Guest,Thank you for choosing to stay at Kempinski Hotel Mall of the Emirates. I appreciate your gesture in taking the time to leave us a 10/10 review rating. It was our pleasure to have you with us. We hope to welcome you once again here at Kempinski Hotel Mall of the Emirates. Yours sincerely,Slim ZaianeGeneral Manager

10/10 Excellent

Wilmar

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelent place
Stayed 3 nights in Oct 2023
Response from Slim Zaiane on 1 Dec 2023
Dear Guest,Thank you for choosing to stay at Kempinski Hotel Mall of the Emirates. I appreciate your gesture in taking the time to leave us a five-star review rating. It was our pleasure to have you with us. We hope to welcome you once again here at Kempinski Hotel Mall of the Emirates. Yours sincerely,Slim ZaianeGeneral Manager

2/10 Terrible

Verified traveller

Disliked: Staff & service
Disappointed traveler
Cash went missing after housekeepers made my room the first morning during my stay. The loss was reported to the executive housekeeper, the security manager and two other Kempinski team members once I noticed the loss after breakfast on the same day. I was told not to report to the police and let the Kempinski team to investigate. Investigation by the Kempinski team was done after one day, and nothing was found. I then decided to report to the police. The Kempinski team offered no assistance, tried to brush me off and rejected my request to cancel the rest of the booking (7 nights booking). I had serious concern about my personal safety and the safety of my belongings during the stay at Kempinski. The loss and the response of the Kempinski team caused not only monetary loss but also emotional stress. Terrible disappointment.
Stayed 8 nights in Oct 2023
Response from The Management on 15 Jan 2024
Dear Guest,It was a pleasure to welcome you here at Kempinski Hotel Mall of the Emirates. It's unfortunate to read about your experience as we want only a perfect stay for our guests. This is not the level of service we are known for, and we hope we can turn your experience into a more positive one should you consider returning to us in the future.Yours sincerely,The Management

10/10 Excellent

neil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Slim Zaiane on 1 Nov 2023
Dear Guest,Thank you for choosing to stay at Kempinski Hotel Mall of the Emirates. I appreciate your gesture in taking the time to leave us a 10/10 review rating. It was our pleasure to have you with us. We hope to welcome you once again here at Kempinski Hotel Mall of the Emirates. Yours sincerely,Slim ZaianeGeneral Manager

2/10 Terrible

ALI, DOHA

Travelled with family
Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
The front desk reception he have light at my sister my mother and sister ask for connecting room after finishing getting the key when they went up they found that these two rooms are not connected room again. She ask him if he can get a connected room. he said that I don’t have a connecting roomand when she said she will leave she will not stay in the hotel and duty manager he called. He said we can give you a connected room during that time they were very upset and they left the hotel he promised he will refund all the money.
Stayed 1 night in Oct 2023
Response from Slim Zaiane on 1 Nov 2023
Dear Guest,It was a pleasure to welcome you here at Kempinski Hotel Mall of the Emirates. It's unfortunate to read about your experience as we want only a perfect stay for our guests. Your feedback is important to us, and if you would like to further discuss these aspects of your stay, please reach out to us directly at a time convenient for you using the details found on our website. We hope to have the opportunity to welcome you back so we can regain your trust in our hotel.Yours sincerely,Slim ZaianeGeneral Manager

10/10 Excellent

Ahmed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Slim Zaiane on 1 Nov 2023
Dear Guest,Thank you for choosing to stay at Kempinski Hotel Mall of the Emirates. I appreciate your gesture in taking the time to leave us a 10/10 review rating. It was our pleasure to have you with us. We hope to welcome you once again here at Kempinski Hotel Mall of the Emirates. Yours sincerely,Slim ZaianeGeneral Manager

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Oct 2023
Response from Slim Zaiane on 1 Nov 2023
Dear Guest,Thank you for choosing to stay at Kempinski Hotel Mall of the Emirates. I appreciate your gesture in taking the time to leave us a 10/10 review rating. It was our pleasure to have you with us. We hope to welcome you once again here at Kempinski Hotel Mall of the Emirates. Yours sincerely,Slim ZaianeGeneral Manager

10/10 Excellent

adel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the nicest hotel
Nice staff quick check in and attached to emirates mall
Stayed 1 night in Oct 2023
Response from Slim Zaiane on 1 Nov 2023
Dear Guest,Greetings from Kempinski Hotel Mall of the Emirates! I appreciate the time you took to give us a 10/10 review rating. Your kind words are truly appreciated. We hope to welcome you back soon.Yours sincerely,Slim ZaianeGeneral Manager

10/10 Excellent

Mouhamad, Fargo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service with friendly staff. Room are clean and wonderful Valet parking is great. Very close to the mall. You can get into traffic when you plan to leave the hotel. So always give your self extra time specially during weekends I will definitely stay In this hotel again
Stayed 7 nights in Oct 2023
Response from Slim Zaiane on 19 Oct 2023
Dear Guest,Thank you for choosing to stay at Kempinski Hotel Mall of the Emirates. I appreciate your gesture in taking the time to leave us a five-star review rating. It was our pleasure to have you with us. We hope to welcome you once again here at Kempinski Hotel Mall of the Emirates. Yours sincerely,Slim ZaianeGeneral Manager

10/10 Excellent

Hilal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Slim Zaiane on 19 Oct 2023
Dear Guest,Thank you for choosing to stay at Kempinski Hotel Mall of the Emirates. I appreciate your gesture in taking the time to leave us a 10/10 review rating. It was our pleasure to have you with us. We hope to welcome you once again here at Kempinski Hotel Mall of the Emirates. Yours sincerely,Slim ZaianeGeneral Manager

10/10 Excellent

Moayad

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The room was great and the location was as well. Being connected to a mall makes everything much more enjoyable because of the restaurants, shopping, and even other activities. The staff were great and very respectful. I would stay here again for sure.
Stayed 4 nights in Sep 2023
Response from Slim Zaiane on 1 Nov 2023
Dear Guest,Greetings from Kempinski Hotel Mall of the Emirates! I am happy to know that you had an exceptional stay with us. I am delighted that you enjoyed our convenient location. We are indeed ideally located in the heart of Dubai and directly connected to the world-class Mall of the Emirates, making us a perfect fit for business or leisure stays. Please visit us once again. We will be looking forward to having you back.Yours sincerely,Slim ZaianeGeneral Manager

10/10 Excellent

FARUK, ISTANBUL

Stayed 6 nights in Oct 2023
Response from Slim Zaiane on 1 Nov 2023
Dear Guest,Thank you for choosing to stay at Kempinski Hotel Mall of the Emirates. I appreciate your gesture in taking the time to leave us a five-star review rating. It was our pleasure to have you with us. We hope to welcome you once again here at Kempinski Hotel Mall of the Emirates. Yours sincerely,Slim ZaianeGeneral Manager

6/10 Okay

zoha

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 3 nights in Sep 2023
Response from Slim Zaiane on 1 Nov 2023
Dear Guest,Thank you for choosing to stay at Kempinski Hotel Mall of the Emirates. I appreciate your gesture in taking the time to leave us a review rating. It was our pleasure to have you with us. We hope to welcome you once again here at Kempinski Hotel Mall of the Emirates. Yours sincerely,Slim ZaianeGeneral Manager

8/10 Good

Abdullah, Riyadh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Slim Zaiane on 1 Nov 2023
Dear Guest,Thank you for choosing to stay at Kempinski Hotel Mall of the Emirates. I appreciate your gesture in taking the time to leave us a review rating. It was our pleasure to have you with us. We hope to welcome you once again here at Kempinski Hotel Mall of the Emirates. Yours sincerely,Slim ZaianeGeneral Manager

10/10 Excellent

SALEHA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Special memories
It was a pleasure to celebrate my 48 birthday at the hotel with all there warm kind welcome . everything and everyone was perfect.
Stayed 2 nights in Sep 2023
Response from Slim Zaiane on 1 Oct 2023
Dear Guest,Thank you for your heartwarming feedback. Our team strives for excellence, and your praise lets us know we're doing a great job! We appreciate you choosing to celebrate with us, and we look forward to welcoming you to the Kempinski Hotel Mall of the Emirates. Yours sincerely,Slim ZaianeGeneral Manager

4/10 Poor

Muna

Disliked: Staff & service, property conditions & facilities
Response from Slim Zaiane on 1 Oct 2023
Dear Guest,It was a pleasure to welcome you here at Kempinski Hotel Mall of the Emirates. Your feedback is important to us, and if you would like to further discuss these aspects of your stay, please reach out to us directly at a time convenient for you using the details found on our website. We hope to have the opportunity to welcome you back so we can regain your trust in our hotel.Yours sincerely,Slim ZaianeGeneral Manager

10/10 Excellent

Paradise

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent
Response from Slim Zaiane on 3 Sept 2023
Dear Guest,Thank you for choosing to stay at Kempinski Hotel Mall of the Emirates. I appreciate your gesture in taking the time to leave us a five-star review rating. It was our pleasure to have you with us. We hope to welcome you once again here at Kempinski Hotel Mall of the Emirates. Yours sincerely,Slim ZaianeGeneral Manager

10/10 Excellent

Noura

Stayed 3 nights in Aug 2023
Response from Slim Zaiane on 1 Oct 2023
Dear Guest,Thank you for taking the time to leave a five-star review rating. I am delighted that your stay with us was wonderful. We hope to welcome you once again here at Kempinski Hotel Mall of the Emirates.Yours sincerely,Slim ZaianeGeneral Manager

8/10 Good

Fouad

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Traffic around the hotel was very bad
Stayed 3 nights in Aug 2023
Response from Slim Zaiane on 3 Sept 2023
Dear Guest,Thank you for choosing to stay at Kempinski Hotel Mall of the Emirates. I appreciate your gesture in taking the time to leave us a review rating and feedback. It was our pleasure to have you with us. We hope to welcome you once again here at Kempinski Hotel Mall of the Emirates. Yours sincerely,Slim ZaianeGeneral Manager

4/10 Poor

HARISHKRISHNA

Travelled with family
Liked: Cleanliness
Disliked: Room comfort
Stayed 5 nights in Jul 2023
Response from Slim Zaiane on 6 Aug 2023
Dear Guest,Thank you for choosing to stay at Kempinski Hotel Mall of the Emirates. Your feedback is important to us. Should you wish to discuss anything further, our team is open to the opportunity to speak to you. At your convenience, please contact the hotel and ask for the manager on duty.Yours sincerely,Slim ZaianeGeneral Manager

6/10 Okay

Danielle

The maintenance of the hotel needs to improve, my tub was broke my entire stay even after reporting it, one of the two shower heads was busted and not fixed until two days later which housekeeping did not use water to clean those areas and or failed to report the issue as well. Overall the hotel room is very spacious and beautiful.
Stayed 4 nights in Jul 2023
Response from Rumelia Duty Manager on 6 Aug 2023
Dear Mr. Edward,Thank you so much for choosing us for your recent stay, I would personally like to apologize for the inconvenience caused during your stay, this is not what we expect our guests to face while staying at Kempinski Hotels. Any feedback, positive or constructive allows us to enhance our experience towards our guests.We sincerely hope that you will give us another chance to welcome you back to our hotel, this email is also a written confirmation for a complimentary upgrade to the next room category along with the lounge access. I would be more than happy to personally take care of the booking along with the stay, you can contact me directly on the contact details below. In renewing our thanks, I sincerely hope that we will have a chance to welcome you back to our property soonBest regards,Rumelia

10/10 Excellent

Ahmed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Slim Zaiane on 6 Aug 2023
Dear Guest,Thank you for choosing to stay at the Kempinski Hotel Mall of the Emirates. I appreciate your gesture in taking the time to leave us a 10/10 review rating. It was our pleasure to have you with us. We hope to welcome you once again here at Kempinski Hotel Mall of the Emirates. Yours sincerely,Slim ZaianeGeneral Manager

10/10 Excellent

Garland

Liked: Cleanliness, amenities, property conditions & facilities
Very friendly and helpful staff.
Stayed 1 night in Apr 2023
Response from Slim Zaiane on 30 June 2023
Dear Mr. Garland,Thank you for taking the time to leave a five-star review rating. I am delighted that your stay with us was wonderful. We hope to welcome you once again here at Kempinski Hotel Mall of the Emirates.Yours sincerely,Slim ZaianeGeneral Manager

10/10 Excellent

Mohamed Mahmoud

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall it was very good short stay. The facility and the rooms are not new but well maintained. Breakfast was great. Being connected to the mall is a major plus. My only drawback was I requested couple of fever reduction pills at night so they sold me a relief package that includes many stuff (condoms, stuff for ladies and other things) that I didn’t need.. Other than that all was good.
Stayed 2 nights in Jun 2023
Response from Slim Zaiane on 30 June 2023
Dear Mr. Mohamed,Greetings from Kempinski Hotel Mall of the Emirates! I appreciate the time you took to give us a five-star review rating. Your kind words are truly appreciated. We hope to welcome you back soon.Yours sincerely,Slim ZaianeGeneral Manager

10/10 Excellent

Abdul Gaffar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Service
Stayed 8 nights in May 2023
Response from Slim Zaiane on 30 June 2023
Dear Mr. Abdul,Thank you for taking the time to leave a five-star review rating. I am delighted that your stay with us was wonderful. We hope to welcome you once again here at Kempinski Hotel Mall of the Emirates.Yours sincerely,Slim ZaianeGeneral Manager

10/10 Excellent

Naveed, chicago

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2023
Response from Slim Zaiane on 31 May 2023
Dear Mr. Naveed,Thank you for choosing to stay at Kempinski Hotel Mall of the Emirates. I appreciate your gesture in taking the time to leave us a five-star review rating. It was our pleasure to have you with us. We hope to welcome you once again here at Kempinski Hotel Mall of the Emirates. Yours sincerely,Slim ZaianeGeneral Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location and Hotel's staff were very helpful and professional.
Stayed 3 nights in May 2023
Response from Slim Zaiane on 31 May 2023
Dear Guest,Greetings from Kempinski Hotel Mall of the Emirates! I appreciate the time you took to give us a 10/10 review rating. Your kind words are truly appreciated. We hope to welcome you back soon.Yours sincerely,Slim ZaianeGeneral Manager

10/10 Excellent

Abdulaziz

Stayed 2 nights in May 2023
Response from Slim Zaiane on 30 June 2023
Dear Mr. Abdulaziz,Thank you for taking the time to leave a five-star review rating. I am delighted that your stay with us was wonderful. We hope to welcome you once again here at Kempinski Hotel Mall of the Emirates.Yours sincerely,Slim ZaianeGeneral Manager

10/10 Excellent

Zakir

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in May 2023
Response from Slim Zaiane on 31 May 2023
Dear Mr. Zakir,Thank you for choosing to stay at Kempinski Hotel Mall of the Emirates. I appreciate your gesture in taking the time to leave us a 10/10 review rating. It was our pleasure to have you with us. We hope to welcome you once again here at Kempinski Hotel Mall of the Emirates. Yours sincerely,Slim ZaianeGeneral Manager

10/10 Excellent

Naveed, chicago

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Expedia forgot to mention to the hotel that my breakfast was included and Expedia didn't respond to hotel nor my long chat with them. However the the hotel front office manager was kind enough to offer breakfast on behalf of the hotel really disappointed with Expedia on this account. Nor did I receive any benefit of being an Expedia gold member.
Stayed 3 nights in May 2023
Response from Slim Zaiane on 31 May 2023
Dear Mr. Naveed,Greetings from Kempinski Hotel Mall of the Emirates! I appreciate the time you took to give us a five-star review rating. We extend our gratitude for acknowledging our efforts in assisting you and delivering exceptional service. Thank you for your recognition. We hope to welcome you back soon.Yours sincerely,Slim ZaianeGeneral Manager

10/10 Excellent

ziad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the hotel in every way
Stayed 2 nights in May 2023
Response from Slim Zaiane on 31 May 2023
Dear Mr. Ziad,Greetings from Kempinski Hotel Mall of the Emirates! I appreciate the time you took to give us a five-star review rating. Your kind words are truly appreciated. We hope to welcome you back soon.Yours sincerely,Slim ZaianeGeneral Manager

10/10 Excellent

Sulaiman, DAMMAM

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, easy access to Mall of Emirates.
Stayed 2 nights in May 2023
Response from Slim Zaiane on 31 May 2023
Dear Mr. Sulaiman,Greetings from Kempinski Hotel Mall of the Emirates! I am happy to know that you had an exceptional stay with us. I am delighted that you enjoyed our convenient location. We are indeed ideally located in the heart of Dubai and directly connected to the world-class Mall of the Emirates, making us a perfect fit for business or leisure stays. Please visit us once again. We will be looking forward to having you back.Yours sincerely,Slim ZaianeGeneral Manager

2/10 Terrible

Adil

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They charge my credit card and also my guest credit card .
Stayed 1 night in May 2023
Response from Rumelia Duty Manager on 13 May 2023
Dear Mr. Adil Can you kindly provide the details of your stay so we can assist you regarding the charges issue. With Regards,

10/10 Excellent

Saad Omer

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
The hotel was great, the room was clean and very comfortable. The staff was accommodating and check-in was super. Being connected to the Mall of Emirates is great, especially if you travel with kids.
Stayed 3 nights in Apr 2023
Response from Slim Zaiane on 9 May 2023
Dear Mr. Omer,Thank you for your heartwarming feedback. Our team strive for excellence, and your praise lets us know we're doing a great job! We appreciate you choosing to stay with us, and we look forward to welcoming you at Kempinski Hotel Mall of the Emirates. Yours sincerely,Slim ZaianeGeneral Manager

8/10 Good

Bader

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent staff and room is very clean
Stayed 2 nights in Apr 2023
Response from Slim Zaiane on 9 May 2023
Dear Guest,Greetings from Kempinski Hotel Mall of the Emirates! I appreciate the time you took to give us a review rating. Your kind words are truly appreciated. We hope to welcome you back soon.Yours sincerely,Slim ZaianeGeneral Manager